Abacus Evolve I Planner Framework Edition Framework Edition V2.0 installation

Abacus Evolve I Planner Framework Edition Framework Edition V2.0 installation Please read before you proceed with the installation of Abacus Evolve I Planner Framework Edition. These instructions are written specifically for the V2.0 of the I Planner Framework Edition, if you are still using the V1.0 CD s please contact the Software Support Team on the below details to request your free of charge upgrade discs. The installation instructions provided below are intended as general guidance and do not aim to provide detailed technical information. Some systems may not operate in exactly the same way, but the basic process remains the same. If in doubt, please consult your network administrator and/or technical support documentation. The instructions are provided in two parts, one for Network Installations and one for Standalone installations. Please choose one of the installation types relevant for your use. Page 3: Standalone Installation Guide Page 9: Network Installation Guide All drive letters below are used as examples; drive letters on your system may vary. Ensure that all folders used for installing the software have sharing and permissions enabled. Please allow up to 15 minutes for each I Planner Framework Edition installation on the server and up to 5 minutes on each workstation machine (depending on the machine s specifications). I Planner Framework Edition is supplied with the Interactive Teaching Resources Framework Edition. For these products to interact correctly, it is necessary to install the I Planner Framework Edition before installing the Interactive Teaching Resources Framework Edition. For users who are installing the software on a RM CC3 Network, please be advised that MSI s are obtainable by contacting the Software Support Team on the below details. If the user is experiencing difficulties in installing the I Planner Framework Edition please contact the Software Support Team on the below contact details. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) Page 1 of 35

Software Minimum Requirements: Workstation Requirements: Windows 2000, XP Home/Professional Pentium III PC (500 MHz or above) 128 MB RAM (256 MB recommended) 150 MB free hard disc space (for each disc) Total of 1GB for all years 1 6 8x CD ROM Drive 800x600 screen resolution/24 bit colour Display DPI Settings Normal size (96dpi) Graphics card with 16MB RAM Adobe Acrobat Reader 6 or above Microsoft Word 2000 or above Internet Explorer 5.0 or above Server Requirements: Windows 2000, 2003 256 MB RAM 150 MB hard disc space (for each disc) 8x CD ROM Drive Note: The I Planner Framework Edition is currently not compatible to run on Windows Vista, please visit our web site for further updates. http://www.heinemann.co.uk/series/primary/abacusevolveframeworkedition/faqs/faq.aspx Note: The I Planner Framework Edition has compatibility issues when using Microsoft Office 2007 (Word 2007). In order to successfully export plans please download a patch which can be found on our web site. http://www.heinemann.co.uk/series/primary/abacusevolveframeworkedition/faqs/iplannerf WTechnicalFAQs.aspx#Exportedplansnotcreated Note: The I Planner has a backup tool, which allows you to save your work without the need of exporting them into Word documents. Once the plans are backup they can be installed and transferred to another machine using the I Planner. Please note when restoring plans it will overwrite the currently saved data with your backup. The backup tool can be downloaded from our web site, by clicking the link below. http://www.heinemann.co.uk/series/primary/abacusevolveframeworkedition/faqs/iplannerf WHowtoGuides.aspx#BackupPlans Note: This software is not: Mac, Linux/Unix or Novell compatible. Page 2 of 35

Standalone Installation Guide Important: The following settings need to be checked on the workstations before proceeding with the install. This guide is aimed to assist users with installing the I Planner Framework Edition on a standalone workstation/laptop. The I Planner Framework Edition cannot be installed to a machine which is already using another instance of MSDE. The software can only use its own MSDE instance and cannot be installed to a fully licensed SQL server. Is the File and Printer sharing service for Microsoft networks installed? Do you have at Internet Explorer 5 or above installed? The I Planner Framework Edition uses MSDE 2000 and this requires Microsoft Internet Explorer 5.0 or later to be installed. A minimum installation is sufficient, and Internet Explorer does not have to be the default browser. Any Firewall or Antivirus Software needs to be disabled. Standalone Installation 1. Insert the CD into the CD ROM drive. Note: Your own CD ROM drive may have a different letter assigned to it. 2. The installation sequence should start automatically. If so, please continue to Step 3. Note: If the sequence does not start automatically, browse the CD ROM and double click on the file Setup. Once the installer is launched, please continue to Step 3. 3. The first screen to appear is advising you to read this manual before continuing with the installation. Click OK to start the installation. Page 3 of 35

