AlarmView IP Receiver Server Software Manual
Table of Contents TABLE OF CONTENTS 1 IP Receiver Introduction... 2 1.1 Overview... 2 1.2 Available Protocols... 2 1.3 Platform... 2 1.4 IP Receiver Key-Features... 3 1.5 System Requirement... 4 1.5.1 Internet Connection Requirements... 4 1.5.2 PC Computer / Server... 4 2 Installing and Server Configuration... 5 2.1 Installing the IP receiver Server application... 5 2.2 Software Configuration... 7 2.3 Windows Process configuration... 9 3 Viewing Events... 12 Appendix A Software License Agreement... 14 Page i IP Receiver
IP Receiver Introduction 1 IP RECEIVER INTRODUCTION MTeye s IP-Receiver is an advanced solution for the reliable delivery of both alarm and video images in real-time, directly from the AlarmView panel to the operator's screen. 1.1 Overview MTeye s IP-Receiver is the ultimate answer for all CMSs (Central Monitoring Stations) small to large, MTeye s receiver is a powerful client-server application operating on GPRS/IP transmission, which simultaneously supports an unprecedented amount of IP sessions and accounts. MTeye s robust store and forward server application handles all transmission from the AlarmView control panel to the CMS s automation software, supporting up to 1,000 simultaneous IP sessions on one machine. Alerts appear on the operator s work station at the unrivaled speed of 3 seconds for alarm events, and 60 seconds for Pre-Alarm, Alarm and Post Alarm color video images**. For the effective verification of false alarms MTeye s AlarmView pioneer solution integrates between the IP-Receiver and CMS automation software server, supporting the majority of monitoring automation software protocols available on the market today. 1.2 Available Protocols An additional option enables the integration to the CMS server and automation software using ContactID output, compatible with Ademco685 and Surgard protocols, including a separate Event- Viewer on remote PC stations that shows the captured images of Video events. This additional option is mostly useful for automation software that does not support the display of video events on the operator s screen. MTeye s comprehensive AlarmView solution manages and supports the entire event sequence, from the alarm s initial occurrence to its immediate alert with real-time verification on the operator s monitor station. 1.3 Platform The advanced application works as a Windows-Service, with built-in supervision mechanism, event-buffer back-ups and convenient admin dashboard and viewer for high-performances at all times. Designed not to require special user intervention, the receiver's application IP Receiver Page 2
IP Receiver Introduction running on Services Mode is launched automatically with configurable auto recovery mechanism and a keep alive, periodic test signal feature ensuring the security system is always connected and active. The receiver's client-server solution supports remote Dashboard and Event-Viewer Web application enabling the admin to remotely monitor the server, configure setups, and view all incoming alerts and history buffer, which stores the last 500 database stored events. The IP-Receiver solution is scalable and can be expanded to handle a large number of accounts. On an ordinary PC or Laptop it can simultaneously handle up to 100 IP sessions, easily managing over 2,000 video-event accounts. When upgraded into a powerful server it can simultaneously manage over 1,000 IP sessions and accordingly scale up to many thousands of accounts*. 1.4 IP Receiver Key-Features TCP/IP event transmission Over 100 simultaneous IP sessions (over 2,000 active video accounts) on one server*, scalable to 1,000 simultaneous sessions and more. Alarm Events typically received within 3 sec Video Events typically received within 60 sec** Periodic test report ( Keep Alive heartbeat) on selectable intervals Extremely Low Bandwith Communication Protocols: o GPRS/ContactID for systems without video zones o GPRS/Video CID for combination of video/non-video zones Encrypted transmission for both sent and recived data for high privacy assurance Two-way dynamic authentication History buffer stored on database last 500 events Application type: Windows Service Client-server Web-application tools: o Admin Dashboard monitor and setup configuration o Event-Viewer application Output Protocols for integration with Automation Software server: o LAN / RS232 outputs o MTeye-Generic Interface protocol for Video and CID Events o ContactID output - Ademco (685) / Surgard compatible o Video outputs to Automation software s: Bold-Manitu, IBS o Tailor-made / customized integrations are available upon request. Remote Firmware upgrade & support using Windows server embedded remote capabilities *The number of simultaneous sessions is scalable and dependant on the server s hardware ** The time required for event and video reporting is dependent on the cellular operator Page 3 IP Receiver
