PSG HP Care Pack Lookup Chart for Smartbuy

PSG HP Care Pack Lookup Chart for Smartbuy Electronic HP Care Pack look up tool: www.hp.com/cpc Last Updated: December 1, 2010 5/6xx, 's' products, mini 102, 1101, 21xx, 51xx and mobile thin clients ('t products) m', 'b' and 'p' products with 1/1/0 warranty b' & 'p' products w/ 3/3/0 warranty; not 3year Mobile Thin Client dx2400, dx2450, 7000 Elite, 5xxB, Pro 3000 dc7xxx, 6xxx Pro, 8xxx Elite All personal workstations Warranty service level Base warranty years (Parts/Labor/On-Site) 1/1/0 Pickup & Return 1/1/0 1/1/0 1/1/1 Next business Day Onsite 3/3/3 3/3/3 Smartbuy Regular Smartbuy Regular Smartbuy Regular Smartbuy Regular Smartbuy Regular Smartbuy Regular Pick-up & Return Service Extensions Extension to 3/3/0 UC238E U4395E Next Business-Day Onsite Extension to 3/3/3 UZ278E UK703E UC807E U4391E UD007E U4414E UC245E U6578E Extension to 4/4/4 HN788E U7897E UD015E U7942E Extension to 5/5/5 HN789E U7899E Accidental Damage Protection + Pick-up & Return Hardware Support 3 year UC252E U4400E UD008E U4428E Accidental Damage Protection + Onsite 3 year UZ279E UK726E UZ280E UC282E UZ281E UC279E Same day 4-hour Response 9x5 3-year HN790E U4863E HN791E U4873E HN792E U4875E Refer to the Other Services Lookup Chart for these services: Computrace, PC Help Desk, PC Tune Up Pro, Win 7 Upgrade, Battery Replacement, Data Recovery, SW support, Installation, Recycling Monitors are replaced onsite by a tech courier For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210 -Warranty Example 1/1/0 = P/L/O (P=Parts, L=Labor, O=Onsite), thus 1/1/0 translates to 1 year parts & 1 year labor coverage and no on-site service, but rather pick-up & return (usually via FedEx to HP service center). -Pick-up & Return provides an HP representative to Pick-up the product and ship to an authorized HP service center for repair and then the product is shipped back to the customer -Next Business-Day Exchange provides for overnight exchange delivery of a replacement unit -Next Business-Day On-site deploys an authorized HP representative on-site by the next business day after the call is logged to perform repairs

PSG HP Care Pack Lookup Chart For Notebook/Mobile Thin Client Products HP Care Pack look up tool: www.hp.com/cpc Pick-up and Return Hardware Support Service Levels Batt Repl Post Wrty Last Updated: Notebook, mini-note, and 1 yr Mobile Thin Client (not 3 yr Mobile Thin Client) Mobile Thin Client Docking Station December 1, 2010 1-yr mail-in warranty: 1-yr pickup & return 1101 mini-note, 1-year pick-up & return 3-year pick-up and 3-year next 3-year pick-up & 1-year pick-up & hp/compaq 425/620/625 4425s/4525s/5103 warranty notebooks: hp/compaq5/6xx, 's' products, mini 5101/02 mini 21xx, mini 102 warranty notebooks: ('m', 'b', 'p' products with 1/1/0 warranty) return warranty notebooks ('b' & 'p' products w/ 3/3/0 business day onsite warranty notebooks ('p' and return warranty return warranty and mobile thin clients ('t' wrty; not 3yr Mobile 'w' products with products) Thin Client) 3/3/3 wrty) Warranty service level Mail-In Warranty Pick-up & Return On-site Pick-up & Return Pick-up & Return Base warranty years (Parts/Labor/On-Site) 1/1/0 lower priced HW 1/1/0 lower priced HW 1/1/0 lower 1/1/0 3/3/0 3/3/3 3/3/0 1/1/0 priced HW Pick-up & Return Service Extensions Extension to 1/1/0 UW520E Extension to 2/2/0 UQ871E UQ871E UQ871E UQ853E Extension to 3/3/0 UK707E UK707E UK707E U4395E Extension to 4/4/0 UK720E UK720E U7881E U7868E UK745E Extension to 5/5/0 UK721E UK721E U7882E U7869E UK746E Accidental Damage Protection + Pick-up and Return