Business Edition Best Practice Session

Business Edition 6000 - Best Practice Session Arun Ragunathan Product Manager, Collaboration

Agenda Overview Cisco Business Edition What s New in Collaboration System Release 10.0/10.5? Deployment Process Optimization Install Configure Self-provisioning & MACDs Q&A 3

Solution Overview Cisco Business Edition

Cisco Packaged Collaborations Solutions Simple solutions with big capabilities. Modular Design for Enterprise Cisco Business Edition 7000 (BE7000) Optimized for 1000+ users Purpose-built for Midmarket Cisco Business Edition 6000 (BE6000) Optimized for Up to 1000 users Delivering Better Together Communications and Collaboration Services for All users 5

Turnkey Platforms, Many Application Options Video Conferencing Call Control CUCM Voicemail Unity Connection IM &P Jabber Attendant Console CUAC Paging Paging Server Contact Center UCCX Response CER Control TP Conductor Video TP Server Management TP Mgmt Suite Collaboration Edge Expressway / VCS Provisioning Management Prime Collaboration BE7000 scale-out, stackable design No capacity limits Add server(s) for more users, devices, apps Price-optimized for 4-6 apps per server supporting 1-5K users each Preloaded with virtualization and apps s/w 2 RU model: $23,468 Standard user/apps licenses sold separately Single-ordering SKU: BE7K-K9 or BE7K-K9- XU BE7000 UCS C240 M3 SFF Rack Mount Server UC Virtualization BE6000 UCS C220 M3 Rack Mount Server BE6000 scale-up, single-server design Up to 1000 users, 2500 devices, 100 cc agents Add second server for redundancy Preloaded with virtualization and apps s/w 1 RU MD model: 4 apps+1 mgmt; $9.4K 1 RU HD model: 8 apps+1 mgmt; $20.8K Bundled 25-user license options included Purchase add-on user/apps licenses Single-ordering SKU 6

Support for Cisco and Partner Applications VMware licensing allows Cisco-approved CDN and SolutionsPlus vendor partner collaboration application co-residency on Business Edition servers: A maximum of three third-party Collaboration application VMs permitted per BE6000 sever Up to six third-party applications may be installed across all BE6000 servers in a deployment Support Agreement Customer must be willing to remove any Cisco UC applications or thirdparty UC virtual machines if Cisco determines they are causing performance issues Cisco BE6000 Co-residency Policy: http://www.cisco.com/en/us/docs/voice_ip_comm/cucm/be6000/co residency/9_x/be6k_cores.html 7

Ready-to-Activate, Preloaded Servers Collaboration Solution Releases 10.x and 9.x (BE7K-SW-9X10X, BE6K-SW-9X10X)) Prime Collaboration Provisioning 10.5 & 9.5 Unified CM 10.5(1) & 9.1(2) IM & Presence 10.5(1) & 9.1(1) Paging Server 9.0(1) Unity Connection 10.5(1) & 9.1(2) Emergency Responder 10.0(2) Contact Center Express 10.0(1) VCS + Expressway X8.1 Preloaded Collaboration Software (unlicensed / licenses sold separately) Same suite of apps and versions as BE6000/BE7000, ready-to-install BE7000 has same preload files as BE6000 except for PCP, VCS, Expressway CUWL/UCL, VCS, PCP licensing sold separately Conductor XC2.3 Virtual Telepresence Server 4.0 Telepresence Management Suite 14.4 Cisco UC Virtualization Hypervisor 5.1 U1 Cisco UCS C240 M3 SFF TRC#2 Cisco UCS C220 M3 SFF TRC#2 & TRC#3 Preinstalled Virtualization Software VMW-VS5-HYP-K9 Licensed with v5.1 master serial number, ready-to-run Server Hardware, Preconfigured BIOS, RAID, disk formatting, firmware, drivers ready-to-go 8

