Partner Sales Playbook Atmosphere Voice and Messaging for Webex Teams

Partner Sales Playbook Atmosphere Voice and Messaging for Webex Teams

Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Selling Atmosphere Cloud Communications Target customers Why Atmosphere Cloud Communications? Our approach Why customers choose us Competitors & key differentiators

Table of Contents Atmosphere Services Implementation process Support contacts Conclusion IntelePeer: a winning platform backed by winning support Partner resources

IntelePeer at a Glance We believe that business communications are meant for more than just simple interactions. It s time to move beyond basic communications! Our History IntelePeer has been a stable and innovative leader in business communications since 2003 Average CSAT Score 4.75 out of 5 Rock-Solid Network Enterprise Focused 99.999% availability guarantee Award-winning customer service The Atmosphere Communications Platform delivers Ready-to-use, cloud-based, multi-channel business communications Full API and extensibility Advanced analytics Touchless provisioning and automation And enables our customers to Deliver world-class communications experiences Create more effective customer interactions Improve business processes

Atmosphere Communications Platform as a Service Multichannel communications integrated seamlessly into your customer experience and business workflows for a complete business communications experience Voice Messaging Automation APIs Applications Analytics

Our Customers Covering every vertical with 1 million+ subscribers and 3,600+ customers Healthcare & Pharma Financial Services Retail & Direct Response Manufacturing Consumer Goods Technology Education Professional Services Non-Profit 6

What makes IntelePeer the right choice? Expert Support Talk to a real person every time you call in for help. We re here 24/7 to quickly solve any issue, big or small! Buildable Solutions Use our communication building blocks to create better business processes and customer experiences. Rock-Solid Network Enjoy high-quality calling and peace of mind with our resilient network and disaster avoidance capabilities. Dedicated Account Managers Have one point of contact to guide you through the deployment process and everything that comes after. 7

Atmosphere Cloud Communications Features, capabilities, and pricing

IntelePeer & Cisco Partnership 2003 IntelePeer creates all-ip platform delivering SIP trunking 2011 IntelePeer SIP trunks certified on Cisco products starting with Cisco Unified Communications Manager 8.5 2012 SIP certified with CUCM 8.5 2014 SIP certified with CUCM 9.1 2015 IntelePeer and Cisco engage on Webex Calling PSTN enablement 2016 Webex Calling launches with IntelePeer as first integrated media provider 2016 SIP Certified with CUCM 11.0 2016 Achieved Cisco Solutions Partner status 2017 SIP certified with Business Edition 6000 (BEK6) and Business Edition 7000 (BEK7) 2017 IntelePeer Services Layer enables ThinkTel to launch Webex Teams service in Canada 2018 IntelePeer Launches SMS for Webex Teams

Atmosphere Cloud Communications Overview Transform your business with Voice, Messaging and Unified Communications & Collaboration from Cisco Webex Teams CLOUD CALLING AND PBX All the calling features you need in a business phone system that you can take wherever you go MESSAGING Send and receive SMS messages to users or Webex Teams Spaces to further increase collaboration and productivity UNIFIED COMMUNICATIONS Solve business communication challenges with messaging, meeting, and calling capabilities in one solution

Cloud Calling & PBX Features with Cisco Webex Teams CLOUD-BASED PHONE & PBX All the features and benefits of a traditional PBX without the complexity of on-premises hardware plus receive product updates without additional investment CALLING ANYWHERE Make and receive HD-quality calls from your Cisco IP phone, web browser, Webex Desktop App, or the Webex App on your mobile device COMPLETE CALLING PLAN Everything you need for business calling in an unlimited monthly plan for just $8.95 per user. SECURE AND RELIABLE Direct connections to Cisco ensure network security while georedundancy and automatic failover provide peace of mind FLEXIBLE AND SCALABLE Easily expand to the complete Webex Teams suite or Atmosphere Contact Center and Hybrid as your business needs change and grow

Unified Communications Features with Cisco Webex Teams COMPLETE COMMUNICATIONS Message, Meet, and Call capabilities with Cisco Webex Teams integrated into one platform for a complete communications experience INTUITIVE EXPERIENCE A friendly user interface that looks the same on any device and lets you find what you need quickly TOTAL COLLABORATION Create chat rooms for team discussions and switch to video calls or screen sharing with a single tap INCREASE PRODUCTIVITY Persistent messaging keeps the conversation going and helps teams become more agile in project completion and decision-making VIRTUAL WORK SPACES Make it simple for team members to access and collaborate on files by storing them in the Webex Teams Room virtual workspaces