4. Click on the Next button to continue. 5. You will need to select Accept the terms of the licence agreement to proceed with the rest of the installation. Once this is selected, please click the Next button to continue. Note: There is a print button at this stage of the installation, so you can print off a copy of the agreement for future reference (if required). Page 4 of 35

6. Next you are required to enter your serial number, to activate the software (for details of your serial number, please see your multi user licence). Once you have entered your code, click on the Next button to continue. Note: Your code will be in the following format: IPY1234567890123. If you are unable to locate your code for any reason, then please contact the Software Support team (using the details from Page 1) who will be able to re issue the code. 7. You then need to choose the installation type. Please ensure Standalone is selected. Note: All the software will be installed on this machine for use here only. Up to 250MB of disk space may be needed. Choose this option for a Teacher s laptop. Page 5 of 35

8. You will be asked to select a folder in which to install the software. We recommend you use the default location, but you can change to an alternative installation folder if required, which must be a physical drive (not mapped/network drive). Click the Next button to continue. 9. This screen is so that you can go back and edit any choices made during the installation. Click the Next button to proceed with the final part of the installation. Page 6 of 35

10. The installation will then proceed, with a progress bar (as below). Note: This will take a few minutes to complete, depending on the speed of your machine. 11. During the installation the software will attempt to install the I Planner Framework Edition Database and will update the Microsoft.Net Framework V1.1. Note: If any Antivirus or Firewall is still enabled this is when the installation will be blocked and consequently will not continue. Page 7 of 35

12. After the databases and the Client install have been successfully installed the installation is now complete. Please click the Finish button to fully complete the installation process. 13.The standalone installation of the I Planner Framework Edition is now complete. The I Planner Framework Edition can now be launched, either from your desktop shortcut. Or from the shortcut in the start menu. Start > All Programs > Abacus Evolve Teachers Page 8 of 35

Network Installation Guide Important: The following settings need to be checked on the workstations before proceeding with the install. This guide is aimed to assist users with installing the I Planner Framework Edition over a Network. The I Planner Framework Edition cannot be installed to a machine which is already using another instance of MSDE. It must NOT be installed onto any system critical server(s) e.g. A server hosting SIMS. The software can only use its own MSDE instance and cannot be installed to a fully licenced SQL server. Do not perform an installation of an additional year if the I Planner software is currently in use by a teacher Is the File and Printer sharing service for Microsoft networks installed? Is Use simple file sharing enabled? Do you have at least Internet Explorer 5 or above installed? The I Planner Framework Edition uses MSDE 2000 and this requires Microsoft Internet Explorer 5.0 or later to be installed. A minimum installation is sufficient, and Internet Explorer does not have to be the default browser. Any Firewall or AntiVirus Software needs to be disabled. Network Installation This installation is in 2 parts, Part 1 is completed on the server and Part 2 is on the workstation(s). You will need to complete Parts 1 AND 2 to install I Planner Framework Edition fully on your network machine. Note: Part 1 of the network installation process must be run at the server and not from a workstation machine. Also please choose a suitable time to do this installation because it will require at least one reboot of your server to finalise the installation. Part 1: On the server 1. Insert the CD into the CD ROM drive. Note: Your own CD ROM drive may have a different letter assigned to it. 2. The installation sequence should start automatically. If so, please continue to Step 3. Note: If the sequence does not start automatically, browse the CD ROM and double click on the file Setup. Once the installer is launched, please continue to Step 3. Page 9 of 35

3. The first screen to appear is advising you to read this manual before continuing with the installation. Click OK to start the installation. 4. Click on the Next button to continue. Page 10 of 35