BE7000 Scale-out, Stackable Design Start Right-Sized, Then Pay as You Grow, No Capacity Limits Start 1000 users 2400 endpoints Unified CM Unity Connection IM & Presence Expressway-C Up to 400 Agents (Unified CCX or PCCE) Growth + Add more Customer Collaboration Expand to 2500 users 3000 endpoints Up to 400 Agents (Unified CCX or PCCE) More Growth + Add Pervasive Video Expand to 15-20K users 20-25K endpoints Add TelePresence Up to 1000 Agents (PCCE or Unified CCE); 1000+ Agents (Unified CCE) 9

BE6000 Scale-up, Single-server Design Start Right-Sized, Scale with Growth, Migrate Seamlessly Start 1 MD Server 300 users 500 endpoints Unified CM Unity Connection IM & Presence Expressway-C Unified CCX for 20 Agents Growth + Add Telepresence and High-Availability Add 2nd MD Server Expand to 500 users 1200 endpoints 50 Agents Add Telepresence More Growth + Move HD Servers Use MD Servers for redundancy or general purpose (e.g., more apps) Expand up to 1000 users Up to 2400 endpoints Up to 100 Agents For more scale, seamlessly migrate to Business Edition 7000 10

Business Edition Servers Side-by-Side View BE6000 MD BE6000 HD BE7000 Platform UCS C220 M3 SFF UCS C240 M3 SFF CPU RAM Disk Disk Controller 2 x 2.4 GHz E5-2609 (4 Cores / 80W / 10MB Cache) 32GB (4 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v) 4 x 500GB 6Gb SATA 7.2K RPM SFF HDD / hot plug 2 x 2.4 GHz E5-2665 (8 Cores / 115W / 20MB Cache / HT) 48GB (6 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v 8 x 300GB 6Gb SAS 15K RPM SFF HDD / hot plug Mega RAID 9271-8i + battery backup For your reference 2 x 2.50 GHz E5-2640 (6 Cores / 95W / 15MB Cache / HT) 64GB (8GB DDR3-1600-MHz RDIMM/PC3-12800/dual rank/1.35v) 12 x 300GB 6Gb SAS 10K RPM SFF HDD / hot plug RAID Configured for RAID 10 Configured for RAID 5 Configured for RAID 5 Network PSU VMware 2 x 1Gb + 1Gb LoM On-board 1 x 650W power supply (2nd power supply available as option) 2 x 1Gb + 1Gb LoM On-board plus 1 x Intel i350 Quad Port 1Gb Adapter 4 x 1Gb + 1Gb LoM On-board plus 2 x Intel i350 Quad Port 1Gb Adapter 2 x 650W power supplies 2 x 1200W power supplies Preinstalled Hypervisor Edition (2 CPU sockets, RAM unrestricted) 11

What s new with 10.0/10.5?

Collaboration System Release 10.0/10.5 Simplification Touchless Virtual Machines for UCM, Unity Connection, IM&P, CCX and Prime Collaboration Provisioning (PCP) Prime Setup Wizard, Zero Touch Provisioning Prime Setup Wizard Enhancements Preconfigured Dialplans and Feature templates (10.5.x July 2014) User self provisioning and self-care Application Collaboration Edge with Expressway Series integrated firewall traversal and interworking Embedded conferencing with TelePresence Conductor, Server, and Management Suite User-centric licensing CUWL Pro 25-user bundle (BE6000) Migration Prime Collaboration Deployment (PCD) Unified Attendant Console Standard Provisioning, Deployment, configuration 13

Remote and Mobile Access Using Cisco Expressway Rapid, Secure Deployment with No User Intervention Inside Firewall (Intranet) DMZ Outside Firewall Cisco Jabber at the Café Use Cisco Jabber as you move between networks Security choice: No Collaboration Services Cisco UCM Cisco Jabber at work Cisco Expressway C Cisco Expressway E Internet Cisco Jabber at Home Cisco Jabber at the Airport VPN required - Secure only Cisco Jabber application - Personal data is not connected to the network Support on-premises and cloud offerings simultaneously 14

