Unified Communications from West

Unified Communications from West

We Connect. We Deliver. Transforming the way your business works & improving its performance Delivering world-class service Uniting and deploying business technologies via a scalable ondemand, cloud-based communications platform Leveraging communication tools in a way that outmoded traditional telephone carriers cannot

Who We Are West Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to the enterprise. 4

Trends in Unified Communications What reasons would you use to consider a hosted, cloud, or public cloud service for your firm s unified communications? 49% 47% 42% 35% 33% 31% 28% 27% 25% To reduce capital outlay for hardware, software To simplify our IT network and management. To provide more flexibility for our business and IT To get better performance, improved service To focus IT teams on core competencies for our business To avoid or reduce IT network/telecom headcount To speed up migration to an all-ip network To mitigate the risks of technology changes To access specialized skills and expertise 75% of Companies report an increase in employee productivity through the use of mobile applications. Forrester Research 62% of CIOs say improved employee collaboration is a top business driver for UC. 2014 State of Unified Communications, Information Week The Changing IT Landscape Continued Tight IT Budgets Rapid Up/Downscaling 96% Demand for Increased Responsiveness IT Provides More Strategic Direction BYOD & Shadow IT Consumerization 96% of companies said UC essentially met or exceeded their ROI expectations. From Information Week, State of UC 2014.

What We Stand For Enabling enterprises to make the migration to IP-based Unified Communications as their business needs dictate Delivering a complete UC solution and integrating it into an organization s business processes and applications for a truly transformational experience Committed to innovation in enterprise-class unified communications. Giving the enterprise access to technology that they lack the skills or resources to deploy themselves A thought-leader in design, configuration management and support of next-generation application aware networks A global service provider with a true cloud infrastructure for the delivery of enterprise-class, mission critical, communications applications and services 6

Printer LAN WAN Computer Firewall Internet Enterprise Computing Platform

Maxxis Application-Aware Network A completely new approach to advanced network design, configuration, management & support Allows multiple carrier transport infrastructures to act as a single network solution Unified routing tables, universal QoS capabilities, MPLS, dial tone coverage nationwide and into international markets Complete visibility all while operating under a single network architecture Delivering a consistent set of cloud-based enterprise communications applications & services 8

Maxxis. A Fully Managed Network Not Simply Managed Routers Maxxis Dynamic routing on LAN and WAN Full customer access to router with TACACS mgt Feature rich IOS options Personalized support from Cisco-certified teams Robust Disaster Recovery tools & infrastructure Flexible maintenance windows Customizable QoS tagging Proactive monitoring, detection & resolution VS No LAN-based dynamic routing No customer access Carriers Routers have single, carrier-defined IOS Multi-tier call center structure with low-level agents, off-shore support No HSRP or carrier fail-over configuration No BGP or BFD on the WAN side Limited QoS configuration options Reactive management, if circuit is down 9

Enterprise Network Management Monitor your servers, routers, WAN circuit infrastructure & facility environmental conditions Bandwidth management Receive network alerts Monitor and analyze real-time network performance statistics Netflow traffic analysis VoIP monitoring IP address management View usage graphically Informed Insight = In Your Control 10

MaxxSecure Unified Threat Management Comprehensive protection against network intrusions, spam, viruses, phishing, spoofing & more No hardware set up and maintenance Best-of-Breed Network Security Redundant and geographically diverse infrastructure Eliminates single points of failure Monitored and managed 24 x 7 Centralized web interface Powerful reporting engine Location 1 Location 2 Maxxis Public Internet Redundant & Geographically Diverse Network Security Infrastructure Comprehensive Solution Secures Your Network 11

Voice Solutions Delivered 3 Ways Fully Managed IP To the Desktop For customers who need an end-to-end solution SIP Trunking For customers with an existing onsite IP PBX TDM Emulation For customers with a legacy PBX VoiceMaxx Delivers Real-time call monitoring & call detail reporting Virtual DIDs at any location 4 to 6 digit dialing end-to-end across the enterprise with unlimited local and on-net calling Call recording & retrieval Customer-defined disaster recovery and business continuity

VoiceMaxx CE Unlimited scale of users with burstable calling capacity Service packages aligned to user needs IP Softphone Mobile Desk Phone Cisco Integration Call recording and reporting Voice Mailbox SaaS Applications Uniform user experience across devices and locations Collaboration tools provide more effective and efficient communication Bring your own device with Jabber Local & LD Web Portal Unified Messaging More than Cisco HCS, it s VoiceMaxx CE.

Cloud Contact Center West s Key Differentiators Platform Choice Cloud Contact Center Cloud Recording Tiered Pricing Deploy Rapidly Self-Service Options Multichannel outbound Contact recording Flexible High Scalability Quality monitoring Multichannel inbound Workforce management Telesales Finance Customer Care Back Office Compliance Quality

UCaaS Architecture Resilient Customer-centric Hybrid IT friendly Modular Connected 15

Network Operations and Support Comprehensive Management Continuous Monitoring for: Real-time call quality Circuit outages Network anomalies BGP routing tables Advanced deep-packet-level analysis Supporting Your Team Enhancing Your IT Team A state-of-the-art facility delivering unrivaled customer support - Tier 1 to Advanced Infrastructure Engineering - on all Network, Voice and SaaS solutions: Staffed 24/7/365 with Cisco-Certified engineers Direct extension of your IT staff Certifications Include:

We Connect. We Deliver. Industry Leadership Unified Communications & Conferencing Services Gartner Magic Quadrant for UCaaS, Worldwide: Our Consistent Leadership This report is the benchmark for ranking UC companies based on stringent criteria: Vision & Ability to Execute West positioned in the Leader s Quadrant 5 years in a row West is the only provider in the Leader Quadrant focused on the enterprise, not SMB

Cisco Expertise Foundation for Success West s proven ability to deliver Cisco-based solutions : #1 Collaboration Cloud Partner (Americas) 2016 #1 Commercial HCS provider (US) 2016 #1 CCA-SP provider (global) 2016 #1 WebEx reseller (global) 2016 18

Maxxis Application Ecosystem Maxxis Application- Aware Network Superior performance for critical cloud-based applications 19

We Connect. We Deliver. Unified Communications & Conferencing Services Next Steps Deep Dive Conversation with a Solution Design Engineer Equipment and Bandwidth Analysis Preparation for presentation to your team

Appendix West UC Clients VoiceMaxx CE Seat Types 21

West Unified Communications Customers

VoiceMaxx CE Service Packages Virtual DID Support 1 device 3 Dial tone Limited User Package DID & Dial tone Voicemail Optional Add-on Jabber for Messaging & Presence Audio conferencing Support 1 device Standard User Package DID & Dial Tone Voicemail & speech to text Jabber (Desktop) DirecFax One to One Video Single Number Reach Audio Conferencing Call Recording Support Multiple Devices Premium User Package 23

Thank you. 24