5. You will need to select Accept the terms of the licence agreement to proceed with the rest of the installation. Once this is selected, please click the Next button to continue. Note: There is a print button at this stage of the installation, so you can print off a copy of the agreement for future reference (if required). 6. Next you are required to enter your serial number, to activate the software (for details of your serial number, please see your multi user licence). Once you have entered your code, click on the Next button to continue. Note: Your code will be in the following format: IPY1234567890123. If you are unable to locate your code for any reason, then please contact the Software Support team (using the details from Page 1) who will be able to re issue the code. Page 11 of 35

7. You then need to choose the installation type. Please ensure Network is selected. Note: Install the I Planner database and resources on this network server. A network share will be made on this machine for workstations to use when installing the Client software. Workstations must remain connected to the network to use the software. Approximately 300 MB is needed on this machine. Use this option on a school network. 8. You will be asked to select a folder in which to install the software. We recommend you use the default location, but you can change to an alternative installation folder if required, which must be a physical drive (not mapped/network drive). Click the Next button to continue. Page 12 of 35

9. Next you are required to set up shared folders to keep the resources in. We recommend you simply accept the defaults then click the Next button to continue. 10.This screen is so that you can go back and edit any choices made during the installation. Click the Next button to proceed with the final part of the installation. Page 13 of 35

10.The installation will then proceed, with a progress bar (as below). Note: This will take a few minutes to complete, depending on the speed of your machine. 12. During the installation the software will attempt to install the I Planner Framework Edition Database and will update the Microsoft.Net Framework V1.1. Note: If any Antivirus or Firewall is still enabled this is when the installation will be blocked and consequently will not continue. Page 14 of 35

13. After the databases have been successfully installed the installation is now complete. Please click the Finish button to fully complete the installation process. Page 15 of 35

Part 2: On the workstation This part of the installation needs to take place on each of the workstation machine(s). This is the final part of the installation and will create the necessary shortcuts for the I Planner Framework Edition software to operate from the workstation machine(s). 1. Navigate to the folder on the network where you installed Part 1. The default location on the server is: \\ServerName\AEIPFEInst 2. Double click the Setup.exe file as pictured below. 3. You will receive the following message, please click the Next button to continue. Page 16 of 35

4. You will need to select Accept the terms of the licence agreement to proceed with the rest of the installation. Once this is selected, please click the Next button to continue. Note: There is a print button at this stage of the installation, so you can print off a copy of the agreement for future reference (if required). 5. You will then be asked where you would like to install the software. It is recommended to choose the default location, but you may change it if you wish. The select the Next button to continue. Page 17 of 35

6. This screen is so that you can go back and edit any choices made during the installation. Click the Install button to proceed with the final part of the installation. 7. The installation will then proceed, with a progress bar (as below). Note: This will take a few minutes to complete, depending on the speed of your machine. Page 18 of 35

8. After the Client Files have been successfully installed the installation is now complete. Please click the Finish button to fully complete the installation process. 9. The Network installation of the I Planner Framework Edition is now complete. The I Planner Framework Edition can now be launched, either from your desktop shortcut. Or from the shortcut in the start menu. Start > All Programs > Abacus Evolve Teachers Page 19 of 35

Un installation Guide Should you ever need to remove the I Planner Framework Edition Framework Edition, for example if you are returning the item after an evaluation or to remove an erroneous install, please follow the instructions below on how to safely remove the I Planner Framework Edition. When removing the entries listed below, they MUST be un installed in the order that they are listed. Un installing them in a different order will result in difficulties in removing the software completely of your system. Please use the Add or Remove Programs feature found in the Control Panel to remove the I Planner Framework Edition entries. Do not try and remove the software by using the uninstaller on the disc. If you have any difficulties with implementing any of the below changes, then please do not hesitate to contact the Software Support Team on the below details. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) 1. Please remove the following entries listed in Add or Remove Programs: Standalone Un install: Abacus Evolve I Planner Framework Edition Framework Edition Client Abacus Evolve I Planner Framework Edition Framework Edition Microsoft SQL Server Desktop Engine (IPLANNERFRAMEWK) Page 20 of 35

