Software Package V5.2.0.5 For Samsung Communication Manager (SCM) Available Now! Samsung Telecommunication America is pleased to announce software package V5.2.0.5 for SCM. SCM V5.2.0.5 software package requires new ibg Gateway software as well as new Series phone software. NEW FEATURES in V5.2.0.5 1. System Activation Key SCM V5.2.x.x supports the new System Activation Key in place of the original 53 character license Key. This was developed for future use so the Samsung License Manager (SLM) server can automatically deliver an Activation Key to the SCM server. Below is the Sample Activation Key that comes with V5.2. It is active until a permanent Activation Key file is received from Samsung Customer Service and then uploaded by a certified technician. 800-876-4782 Page 1 of 14 https://partnerportal.samsung.com
The tables below describe what is new and what changed from the earlier three system licenses. New Licensed Feature Description 1 Samsung FMC for iphone WE VoIP Clients for iphone (ios) 2 Directory Service Number of user that can use Directory Service & Premium CID 4 User Group Expansion User Groups increase from 8 to 128 to support multi-tenant services. Licenses are required to be provided on the order at no charge. Changed Feature 1 Samsung FMC for Android Explanation Name change only WE VoIP Clients for Android phones 2 CSTA Link Replaces the two CSTA server and CSTA user count. Now only count the number of external servers using CSTA When ordering license, dealers must specify the SCM software version. V4.1 and below will receive an email with the 53 character license. Copy & Paste into the SCM License menu. V5.x and above will receive an Activation Key file that gets imported into the SCM Activation Key menu. Existing three licenses verses new Activation Key file. You can upgrade to V5.2 Patch 1 and continue using the existing three licenses, but it is not possible to use new features listed in the Activation Key. To use new features list in the Activation Key the current three licenses must be upgraded to an Activation Key. Note: When accessing the SCM system licenses provided are applicable to specific countries and are not supported at this time in US/Canada deployments. Currently not supported in US/Canada License Explanation 1 Wi-Fi Agent Number of Wi-Fi Agents Not Available for North America 2 Embedded Wall Board Number of wall boards on PCs Not Available for North America 3 Communicator Desk Phone Not Available for i-series Phones in North America 800-876-4782 Page 2 of 14 https://partnerportal.samsung.com
2. User Group Expansion License With the new System Activation Key the number of User Groups can be expanded from 4 to 128. [CONFIGURATION > User Group > Change User Group > Information > change Free License from No to Yes. System can now support 128 User Groups 3. Common Trunk / Common Gateway A common trunk/route is a route several user groups can access. In a multi-tenant environment it can be necessary to share a route for either ISP (SIP Provider) or Gateway (PRI circuits) among multiple User Groups (tenants). All user Groups can dial a common trunk access code such as (9). When the common route uses PRI circuits in the SCM gateway, the gateway is configured as a Common Gateway with a Common Route. A Common Gateway cannot support FXO, FXS or Survivability feature. 4. Common Application This feature provides a common interface for an external application to be shared by multiple User Groups. Examples of common applications are; 3 rd Party UMS, 3 rd Party IVR and Conference Server. 5. Inter User Group Routing This feature uses Inter-User Group routing table of common prefixes to convert an external 10 digit PSTN call to an intercom call when dialing a telephone number that belongs to another User Group in the SCM. This reduces trunk usage. 6. Conference Member Eject Conference Owner or user that setup a conference can delete other users that are in the conference. Put the Conference on Hold then dial the Conference Member Eject Feature Code + extension number of the user you want to delete. A feature code must be assigned. 7. Premium CID Service SCM has an embedded Directory Server that provides Premium CID Service [Caller Identification). Instead of the phones displaying just Name & Number when a call is ringing, Premium CID Service will provide the following information about other users in the company. i3105 i5210s i5220s i5230 i5243 i5343 WE VoIP Android WE VoIP iphone Name Department Position Company Photo E-mail Off. Ph. Num. Fax Number 800-876-4782 Page 3 of 14 https://partnerportal.samsung.com
