Polycom VVX 300 Training

Polycom VVX 300 Training

Home View You can always return to the Homescreen by pressing the Home button on your phone. You can use the arrows to scroll and select your desired icon.

VVX 300 Front View VVX handset 6 lines or speed dials MWI Backlit 8-level Grayscale graphical 2.2 LCD Speaker Home Key Context-sensitive Soft keys Transfer Navigation/Select Messages Headset Key Hold Speakerphone Key Mute Key Volume control Microphone

Placing A Call The VVX 300 features predictive dialing 3 Ways to place a call: Pick-up handset Speaker phone key Headset key

Answering A Call 3 Ways to place a call: Pick-up handset Speaker phone key Headset key If you do not answer the call in ten seconds, the phone will display the Calls View.

Call Hold And Resume To hold a call: Press the Hold soft key or Press the Hold Feature Key To resume a call on hold: Press the Resume soft key or the Hold Feature Key

Handling Multiple Calls While on a live call, when a second call comes in you will hear a beep on the receiver and see the 2 nd call on the LCD screen of the phone. You can choose to answer the new call, reject, or forward. Once you answer the new call, your active call with automatically be placed on hold. Incoming Call Current Call on Hold

Handling Multiple Calls (Cont.) To navigate between calls, use up and down arrows Using arrows will highlight individual calls Soft keys will change depending on which call is highlighted Active call always on the top of the screen All other calls on hold set underneath the active call

Transferring Calls Blind vs. Consulted Transfer Blind Transfer: Type of transfer in which the recipient party is not consulted before transferring the call to him/her Caller ID goes with the transfer Consulted Transfer: Type of transfer in which the recipient is consulted/ announced before transferring the call to him/her Caller ID is from party announcing call Recipient party doesn t know who sent call

Consulted Transfer During a call: Press the Transfer soft key Dial Ext. / Phone # and press Send Announce call once caller picks up Press Transfer soft key again In short: Transfer, Dial number, Send Pressing Cancel soft key will return you to caller

Blind Transfer During a call: Press Transfer soft key Press the Blind soft key Dial Ext. / Phone Number Press Send soft key In short: Transfer, Blind, Dial, Number, Send Pressing Cancel soft key will return you to caller

Transfer To Voicemail During a call: Press More soft key Press Xfer 2 VM soft key Dial Extension # Press Enter soft key In short: More, Xfer 2 VM, dial Ext, Enter soft key

Call Park Parks call at extension for extended period of time Can be picked up from any extension if they know where it s parked When on a call: Press more twice Press CallPrk Enter Extension Press Enter soft key Call Park Button

Park Retrieve On an idle phone: Press More and then ParkRtv Enter Extension Press Enter soft key If call is parked at extension you re picking up call from, only # is needed Park Retrieve Button

Conference Calling During call to first party: Press More soft key Press Conf soft key ( 1 st Call is placed on hold) Dial the number of the second party and hit the Send soft key Conference soft key

Conference Calling (Cont.) Once the second party answers the call, press the Confrnc soft key to join all parties In short: Confrnc, Dial number, Confrnc Conference soft key Caller ID will read: Active Conference (confuri@altvoip.com if you have OCS)

Enable Call Forwarding Calls may be forwarded to another extension, phone number, cell, or home phone From idle screen, press Forward soft key Select the Forwarding type you want to enable Always Fwd all incoming calls to mobile/assistant/ext No Answer Fwd all unanswered incoming calls to mobile/assistant/ext Busy Fwd calls that arrive when you are already on a call to mobile/assistant/another ext Enter a number to forward calls to Press the Enable soft key Disable call forwarding: From idle screen, press Forward Select type of forwarding Press the Disable soft key

Enable Call Forwarding (Cont.)

Directories: Missed, Placed, received & Speed Dial Calls Selecting the Directories icon from your home screen will allow you to view your: Contact Directory Recent Calls Favorites To see your missed, placed or received calls, select Recent Calls from the Directories Menu

Directories (Cont.) Press the Type soft key Select the desired list type You can use the directory to quickly view your missed, received, and placed calls list. You can dial a number directly from this list by highlighting the number and selecting dial.

Calendar You can view your calendar by selecting the calendar icon.

Voicemail Press Messages Feature Key The default first use password is 123456 Enter New Password (Must be: 4-8 digits) Re-enter New Password New message notification Record your name

Personal Greetings You can set three different personal greetings on your phone. 1. Tap Messages. 2. Enter your password 3. Press 1 to check your messages. Once you have checked your messages: a. Press 2 to change your busy greeting b. Press 3 to change your no answer greeting c. Press 4 to change and activate your extended away greeting

Personal Greetings Dial own phone number or extension Voicemail message plays Press * Enter your password Messages available

Selecting Ring Type Your Polycom phone supports numerous ring types 1. Press the Home key, highlight and select Settings 2. Select Basic and highlight and select Ring Type 3. Use the Arrow keys to browse available ring, press Play to preview the Ring Type and press Select to save 4. Press the Menu key to return to the idle display