Hardware Support 1 year UK711E UK711E UK711E U4399E 2 year UQ873E UQ873E UQ873E UQ855E 3 year UK712E UK712E UK712E U4400E U4428E UK741E 4 year UK723E UK723E U9587E U9586E UK747E 5 year UK728E UK728E UF222E UF223E UK751E DMR (Defective Media Retention) + Pick-up and Return Hardware Support 1 year UL679E UL679E UL679E UJ403E 2 year UQ872E UQ872E UQ872E UQ854E 3 year UL680E UL680E UL680E UJ404E UJ407E 4 year UL681E UL681E UJ405E UJ408E 5 year UL682E UL682E UJ406E UJ409E DMR (Defective Media Retention)+Accidental Damage Protection+Pick-up and Return Hardware Support 1 year UL683E UL683E UL683E UJ410E 2 year UQ874E UQ874E UQ874E UQ856E 3 year UL684E UL684E UL684E UJ411E UJ414E 4 year UL685E UL685E UJ412E UJ415E 5 year UL686E UL686E UJ413E UJ416E Computrace + Accidental Damage Protection + Pick-up and Return Hardware Support 1 year UL691E UL691E UJ699E 2 year UQ875E UQ875E UQ857E 3 year UL663E UL663E UH184E UH185E 4 year UL692E UL692E UJ700E UJ702E 5 year UL693E UL693E UJ701E UJ703E Computrace + Accidental Damage Protection + DMR (Defective Media Retention) + Pick-up and Return Hardware Support 1 year UM162E UM162E UL748E 2 year UQ876E UQ876E UQ858E 3 year UM163E UM163E UL749E UL790E 4 year UM164E UM164E UL750E UL791E 5 year UM165E UM165E UL751E UL792E Battery Replacement 3 year UX986E UX986E UX986E UL558E UL558E UL558E UL558E 4 year UX987E UX987E UX987E US467E US467E US467E US467E Post Warranty Hardware Support 1 yr- pick-up/return UK709PE UK709PE UK709PE U4397PE U4426PE U4426PE UK740PE 1 year- on-site UK705PE UK705PE UK705PE U4393PE U4416PE U4416PE UK738PE See Next Page for Onsite Notebook Services Refer to the Other Services Lookup Chart for these services: Computrace, PC Help Desk, PC Tune Up Pro, Win 7 Upgrade, Battery Replacement, Data Recovery, SW support, Installation, Recycling Recommended Care Pack Not available for HP500/520/530 notebooks HP Care Pack Customer Support number 1-800-633-360 For questions consult the lookup tool at www.hp.com/cp Pick-up & Return provides an HP representative to pick-up the product and ship to an authorize HP service center for repair and then the product is shipped back to the customer Next Business-Day On-site deploys an authorized HP representative on-site by the next business For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210 day after the call is logged to perform repairs

PSG HP Care Pack Lookup Chart For Notebook/Mobile Thin Client Products HP Care Pack look up tool: www.hp.com/cpc Last Updated: Notebook, mini-note, and 1 yr Mobile Thin Client (not 3 yr Mobile Thin Client) Mobile Thin Client Docking Station December 1, 2010 1-yr mail-in 1-yr pickup & return warranty 1101 mini-note, 1-year pick-up & return 3-year pick-up and 3-year next 3-year pick-up & 1-year pick-up & warranty: hp/compaq notebooks: hp/compaq5/6xx, 's' mini 21xx, mini 102 warranty notebooks: ('m', return warranty 'b' and 'p' products with notebooks ('b' & 'p' business day on-site return warranty warranty notebooks return warranty 425/620/625 4425s/4525s/5103 products, mini 51xx and mobile thin clients ('t' products) 1/1/0 warranty) products w/ 3/3/0 wrty; not 3yr Mobile Thin Client) ('p' and 'w' products with 3/3/3 wrty) Warranty service level Mail-In Warranty Pick-up & Return On-site Pick-up & Return Pick-up & Return Base warranty years (Parts/Labor/On-Site) 1/1/0 lower priced HW 1/1/0 lower priced HW 1/1/0 lower priced HW 1/1/0 3/3/0 3/3/3 3/3/0 1/1/0 Next Business-Day On-site Next Business-Day 1 year UK701E UK701E UK701E U4389E Exchange 2 year UQ877E UQ877E UQ877E UQ859E 3 year UK703E UK703E UK703E U4391E U4414E UK737E UC296E 