The -i5343 phone can only display the photo + five of these items. System Configuration determines what 5 items are displayed To use Premium CID, Directory Service License is necessary and each user has to set Premium CID to Enable. You can check the Directory Service License in the [CONFIGURATION > Miscellaneous > Activation Key] menu, which is named Directory Service. If the SCM Administrator Enables more users for Premium CID than the Directory Service License count then Premium CID and Directory Service will not work for anybody. 8. Photo File Management Single Photo File Upload function has been added to SCM Administrator >User Profile menu and to SCM Personal Assistant (PWP) application. User Photo can not to exceed 400 KB (approximately 400 x 300 pixels). This photo will show in Premium CID delivered to WE VoIP and -i5343 users. Batch Photo File Upload is available to support LDAP Data Import function. 9. WE VoIP Options a. WE VoIP for iphone WE VoIP client V2.0.2 is officially supported for the iphone5/5c/5s or later model and the OS should be ios7 or later. See separate WE VoIP for ios documentation for more details b. Push Service for WE VoIP on ios. (iphone) WE VoIP extensions ios can receive push message for incoming call by APNS (Apple Push Notification Service). WE VoIP (ios) can send a register message to SCM when WE VoIP (ios) wakes up. [CONFIGURATION > User Group > Change User Group > Timers >Push Reg-Request Interval (min)] => ios only. [CONFIGURATION > User Group > Change User Group > Options> Check ios Access Network] => ios only. Note: WE VoIP for ios can only operate in the internal Wi- Fi network. It is not supported to operate In Public Wi-Fi or mvoip zone. c. Outside Work Restriction Policy (Samsung APC is required to use this feature) When WE VoIP users move to external network (Public Wi-Fi or mvoip) from internal Wi-Fi network, the Outside Work Restriction Policy can be applied during Outside Work Duration. [CONFIGURATION > User > Single Phone User/Multi-Phone User> Service Tab >Outside Work Duration (hour)] [CONFIGURATION > Service > Feature Service > Class of Service> Outside Work Restriction Policy] 800-876-4782 Page 4 of 14 https://partnerportal.samsung.com
d. Added Register Authorization Validation Interval e. Voice Quality Report Configuration Menu is added. Select whether to report the Mobile Phone s Voice Quality Information to System Refer to Voice Quality Report Option in [Configuration > Wireless Enterprise > Mobile Phone Profile] menu. 10. LDAP support A Lightweight Directory Access Protocol (LDAP) server service provides the ability for external devices linked with Samsung Communication Manager (SCM) to receive user information from SCM. The external devices can query user information registered in SCM such as: Extension Number, Department, Position, etc. The LDAP server connects to the internal database of SCM and provides data to LDAP client. LDAP server provides the following data: Department List Position List User Group Lit User Information LDAP Manager Information added search service of employee information by LDAP protocol for WE VoIP extensions. Parent Department display Option in Directory Service on Phone is Added Search Parent in Directory Service Option in [CONFIGURATION > User Group> Department] Menu. Top Department in Directory Service Option in [CONFIGURATION > User >User Profile] Menu 11. Mobile Phone Black List Mobile phones can be added to the Mobile Phone Black List for security and control. Phones in this list cannot register as WE VoIP clients and receive a warning message when they try. 12. Multiple Registrations to one SIP Account Multiple registrations to one ISP with one IP address are supported. The incoming route is determined by matching a called number to [User Number Range]. To express a range of called number 'digits', '[-]' and 'X' can be used. 13. Improved Password Security SCM Administrator Password When system administrator logs in, user must change the default password. Password should be more than 10 characters in case of three combination of letters, numbers or special characters. And it should be more than 8 characters in case of two combination of letters, numbers or special characters. If user input wrong password as many as [Password Lock Count], user will not able to log-in during [Password Lock Time]. And in that case, the PASSWORD_ERROR history will be retained in [Access Permission > History > Login History]. 800-876-4782 Page 5 of 14 https://partnerportal.samsung.com
