Adma, Jiwar Adma Residence Keserwan, Lebanon Phone : 00961 3 940348 E-mail: maroun.saab@outlook.com Maroun Abou Saab Personal Information Marital status: Married Gender: Male Age: July 15, 1981 Nationality: Lebanese Militarily Service status: Exempted Objective Work experience To apply my expertise in other respectful companies in order to expand my experience for future and mutual benefit. December 2017 Present DG Jones & Partners Brummana, Lebanon Position: IT Manager Duties: Providing leadership, direction and hands-on involvement in managing the Network Engineering and Operations team (teams of 4 people) Supporting IT management with annual budgeting and capacity planning Coordinating with other managers and business units Planning the team s work load split between major projects and support Reporting on the team s performance using a data driven approach Ensuring a highly stable network infrastructure by promoting robust design and effective management of changes, maintenance and incidents Manage relationships with third party suppliers to ensure value for money Define and manage Service Levels Agreements as well as associated governance and project management. Organize the governance between service operations and the internal customer Manage internal customer relations and act as the SPOC for all operational issues and escalations Service Design to ensure scalability, availability and security of the network and telephony anage governance process for technical policy, standards and guidelines Provide managerial oversight and guidance over: Network Infrastructure, including Cabling, DC, LAN, WAN, Security and Wireless Network Services, including Monitoring, DNS and VPN Telephony Infrastructure, including PBX, VoIP, SIP Security Infrastructure, including Firewalls, wired and wireless networks July 2015 Present Sakr Power Goup Jounieh, Lebanon Position: Senior Network & System Administrator / IT Operations Supervisor Duties: Supervise the operational activities of the department Plan and develop systems and procedures to improve the operating quality and efficiency of the department. Coordinate and implement solutions from process analysis and general department projects.
Direct staff in the development, analysis, and preparation of reports. Supervise staff in accordance with company policies and procedures. Responsible for staff scheduling to include: work assignments/rotations, back-up for absent employees, and shift rotations. Assist staff to resolve complex or out of policy operation problems. Coordinate with Human Resources for appropriate staffing levels. Responsible to meet department productivity and quality goals. Communicate with Supervisors, Managers on Department operations. Other duties as assigned. Ensure Full Documentation of systems. Provide on-the-job training to new department staff members. Conduct performance reviews for subordinates. August 2008 Present Sakr Power Systems Halat, Lebanon Position: IT Network Analyst Duties: Install, configure, monitor, and troubleshoot Call Managers, Call Managers Express and voice gateways. Install, configure, monitor, and troubleshoot Cisco Unity Servers. Install, configure and monitor Cisco IP phones. Configure and troubleshoot telecommunication equipments, data and voice infrastructure Interface with telecommunications providers for install and support of new technologies. Plan and perform appropriate IT related procedures. Ability to perform problem isolation within Voice/LAN/WAN Networks Play a role in developing and implementing an IT disaster recovery plan. Conduct software and hardware evaluations provide technical analysis and implement systems to meet the company s IT goals. Under direct supervision, assist in the planning, evaluation of existing network systems. Plans and evaluates moderately complex enterprise network systems and makes recommendations for resources required to maintain and/or expand service levels. Provides assistance in network planning, security, engineering architecture and the development of technical standards and interface applications. Evaluates new products as assigned. Provides resolution for network problems. Analyzes/evaluates existing or proposed systems and develops and devises computer LAN/WAN solutions. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution. Prepares detailed network specifications, flowcharts and coordinates the systems installation with the user department, ensuring satisfactory results. Install, configure and maintain peripherals and network hardware and software. Provide training of users in networked environment. Document configurations and operating standards and practices. Proactively advise management team on software and hardware needs. Maintain Exchange Server e-mail system, including directory, file permissions and user accounts. August 2007 December 2007 Holiday Inn Dunes Verdun, Lebanon Position: Supervisor in the IT department Duties: 1 Internet and Networking UTP Cat 5, Cat 6. TCP/IP, IPX, and Cisco switches.
Web Applications (ISA, MS Exchange Server). WIFI 2 Property Management Systems Administered Fidelio. Micros 8700 (Administration and Maintenance). Administered Symantec Antivirus of more than 30 PC s. October 2006 August 2007 Phoenicia Intercontinental Hotel Beirut, Lebanon Position: Support in the IT department Duties: 1 Internet and Networking UTP Cat 5, Cat 6. TCP/IP, IPX, and Cisco switches. Web Applications (ISA, MS Exchange Server, BBSM). WIFI 2 Property Management Systems Administered a network of more than 200 PC s. FBM (Administration, Purchasing and Reporting). Administered Opera software (web based). Micros 8700 (Administration and Maintenance). Novell (Administration and Maintenance). Espresso! Quality Managing and Reporting (Administrator). Nexus Magnetic Lock System (Administration and Maintenance). Wintime and Payroll (Administration and Support). Administered CA etrust Antivirus of more than 200 PC s. 3 Telephone Systems Cisco IP Telephony (Administration and Support). January 2003-August 2005 Waiter, cashier and bartender at Al Balad Lebanese Restaurant Down Town Beirut. 2004 July, August and September Bartender at IL-Parlamento Restaurant Down Town Beirut. July 1999-February 2001 Front office at Blue Beach Hotel Maameltein Jounieh Internship 2008 November Cisco CallManager Express Training 2006 August, September and October Credit Bank Salloumeh, Lebanon
-Position: Trainee in the IT department Duties: Support for users concerning software and hardware. System administration under Oracle, exchange server, Windows, SQL. Network maintenance and troubleshooting. 2005_2006 December, January and February Phoenicia Intercontinental Hotel Beirut, Lebanon. -Position: Trainee in the IT department Skills Education Knowledge of complex multi-user computer network systems. Knowledge of complex software applications. Knowledge of advanced troubleshooting and problem resolution techniques. Knowledge of computer/network systems infrastructure requirements and standards. Knowledge of current technological developments/trends in area of expertise. Computer/network systems planning skills. Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions. Ability to train personnel in all phases of system support, utilization, and applications. Ability to plan, develop, and coordinate multiple projects. Ability to research, design, and develop complex computer systems. Ability to solve complex technical computer problems. Ability to perform research and make recommendations to management on technical computer issues. Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software. Strong interpersonal and communication skills. Ability to communicate effectively at the technical and non-technical level. Ability to communicate technical information to non-technical personnel. Advanced understanding of IP networks. Advanced understanding of IP sub-netting and routing. Configure CISCO switches. Configure and maintain Cisco layer 3 routing. November 2008 American Education Center AEC Dekweneh, Lebanon Emphasis: Cisco Certified Network Professional-CCNP March 2008-April 2008 American Education Center AEC Dekweneh, Lebanon Emphasis: Cisco Certified Network Associate-CCNA GRADE: 947 Preparing Microsoft Certified System Engineer-MCSE 2001 2005 USEK Kaslik, Lebanon Emphasis: Information Technology. Major GPA: 2.0
Major Courses Taken: Database Management Object Oriented Programming Using C++ Programming Using C++ Programming Using Java Computer Networking Operating Systems 2000 2001 1999 2000 Till 1999 Passing the Lebanese Baccalaureate Zalka Institute. Having a French education at Sagesse Jdaydeh. Having a French education at school Mar Doumith Roumieh. Arabic, French and English well spoken and written. Awards received Selected as the EMPLOYEE OF THE MONTH for the month of November 2004. Languages Fluent in English, French and Arabic (Mother Tongue). Hobbies References Basketball, Football, Music and Formula One. References are available upon request.