4 year UK716E UK716E U7875E U7860E UF633E UK743E UJ392E 5 year UK718E UK718E U7876E U7861E UF635E UK744E UJ393E Accidental Damage Protection + On-site Hardware Support 1 year UK724E UK724E UK724E UC278E 2 year UQ879E UQ879E UQ879E UQ861E 3 year UK726E UK726E UK726E UC282E UC279E UF631E UK749E 4 year UK748E UK748E UC283E UC284E UG838E UK750E 5 year UM237E UM237E UM235E UM236E UG843E UK753E DMR (Defective Media Retention) + Next Business-Day On-site Service 1 year UL656E UL656E UL656E UE338E 2 year UQ878E UQ878E UQ878E UQ860E 3 year UL657E UL657E UL657E UE339E UE335E UG840E 4 year UL658E UL658E UE340E UE336E UG841E 5 year UL659E UL659E UE341E UE337E UG842E Accidental Damage Protection + DMR (Defective Media Retention) + Next Business-Day On-site Service 1 year UL845E UL845E UL845E UL740E 2 year UQ880E UQ880E UQ880E UQ862E 3 year UL846E UL846E UL846E UL741E UL784E UL793E 4 year UL847E UL847E UL742E UL785E UL794E 5 year UL848E UL848E UL743E UL786E UL795E Traveler Service + Next Business-Day On-site 2 year UQ885E* UQ867E* 3 year UL653E* UC909E* U4418E* UE380E* 4 year UL654E* UC910E* U7863E* UE381E* 5 year UL655E* UC911E* U7864E* UE382E* 1 yr post warranty UL733PE* U4420PE* UE383PE* Traveler Service + DMR + Next Business-Day On-site 2 year UQ886E* UQ868E* 3 year UL667E* UJ333E* UJ336E* UJ339E* 4 year UL668E* UJ334E* UJ337E* UJ340E* 5 year UL669E* UJ335E* UJ338E* UJ341E* 1 yr post warranty UL702PE* UJ890PE* UJ890PE* UJ890PE* Traveler Service + ADP + Next Business-Day On-site 3 year UQ825E* UQ819E* UQ831E* UQ845E* 4 year UQ827E* UQ821E* UQ833E* UQ847E* 5 year UQ829E* UQ823E* UQ835E* UQ849E* Traveler Service + ADP + DMR + Next Business-Day On-site 3 year UQ826E* UQ820E* UQ832E* UQ846E* 4 year UQ828E* UQ822E* UQ834E* UQ848E* 5 year UQ830E* UQ824E* UQ836E* UQ850E* See Previous Page for Pick-up and Return Notebook Services On-Site Hardware Support Service Levels Traveler Service Levels Refer to the Other Services Lookup Chart for these services: Computrace, PC Help Desk, PC Tune Up Pro, Win 7 Upgrade, Battery Replacement, Data Recovery, SW support, Installation, Recycling Recommended Care Pack For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210 * TRAVEL:not available on HP 530/550, Compaq 510/515, 4410s, 4415s, 4515s, 6445b, 6455b, 5xxxm, 6545b, 8440w Not available for HP500/520/530 notebooks Pick-up & Return provides an HP representative to pick-up the product and ship to an authorized HP service center for repair and then the product is shipped back to the customer Next Business-Day On-site deploys an authorized HP representative on-site by the next business day after the call is logged to perform repairs

PSG HP Care Pack Lookup Chart for Desktop, RPOS Products HP Care Pack look up tool: www.hp.com/cpc Desktop Only Post Warranty System + Monitor Hardware Install Last Updated: December 1, 2010 dc7xxx, 6xxx Pro, 8xxx Elite Desktop dx2400, dx2450, 7000 Elite, 5xxB, Pro 3000 dx7xxx AP5000/ PC only AP5000/ solution (PC+peripherals) Warranty service level Next Business-Day On-site Base warranty years (Parts/Labor/On-Site) 3/3/3 1/1/1 3/1/1 3/3/3 3/3/3 Next Business-Day On-site Service Extensions Extension to 3/3/3 U6578E Extension to 4/4/4 U7897E U7918E U7897E Extension to 5/5/5 U7899E U7920E U7899E Same Day 4-hour Response 9x5 3-year U4863E U4856E U6568E U7902E U7904E 13x7 3-year UQ889E 13x7 4-year UQ890E 13x7 5-year UQ891E H4493E H4493E UQ893E U7906E UQ894E U7908E U7908E UQ895E CTR 3-year UK880E DMR (Defective Media Retention) + Next Business-Day On-site UK764E 9x5 3-year UE332E UF360E UM997E UE333E UM998E UE334E UQ972E DMR (Defective Media