Deleted Default Password of Subscribers The default value of [Forced Password Change] option was changed to Yes. In the Configuration Wizard the Profile Password, Application Password, Authentication Password and PIN Number of subscribers are not inputted automatically. You must input subscriber password in Single Phone User, Multi-Phone User and Multi-Extension Phone menu. This improves system security. Mailbox Password. Forces a subscriber to change default mailbox password. When many subscribers do not change the default password or use simple combinations the SCM system is vulnerable to illegal use, so the SCM doesn t allow users to use their mailbox before changing the password. The Profile Password and Authentication Password in User menus will be encrypted using AES, Base64 Encoding. In PWP, the login error message was changed for security reasons. The ID is invalid / Password is wrong message was changed to Please retry 14. International Call information and control By using an international call prefix, operator can receive international call attempt counts. In addition the operator can block call forward or transfer feature to help prevent toll fraud. Refer to [Configuration > User Group > Change User Group > International call prefix] menu. Refer to International Call Check Count and International Call Check Duration (minute) in [Configuration >Miscellaneous> System options] menu. International Call Forward / Call Transfer block service is added. 15. External Database Backup In addition to the automatic database backup to the SCM server, the database can also be sent to an external FTP server to save a remote copy of the database. Refer to [MANAGEMENT > Database > Database Backup]. 16. Leaving Office Service This provides an after work day class of service for subscribers, commonly referred to as night class of service. [CONFIGURATION > Service > Feature Service > Class of Service] 17. Ring Plan Override Button The Ring Plan Override - Set and Ring Plan Override - Cancel buttons were added to CONFIGURATION > Phone Key Programming. These buttons have the same function as the feature codes but the LEDs will light to indicate the Ring Plan Override function is activated. Press the Ring Plan Override- Cancel button to return the system to the scheduled ring plan 800-876-4782 Page 6 of 14 https://partnerportal.samsung.com
ENHANCEMENTS in V5.2.0.5 1. The SCM Administrator GUI changed to make menu list smaller. For example, the Single Phone User menu was a single menu with a long list of settings scrolled across two pages. With each new software release the menu continued to grow longer. With this new GUI design the menu is categorized into several tabs listed across the top of Single Phone Menu. Tabs for Single Phone User menu are; Basic Configuration, Protocol, Number Translation, Service, Interworking and Phone. This new GUI tab design concept is used throughout all of the SCM Administrator Menus. 2. Callback service upgraded. When making a call to an unregistered phone, a Callback can be set using the soft key in the Function menu. 3. Event type for Route Register Expire is changed from STATUS to ALARM. The alarm for Route Register Expire can be disabled by the option Register Expire Alarm in the [CONFIGURATION > Trunk Routing > Route: SIP Registration] menu. 4. Inbound MCN and Outbound MCN menu was added to Customer Data Import/Export function of SCM Administrator 5. Search Programming Key menu was added in SCM Administrator. When user clicks [Search] button after choosing User Group and Value (Extension Number), it displays programming button lists of phone, AOM or Attendant Console that those values that are set with this Extension Number. 6. In Customer Data Import/Export menu, the speed of paste was improved 7. CDR Enhancements Hot Billing - SCM will send the CDR data saved in the SCM to CDR server after CDR server reconnect to SCM. (In old version, SCM periodically sent CDR data of a certain size to CDR server. CDR Format Options changed. MANAGEMENT > CDR Storage Options > CDR Option] CDR Format. a. OLD (Field Count 27) b. Ver2 (Field Count 38) c. Ver3 (Field Count 50) When a call connects successfully, the SCM will save the Operator Group and Hunt Group Member Number to CDR. Added Display Option for Authorization Code in CDR. In [MANAGEMENT > CDR Storage Options > User Group CDR Option] menu. 'Display DTMF Detection Code' set whether to save Account Code, Authorization Code, Both or Not Display to CDR. Supplementary information was added to CDR. a. Transferor b. Service Type (Pickup, Forward, Multi-ring, Hunt, Operator, ACD, SmartRouting, Handover) 800-876-4782 Page 7 of 14 https://partnerportal.samsung.com
