CARED Safety Confirmation System Training Module Prepared by: UGM-OU RESPECT Satellite Office Date: 22 October 2015
Table of Contents Introduction... 3 Who are we?... 3 Our Programs and Experience... 3 What is CARED... 4 Background... 4 Description... 5 Objectives... 6 Features... 6 Backend system... 6 How to Use... 6 Installing... 6 Registering... 7 Safety Confirmation... 7 Disaster Report... 8 Safety Guidance... 8 News Update... 8 Frequently Asked Questions... 8 What about the areas with weak signal?... 8 How is it going to function when disaster struck and the telecommunication (and data) is down?... 9 How to validate the identity of the users?... 9 Who will be receiving the data that is sent by the users?... 9 Can the users expect follow-up/aid after they send safety confirmation or disaster report?... 9
Introduction Who are we? In 2013, the Institute of International Studies, Universitas Gadjah Mada and Osaka University RESPECT Program launched a multi-year partnership in the field of disaster management and humanitarian action. This partnership manifests in the form of RESPECT Satellite Office, set up in the Faculty of Social and Political Science of Universitas Gadjah Mada in March 2013. The office, run by IIS and funded by Osaka University RESPECT Program, is responsible for the planning and implementation of a number of programs in the field of disaster management and humanitarian action, which includes knowledge production and community outreach. Institute of International Studies is the research arm of the Department of International Relations, Universitas Gadjah Mada. Since 2011, IIS has been developing a program on humanitarian action, which primarily aims at studying humanitarian issues as the result of either natural or man-made disaster. Since IIS is located in Yogyakarta, a city where natural disaster of many types is familiar occurrence, much of the work of the program is dedicated to address on the issues of natural disaster. Osaka University RESPECT Program is a Doctoral Program for Multicultural Innovation in Osaka University. It is the first of its kind in Japan, and aims to produce multicultural innovators capable of implementing highly advanced research and social applications related to issues of multiculturalism and coexistence. And we are the first satellite office in Indonesia to study and research about multicultural innovation and Coexistence. Our Programs and Experience UGM-OU RESPECT Satellite Office develops three main programs annually, namely research, community service, and CARED mobile app development. In terms of research, there have been around 11 research papers produced over the course of two years, which encompass a broad aspects of disaster resilient community, from regulatory framework to policy implementation, and from political economy to gender-based analysis. These research papers are accessible to the general public from the OU RESPECT website. The community service program is carried out in collaboration with UGM Student Community Service Program. Student community service is a mandatory program for all undergraduate students who are in their third year in UGM. It divides students into units (consisting of around 30 students per unit) and deploys them to the community to do certain kinds of service depending on the thematic approach picked up by the unit. The Satellite Office facilitates the student units who wish to
carry out services related with disaster management. Not only does the office provide funding for the program (such as for making hazard map, conducting simulation, etc.), but it also trains the students to run those programs. After two years running, the student community service has brought meaningful impacts to the community in which the programs took place. With such extensive experience in the field of disaster management, both theoretically as well as practically, the Satellite Office develops CARED as a mobile app solution for disaster situation. CARED is developed and crafted based on the needs often encountered in the field during disaster. What is CARED Background In regards to disaster, Indonesia appears to be a high-risk country compared to others in the world. There have been countless deaths, injuries, and properties loss and damages because of disaster. Within the last 30 years, disasters in Indonesia have taken up to 191,105 lives, where 165,708 of them are caused by Tsunami in December 2004 alone (Relief Web). The 2006 earthquake in Yogyakarta had also killed 5,744 lives and injured more than 45,000 others (IASC 2006). One of the main reasons that caused the high number of casualties and damages was the delay in delivering emergency and relief aids to the most badly hit areas. The delay is a result of a lack of information system that allows relief agencies to map and prioritize aid delivery. This underlines the importance of a reliable information system during emergency situation. Information is very vital to locate and map the dispersal of damages and casualties, and to assess their degree (intensity and concentration) in each area. Should such information is available and accessible easily to the aid providers, it would be much easier to make priorities for aid distribution and would help make aid distribution more effective overall. However, the key is not only to make information available, but also to make the information available quickly. In disaster situation, every seconds matter to life and death of the victims. Delayed information dissemination means delayed aid delivery, which means further degradation of victims quality of life. Currently, there is no comprehensive, effective, efficient, and reliable disaster information system. Responders are still largely relying on direct observation, physically surveying the badly hit areas. Some use social media to disseminate information. However, the information is not focused and scattered among many users and difficult to validate. It also lacks visualization and mapping feature. Thus, the existence of a disaster information system is imperative, so that the government, Red Cross, and relief agencies can respond as soon as possible to the victims of disaster and provide them with sufficient aids within hours. At the moment, such system does not exist.