Network Un install: On the Workstation: Abacus Evolve I Planner Framework Edition Framework Edition Client On the Server: Abacus Evolve I Planner Framework Edition Server Framework Edition Microsoft SQL Server Desktop Engine (IPLANNERFRAMEWK) Page 21 of 35

2. Next please check that the following folders have been removed: C:\Program Files\Abacus Evolve Teachers C:\Program Files\Microsoft SQL Server\MSSQL$IPLANNERFRAMEWK If they are still listed, please delete them completely. Note: That deletion of these folders will remove any saved information already added to the I Planner Framework Edition Framework Edition database. 3. Finally please check that the following regkeys have been removed. To access the Windows Registry please type "regedit" in the Run window and press OK. The Run window can be accessed from the Taskbar (Click, "START", "RUN"). Note: It is imperative that the correct regkey is deleted, as the Registry contains machine specific data. Deleting the incorrect regkey can cause failure in the Windows Operating System. Please ask a technician to perform this step if unsure of procedure. HKEY_LOCAL_MACHINE\SOFTWARE\Harcourt\Abacus Evolve I Planner Framework Edition 3 HKEY_LOCAL_MACHINE\SOFTWARE\Harcourt Education\Abacus Evolve I Planner Framework Edition 3 Page 22 of 35

Trouble Shooting Please be advised that all of the following FAQ s are for the V2.0 of the I Planner Framework Edition. If you are still using the V1.0 CD's then please contact the Software Support Team to obtain the free of charge upgrade. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) MICROSOFT WINDOWS VISTA COMPATIBILITY? Symptom(s): When trying to install the I Planner Framework Edition on to a machine using Windows Vista, the below error message appears. Cause: Unfortunately the I Planner Framework Edition was developed back in 2005, even though we took in to consideration to ensure that the I Planner Framework Edition would work on all current Windows Operating Systems, during the time of development no information about Windows Vista was available. The cause for the software not being compatible with Windows Vista is due to the MSDE database that it uses (MSDE 2000), Microsoft have since announced that only SQL Express 2005 will work with Windows Vista. The other issue is again the I Planner Framework Edition uses the.net framework 1.1 and this version is also no longer supported on Windows Vista. Resolution: At present there is currently no possible way to get the I Planner Framework Edition working on Windows Vista, however please be assured that we are aware of this problem and are doing our up most to find a solution. Due to the complexity of the database being used, this may take some time before a solution can be found. We also took into consideration the BECTA report, please find a quote below from BECTA: If any institution has a need for early deployment, (of Vista), it should ensure that it has fully and carefully considered the issues identified in the interim report including technical, financial and organisational implications for the institution to any proposed deployment. (BEC1 15465 Published 8 January 2007) Note: I Planner Framework Edition plans that are exported to Word will be compatible to work on Windows Vista. Page 23 of 35

Once we have any further updates about the re development of making the I Planner Framework Edition compatible with Windows Vista it will be updated on our web site, please keep checking this page for future updates. http://www.harcourt.co.uk/series/primary/abacusevolveframeworkedition/faqs/iplannert echnicalfaqs.aspx "ERROR: 0X80040707 UNHANDLED EXCEPTION. DLL FUNCTION CALL CRASHED TEST INSTANCE LOGIN" Symptom(s): When trying to enter in a serial number to install an additional year level of the I Planner Framework Edition, the following error message appears. "Error: 0x80040707 Unhandled Exception. DLL Function call crashed test instance login" Cause: This error only appears when a previous year of the I Planner Framework Edition is installed and an additional year is being added. e.g. year 3 is installed and year 6 is being added. It occurs because when the previous year was installed not all the required files were copied from the installation CD ROM or were not correctly registered. Resolution: The only solution we have at present is to remove the previous I Planner Framework Edition installation(s) and then reinstall the software. You should then be able to add additional years without any problems. In order to successfully un install the I Planner Framework Edition please refer to page 21 of this Guide. Note: If when attempting to remove the previous installation the same error message appears when trying to remove the entry: Abacus Evolve I Planner Framework Edition Server from the Add/Remove Programs utility. (The Client installation will remove without any problems). Simply remove the Microsoft SQL Server Desktop Engine (HALLEY) before removing the I Planner Framework Edition software. However when attempting again to remove the I Planner Framework Edition entry it will still produce error messages; one saying it can't find the database and then one asking the user to restart their machine and try again provided you click OK to each of these the software will continue to successfully remove itself. You should then restart the machine and reinstall the software. Page 24 of 35