1.5 System Requirement 1.5.1 Internet Connection Requirements IP Receiver Introduction Internet Connection ( over DSL, Cables ) Suggested Connection: Minimum of 1.5Mbit Download, 0.25Mbit Upload (for 1000 accounts) Fixed IP Address Unique IP Port for the AlarmView IP Receiver Firewall Unblock the IP Receiver Port. 1.5.2 PC Computer / Server PC / Server with minimum HD storage of 30Giga, 2Giga RAM Display for Standalone Receivers or for Local Viewing Operating system: Windows-XP, Windows-7, Windows Server (32bit) Internet connection with fixed-ip (see above) Web browsers supported for Dashboard and Viewer: o Internet Explorer ver 8.0 and up o Google Chrome ver 8.0 and up o Mozila Firefox ver 3.6 and up Note: The Port used should not be blocked by any Firewall (windows internal PC-firewall or other firewall and antivirus applications) IP Receiver Page 4
Installing and Server Configuration 2 INSTALLING AND SERVER CONFIGURATION The installation and configuration process is divided to three, the actual software installation, the software configuration and the Windows Process configuration. 2.1 Installing the IP receiver Server application To install the IP receiver Server application: 1. Run the AlarmView IP receiver server setup file. Note: The IP receiver has an internal web service, it is there for important that the Server is not used as a web server or host. 2. The setup wizard opens. Click Next > to continue. Figure 1: AlarmView IP Receiver Server Setup Wizard 3. Read the license agreement and check the I accept the terms of the License Agreement button. Click Next > to continue. Figure 2: License Agreement Window 4. Type the desired installation location or click Browse to open the file location window. Click Next > to continue. Page 5 IP Receiver
Note: Installing and Server Configuration Currently changing the installation location after installation may result in loss of image viewing. Figure 3: Installation Location Window 5. Select or type the shortcut location in the start menu. Check the Do not create shortcuts checkbox to skip this step. Click Install to continue. Figure 4: Create Shortcuts Window 6. The installation process initiates, click Show Details to view detailed information regarding the installation. Figure 5: Installation Process Window IP Receiver Page 6
Installing and Server Configuration 7. Once complete, the installation completion window appears. Click Finish to complete the installation process. Figure 6: Installation Complete Window 2.2 Software Configuration Setup the login information and other software options. To configure the IP receiver Server application: 1. On the server, run the AlarmView IP receiver server dashboard. Figure 7: Server Desktop Shortcut 2. The AlarmView IP receiver Dashboard opens. Communication is established. If no communication is available it will be marked with a once connection is established it will be marked with a checkmark. If the communication is not established automatically, press Start Server to initiate communication. Figure 8: IP Receiver Dashboard Page 7 IP Receiver
Installing and Server Configuration 3. Click Configure to open the configuration screen. Figure 9: IP Receiver Dashboard configuration 4. Define the port number for the receiver communication. Note: The port number needs to correlate with the port number defined in the AlarmView panel. Contact your IT consultant for further details and advice if needed. 5. Define the Database file location by typing it in the location field or click to open the file location window. Note: Currently changing the installation location after installation may result in loss of image viewing. 6. Select the protocol to be used from the Report Protocol select box, the available options are: Disable, Ademco 685, Bold Manitu, or IBS. 7. Define the password for the web interface login. 8. Click Save to save the settings and restart the server. IP Receiver Page 8
Installing and Server Configuration 2.3 Windows Process configuration As a Windows process application it is prudent that you configure the windows process behavior. To configure the windows process behavior: 1. Right-click My Computer either on the desktop or from the start menu. And select Manage. Figure 10: Manage Option Location 2. In the computer management screen under Services and Applications select services. From the list of services opened select AlarmView IP Receiver. Figure 11: Windows Services Window Page 9 IP Receiver
Installing and Server Configuration 3. The AlarmView IP Receiver Properties window opens. Select the Log On tab, define the login behavior to either a specific account or the Local System Account. Figure 12: AlarmView IP Receiver Properties Window Log on Tab 4. Click the Recovery Tab. Define the recovery behavior, see Figure 14 for the recommended recovery settings. Figure 13: Properties Window Recovery Tab Default Settings IP Receiver Page 10
Installing and Server Configuration Figure 14: Properties Window Recovery Tab Recommended Settings 5. Click Apply followed by Ok to apply and save the changes made. Page 11 IP Receiver