Description CARED is a mobile app for a Multilingual Wide View Disaster Information Prediction System. It is designed to serve two-way communication between responders and the general public. Through this application, public users can learn how to survive when different kinds of disasters strike. It also provides public users with news update that contains up-to-date disaster related news. On the other hand, public users can also submit disaster reports to the CARED system, which will then be received by the responders (government agency or the Red Cross). The report may contain the state of personal safety of the senders, or about the scale of damage of the disaster. The report is organized into a series of questions with three choices of answers for each. The user simply chooses one of the three answers provided to indicate their condition. Based on affected people s response to simple questions in an app on their cell phones, disaster damage is visually displayed on a map. The damage levels are plotted according to severity as red (most), yellow, or green (least) dots on a map. To predict damage and assist in emergency aid planning, the information can also be organized into data sorted by municipality. The system is currently available in Indonesian, Javanese, English, Japanese, Korean, Chinese, Spanish, Portuguese versions. The use of various languages in this application is very important because disaster knows no geographical or cultural boundaries. It threatens people from all backgrounds, and therefore attempts at dealing with it must incorporate multicultural approach. CARED is made with this aim in mind, and it can serve not only Indonesians but also nations from all over the world. Yogyakarta, the pilot of this CARED project, is a tourist destination where people from all over the world gather. It is a perfect place to start introducing CARED as it
involves tourists and visitors who come to Yogyakarta. Yogyakarta will serve as the evidence that CARED is a multicultural application. Objectives 1. To provide users with useful information and news update regarding disasters. 2. To allow competent authorities to assess the impacts of disaster by receiving reports from users. 3. To make aid and assistance delivery faster Features Features Safety confirmation Disaster report Disaster guide News update Function Allow users to report about the state of their personal safety or others in their vicinity. The report will be relayed to the emergency contacts that the users have pre-determined beforehand. Allow users to report about a disaster and its impact to the users. A series of questions will be asked to which the users choose one of the three answers provided, which indicate the level of severity of the disaster. Contains information on how to prepare and respond to various kinds of disasters. Provide users with up-to-date disaster related news. Backend system An important foundation of CARED app is its ability to collect reports from the users. The information sent by users is very valuable since it is based on actual observation and therefore can be the basis for disaster impact assessment. The backend system is the place where the information sent by users is being aggregated and processed. Backend system is accessible only to responders (government agency or the Red Cross) and the Satellite Office. The presentation of the information can be filtered by categories (region, user background, gender, etc.). It is also capable in displaying the information in the form of table, graph, and map. How to Use Installing To install CARED application in your Android smartphone, follow the steps below: 1. Open Play Store application in your smartphone 2. Tap on the search bar located on top of the screen. 3. Enter the keyword CARED Safety Confirmation 4. From the list of search results, tap on CARED Safety Confirmation application.