"ERROR 1327 OR ERROR 1324, DRIVE N:\MY PICTURES COULD NOT BE FOUND" Symptom(s): While trying to install the Interactive Planner to a workstation running Windows XP the following error message appears. "Error 1327 or Error 1324, Drive N:\My Pictures could not be found" Cause: This is caused by a corrupt setting in the Windows registry which means that the 'shell folders' used by Windows have been incorrectly set to a non existent location on the computer. Resolution: Due to the complexity of this resolution, it is advised that the Software Support Team are contacted on the below details. However before calling please ensure you have access to the workstation with Administrator rights. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) "ERROR: APPLICATION HAS GENERATED AN EXCEPTION" Symptom(s): When using the I Planner Framework Edition the below error message occurs, this error appears when double clicking on the desktop icon trying to load the program. Cause: This error is caused by a fault with the Windows operating system. The I Planner Framework Edition uses the.net Framework Version 1.1 and makes use of a feature of this framework called Performance Indicators. The machine in which the I Planner Framework Edition has been installed on the performance indicators have stopped displaying the correct information, this could be caused by something which has gone wrong with the computer's Windows installation, or possibly due to some other hardware problem. This problem will not only affect the I Planner Framework Edition, but any other.net Framework applications you try and install in the future (which make use of the Performance Indicator facility). The first screen shot below shows a problem performance counters, and the second screen shot shows normal (correct) performance counters. Page 25 of 35

Resolution: In order to check the performance counters please follow the steps below: 1. Navigate to Control Panel 2. Double click on Administrative Tools 3. Double click on Performance 4. Click on the '+' symbol above the chart area 5. This will open the 'Add Counters' dialog box 6. Under the 'Performance Object' drop down list, please compare the list to above screen shots If your performance counters are showing the incorrect information as shown above, unfortunately this is a problem with the machine s Operating System. Due to this there are only 2 resolutions to offer. Firstly please try to attempt a repair of the Windows installation to fix the problem with the performance counters. Secondly, try reinstalling the Windows Operating System from scratch (a format of the hard drive maybe required), Please back up all necessary programs and files and then the Windows operating system can be fully reinstalled. The below link is for a Microsoft Support article about this problem and includes a suggested solution. http://support.microsoft.com/kb/248993/ Note: We will not accept any liability of the reinstallation of a computer Operating System. This information is provided for guidance only and should be attempted at the owner s risk. If after the reinstallation of Windows or following the above article from Microsoft did not fix this problem, please contact the Software Support Team who will be able to advise of the next step. Page 26 of 35

Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) "ERROR: CLR ERROR 80004005" Symptom(s): When trying to launch the I Planner Framework Edition the below error message keeps appearing. Cause: This error is caused by running the I Planner Framework Edition in a Windows XP environment, but the workstation settings are set to run applications within a different Operating System. Resolution: This can be resolved by changing the following settings. 1. Right click the I Planner Framework Edition desktop icon 2. Select Properties 3. Activate the Compatibility tab 4. Ensure the Compatibility Mode tick box is un ticked Page 27 of 35