Retention) + Same Day 4-hour Response UM187E 9x5 3-year UL821E UM188E UL822E UL823E 24x7 1-year UM194E UL824E UM195E UL825E UL826E Next Business-Day On-site Service Extensions (System+Monitor) Extension to 3/3/3 U4853E U4851E Extension to 4/4/4 U7896E UL589E Extension to 5/5/5 U7898E U7919E UL590E Same Day 4-hour Response (System+Monitor) 9x5 3-year U4864E U4857E U7901E U7903E U5868E 13x5 4-year U7900E U7921E H4483E U7905E U7907E DMR (Defective Media Retention) + Next Business-Day On-site (System+ Monitor) UL811E 9x5 3-year UL818E UL812E UL819E UL820E DMR (Defective Media Retention) + Same Day 4-hour Response (System+ Monitor) 9x5 3-year UL139E UK765E UK766E UK767E UK768E UK769E Next Business-Day On-site with Accidental Damage Protection (System+Monitor) 9x5 3-year UF234E UL591E UF235E UL592E UF236E UL593E Same Day 4-hour Resonse with Accidental Damage Protection (System+Monitor) UL140E Post Warranty 1 yr next bus. day U5864PE U4854PE U4854PE U5864PE UL597PE 1 year 4-hr resp. 9x5 U4858PE 1 year 4-hr resp. 13x7 UQ892E 1 year 4-hr resp. 24x7 U6584PE U6584PE UQ896E Post Warranty (System+Monitor) 1 yr next bus. day U5865PE U4855PE U4855PE 1 year 4-hr resp. 9x5 U4859PE U4859PE U4859PE 1 year 4-hr resp. 9x5 w/dmr UL735PE 1 year 4-hr resp. 24x7 U6580PE U6580PE Hardware Install 1 unit UF276E UF276E 2+ Units (Same Site) UF277E UF277E Refer to the Other Services Lookup Chart for these services: PC Help Desk, PC Tune Up Pro, Win 7 Upgrade, Battery Replacement, Data Recovery, SW support, Installation, Recycling Next Business-Day On-site deploys an authorized HP representative on-site by the next business day after the call is logged to perform repairs For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210 9x5 4-hour response provides same day support between 8am-5pm, Monday-Friday excluding HP holidays 13x5 4-hour response provides same day support 13 hours, Monday-Friday excluding HP holidays 24x7 4-hour response provides same day support 24 hours, 7 days a week, 365 days a year.

PSG HP Care Pack Lookup Chart for Workstation, Thin Client, TouchSmart Electronic HP Care Pack look up tool: www.hp.com/cpc Desktop Only System + Monitor Post Warranty Last Updated: Workstation Workstation Z200 TouchSmart Thin Client December 1, 2010 All personal HP dx9000 TouchSmart 9100 and AIO MS219 All thin clients workstations Business PC Warranty service level NBD Exchange Next Bus Day Onsite Return Service Base warranty years (Parts/Labor/On-Site) 3/3/3 1/1/1 1y NBD Exchange 1/1/1 3/0/0 Return Service Next Business-Day On-site Service Extensions Return Service Extension to 3 year UA931E UQ963E Extension to 4 year U7942E UA933E UJ196E Extension to 5 year U7944E UA935E UJ197E Same Day 4-hour Response 9x5 3-year U4873E UE408E UM215E U4847E U7946E UJ312E U7927E U7948E UJ321E U7929E U7940E U4875E UE406E U7950E UE416E U7952E UJ319E DMR (Defective Media Retention)+ Next Business-Day On-site UQ966E 9x5 3-year UE342E UE414E UQ967E UE343E UJ317E UE344E UJ326E DMR (Defective Media Retention) + Same Day 4-hour Response UM233E 9x5 3-year UL833E UM234E UL834E UL835E UL839E 13x5 4-year UL840E UL841E UL842E UL843E UL844E Accidental Damage Protection + Next Bus. Day Exchange ADP + Next Bus. Day Onsite UM231E UQ964E 9x5 3-year UM232E UQ965E Next Business-Day On-site Service Extensions (System+Monitor) Extension to 4/4/4 U7941E UA934E Extension to 5/5/5 U7943E UA936E DMR (Defective Media Retention) + Next Business-Day On-site (System+Monitor) 9x5 3-year UL830E UE414E UL831E UJ317E UL832E UJ326E Same Day 4-hour Response (System+Monitor) 9x5 3-year U4874E/ UE407E U7945E UE417E U7947E UJ320E