Making Collaboration as Easy and Effective Outside the Network as It Is Inside with Cisco Jabber Use Cisco WebEx Share content Make video calls Make voice calls Access visual voicemail Full-Featured Desktop or Mobile Client Outside the Network with No VPN Required Use IM and presence Search corporate directory 15

Broaden Your Collaboration Reach Easily With Little or No Added Costs Fixed and Mobile Users at No Additional Cost* Mobile and fixed endpoint registration Instant messaging and presence Cisco UCM 9.1 or Later Cisco Expressway C Cisco Expressway E Internet Video and audio media sessions Includes virtual edition of cisco Expressway server software No cost with Cisco UCM 9.1.2 or later Business to Business and Third-Party Interworking: Concurrent Sessions *Requires Cisco Unified Communications Manager and Business Edition 9.1.2 or later and Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL Professional Business-to-business video and audio media sessions Includes virtual edition of Cisco Expressway server software Cisco Expressway multimedia session licenses available individually 16

Cisco Unified Attendant Console Solutions CUAC Standard Server-less Attendant Console Ideal for small or branch offices Essential features for call handling Up to 5000 directory entries with line state and presence Reduced cost of ownership (No server resources to provide or maintain) L-CUAC10X top level L-CUAC10X-STND - $995 CUAC Advanced Server Based Attendant Console For larger businesses with more complex requirements Dedicated operator pool Active Directory and Lync integration Server high availability option L-CUAC10X top level L-CUAC10X-ADV - $2495 17

Embedded Video Conferencing Simplified Deployment vts and TMS (Core, PE,XE) preloaded UCM CUC IMP Paging C CER Expwy C/E PCP C X Cdtr vts TMS Enhanced Video 8vCPU vts, Target 8 HD 720p ports per instance 16vCPU vts, Target 16 HD ports, requires VMware license Co-residency of video applications Licensing Enhancements CUWL Pro offer for BE6000, 25 user CUWL Pro starter Bundle @$5375 Personal Multi party conferencing (upto 4 participants) in CUWL Pro 18

Alignment with Existing Screen-based License Model Feature and Function Personal Multiparty (New) Screen License Model (Existing) Tied to a Named Host Yes No Minimum Order 25 host licenses (with BE6K) One Maximum Conference Size 4 connections Unrestricted Number of Conference IDs Per Named Host 1 Unrestricted Requirement That Host Be Present in the Conference Maximum Resolution Support for ad-hoc Escalation from Cisco Unified Communications Manager (UCM) Yes 720p30 (HD) for video and 720p5 for content Yes No 1080p Yes 19

Conferencing Capacity of BE6000 CSR 10.5 Example Capacity per 8 Port vts Example Capacity per 16 Port vts Number of Participants Per Conference Number of Conferences Resolution Number of Participants Per Conference Number of Conferences Resolution 8 1 HD (720p30) 4 2 HD (720p30) 16 1 SD (440p30) 4 4 SD (440p30) 32 1 nhd (360p30) 4 8 nhd (360p30) 16 1 HD (720p30) 4 8 HD (720p30) 32 1 SD (440p30) 4 8 SD (440p30) 64 1 nhd (360p30) 4 16 nhd (360p30) * Requires enterprise VMware license 20

Deployment Model Collaboration-in-a-Box Extended vts capacity 21

Integrated Conferencing on BE6000 CSR 10.5 BE6000 HD vts vts Cisco virtual Telepresence Server PSTN gateway VPN concentrator PVDM resources Internet PSTN B2B BE6000 HD Optional Remote User Unified CM Prime CUC IM&P UC App TMS Conductor Exp C Exp E Mobile User B2B Connectivity Optimized conferencing with TelePresence Conductor and TelePresence Server for Greenfield Upto 16 HD conferencing ports per HD server Cost effective Personal multiparty conferencing license with CUWL Pro Easy creation of personal collaboration meeting rooms with Telepresence management Suite. 22