"ERROR: CYCLIC REDUNDANCY CHECK, CRC ERROR" Symptom(s): When installing the I Planner Framework Edition from the CD ROM you may receive the error message below. "Error: Cyclic Redundancy Check, CRC Error" Cause: This is caused by the computer as it is unable to read the CD ROM correctly. This could be caused by a faulty CD ROM drive, a corrupt copy of the disc, or more likely, dirt or scratches on the data surface of the CD ROM media. Resolution: Firstly please try the CD in a different CD ROM, to eliminate this as being the cause of the problem. If the error persists, inspect the disc's data surface and establish whether there is any dust, grease or scratches present. If so, you may be able to clean the surface. But if this still does not resolve the issue, or if the disc is badly scratched a replacement copy of the CD can be obtained. To request a replacement CD, please contact the Software Support Team on the details below. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) "ERROR: I PLANNER FRAMEWORK EDITION FAILED TO CONNECT TO THE EVOLVE DATASTORE" Symptom(s): When trying to launch the I Planner Framework Edition the below error message keeps appearing. Cause: This can be caused by settings being changed to the SQL server, or a reinstall of the software was performed. There are three possible resolutions please see below. Page 28 of 35

Resolution: If you have un installed the I Planner Framework Edition Framework Edition and now reinstalled, the above error message may appear. This is due to the software not reinstalling the client files. If this is the case please follow the instructions in Resolution 1, if you have not re installed the software please proceed to Resolution 2 and 3. Resolution1: I PLANNER FRAMEWORK EDITION FRAMEWORK EDITION V2.O ONLY: It can be fixed by running a batch file which can be found on the CD ROM. The batch file is called: StandAloneReinstall.bat. Please follow the instructions below. 1. Insert the I Planner Framework Edition Framework Edition CD ROM (any year will be relevant) 2. Cancel the install if it starts 3. Browse to the files on the CD (using Windows / File Explorer) 4. Double click the folder Client Install 5. Double click the batch file StandAloneReinstall.bat A command prompt window will open and the MSI installer will start. Once it has finished, the command window will close. Now try and re launch the I Planner Framework Edition software. Resolution 2: The I Planner Framework Edition Framework Edition uses a SQL server instance. If this is not currently running when trying to use the software then the above error will appear. Please follow the instructions below to ensure the SQL server is running. 1. Right click on the SQL icon that appears in your notification tray (bottom right of your screen) 2. Select 'Open SQL Server Service Manager' This dialogue box will appear 3. Click the 'Stop' button, wait for it to stop and then click the 'start' button. 4. After completing this try and start up the software again. If the same error message appears, please follow instructions in resolution 3. Resolution 3: In the event that Resolution 2 does not solve the problem, it is likely that the name of your computer has been changed. If your computer/laptop has had its name changed after the Page 29 of 35

installation of the I Planner Framework Edition, this will break to link to the I Planner Framework Edition database and cause an error. This resolution requires the registry keys to be edited; therefore it is advised that the Software Support Team is contacted to talk you through these steps. However before calling please complete the steps below. 1. Right click on 'My Computer' and select 'Properties'. 2. Click on the 'Computer Name' tab and make a note of the 'Full Computer Name' as shown below. Once you have made a note of the computers name, now please call the Software Support Team to complete the procedure. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) "ERROR: INSTANCE PATH DATA FILE NOT FOUND OR INVALID" Symptom(s): NETWORK INSTALL ONLY: When trying to run part 2 (client install) of the installation the below error message keeps appearing. Cause: This is caused by the client install setup.exe being launched from the CD ROM, instead of from the client install folder created on the workstation/server. Resolution: Please close down the setup program and browse to the install location on the server and run the client install setup.exe from here. The default location for finding the setup.exe is at: C:\Program Files\Abacus Evolve Teachers\Abacus Evolve I Planner Framework Edition Server\Abacus Evolve I Planner Framework Edition Client "ERROR: MICROSOFT SQL DMO (ODBC SQLSTATE:HYT00)" Symptom(s): When trying to install the Abacus Evolve I Planner Framework Edition the below error message keeps appearing. "Error: Microsoft SQL DMO (ODBC SQLState:HYT00) {Microsoft}{ODBCSQL Server Driver} timeout expired" Page 30 of 35

