Octel 50 Voice Processing Module Configuration Note 77141 Mitel SX200 Light * ONS Revised 6/2/99 Mitel 200 Light Analog Ports Voice Board(s) Personal Computer Inband signaling is used for integration Supported Voice Processing Modules 1.0 METHOD OF INTEGRATION Inband signaling is used for integration. Integration is achieved via DTMF signals passed from the Mitel SX200 Light to the Octel 50. Call forward to personal greeting is achieved via DTMF signals passed from the SX200 Light to the Octel 50. Message waiting indicators are set or cleared by dialing a feature access code followed by the extension number. A hookflash followed by the extension transfers the caller to the operator. 1.1 SUPPORTED VOICE PROCESSING MODULES The Octel 50 is a Year 2000 (Y2K) compliant, PC based, enhanced voice messaging product release intended to replace the Smooth Operator, Smooth Operator Ultra Lite, Smooth Operator Lite and Cooperator product lines. Disclaimer: Configuration Notes are designed to be a general guide reflecting Lucent Technologies (ECAG) experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify Sales Engineering at (408) 324-3066, and if appropriate we will include it in our next revision. ECAG accepts no responsibility for errors or omissions contained herein.
Ordering Information This integration will support 16 ports. Mitel SX200 Light ONS Confidential Page 2 2.0 ORDERING INFORMATION This integration supports up to 16 Octel 50 ports. Dialogic and Brooktrout kit versions of this product are available depending on the application. For existing systems with greater then 16 ports please consult with your sales representative. Mitel Hardware Requirements Mitel Software Requirements Additional Material Requirements 3.0 SX200 LIGHT HARDWARE REQUIREMENTS ONS Line Card (12 port) 9109-010-000 3.1 SX 200 LIGHT SOFTWARE REQUIREMENTS Lightware 15 + 1 Lightware 15 Basic Lightware 15 Enhanced Mitel Mail Enhanced Inband Signaling. 3.2 ADDITIONAL MATERIAL REQUIREMENTS A Personal Computer with a millennium-compliant version of DOS is required to support the messaging system hardware and software. Chapter 2 of the Installation Guide provides minimum hardware requirements for identifying this item. When using the DIALOG/4 you will need: One RJ-14 jack with 4-conductor line cord for every two Octel 50 ports If FaxMail is installed. One analog line per Tr112 port. Two RJ-11 Jacks with 4-conductor line cord for every Brooktrout 2 port Tr112 board. For optional remote service pack: Remote maintenance modem (28.8 kbps minimum) - External. Request one analog line for remote service access. In addition order one RJ-11 Jack and 1-conductor modular telephone cord. For optional battery power backup: Uninterruptable power supply (UPS) and cable (requires a single serial port).
Supported Integration Features Mitel SX200 Light ONS Confidential Page 3 4.0 SUPPORTED FEATURES [] Items are supported System Forward to Personal Greeting Multiple Return to Operator [] All Calls [ ] Direct Call [] Ring/no answer [ ] Auto Attendant [] Busy [ ] Outcalling [] Busy/No Answer [ ] Personal Greeting of Original-Called Party Do Not Disturb [ ] Multiple Call Forward [ ] Station Forward to Personal Greeting Double Call Forward [ ] All Calls [] Call Coverage [ ] Ring/no answer [] Intercom Paging 2 [] Busy [] Supervised Transfers Busy/No Answer [] Call Screening [] Do Not Disturb [ ] Call Queuing [] Flexible Forwarding 1 Intercom Paging [] Forward to No Answer Greeting 2 [ Identify Calling Party ] Forward to Busy Greeting 2 [ System Forward to Personal Greeting [ ] ] Intercom/CO Forwarding 2 [ Station Forward to Personal Greeting [] ] Message Waiting Flexible Forwarding (NA with CO) [] LCD Display [ ] Record Telephone Conversation [] LED [] 1 Flexible Forwarding requires Mitel Lamp [ ] Mail Enhanced Inband Signaling. Audible / Stutter Dial Tone [ ] 2 See section 5.4 3 See Section 7.5 Record Telephone Conversation. 4.1 DISCONNECT TYPE Disconnect is achieved by Dial Tone detection. For proper external disconnect supervision, Ground start or Supervised Loop start CO lines are recommended. See sections 5.1 and 6.1. Programming Switch System Parameters Mitel System Programming 5.0 CONFIGURING THE MITEL Before you begin programming, it is recommended that a hard copy of the customer database be obtained to verify existing programming. 5.1 MITEL SYSTEM PROGRAMMING Enable System Option 21, Last Party Clear - Dial Tone. Refer to the Programming section in the Mitel manual for information on entering, saving, and exiting database programming. Configuring the Octel 50 Line Ports 5.2 CONFIGURING THE OCTEL 50 LINE PORTS Enable the following features for the Octel 50 ports: Form - Class of Service Define Enable the following features: 211 Call Hold and Retrieve Access 212 Can Flash if Talking to Incoming Trunk 213 Can Flash if Talking to Outgoing Trunk