U8303E 13x5 4-year U7938E U7939E H7574E UE405E U7949E UE415E U7951E UJ318E DMR (Defective Media Retention) + Same Day 4-hour Response (System+Monitor) 9x5 3-year UL141E UK770E UK771E UK772E 13x5 4-year UK773E UK774E UK775E UK776E UK777E Next Business-Day On-site with Accidental Damage Protection (System+Monitor) 9x5 3-year UF237E UE413E UF238E UJ316E UF239E UJ325E DMR + ADP + Same Day 4-hour Response (System+Monitor) DMR + ADP + Next Bus. Day Onsite UQ970E 9x5 3-year UL142E UQ971E Post Warranty 1 yr next bus. day U4867PE UE404PE 1 year 4-hr resp. 9x5 U4877PE UE401PE 1 year 4-hr resp. 24x7 U6585PE UE399PE Return Service U6569PE Post Warranty (System+Monitor) 1 yr next bus. day U4868PE UE403PE 1 year 4-hr resp. 9x5 U4878PE UE400PE 1 year 4-hr resp. 9x5 + DMR UL734PE UL738PE 1 year 4-hr resp. 24x7 U6581PE UE398PE Refer to the Other Services Lookup Chart for these services: PC Help Desk, PC Tune Up Pro, Win 7 Upgrade, Battery Replacement, Data Recovery, SW support, Installation, Recycling For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210

PSG HP Care Pack Lookup Chart for Other Services - All products Electronic HP Care Pack look up tool: www.hp.com/cpc Last Updated: Notebook Desktop Workstation Thin Client TouchSmart Displays December 1, 2010 All notebooks Desktops Personal Workstations All Computrace Service from Absolute Software - Theft Recovery, Data Protection, and Asset Management HP 1 year Compturace Data Protection S UQ929E HP 1 year ComputraceComplete TrackingUL708E HP 2 year Compturace Data Protection S UQ930E HP 2 year Computrace Complete Trackin UQ928E HP 3 year Compturace Data Protection S UQ931E HP 3 year ComputraceComplete TrackingUL709E HP 4 year Compturace Data Protection S UQ932E HP 4 year ComputraceComplete TrackingUL710E HP 5 year Compturace Data Protection S UQ933E HP 5 year ComputraceComplete TrackingUL711E HP 1 year Computrace for Netbook TrackUQ934E HP 2 year Computrace for Netbook TrackUQ935E HP 3 year Computrace for Netbook TrackUQ936E HP 4 year Computrace for Netbook TrackUQ937E HP 5 year Computrace for Netbook TrackUQ938E CSR Refusal Services 1-year, CSR refusal UE378E UE378E UE378E 3-year, CSR refusal UE379E UE379E UE379E Hard Drive Data Recovery Services 1-year, 9x5 UE373E* UE371E* UE375E* UE371E* UE371E* 3-year, 9x5 UE374E* UE372E* UE376E* UE372E* UE372E* Hardware Installation Services Digital signage installation 1 unit UF276E UV431E (1 unit) 2+ Units (Same Site) UF277E UV432E (2+ Standalone services, not attached to Hardware) PC Tune-up Pro SVC 1-year 24/7 1 Incident 1-year 24/7 5 Incident 1-year 24/7 10 Incident UL067E UL068E UL069E PC Help Desk SVC 1-year 9x5 5 Incident 1-year 9x5 10 Incident 1-year 9x5 25 Incident UQ903E UQ904E UQ905E Win7 Upgrade - Same Site 1-20 Unit 21 + Unit UQ939E UQ940E Software Services RGS SW Tech Suppport Session Allocation Manager TeachNow SW Tech Support CCI SW Tech Support Thin Client SW - Image Manager, TeemTalk, Device MGR, and TeachSmart WePOS on rp5000 - OS SW Tech Supp 1-year unlimited, 9x5 UE391E UE395E UQ975E UQ808E UE387E 1-year 3 incident, 9x5 UE388E UE392E UE384E 1-year 10 incident, 9x5 UE389E UE393E UE385E 1-year 25 incident, 9x5 UE390E UE394E UE386E 3-year, 9x5 3-year, 24x7 1-year, 9x5, unlimited 1-year 5 incident, 9x5 WePOS 4-year, NBD Onsite 5-year, NBD Onsite UE346E UE350E CCI PC Enclosure and Switch Combo UE324E UE325E * RAID configurations and any platform w/ more than 2 preinstalled HDDs are ineligible for this service. from the system.contact your PSG Care Pack team for more info. For questions regarding registration assistance: SRG@hp.com or 1-800-407-6210