Cause: This error will only occur if you are trying to install the I Planner Framework Edition onto a machine that is not part of a network (domain) or workgroup. Resolution: To resolve this issue 'Simple File Sharing' needs to be enabled, please follow the instructions below. 1. Open up My Computer 2. From the menu bar choose Tools 3. Select Folder Options 4. Click on the View tab 5. Scroll to the bottom of the list and tick 'Use simple file sharing' 6. Press OK to confirm the changes Once this has been applied the I Planner Framework Edition will need to be re installed. Please refer to page 21 of this guide on how to successfully remove the I Planner Framework Edition. "ERROR: OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" Symptom(s): I PLANNER FRAMEWORK EDITION V1.0 ONLY While using the I Planner the below error keeps appearing, the error either appears when launching the software or when trying to access one of the plans. Cause: Unfortunately we were not aware of these errors until after the software had been published. They are mainly caused by the SQL database becoming corrupt. Resolution: Unfortunately we have had to republish the CD ROM's in order to rectify this issue. Please contact the Software Support Team on the below details to obtain your free of charge replacement CD's. However if you urgently need the software up and running, please download the patch file which will temporarily fix this problem. Please click on the link below to download the patch from our web site. Software Support Team Telephone: 01865 888005 Page 31 of 35

Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) "ERROR: SETUP WAS UNABLE TO CREATE THE EVOLVE DATABASE" Symptom(S): During the installation of the Abacus Evolve I Planner Framework Edition, the below error message appears. This message appears, straight after the Setup Status has been completed. "Error: Setup was unable to create the Evolve database" Cause: This error could be caused by several things, File and Print Sharing for Microsoft Networks not being enabled or even Windows Firewall being enabled. In order for the installation to complete, these settings must be modified. Resolution: File and Printer Sharing: In order for the installation to complete successfully, please check that File and Printer sharing is enabled. This can be done by following the below instructions. 1. Click on Start 2. Choose Control Panel 3. Double click on Network Connections 4. Right click on the Local Area Connection icon 5. Select Properties from the list 6. Under 'This connection uses the following items:'. Please ensure 'File and Printer Sharing for Microsoft Networks' is showing in the list and the tick box is ticked. If this is not showing, please follow the further instructions below. 1. Click on the Install button 2. Select Service and press the Add button 3. Select and Highlight File and Printer Sharing for Microsoft Network 4. Press OK to confirm the changes Windows Firewall: Please disable the Windows firewall as this will prevent the I Planner Framework Edition database from being installed. The Windows firewall can be disabled by following the below instructions. 1. Navigate to the control panel 2. Double click Security Centre 3. Click on Windows Firewall 4. Select the option 'Off' Note: Any third party antivirus or firewall software will need to be disabled during the installation of the I Planner Framework Edition. SQL Database: If there is already another instance of a SQL database running on the same machine where you are trying to install the I Planner Framework Edition this will also need to be disabled/services stopped. The current installation will need to be aborted and started again. Page 32 of 35