Mitel SX200 Light ONS Confidential Page 4 216 Data Security 259 Message Sending 261 ONS Voice Mail Port 265 - Voice Mail system Speed Dial Index 303-312 Paging Zone Access (Dependent upon zone assigned) 313 CO to CO Trunk Connect 314 CO to Tie Trunk Connect 315 CO to DID Trunk Connect 316 Tie Trunk to Tie Trunk Connect 317 Tie Trunk to DID Trunk Connect 318 DID to DID Trunk Connect Assign trunks to ring in for Auto Attendant Applications Day, N1, N2 answer points are assigned in this form: Bay, Slot, CCT Physical location of Trunk COS Class of Service for Trunk (Default 1) Ten Tenant Group Number Day, N1, N2 Assign Answer Point - Pilot Number of Octel 50 for designated time slot Tk Num Trunk ID Number Tk Name Names can be up to 8 characters FORM 17 - HUNT GROUPS Create a Hunt Group containing Octel 50 ports: Header lines indicates which Hunt Group is being programmed, the access code, type of hunting used and type of hunt group. Our example is 221. Ext Num List members of hunt group according to extension number Stn/Set Press this softkey to define type as Stn/Set Circular/Terminal Press softkey - Terminal Hunt Group 02 Enter valid hunt group number, example is 02 Access Code 221 Enter a valid number unique to database, can be a maximum of 5 digits, example is 221 Program a hunt group for the Message Waiting port using the same above procedure. Note: See section 7.3 about hunt group for Message Waiting ports. The Message Waiting Hunt Group is NOT the same as the ONS Hunt Group. Configuring the Subscriber Stations 5.3 CONFIGURING THE SUBSCRIBER STATIONS Form 03 - Class of Service Define Enable the following features: 206 Call Forwarding Busy 207 Call Forwarding Don't Answer
Mitel SX200 Light ONS Confidential Page 5 231 Message Waiting Setup - Bell or 232 Message Waiting Setup - Lamp 264 Half Fwd NA timer for DID call when VM MSG on (This is a toll saving option, allowing external DID callers who are calling in to check their messages to hang up if the cfna timer is not shortened, knowing they have no messages to retrieve.) 300 Automatic Callback FORM 02 - FEATURE ACCESS CODES This form specifies the Feature Access Codes for the Feature Access Codes can be a maximum of five digits. Generally, the codes must be unique; they cannot match any listed directory number or other access code in the system. To check assigned access codes, refer to Form 35, Global Find Access Code. The system updates this form each time a code is entered during CDE. Feature Access Codes are site dependent, and the system has been configured to work with two or three digit access codes. FEATURE FEATURE NAME ACCESS CODE 03 Call Forwarding - All Calls 61 04 Call Forwarding - Internal Only 65 05 Call Forwarding - External Only 62 5.4 CONFIGURING THE MITEL FOR INBAND SIGNALING An access code must be assigned to feature 24 (Abbreviated Dial Access) in Form 02 (Feature Access Codes). Our example assumes "7" is assigned as the feature access code, 500 is the Call Forward Speed Dial Bin, and 600 is the Immediate Login Speed Dial Bin. The subscriber would forward the telephone to 7500 and would retrieve messages by dialing 7600. The caller will hear ringback while the digits are sent to the Octel 50. A talk path is not established until after the last pause has been executed. System Abbreviated Dial Form 31 Codes entered into this form allow you to specify the digits and pauses required for call forward to personal greeting and immediate subscriber login. The codes are: Code Description *1 5 second pause *3 Insert manual digits (2 digits expected) *4 Send call forward condition to Voice Mail (See Note) *6 Tone out caller extension number *8 Send digits of calling party to Voice Mail (See Note) *9 1 second pause ** DTMF digit * # DTMF digit # 0-9 DTMF digits 0-9
