Customer s journey into the private cloud with Cisco Enterprise Cloud Suite

Customer s journey into the private cloud with Cisco Enterprise Cloud Suite Peter Charpentier, Senior Solution Architect, Cisco AS

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Agenda Introduction and the journey starts What are the challenges and pitfalls? Technical vs Organizational Success The Solution and the approach Experiences and Factory approach Conclusion and Summary

Introduction, Challenges, and Pitfalls

The journey begins Technical IaaS PaaS SaaS Technical Solution People and Process Production Ready Not 100% clear Requirements Ideas 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

The journey begins Security Technical IaaS PaaS SaaS Technical Solution People and Process Production Ready Not 100% clear Requirements Ideas 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

The journey begins Security Technical IaaS PaaS SaaS Technical Solution People and Process Production Ready Not 100% clear Requirements Ideas Legacy Processes 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

The journey begins Security Technical IaaS PaaS SaaS Technical Solution People and Process Production Ready Not 100% clear Ideas Requirements Legacy Processes Services to Offer 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

The journey begins Security Technical IaaS PaaS SaaS People and Process Production Ready Not 100% clear Requirements Technical Solution Services to Offer Organization Ideas Legacy Processes 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

Private, Public, or no Cloud Drivers Security Agility Business Requirements Cost Assessments / Services Requirements Workshops Cisco DomainTen SM Cisco Cloud Assessments Outputs Public Cloud Private Cloud Legacy Infra 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 15

Typical Assessment Findings Technology A lot of Management Tools A lot of Complex and Custom Deployments Lack of clear Inventory of IT Landscape / Business Applications People Working in Technology Silos Leap of faith and trust Automation No common/shared Goal Organization Complex Organization with at times conflicting goals Top-Down vs Bottom-Up Lots of managers Processes Complex and Lengthy Deployment & Approval Processes Waterfall vs Agile 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

Automation Guidelines and Drivers Frequency of Deployment How to decide what can be automated, and if it should? Security Framework, i.e. what is allowed? Private Cloud Complexity of Deployment Consistency Development Challenges 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 17

Technical vs Organizational Success

Application and Business PaaS, Platform as a Service Middleware Deployment Database Deployments SaaS, Software as a Service Office 365 SalesForce 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

Combining the aspects to create a successful Cloud Project Drivers People Business Process Solution Combine with a common Goal Results Successful Private Cloud Security 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

The Solution approach

Service Assurance & Monitoring Solution Overview Catalog and Services Prime Service Catalog Automation & Orchestration Engines UCS Director Cisco Cloud Center Virtualization Infrastructure vsphere Hyper-V Kubernetes Compute & Storage Network & Security UCS MDS ACI Storage FW LB 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 25

Experiences and Factory approach

Customer 1

Customer 1 Project Experiences & Drivers IT Service Provider and Outsourcer for Government Organizations, Private Citizens, and other Enterprise based customers Business Drivers Technical Drivers 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 28

Customer 1 Project Experiences & Challenges IT Service Provider and Outsourcer for Government Organizations, Private Citizens, and other Enterprise based customers Technical Challenges Non Technical Challenges 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 29

Technical Requirements Multi Tenant Portal End Users Operators, Outsourcer Admins, Cloud Admins / Operators Customer Onboarding to enable services Create Networks, BD, VLANs, ESX Clusters, etc Provision a VM in 15 minutes (Hyper-V and ESX) Join Domain, Deploy Agents, Enable Backup to CommVault Greenfield DC Migrate Services from Existing to New Infrastructure 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

Contract Signed 3 rd parties Engagement Timeline and Approach all equipment delivered Acceptance Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Rack Stack Cabling Storage Build Customer Operations Cisco Services Deliverables Site Requirements Specification (SRS) DC Infra Low Level Design / Test Plan ACI / UCS /SAN M1 Solution Design / Use Cases Cloud Mgmt Platform / Monitoring & Integrations DC Infra Implementation & Testing ACI / UCS /SAN M3 Solution Build Cloud Mgmt Platform in Development environment Build UCS Performance Mgr + Integrations Cisco Project Management Knowledge Transfer DC Infra Acceptance M2 CMP/ Acceptance Testing in Testing environment Knowledge Transfer CMP / UCS Perf. Mgr. Ready for Acceptance Acceptance Handover Migrate Workflows to Prod. Env. As-Built documentation (DC Infra and CMP) Day2 Services M4 M5 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