Atmosphere Messaging for Cisco Webex Teams Webex Teams users can send and receive SMS messages through the Webex Teams client Quick and easy set up no development required! Instructions available: : https://www.intelepeer.com/products/documentation/sms/messaging-for-webex/ Also available for Meraki MC customers Atmosphere Messaging

Atmosphere Voice & Messaging for Webex Teams Pricing Voice Services Bundles $8.95 per user Unlimited calling to U.S. 50 states & Canada Carrier/port fee included E911 included + Messaging $2.00 per user Unlimited texting in US and Canada Free to set up Taxes & fees included Volume & Term Discounts Quantity 1-Year 2-Year 3-Year 5-Year 1-249 $8.95 $8.55 $7.90 $7.00 250-999 $8.10 $7.70 $7.15 $6.30 1000-2500 $7.65 $7.30 $1.46 $1.39 Quantity 1-Year 2-Year 3-Year 5-Year 1-249 $2.00 $1.90 $1.81 $1.71 250-999 $1.80 $1.71 $1.62 $1.54 1000-2500 $1.62 $1.54 $1.46 $1.39

Additional Pricing Vanity/Specialty Numbers $75 per request (specific telephone numbers or sequence of numbers International Termination Separate charges apply - view full price list Satellite Termination Separate charges apply - view full price list Volume & Term Discounts Per-unit pricing on Atmosphere Voice Services bundles and reserved numbers varies based on volume, term length, and invoice type - view options

Hybrid Connectivity via Cisco Expressway

Voice Services Trial IntelePeer offers customers an opportunity to try Voice Services for Cisco Webex Teams at no charge for a period of 30, 60, or 90 days after the date of service activation Initiated in the Cloud Collaboration Management portal Separate from IntelePeer s MSA/contract Up to 10 Voice Service Bundles Restrictions: Number porting / RespOrg Ordering numbers not in inventory International long distance No 911 testing (live service) Toll Free Service Full terms and conditions for free trials are outlined in the IntelePeer Trial Terms and Conditions

Atmosphere Fax Cisco Webex Teams customers can replace legacy fax servers with a secure and reliable cloud-based service that integrates with most email clients and lets you send and receive faxes from any device. Stop dealing with slow, unreliable, and clunky fax machines. Upgrade to cloud-based faxing for improved productivity and reduced costs. Faxing Anywhere Easy Activation Cost Savings Reliability Secure Transmissions Disaster Recovery/Business Continuity

Atmosphere Fax Pricing plans to fit your business needs Features Essentials $15.00/month Premium $30.00/month Enterprise $75.00/month Users Fax Numbers 5 10 20 1 2 3 Inbound Pages Outbound Pages 50 150 50 150 1,000 shared Additional Pages Additional Users Additional Numbers $0.10/page $0.10/page $0.10/page $1.25/user $1.00/user $0.75/user $5.00 $5.00 $5.00 Availability/requirements Not available for customers currently in trial unless they have a signed IntelePeer MSA Any customer that has signed a contract before 9/9/16 will require an amendment Development between IntelePeer and Cisco has not been completed, thus, this product is not orderable via the Cloud Collaboration Management Portal Customer/Partner must engage an IntelePeer sales representative to obtain more information and/or order service Any numbers that are being ported and require Atmosphere Fax service should be specifically pointed out to our number team prior to any porting to avoid availability issues and ensure the best customer experience.

Selling Atmosphere Cloud Communications How to identify qualified prospects

Target Customers Sweet-spot customer is small to mid size business customer (<250 employees) IntelePeer with Cisco Webex Teams can also meet the needs of larger enterprise customers that are looking for a full cloud solution Trigger opportunities include: Current solution no longer suits the business Service contract has expired Not satisfied with existing cloud service provider Current solution doesn t meet business requirements Dispersed works and/or mobile workforce Need employees to communicate more effectively Needs to prepare for future growth Looking for ways to control communication costs

Why Atmosphere Cloud Communications? Benefits and differentiators

Our Approach We focus on the lifetime value of our customers. As a result, we work with them to build tailored solutions without breaking the bank. Customer success is our biggest priority. We provide an unmatched level of support from concept to launch and beyond. Backed by our carrier-grade network, we deliver reliable voice to highly-integrated business solutions.