Video Add-on to Voice Deployments BE6000 HD PSTN gateway VPN concentrator PVDM resources PSTN B2B vts TMS Conductor Exp C Exp E Internet BE6000 MD or BE7000 Unified CM Prime CUC IM&P Optional UC App BE6000 HD vts vts Cisco virtual Telepresence Server Remote User Mobile User B2B Connectivity Optimized conferencing with integrated TelePresence Conductor and TelePresence Server Upto 16 HD conferencing ports per HD server Cost effective Personal multiparty conferencing license with CUWL Pro Easy creation of personal collaboration meeting rooms with Telepresence management Suite. 23

Deployment Process Optimization Navin Albert Product Manager, Collaboration

What we heard from you Partner Sales No one can beat us on functionality but I want to win more deals against competition that s nibbling away at the smaller deals by competing on price! 25

What we heard from you Partner Sales Partner Engineer No one can beat us on functionality but I want to win more deals against competition that s nibbling away at the smaller deals by competing on price! I want to turn around simple collaboration deployments faster and so I can focus on cutting edge of Video / Mobile Collaboration Customer IT Technology is changing so fast that I can t possibly keep up with the changes. So I need something simple to do my Moves, Adds, Changes and Deletes(MACD) 27

Deployment Work Flow Day 0: Install BE6000/BE7000 comes pre-loaded with installable VMs Fast and easy installation with touch-less process Day 1: Configure Replicable set-up process with standard base-configuration built in to Prime Setup Wizard UCM Self-provisioning to setup phones Day 2: Manage Prime Collaboration Zero Touch Provisioning makes for easy MACD (Moves, Adds, Changes and Deletes) Users trained on Cisco UCM Self-Care 28

Day 0: Install

BE6000/7000 with Pre-loaded Virtual Machines Enabling Touch-less Installations Server is now pre-loaded with VMs of PCP, UCM, Unity Connection, IM&P & CCX VMs are partially-installed to the point where IP addressing data needs to be entered Administrator simply boots pre-loaded VMs and: Starts entering IP address information in the console Transfers a AFG file into the data-store and attaches to VM to make install touch-less Unpack, Rack & Stack servers Boot up Server Login to vshpere Bootup VM Enter Configuration Data or Transfer AFG file into datastore Repeat for other Apps 33

Touch-less Install No configuration needed on the applications during installation Allows Engineer to create IP Addressing config files offline No Cisco specific knowledge required for onsite installer 34

Touch-less Installation Procedure 5 Step Process 1. Generate the platformconfig.xml file 2. Create virtual floppy image with the platformconfig.xml file 3. Upload virtual floppy to data store 4. Mount the floppy drive 5. Power-on the virtual machine 35

Touch-less Installation Procedure Step 1. Generate AFG file 1. Go to Answer File Generator site on Cisco.com Link: http://www.cisco.com/web/cuc_afg/index.html 2. Fill up form for each application and generate platformconfig.xml (case sensitive) 36

Touch-less Installation Procedure Step 2. Convert to vfloppy 1. Download WinImage software to convert XML to vfloppy Link: http://www.winimage.com/ 2. Drag and drop AFG xml file and Save as virtual floppy *.flp 37

Touch-less Installation Procedure Linux For your reference Step 2 Linux 1. Create an empty floppy image of 1.44 MB as root: $ /sbin/mkfs.msdos -C <directory>/<imagefile.img> 1440 2. Create a new directory called floppy1: $ sudo mkdir /media/floppy1/ 3. Mount the directory: $ sudo mount -o loop /path/imagefile.img /media/floppy1/ 4. Copy the XML file to the mounted directory: $ cp platformconfig.xml /media/floppy1 5. Unmount the directory: $ umount /media/floppy1 38