Mitel SX200 Light ONS Confidential Page 6 NOTE: The *1, *6, and *9 codes are only operational when the abbreviated dial number calls the ONS Voice Mail hunt group. The *4 and *8 codes are used with the MITEL MAIL Enhanced Inband Signaling. Programming when Enhanced Inband Signaling is not available or customer does not care to utilize enhance inband signaling. Program the dial string for bin 500 as follows: 221*9 9 *6 *9 (this will send Octel 50 9 + mailbox number) Hunt Group Access Code Program the dial string for bin 600 as follows: 221*9 8 *6 *9 (this will send Octel 50 8 + mailbox number) Hunt Group Access Code Speed dial programmed to allow for immediate recording used to record telephone conversations. Program the dial string for bin 501 as follows: 221 *97*6*9 (this will send Octel 50 8 + mailbox number) Hunt Group Access Code Note: See Section 7.5 Record Telephone Conversation. ENHANCED INBAND SIGNALING DIAL STRINGS When *4 is in the dial string the Mitel 200D will replace it with the forward type access and the following reason codes: Valid index numbers are: 1 - Forward Always 2 - Forward on Busy 3 - Forward No Answer 4 - Forward Busy/No Answer When *8 is in the dial string the Mitel 200D dials out the ANI digits if the call originated over a trunk. If ANI digits are not allowed or not available, then no digits are sent. When the call is internal, the extension s access code is dialed out. Program the dial string for bin 500 as follows: 221*9*4*6*9 Hunt Group Access Code This will send Octel 50, Feature access code, Index number, mailbox number, calling number. Program the dial string for bin 600 as follows:
Mitel SX200 Light ONS Confidential Page 7 221*98*6*9 Hunt Group Access Code This will send Octel 50, 8 + mailbox number. 5.5 CONFIGURING THE MESSAGE WAITING LIGHTS Assign an access code to feature 41 (Send Message). We recommend *4. This code will be used in Octel 50 Setup to set and cancel the Message Waiting Lights. Note: See Section 7.3 The following is an example of how the feature 41 (Send Message) access code is used to set and cancel Message Waiting Lights: To send a Message Waiting Light to an extension: Dial the Send Message access code (*4) Dial 1 to light the Message Waiting Light Dial the extension number 41 is the Send Message access code and 1 is the code to light the Message Waiting Light. The MWL Prefix On in Octel 50 Setup would be *41. To cancel a Message Waiting Light on an extension: Dial the Send Message access code (*4) Dial 2 to cancel the Message Waiting Light Dial the extension number 41 is the Send Message access code and 2 is the code to cancel the Message Waiting Light. The MWL Prefix Off code in Octel 50 Setup would be *42. Octel 50 Configuration 6.0 CONFIGURING THE OCTEL 50 Sections 6.1 show the integration codes that should already be configured for your switch. Setup sections may be checked to verify that this is done. If the integration codes are not correct, run the Integrator program and select the Mitel SX200 Light ONS switch. Integration for Octel 50. 6.1 OCTEL 50 Outside Line Access Code 9, Off Hook Delay (OFFHDLY) 50 Hook Flash Interval (FLINTVL) 50 DTMF Tone Length (TONELEN) 8 Message Waiting Parameters Permit Message Waiting Lights Message Waiting Light Prefix ON (see section 5.5) *41 Message Waiting Light Prefix OFF (see section 5.5) *42
Mitel SX200 Light ONS Confidential Page 8 Inband Parameters Total Number of DID Digits 10 Seconds to Wait for First Digit 2 Millisecs to Wait for Next Digit 500
Mitel SX200 Light ONS Confidential Page 9 Inband Parameters Total Number of DID Digits 10 Seconds to Wait for DID 2 Location of Inband Signaling Code 1 Number of Milliseconds to Wait for Digits 500 Code for Go to Voice Mail 4 Start at End of String for Go to Voice Mail Enabled Location of Mailbox Number for Go to Voice Mail 3 Code for Go to Immediate Record 7 Start at End of String for Go to Immediate Record Enabled Location of Mailbox Number for Immediate Record 3 Code for Immediate Subscriber Login to Mailbox 8 Start at End of String for Immediate Login Enabled Location of Mailbox Number for Immediate Login 3 Code for Busy Extension 2 Start at End of String for Busy Extension Enabled Location of Mailbox Number for Busy Extension 3 Code for No Answer Extension 3 Start at End of String for No Answer Extension Enabled Location of Mailbox for No Answer Extension 3 Start at End of String for Default Code Enabled Location of Mailbox Number for Default Code 3 Start at End of String for Default Code Enabled Location of Mailbox Number for Default Code 3 Note: Verify all above dialing sequences for your switch. Refer to section 5.4 for switch programming for this function. 