Technical Overview Customer 1 LDAP/AD Integration w. ServiceNow (ITSM) Cisco Prime Service Catalog Prime Service Catalog Monitoring UCS Performance Manager Admin Portal-User Admin Portal-Admin Tenant Portal Integration w HP ucmdb via web services Cisco UCS Director Private Cloud Integration w HP Opsbridge (Event Management) Cisco UCS Cisco MDS ACI vsphere Hyper-V Hitachi Storage CommVault 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 32

Services Required and Delivered Customer Onboarding Prepare Networks, Connections, Clusters for Virtualizations, Resource Pools IaaS (Virtual) Provision VM, De-Provision VM (Hyper-V/vSphere) Modify VM (CPU, RAM, Disk) IaaS (Bare metal Windows/Linux) Provision Stand Alone Server with Agents Provision Stand Alone Server without Agents De-Provision Stand Alone Server 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 35

Services Required and Delivered ACI Use-Cases Create/Remove ACI Network Attach End Points to Network Create/Remove Bridge Domain Storage Use Cases Provision / De-provision Data LUN Select Storage Ports CommVault Backup Integration (Register/Enable/Disable) ServiceNow Integrations 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 36

Customer On-Boarding 8 Prime Service Catalog 1 Cisco UCSD 2 3 4 UCS ACI Get UCS POD Create BD UCS Create EPG 7 Add VDC 6 SCVMM 5 vcenter EPG Binding Populate Resources Configure Logical Switch Configure dvs Add VLAN 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 37

Customer 2

Customer 2 Project Experiences & Challenges IT Solution Provider for various financial institutions Slow to deploy new services Approval Process takes a long time Too many custom solutions Diverse clients and requirements Multi Tenant Approach Audit Trail and Logging as a very high requirement 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 40

Customer Requirements given to Cisco/IBM: Multi Tenant Portal End Users Operators, Cloud Admins / Operators Customer Onboarding to enable services Create Networks, L3Out, BD, VLANs, ESX Clusters, Firewall setup, etc Provision a VM in 20 minutes (Hyper-V) Join Domain, Deploy Agents Greenfield DC Migrate Services from Existing to New Infrastructure 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 41

Technical Overview Customer 2 Service request interfaces CMDB Developer interfaces IPCenter Public Cloud Service Catalog Management platform IBM Cloud Orchestrator Private Cloud Cisco UCS Director Cisco UCS Cisco MDS ACI FW Hyper-V Hitachi Storage 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 42

Customer 2 - Services Offered and Delivered Customer Onboarding Prepare Networks, Connections, Clusters for Virtualizations, Resource Pools IaaS (Virtual) Provision VM, De-Provision VM (Hyper-V) Modify VM (CPU, RAM, Disk) IaaS (Bare metal) Provision Stand Alone Server (Windows/Linux) De-Provision Stand Alone Server 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 44

Customer 2 - Services Offered and Delivered ACI Use-Cases Create/Remove ACI Tenant Create/Remove Network (VRF, Bridge-Domain, L3Out) Create/Remove Application Profile and EPG Attach Endpoints to EPG (EPG binding) Create/Remove Contracts Firewall Use Cases Provision Firewalls Contexts Provision Filters 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 45

Lessons Learned

Common Lessons Learned Requirements keep changing along the project Lots of moving targets to stabilize Cisco and the customer mature during the project Technology Silos, Stand-Alone vs Cloud Security Requirements Perception of the end-result and success Agile Delivery vs Waterfall, or a combo? Factory and Code Reuse 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 47

Conclusion & Summary

The Journey Clearer Goals Start Simple with IaaS Requirements Technical Technical Solution People and Process Production Ready Ideas 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 52

The Journey Security from Day-1 Clearer Goals Start Simple with IaaS Requirements Technical Technical Solution People and Process Production Ready Ideas 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 53

The Journey Security from Day-1 Clearer Goals Start Simple with IaaS Requirements Technical Technical Solution People and Process Production Ready Ideas Define Success 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 54

The Journey Security from Day-1 Technical Start Simple with IaaS People and Process Production Ready Clearer Goals Ideas Requirements Define Success Technical Solution Get Process people engaged 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 55

The Journey Security from Day-1 Technical Start Simple with IaaS People and Process Production Ready Clearer Goals Ideas Requirements Define Success Technical Solution Get Process people engaged Common Goals 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 56

The Journey Security from Day-1 Start Simple with IaaS Technical People and Process Production Ready Ongoing Enhancement Clearer Goals Ideas Requirements Define Success Technical Solution Get Process people engaged Common Goals 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 57

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