Why Atmosphere Cloud Communications? PLATFORM BENEFITS Complete Communications All-inclusive US & Canadian calling across devices and end-points INTELEPEER BENEFITS Fully Integrated Experience Manage all services in one place with direct IntelePeer-Cisco integration Complete Collaboration Omni-platform messaging and meetings powered by Cisco s cloud backbone Complete Offering Combine cloud, contact center, and premises to address every business need Secure Communications Fully-encrypted messaging combined with secured voice communications Expert Support Deploy with confidence thanks to our expertise in cloud communications Scale on Demand Quickly adjust the number of agent seats to meet changing demand

Atmosphere Cloud Communications Key Differentiators Strong user experience - simple and easy to use interface Flexible deployment options cloud or hybrid Offer structure shows a clear path for organizations that wish to grow, or for those who wish to start off small (with a limited group using Webex Teams) and increase usage over time Extensible platform and API s to create a new user and custom experience Out-of-the-box integration with popular applications such as Salesforce

Atmosphere Cloud Communications Competitors Slack 8x8, Inc. Glip (Ring Central) Circuit (Unify) Zoom BlueJeans Skype for Business Webex Teams Competitive Messaging Simple Built from the ground up with simple setup, administration and use Secure Enterprise Grade end-to-end security Complete Delivers 15 years of Cisco leading communications hardware and software in a single service For more information about the competition and how Webex Teams differentiates, please see the Cisco Webex Service Partner Playbook at http://cs.co/webexpartnerplaybook

Pricing Comparison - Basic Example Webex Teams C0 License 8x8 Virtual Office RingCentral Standard Monthly Price (per user) $20.95 $21.00 $24.99 Main Features Webex Teams messaging, screen sharing, small meetings (audio/video conferencing) + IntelePeer Atmosphere user bundle Unlimited calling, messaging, audio conferencing (video conferencing not included) Unlimited calling, messaging, conference calling, small meetings (video conferencing)

Implementation Process

Atmosphere Voice Services for Cisco Webex Teams Implementation Rapid service and number activation to get customers up and running quickly 1 Ordering Cisco partner initiates order/free trial in the Cloud Collaboration Management portal Trial completion, account conversion in the Cloud Collaboration Management portal Customer places order through the Cloud Collaboration Management portal. 2 Contracting IntelePeer Master Service Agreement (MSA) sent out via DocuSign for customer signature 3 Service Delivery IntelePeer manages number transfers IntelePeer bills customer for voice service bundles Full onboarding instructions can be found in IntelePeer Ordering Services for Webex Call

Setting up Atmosphere Messaging for Webex Teams 1 In your Webex Teams client, click add Contact a Person 3 Enter the associateme command for your phone number 4 Configuration Complete! You re ready to start texting! 2 Contact sms-integration-cisco@intelepeer.com (IntelePeer)

Support & Escalation Atmosphere Voice Services and messaging sales Contact your IntelePeer Regional Director or partnerprograms@intelepeer.com; (877) 336-9171 Webex Teams license/subscription/phone orders Submit through Cisco CCW and Cloud Collaboration Management Trial conversion Activated in Cloud Collaboration Management; contact IntelePeer Account Management if there are any issues: accountmanagement@intelepeer.com; (888) 680-8754 Service delivery Contact IntelePeer: ciscosupport@intelepeer.com; (888) 680-8754 Billing Contact IntelePeer Account Management for inquiries: accountmanagement@intelepeer.com; (888) 680-8754 PSTN/technical support Submit through Cloud Collaboration Management

IN CONCLUSION The days of one-size-fits-all communications are over

Why Atmosphere with IntelePeer? A WINNING PLATFORM Complete Communications Combine cloud, contact center, and premises to address every business need Deploy Quicker Access functionality online without the need for software deployments Spend Less No costly equipment to purchase or deploy Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over Scale on Demand Quickly add capacity to meet changing demand and business needs WITH WINNING SUPPORT Customized Solutions Get a solution and architecture that meets the unique needs of your business Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments Dedicated Account Manager One point of contact through deployment and everything that comes after Focused on Partner Success Fully-committed to delivering the tools and services that partners need

Partner Tools Additional resources: Log onto Cisco partner portal - all of Cisco s resources in one place IntelePeer Cisco partner resources - datasheets, SPIFs, configuration guides, and more Register for IntelePeer s partner portal sales collateral and product information

Partner Programs partnerprograms@intelepeer.com www.intelepeer.com 155 Bovet Rd, Suite 405 San Mateo, CA 94402 (650) 525-9200