Viewing Events 3 VIEWING EVENTS The events from the AlarmView server are accessible via any web browser. To access and view AlarmView Events: 1. Open a web browser; type the server s IP address. The login screen opens. Note: When accessing the server from the same computer it is installed on use the default web address 127.0.0.1. Figure 15: Optional IP receiver Web application login screens 2. A list of all events from the AlarmView panel will open. The events are automatically refreshed as they occur. Figure 16: Standard Event List View IP Receiver Page 12
Viewing Events 3. Select an event from the list to view additional information and video images if available. For quick location of various events the events are color coded: o o o o o o Fire alarms are Orange Red Arming events are Blue Power events are Black Medical events are Maroon Alarm events are Red Restore events are Green Figure 17: Detailed Event View Page 13 IP Receiver
AlarmView GPRS-IP Receiver End-User License Agreement Appendix A ALARMVIEW GPRS-IP RECEIVER END-USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY: This End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and MTeye Security Ltd. for the AlarmView GPRS-IP Receiver SOFTWARE(s) identified above, which includes the User's Guide, any associated SOFTWARE components, any media, any printed materials other than the User's Guide, and any "online" or electronic documentation ("SOFTWARE"). By installing, copying, or otherwise using the SOFTWARE, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA, do not install or use the SOFTWARE. If the SOFTWARE was mailed to you, return the media envelope, UNOPENED, along with the rest of the package to the location where you obtained it within 30 days from purchase. THE SOFTWARE IS LICENSED, NOT SOLD. Grant of License a) You may use the SOFTWARE as part of your Alarm View System package. b) You may make copies of the SOFTWARE as you wish FOR YOUR OWN USE ONLY; You may not transfer copies of the software to any 3rd party nor charge any fee for the copy or use of the SOFTWARE itself. RESTRICTIONS You may not reverse engineer, de-compile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. You may not rent, lease, or lend the SOFTWARE. You may permanently transfer all of your rights under this EULA, provided the recipient agrees to the terms of this EULA. You may not use the SOFTWARE to perform any unauthorized transfer of information (e.g. transfer of files in violation of a copyright) or for any illegal purpose. Support Services MTeye may provide you with support services related to the SOFTWARE. Use of Support Services is governed by the MTeye polices and programs described in the user manual, in online documentation, and/or other MTeye-provided materials, as they may be modified from time to time. Any supplemental SOFTWARE code provided to you as part of the Support Services shall be considered part of the SOFTWARE and subject to the terms and conditions of this EULA. With respect to technical information you provide to MTeye as part of the Support Services, MTeye may use such information for its business purposes, including for product support and development. MTeye will not utilize such technical information in a form that personally identifies you. IP Receiver Page 14
AlarmView GPRS-IP Receiver End-User License Agreement TERMINATION Without prejudice to any other rights, MTeye may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the SOFTWARE. COPYRIGHT The SOFTWARE is protected by United States copyright law and international treaty provisions. You acknowledge that no title to the intellectual property in the SOFTWARE is transferred to you. You further acknowledge that title and full ownership rights to the SOFTWARE will remain the exclusive property of MTeye and you will not acquire any rights to the SOFTWARE except as expressly set forth in this license. You agree that any copies of the SOFTWARE will contain the same proprietary notices which appear on and in the SOFTWARE. No Warranties MTeye expressly disclaims any warranty for the SOFTWARE. THE SOFTWARE AND ANY RELATED DOCUMENTATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE REMAINS WITH YOU. LIMITATION OF LIABILITY IN NO EVENT SHALL MTEYE OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SOFTWARE, INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, OR LOSS OF USE, SYSTEM CRASH, DISK/SYSTEM DAMAGE, REGARDLESS OF THE FORM OR BASE OF ACTION. THESE LIMITATIONS APPLY EVEN IF MTEYE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS TO THE FORM OF ACTION, WHETHER FOR BREACH OF CONTRACT, TORT, PRODUCT LIABILITY OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT WILL THE AGGREGATE LIABILITY OF MTEYE OR ITS SUPPLIERS FOR ANY CLAIM, WHETHER FOR BREACH OF CONTRACT, TORT, PRODUCT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EXCEED THE GREATER OF U.S. $1.00 OR LICENSE FEE PAID BY YOU. YOU AGREE TO THE ALLOCATION OF LIABILITY SET FORTH IN THIS SECTION AND ACKNOWLEDGE THAT WITHOUT YOUR AGREEMENT TO THESE LIMITATIONS, THE FEES CHARGED FOR THE LICENSE WOULD BE SUBSTANTIALLY HIGHER. Page 15 IP Receiver
MTeye Security Ltd. 11 Hamelacha St. Afek Industrial Park Rosh Ha ayin 48091 Israel Tel: +972.3.900.8900 Fax: +972.3.900.8901 support@mteye.co.il, sales@mteye.co.il www.mteye.co.il Distributed and Supported by: Revision 1.00 January, 2011