8. Personal Assistant will check class of service when user creates a meet-me conference. If the user class of service does not allow meet-me conference, the [Create] button will be deactivated. 9. In SCM Administrator, a meet me conference telephone number (Dial Number) can be set per User Group. [CONFERENCE > System Configuration > Meet Me Dial Number].When user creates meet-me conference, the dial number will be auto filled in the email invite. 10. Added CID option for Semi-Blind Transfer to VM/AA In [CONFIGURATION > User Group > Change User Group > Options]. 'Transfer CID for VM/AA' - set whether to display Transferor or Transferee CID to VM/AA. 11. Added Options for IP Phone in [CONFIGURATION > Phone Setting > Service Options] menu. Premium CID Type added Internal (by CallInfo) option Added Hotspot Channel (Country) for Wi-Fi Module in a phone. Added Phone Wallpaper and Phone Ring Upload file to SCM through the [CONFIGURATION > Phone Setting >File Upload] menu. In [ CONFIGURATION > Phone Setting > SIP Options ] menu, added TOS (for Wi-Fi) 12. Added Calling Name and Called Name Columns in Call Management Menu. [PERFORMANCE > Process Debug logging > Call Management Menu 13. [SCM Administrator] Two menus are added in Customer Data Import/Export. Number Translation was added. Click to Dial Callee Number Translation was added. 14. [SCM Administrator] The change and create dialog of Multi-Extension Phone/Multi-Phone User menu was unified. [CONFIGURATION > User > Multi-Extension Phone] [CONFIGURATION > User > Multi- Phone User] The items are divided into tab form by subclass. 15. Though you use public IP with private IP, you need only input the public IP for running admin 16. Emergency Group Call s Location Based Routing rule changed. When user makes an emergency 911 call with the emergency group feature configured SCM uses originator s location to provide Location Based Routing (LBR). Before this version, SCM used the conference server s location to provide LBR. This provides local 911 calling. 17. Added the Un-Mute button to the Function menu when an Emergency Group Call is answered. User can press this button to join the 911 call. After using the Un-Mute soft key once then the fixed Mute key can be used as normal operation. 800-876-4782 Page 8 of 14 https://partnerportal.samsung.com
18. Removed None option for SIP Registration Authentication. [User Group > Change User Group > Information]. When upgrading the SCM from V4.X using None option, it will be changed to Internal. 19. File Management function is added. Single file and compressed file for multiple files can be uploaded by SCM Administrator, Personal Web Page and WE VoIP phone. Additional commands are provided in the [MANAGEMENT > Photo File Management] menu. 20. Deleted a 3rd-Party SIP Trunk Channel License Function. This was never used in SCM. 21. Added the menu of [User Service State]. [Configuration > User > User Service State]. This is an easy and convenient way for the administrator to check the service state of all users. Service states are; User Group, Service Group, Department, Extension Number, IP Address, Registration State, Hunt Group, Pickup Group, Call Forward, Group Call Forward. 22. Added the [Close All Alarm Pop-up] option to Dialog in the Menu Bar at the top of SCM Administrator. When one or more alarm pop-ups occur, the [Close All Alarm Pop-up] option in Dialog will be displayed. Click it and all alarm pop-ups will be shut down. When there is no alarm pop-ups, [Close All Alarm Pop-up] menu will not appear in Dialog menu. In [PERFORMANCE >Fault > Setting > Setting Alarm], in the Enable Flag column, the Enable Auto Close option was added. When this option is enabled for a specific alarm, and that alarm is cleared, the pop-up will be shut down automatically. 23. Added two new columns [Hunt Group Name] and [Pickup Group Name] in user page. [CONFIGURATION > User > Single Phone User] & [CONFIGURATION > User > Multi-Phone User] 24. [SCM Administrator] The change and create dialog of Multi-Extension Phone/Multi-Phone User menu was unified. [CONFIGURATION > User > Multi-Extension Phone] [CONFIGURATION > User > Multi- Phone User] The items are divided into tab form by subclass. 25. HotSpot Channel options was added to Single Phone user menu in the Phone tab. System sets the HotSpot channels for the selected country. This is used for the -5343 phone when it is configured to provide HotSpot feature. 26. SCM Administrator can input MAC addresses in Single Phone User, Multi-Extension Phone, AOM and Gateway menu without the :. Can also use : or -. 800-876-4782 Page 9 of 14 https://partnerportal.samsung.com