Touch-less Installation Procedure Mac OS X For your reference Step 2 Mac OS X 1. On the terminal dd if=/dev/zero bs=1024 count=1440 > floppy.img 2. Open Disk Utility Application; go to File -> Open Disk Image -> floppy.img (Command + Option + O) 3. You will get an error indicating "no mountable file systems), click OK 4. The floppy image will be added to the list of disks; select it and go to the Erase tab 5. Change Format to MS-DOS (FAT) and click Erase 6. You can now copy the XML file (platformconfig.xml) to the mounted floppy image and eject it when you are done 7. Upload a virtual floppy Image to a Data store 39

Touch-less Installation Procedure Step 3. Transfer to BE6000 1. Login to vsphere and transfer file to Data Store 2. Attach it to the floppy drive of the VM to be installed 3. Boot up server 40

Touch-less Installation Procedure Step 3 - Details For your reference Step 3 Upload Virtual Gloppy Image to Data Store 1. Start the vsphere client. 2. If the host uses: - Remote storage (for example, SAN), then select View > Inventory > Datastores - Local storage (for example, internal hard drive), then select the host and click the Summary tab 3. Right-click on a data store and select Browse Data store 4. Navigate to the desired directory and click the Upload files to this data store icon 5. Select Upload File 6. Select the Virtual Floppy Image created in the preceding procedure and click Open 7. Click Yes when upload/download operation warning window appears 8. Close the Data store Browser window 41

Touch-less Installation Procedure Step 4 - Mount the floppy drive Mount a Virtual Floppy Image For your reference 1. Start the vsphere client. 2. Select a virtual machine. 3. Select Inventory > Virtual Machine > Edit Settings. 4. Select Floppy drive from the Hardware tab. 5. Select Use existing floppy image in data store. 6. Select Browse. 7. Select All files from the file type dropdown list, if the virtual floppy image does not use the.flp extension. 8. Locate the virtual floppy image and click OK. 9. Enable Connected and Connect at power on under Device Status. 10. Click OK. 42

Touch-less Installation Procedure Step 5 Boot up the server and walk away Roadmap: Fully installed & configured virtual machines planned for next release 43

Day 1: Configure

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap Getting Started Wizard speeds deployments 45

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap Getting Started Wizard speeds deployments Batch Provisioning extends capabilities with easy-to-use, pre-built templates 46

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap Getting Started Wizard speeds deployments Batch Provisioning extends capabilities with easy-to-use, pre-built templates Zero-touch Provisioning automates moves, adds, and changes 47

PCP 10.5 - Getting Started Wizard Fastest way configure full collaboration (Dial-Tone / Voicemail/ Jabber) Helps win deals against competition and expand down market aggressively Makes deployments quick and improves Customer Satisfaction 48

Cisco Prime Collaboration 10.5 Provisioning New Setup Wizard Initial setup of Cisco Unified Communications Manager and Prime Collaboration Provisioning Define Cisco Unified Communications Manager, Unity Connection, IM&P, Exchange, LDAP Integrates applications Sets up Domain (user groups), Service Areas (sites) and User Roles (policy) Sets up Prime Collaboration Zero Touch Provisioning Creates Sites Provisions site related settings (device pool, partition, CSS, DN blocks, etc.) Imports basic dial patterns from CSV file or CUCC application Builds site in UC applications Re-entrant Can export the built site as a Prime Collaboration Provisioning batch file Batch file can be fed back into the Setup Wizard to prepopulate next sites settings Batch file can be modified and fed into Setup Wizard Batch file can be modified and fed into Prime Collaboration Batch Provisioning system 49

Prime Collaboration Provisioning (PCP) 10.5.1(July) Batch Provisioning Batch Format Enhancement and Performance Improvements Comment rows and resetting column headings Comments can be added using # characters Column headings can be reset for new entries using >> characters Performance improvements Batch orders per row can now be executed in parallel: Default 10, maximum equals 100 Cisco-prepared Templates Now Provided Prime Pre canned templates for top UC features Sample dial-plan templates for 10 countries PCP getting started wizard will have the ability to import templates 50