6.2 ADDITION OCTEL 50 SETTINGS Before completing the installation and restarting the PC, the following parameters should be checked and changed to match the value shown in System Setup: Hangup Detection Dial Tone Detection Time (DTONDET) 600 Important notes concerning this integration 7.0 CONSIDERATIONS / ALTERNATIVES The following items should be considered, below: Positive Disconnect Supervised Transfers Configuring Dedicated Ports for Message Waiting Lights
Mitel SX200 Light ONS Confidential Page 10 Direct Call for Message Retrieval Record Telephone Conversation 7.1 POSITIVE DISCONNECT To provide dial tone for positive disconnects, enable Mitel system parameter Last Party Clear Dial Tone. 7.2 SUPERVISED TRANSFERS If the Octel 50 is programmed to execute a supervised transfer, Handsfree Announce must be disabled. If call forwarding is on at the station, ensure that it is for Ring/No Answer only, and that the ring timer is greater than the Maximum Rings for the mailbox. 7.3 CONFIGURING DEDICATED PORTS FOR MESSAGE WAITING LIGHTS The Mitel will automatically extinguish a station's Message Waiting Light (MWL) if the station connects with a member of the hunt group that set the MWL. For example: John receives a message, the Octel 50 lights the MWL, John returns to his desk and calls Mary, Mary's telephone is forwarded to Octel 50. Since John is now connected to the hunt group that turned his light on, the Mitel automatically extinguishes the MWL although John has not logged into his mailbox and listened to his message. This is a result of Mitel's "Messaging-Call Me Back" feature. The MWL conflict can be avoided by dedicating the ports used for OUTBOUND in a separate hunt group. Create a hunt group in the same manner as described in section 5.2. Program these OUTBOUND ports to forward always to the pilot number of the Voice Mail hunt group (this will prevent subscribers from calling in on these ports and causing delays for scheduled MWL events). The Octel 50 OUTBOUND port (seen in System Setup as "2" in OUTBOUND) sets an MWL. It will be set by a port that is not a member of the hunt group to which subscribers forward their telephones and thus will not extinguish the MWL on a forwarded call. 7.4 DIRECT CALL FOR MESSAGE RETRIEVAL Instruct subscribers to dial the pilot number of the Octel 50 hunt group to retrieve their messages (or program a button on the telephone to do the same). This will retain the Direct Call feature for message retrieval. Otherwise, if a subscriber presses the Message Call Back soft key, the call will forward from the OUTBOUND port into the Voice Mail Hunt group and will lose the integration information; the system will answer with the main greeting.
Mitel SX200 Light ONS Confidential Page 11 7.5 RECORD TELEPHONE CONVERSATION Record Telephone Conversation is a Telephone Switch dependent feature which allows a called Subscriber to record a conversation between himself and the calling party to the called stations mailbox. In order to have this function the switch must allow for three-way conference. The Subscriber receives a call they which to record. They hook-flash, get dialtone, and dial the speeddial code for immediate record 501. The SX200 Light connects to the Octel 50 sends the stored digit string 7+extension number. The Subscriber hears a beep indicating the call is being recorded. The Subscriber hook-flash s again and forms a three-wayconference. The system is not sized to accommodate all Subscribers the ability to record telephone conversations. Subscribers who do expect to use that function should have the value in mailbox class of service increased for message time. A value of 600 would allow for a recording of a 10-minute conversation. Copyright 999 Lucent Technologies all rights reserved. Printed in the United States *Trademark of Mitel DIALOG/4 is a registered trademark of Dialogic Corporation TR112 is a registered trademark of Brooktrout Technology Inc. All other products or services mentioned are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners. LUCENT TECHNOLOGIES ENTERPRISE COMMUNICATIONS APPLICATIONS GROUP 1001 Murphy Ranch Road Milpitas, CA 95035-7912 (408) 321-2000 (CFN 77141)