BUG FIXES in V5.2.0.5 1. When several FXS user was registered with one REGISTER message with list, assigned gateway was not checked. This problem is fixed. 2. Phone Key Programming entry disappeared if the phone with IP address verification was unregistered. The problem is fixed. 3. The problem that hunt group call can be delivered to a random user which does not belong to that hunt group is fixed. 4. Fixed the problem that while using a Transfer to Voicemail key with BLF, call does not transfer to mailbox. 5. Fixed a bug when change dialog is opened automatically after creating in Open Block or Prompt menus of VMAA, the change dialog popped up behind main window. (It occurs with java7). 6. Fixed the problem that registration from a 3rd party SIP phone which does not use < and > in SIP URI is rejected and its IP address is registered in Unauthorized SIP ACL list. 7. If System Speed Dial is configured to Next Destination of ACD, CSB.exe is killed when working. This issue is fixed in this package. 8. Input range of Send CLI Name was changed in user menu. User can input 20 characters/digits for Send CLI Name in Single Phone User and Multi-Phone User. Previous versions would only accept 20 digits. PATCH 1 ITEMS 1. Auto record with Phone Recording was changed to use Auto Record in Mailbox when feature is activated. 2. WE VoIP could not update the call log with DID number when receiving a call as a multi-ring member, because SCM did not send the Internal DID header in INVITE message. Fixed. 3. Abnormal Block State (standby system s CDRB) is fixed when system switch-over happens. 4. Zone policy of register TAG in WE VoIP profile is missing. Fixed. 5. TLS compatibility problem with android Lollipop version is fixed. 6. NoticeBoard Service Problem in V5.2 is fixed. 7. The call forward destination number is not deleted when the service is deactivated. 8. Abnormal Block State (MCCD) occurred while handling Activation Key update messages. MCCD has been modified to fix this bug. MCSMB also modified to not send identical Activation Keys repeatedly. 9. Added result value of 200 OK that is response of REGISTER for WE VoIP Client using PUSH Service. 10. Depending on the version up of ios, Push message is not delivered on real-time. The format of the Push message was changed to resolve this issue. 11. System experienced Abnormal Block State (LDIB) when LDAP import function is executed once or consecutively. These issues are fixed in this patch. 12. Transfer Recall Timing problem is fixed 13. Group Call Forward Timer Error by Ring Plan Schedule is fixed. 800-876-4782 Page 10 of 14 https://partnerportal.samsung.com
14. When an incoming call to the Operator Group has Next Destination set to an extension number, it would not ring Next Destination. Fixed. 15. 'CLI for Forwarded call' option in Route menu was not working. This problem is fixed. 16. The VM/AA section of User Profile cannot be changed if subscriber has mailbox only. Fixed. 17. Priority Routing would not operate after Outbound MCN was deleted. Fixed. 18. Location Based Routing would not operate after Load Balance Routing was deleted. Fixed. 19. Voice prompts were deleted when you wrote in the description field then saved. Fixed. 20. Forward All Service Start/End Time does not work. It started immediately and never ended. Fixed. NEW ENHANCEMENTS IN PHONE SOFTWARE The following phone enhancements are available with the latest series software versions when connected to an SCM running V5.2.0.5 1 2 3 4 5 6 7 8 9 10 ENHANCEMENTS VLAN ID range changed from 1 ~4094 to 2~4094 Internal Premium CID added (call info type) Forward All destination number now shows in idle display No answering time for sending and receiving calls is extended from 3 minutes to 1 hour. Fixed problem with speaker volume decreasing when pushing a digital button during a call. Phone will follow Single Phone User settings for Use Wi-Fi, Use Bluetooth, Use USB, Use NFC REDIAL button added to idle screen on 5 th soft key. Back to idle screen after call is finished regardless of previous screen Changed Do you want to use an extension login? to read Do you want to use extension login? Fixed issue that headset LED is turned off when profile is updated by the system. 3105 5210 5210S 5220S 5230 5243 5343 11 Wi-Fi Disable function is added 5264 800-876-4782 Page 11 of 14 https://partnerportal.samsung.com