Prime Collaboration Provisioning (PCP) 10.5 Language Support German French Spanish Simplified Chinese Japanese Korean 51

Self Provisioning

Self Provisioning Allows end users to install their own phones Simplified Phone deployment Reduces Administrator workload Does not require importing MAC address of the phones 53

Self-Provisioning: Day 1 Enable and Setup Feature Day 1 Admin/Partner Setups up Prime User Auto- Provisioned LDAP Sync Templates, Rules, & Limits Zero Touch Configuration Self Provisioning Configuration IVR, Auto Register, Feature Templates, LDAP integration and rules 54

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as Auto provision users & lines synced from corporate directory 55

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as Auto provision users & lines synced from corporate directory User grabs a phone & plugs it in Or downloads client 56

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as Auto provision users & lines synced from corporate directory User grabs a phone & plugs it in Or downloads client User Logs In and begins to use their new phone! Users, Lines, and Phones provisioned 57

Self Provisioning Coverage Traditional Cisco IP Phones ( no key board support) Keyboard Enabled Endpoints Cisco Jabber Clients (coming in Jabber 10) Use Voice Portal for Self Provisioning Use keyboard for Self Provisioning Use keyboard for Self Provisioning 3900/6900 Series 7900 Series 8900 Series 9900 Series DX 650 Personal Video Endpoints Jabber Desktop Jabber ipad Jabber Mobile Self Provisioning Empowered Endpoints 58

Self Provisioning Press the speed dial at the phone and enter your self provisioning ID Confirm with # Phone will be reconfigured and reboots 59

Day 2: Moves, Add and Changes

PCP 10.5 Zero Touch Provisioning Makes Moves, Adds, Changes and Deletes (MACD) automatically synched to LDAP Adding sites to existing deployments simplified Training end users is easy 61

Cisco Prime Collaboration 10.5 Provisioning Prime Collaboration Zero Touch Provisioning Now part of User Role setup Automatically provisions services for new users New users synced in from LDAP CSV file or batch loading new users When adding new users individually through Add User UI When added through the Northbound API Easy to configure Configure as part of Setup Wizard (settings appear in User Role automatically) Manual configuration and modification LDAP sync settings and filter can be set during Setup Wizard Works with Cisco Unified Communications Manager 10.0 user endpoint self provisioning (BYOD) PC Provisioning can create a line and templates in CUCM so user can attach phone PC Provisioning does LDAP sync if AD environment Can choose to auto provision when adding new users PC Provisioning can setup self provisioning if customer does not have AD/LDAP environment Prime Collaboration Zero Touch Provisioning expands coverage providing voicemail and endpoint provisioning LDAP sync for new users moved from CUCM to PC Provisioning 62

Self Provisioning: Day 2 Add New User Automated Sync No Admin Needed Active directory Updated by Business processes User Experience Prime Provisioning UCM: User UCM, & Line CUC & created IMP Services automatically provisioned on New User BYOD Login or IVR 63

Summary New Toucless installs make software installation fast and easy Cisco Prime Collaboration Provisioning Setup Wizard makes configuring UCM, CUC and IMP fast Cisco Prime Collaboration Provisioning Zero Touch Provisioning make Moves, Adds, Changes and Deletes (MACD) a no brainer UCM Self-provisioning and UCM Self-care helps end user setup this own phones and manage them 64

Demo

Helpful Links For your reference This presentation http://tinyurl.com/be6000 Cisco Prime Collaboration http://www.cisco.com/go/primecollaboration Cisco BE6000 http://www.cisco.com/go/be6000 Cisco BE7000 http://www.cisco.com/go/be7000 SRND Collaboration 10 http://www.cisco.com/en/us/docs/voice_ip_comm/cucm/srnd/collab10/collab10.html 66

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