Honeywell Integrated Security YOUR PARTNER OF CHOICE Integrator Service Certification Programme
Integrator Support and Service Honeywell has developed a programme to enhance the quality of support and services delivered to end users from our integrators. Our Integrator Service Certification programme recognises the investments that our integrators make in servicing our products for end users. We have developed the Integrator Service Certification programme because we know that successful integrators deliver high quality service to their customers, improve customer satisfaction and build customer loyalty. By emphasising great service these integrators differentiate themselves from the competition, while creating value that customers are looking for. We believe integrators who make the investment and effort to deliver quality service deserve recognition for their efforts.
Overview of the Integrator Service Certification Programme The Honeywell Integrated Security Integrator Service Certification (ISC) programme is setting a new standard in the security industry. The programme assures a consistently high level of integrator support and service to our end users. It also recognises and rewards our integrators substantial investments in servicing and supporting Honeywell security systems. Honeywell recognises that our most successful integrators deliver the very highest level of quality service to their customers. The ISC programme sustains and enhances this level of service and provides several benefits that clearly distinguish a integrator s service level and portfolio from those of the competition. Enrollment To apply for the ISC programme, the applicant must be an existing Pro-Watch integrator in good standing. If the applicant qualifies, he/she should complete the self-assessment form that is available from the address below. If the minimum point requirement is met, e-mail or fax the completed self-assessment form to: Honeywell Integrated Security Böblinger Strasse 17 D-711 Schönaich Germany Fax: +49 (0) 7031 637 787 E-mail: hisenquiries@honeywell.com www.honeywellintegrated.eu Honeywell Integrated Security will respond within 30 days. If the self-assessment meets the minimum requirements, the integrator will be contacted to set up an on-site audit date. If the minimum requirements are not met, the integrator will receive written notification of the deficiencies and the corrective actions that must be taken to qualify for certification. If certification is not attained, the integrator may reapply after six months of sustained improvement.
Qualifying Criteria The standards of service are composed of seven key service elements that are essential to providing quality service: Honeywell product training Microsoft Certifications Project management Customer satisfaction Software Support Agreement (SSA) retention Test facility CAD Capabilities Objectives Establishment of clearly defined roles and responsibilities for integrators and Honeywell Investment by integrators and Honeywell in their resources and infrastructure Satisfaction of rigorous service criteria to attain service certification Measurement of integrator and Honeywell performance Management of the programme to assure quality is maintained Eligibility Eligibility is subject to a review by Honeywell Integrated Security and includes: Acceptable financial standing with Honeywell At least two years of active engagement in the security industry A target of at least 60% of installed systems covered by a Software Support Agreement (SSA) Relevant training certification as follows - Pro-Watch product training received in the previous 2 years - LobbyWorks training received in the previous 3 years Successful installation of at least three Pro-Watch projects Installation of at least five new Pro-Watch projects per year for new customers or new facility expansion for existing customers, including a new server license Compliance with the application process for certification Time Period Certification is one year from certification approval date and ends on the anniversary date; thus, annual re-certification is required. There will be no grandfathering of current integrators.
Certification Qualifications and Corresponding Dividends Certification Levels Product certification encompasses the Pro-Watch product suite, including Pro-Watch Professional Edition (PE), Corporate Edition (CE), and Enterprise Edition (EE). In addition, Pro-Watch Video Manager and LobbyWorks are also included. The programme is composed of three certification levels: Silver Certified, Gold Certified, and Platinum Certified. The certification level qualifications and corresponding dividends are as follows: Silver Dividends Silver Certified INTEGRATED SECURITY Dedicated support number Premium website listing Access to tech support database Listing in HIS EMEA Specifier / End User literature 5% discount on services and on-site training Gold Dividends - All the benefits of Silver Certified, plus Gold Certified INTEGRATED SECURITY % discount on services and on-site training Access to vertical marketing tools Invitation to new product trials and beta testing Platinum Dividends - All the benefits of Gold Certified, plus Platinum Certified INTEGRATED SECURITY 20% discount on services and on-site training Integrator Advisory Board. Select Platinum integrators will be invited to join a Honeywell Integrator Advisory Board to help set the course for business and industry. Vertical marketing sales support. Your sales team will be trained by global account managers on two specific vertical markets in one year.
Integrator Service Certification Scoring Methodology CAD Capabilities Customer Satisfaction Test Facility 50 Product Training SSA Retention 20 Microsoft Certifications Project Management Points Required to Achieve Certification Levels: Level Points The products being installed in today s security environments are increasingly complex. Networks, Platinum 90-120 smart cards, biometrics, and integration to other security devices can challenge even the most Gold 70-89 technically proficient organisation. Honeywell s Integrator Service Certification programme Silver 50-69 establishes a new level of support standards for the security industry. Integrators who have made an Authorised Integrator < 50 investment in differentiating their company benefit directly with enhanced services from Honeywell.
Certification Criteria Definitions Product Training Two or more technicians certified One technician certified Pro-Watch Eco-System Points 5 Points Pro-Watch Advanced Points 5 Points Pro-Watch Visitor Manager Points 5 Points Pro-Watch Enterprise Points 5 Points Pro-Watch Video Manager Points 5 Points Project Management Formal CSPM certification. Utilise Microsoft Project or other project management software Formal training, but no certificates. Must have structured project management process Informal process, but can demonstrate a project management process 20 Points Points 5 Points MCSE / MCDBA / CCNA Network and Certifications* Staff includes: one MCSE, one MCDBA and one CCNA Staff includes: one CCNA and one MCSE or MCDBA Two staff members complete: Current Microsoft Server and SQL Courses and earn CCNA Certification Points 5 Points 2.5 Points SSA Retention 80-90% active not including warranty period 70-80% active not including warranty period 60-70% active not including warranty period Points 5 Points 2.5 Points Customer Satisfaction Points are based on submitting five end user surveys Points are based on submitting three end user surveys Customer research input will help drive improvements in your business Points 5 Points Test Facility Dedicated area to test and stage systems Area that can be used to test and stage systems (not permanent) Points 5 Points CAD Capabilities Full set of engineering drawings available for all Honeywell security systems Full set of engineering drawings available for a majority of Honeywell security systems Points 5 Points *Any comparable certification or other degree programme submittals will also be considered. Certification is earned and awarded by facility. Please visit www.honeywellintegrated.eu for more information on Honeywell Product Training and the Certification programme For more information on SIA/CSPM certification, visit www.siaonline.org
For additional information, please visit www.honeywellintegrated.eu Honeywell Security Group Honeywell Integrated Security Böblinger Strasse 17 D-711 Schönaich Germany www.honeywell.com HIS-ISC-03-EN(0211)BR-E February 2011 2011 Honeywell International Inc.