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ENHANCEMENTS Bluetooth Block/Unblock is added. (BT Headset, BT Smartphone) USB Block/Unblock function is added. (USB Camera, USB Port) NFC Block/Unblock function is added Enable to display phone number or name in idle display title bar Apply Hot Spot country code in SCM Administrator Separate DSCP option field for Wired or Wireless Enable to load background image and ring melody by system profile Fixed issue that occasionally LEDs stopped working on AOM. See Product Bulletin # -SCM 007, Jan. 12, 2015 Option to display Name, Number, Name/Number or Number/Name in the title bar of -i5343 phone. Menu > Settings > Line Display Name Set LCD power On/Off by day of week. In LCD Off > Menu > Settings > Screen > LCD Power > LCD Off > User Configuration, then scroll down past End time to Day of Week. Press fixed Program button to scroll through 30 Programmable keys, Page 1/2/3 Number of Multi-lines that can be assigned increased from 10 to 20 and they can be programmed on the 5264 AOM. Easy Install menu was removed from User Menu so users can not change install settings. Technician must use Administrator password to access Easy Install. WEB access default language is now English, not Korean Unmute issue was fixed. Automatically unmutes itself 3105 5210 5210S 5220S 5230 5243 5343 5264 800-876-4782 Page 12 of 14 https://partnerportal.samsung.com
ENHANCEMENTS when user answers the call using a Bluetooth Smart Phone 3105 5210 5210S 5220S 5230 5243 5343 5264 SOFTWARE COMPATIBILITY SCM v5.2.0.5 (2014.12.29) Patch 1 (2015.03.06) SCM APPLICATIONS WE VoIP WE VoIP ibg 1003 - GW ibg 2016 - GW Communicator Android ios V3.4.0.3 Available Available 1.7.311 2.13.3.11 on on Apple 05.12.2014 Google itunes PlayStore App Store NOTE: Gateway software versions are new. SCM v5.2.0.5 (2014.12.29) Phone Software -i3105 -i5210 -i5210s -i5220s -i5230 -i5243 -i5343 -i5264 V02.61 V02.61 V02.61 V02.61 V02.61 V02.61 V03.53 V01.35 2014.10.17 2014.10.17 2014.10.16 2014.10.16 2014.10.16 2014.10.14 2015.03.05 2014.08.29 NOTE: Phone software versions are new. The -I 5210S & 5220S replace the -i5210 & 5220 SOFTWARE AVAILABILITY SCM V5.2.0.5 dated 2014.12.29, Patch 1 dated 2015.03.06, new phone software, and new gateway software are available from Samsung Technical Support. Each site must have Samsung Assurance to receive the new software. TRAINING & SUPPORT Technicians already certified on V4.0 or V4.1 must take the on line V5.2.0.5 Upgrade Certification Course and achieve an 80% or higher passing grade to receive technical support and software listed above. The course will be available for download from PRM on May 22, 2015. 800-876-4782 Page 13 of 14 https://partnerportal.samsung.com
Feature / Description Order Code $ USD $ CAN Samsung FMC for iphone WE VoIP (per user) IPX-LIOS/STD 110.00 114.00 Directory/Premium CID Service (per user) IPX-LSDE/STD 10.00 10.00 CSTA Link (Number of external applications servers running CSTA protocol) IPX-LCTL/STD 600.00 624.00 Expanded User Group License - Yes or No IPX-LMTT/FRE Free Free (must indicate on Order Form if you want this included) PRICING DOCUMENTATION The following documentation is available to support SCM V5.2.0.5 Software. Documentation is available for download on GSBN (refer to table below for document location) and Samsung s New Partner Portal - PRM (documents show on home page under New Arrival Content or by clicking on Content > Sales Material). To gain access to PRM, click here to apply. UPDATED DOCUMENTS SCM 5.2 System Description US revision 5.0 SCM 3105 QRG revision 1.2 SCM 5210 QRG revision 1.2 SCM 5210S QRG revision 1.2 SCM 5220S QRG revision 1.2 SCM 5230 QRG revision 1.2 SCM 5243 QRG revision 1.2 SCM 5264 AOM QRG revision 1.2 SCM 5343 QRG v1.0 revision 1.2 SCM Communicator User Guide US revision 5.0 SCM Outlook Client User Guide US revision 3.0 WE VoIP for Android User Guide for SCM V5.2 WE VoIP for ios User Guide for SCM V5.2 SCM 5.2 Personal Assistant User Guide US revision 3.0 SCM 5.2 Installation Manual US revision 6.0 SCM 5.2 Operation Manual US revision 5.0 WE VoIP Configuration Guide for SCM v5.2 US revision 5.0 SCM 5.2 CDR Interoperability Guide US revision 3.2 SCM LDAP Server Interoperability Guide revision 2.2 SCM SIP Interoperability Guide revision 2.1 How to Upgrade APNS Certificate on SCM 5.0 LOCATION PRM: Content > Sales Material > Sales and Marketing > General Description Wireless Enterprise Operations Support System > Knowledgebase PRM: Content > Sales Material > Sales and Marketing > User Guides PRM: Content > Technical Support > Technical Manuals Wireless Enterprise Operations Support System > Knowledgebase If there are any questions regarding this notice, please contact your Regional Sales Manager or Samsung Technical Support via email at support@we-operations.com 800-876-4782 Page 14 of 14 https://partnerportal.samsung.com