5. Tap install and follow the instructions. To install CARED application in your iphone, follow the steps below: 1. Open App Store application in your iphone. 2. Tap on search button located on the bottom of the screen. 3. Enter the keyword CARED Safety Confirmation. 4. From the list of search results, tap on CARED Safety Confirmation application. 5. Tap in Get button once to trigger install button, and tap on the install button to start installing. 6. Enter your apple id and password when required. Registering Before starting to use CARED Safety Confirmation, register your account first by following the steps below: 1. Open CARED Safety Confirmation, wait until login page appear. 2. If you are first time user and do not yet have an account, tap on Register. 3. Fill in your personal information 4. After filling in your personal data, a set of general questions will show up. Please answer the questions according to your real condition, then tap send. 5. After answering general questions, the registration process is completed and the main menu will show up. Safety Confirmation Before using the feature, firstly you need to enter you emergency contact by following certain steps. For Android users, please follow the steps below: 1. In the main menu, choose Safety Confirmation. 2. Tap register email 3. Tap on + button located on the upper right of the screen. 4. Add more emergency contacts as you require (i.e. father, mother, brother, sister, etc.) As iphone version is still in development, it has slightly different way of adding emergency contact compared to Android. In the future, this might be changed. However, for now iphone users can follow the steps below: 1. In the main menu, choose Safety Confirmation. 2. If this is your first time using Safety Confirmation, you will be asked to add emergency contacts. Tap OK. 3. Enter the name and email of the person(s) you wish to put on your list of emergency contact. 4. Add more emergency contacts as you require (i.e. father, mother, brother, sister, etc.). 5. You can add or change your emergency contacts at a later time by tapping on side menu button located on the upper left of the main menu, and tap setting, then tap emergency contacts.
After entering your emergency contacts, you can start using Safety Confirmation feature. Follow the steps below to use the feature: 1. In the main menu, choose Safety Confirmation. 2. Choose between two options: I am safe or I am not safe. Choose according to your real condition. You can use this feature also to report the situation of others around you. 3. Please write comment to describe your situation. In case you want to send photo, tap on photo, choose or 4. Tap send. Disaster Report Disaster report is a feature that allows users to report their condition when disaster struck. To use it, follow the steps below: 1. In the main menu, tap on disaster report. 2. Choose the type of hazards you experience by sliding the page to the right. 3. Answer a series of questions corresponding to the type of hazards you chose. 4. Add photo and/or comment if needed. 5. Tap send. Safety Guidance CARED provides disaster guide for users. To access it, tap on Safety Guidance in the main menu, choose your language, slide the pages to choose the type of hazards, and you will find the guide to the corresponding hazard. News Update Access News Update feature to get up-to-date news related with disaster. You can access the feature from the main menu. Frequently Asked Questions What is the difference between Disaster Report and Safety Confirmation System? Disaster report is used to report the disaster situation, which affect the users houses or the place the live in, while safety confirmation system is specifically used to report personal safety, either the users or the others around. What about the areas with weak signal? To make CARED work properly requires a reliable Internet connection, as the information is sent using data package of the users smartphone. In areas of weak signal, the app is likely will not be able to relay any data to the server, and only can do so after the user get a proper connection. Nevertheless, the expansion of the telecommunication infrastructure in Indonesia (particularly Java Island) has left only
a few specific areas without cell coverage, and surely the coverage will get better in the future. How is it going to function when disaster struck and the telecommunication (and data) is down? As has been stated before, CARED only work properly when there is a reliable Internet connection. Absent that, the reporting features will not be able to function. In case of a big disaster (such as earthquake with high magnitude), it is expected that Internet infrastructure will not be functional; but then again, so are most telecommunication means. However, the recovery of mobile phone and Internet network (along with electricity) generally happens faster than other types of infrastructure, since these facilities are very central in the emergency stage of disasters. Even with the delay of 1-3 days, CARED is still very valuable in data collection. How to validate the identity of the users? Before using the application, users are required to register by filling in their personal information. As to the veracity of the information submitted, however, rests in the hands of the users. Operator (government agency or the Red Cross) has the option to verify the users by contacting their mobile phone numbers, but this may not feasible when working with a large number of users. Considering that this app is there for the users own good, it is unreasonable to expect that the number of users who fake their information (for whatever purpose) will be significant, just like how it is also unreasonable to expect 100% of the users submit their real information. Who will be receiving the data that is sent by the users? The data sent by the users will only be accessible by relevant authority, such as government agency, the Red Cross, the UGM-OU RESPECT Satellite Office, and GamaTechno. Can the users expect follow-up/aid after they send safety confirmation or disaster report? The primary function of CARED is to be a platform for information sharing and assessment. This will allow responders to better map the damages and casualties caused by disasters. At its current state, however, it does not function as an emergency service like the police or firefighter. CARED facilitates a convenient and effective communication between responders and victims, but aid distribution authority still rests upon the responders and relevant authorities.