"ERROR: SOURCE FILE NOT FOUND" Symptom(S): During the installation of the I Planner Framework Edition, the below error message keeps appearing. "Error: Source file not found" Cause: This is caused when the installation has taken part via a remote session or over a network share. Unfortunately the I Planner Framework Edition CD ROM, needs to be in the CD ROM drive of the Workstation/Server to where it is being installed too. This is due to the SQL Server instance that is being used. Resolution: Please abort the installation currently in process and place the I Planner Framework Edition CD ROM in the CD ROM drive of the Workstation/Server, now please start the installation again. CANNOT MAXIMISE THE PLANNING SCREEN? Symptom(S): The I Planner Framework Edition Software does not fill the whole of the screen. It is only showing in a small view window? Cause: As not to exclude schools running higher screen resolutions, the I Planner Framework Edition was developed to fill only a screen running at a resolution 800x600 pixels. Resolution: Unfortunately the I Planner Framework Edition cannot be maximised if running a higher screen resolution of 800x600. If it is required that the I Planner Framework Edition needs to fill the entire screen, please change the screen resolution to 800x600. Please follow the instructions below. 1. Navigate to the Control Panel 2. Double click Display 3. Click the Settings tab 4. In the Screen resolution section move the slider bar to 800x600 EXPORTED PLANS ARE NOT BEING CREATED? Symptom(S): When trying to export a weekly plan through the I Planner Framework Edition on a machine running Microsoft Office 2007 the export function completes, but no plan has been created? No error messages appear and it would seem that the procedure had worked. Cause: When the I Planner Framework Edition was developed it was never tested with Office 2007 and so its compatibility could not be confirmed. Resolution: Since this issue has been highlighted a patch is now available. This patch must be run on all machines using the I Planner Framework Edition that have Microsoft Office 2007 installed. Page 33 of 35

Please use the link below which will take you to our web site where the patch can be downloaded. Instructions for using the patch can be found within the download file. http://www.heinemann.co.uk/series/primary/abacusevolveframeworkedition/faqs/iplanner FWTechnicalFAQs.aspx#Exportedplansnotcreated Or alternatively please contact the Software Support Team who can either email or post the patch to you. Software Support Team Telephone: 01865 888005 Email: software.enquiries@pearson.com 8.30 17.00 Monday to Friday (excluding bank holidays) FREEZES WHEN TRYING TO EXPORT WEEKLY PLAN? Symptom(S): When trying to export a weekly plan, it keeps freezing during the process on 'Building Report Scheme' Cause: This is caused by either the current installation of Microsoft Word has become corrupt, Microsoft Word is not installed or the incorrect version is being used. As stated in the minimum requirements Microsoft Word 2000, XP or 2003 needs to be installed. Resolution: Please check if Microsoft Word is installed and which version is being used. This can be done by following the below instructions. 1. Go to Start 2. Select All Programs 3. Does Microsoft Office appear on the list? If no Microsoft Word is not installed. A Microsoft Office 2000, XP or 2003 CD ROM will need to be obtained in order to install Microsoft Word. How to check which version of Microsoft Word is being used: 1. Open up Microsoft Word 2. From the Menu Bar select Help 3. Select About Microsoft Office Word From this screen it will state which version is being used. Please ensure this is 2000, XP or 2003. If both steps above are correct on your machine then a 'Repair' will need to be performed with Microsoft Word. Note: The I Planner Framework Edition is not compatible with Microsoft Office 2007. Page 34 of 35

MICROSOFT BUSINESS CONTACT MANAGER IS INSTALLED? Symptom(s): Microsoft Business Contact Manager is already installed on the same machine in which the I Planner Framework Edition is being installed to. When trying to install the software the below error message keeps appearing. "Cannot find service for instance (MSSQL$HALLEY)" Cause: Microsoft Business Contact Manager also has an instance of MSDE called Microsoft$BCM which conflicts with the installation of the I Planner Framework Edition. Resolution: Unfortunately there is no solution to have both products running on the same machine. If you wish to have the I Planner Framework Edition installed then the Microsoft Business Contact Manger must be removed through "Add and remove programs" and then installation I Planner Framework Edition can continue. THE NEW USER AND LOGIN OPTIONS ARE NOT SHOWING? Symptom(s): Unable to log into the I Planner Framework Edition as the button is missing, also unable to setup a new user and name field is not showing. Cause: The main menu screen is being displayed larger than the actual size available. This is caused by an incorrect DPI setting set within the Display Properties. Resolution: The DPI setting needs to be reduced in order for the I Planner Framework Edition screen to be displayed correctly. Please follow the below instructions on how to change the DPI settings. After this setting has been changed please try and re launch the I Planner Framework Edition. 1. Click on Start 2. Choose Control Panel 3. Double click on Display 4. Click on the Settings tab 5. Click on the Advanced button 6. Set DPI setting to Normal size (96DPI) THE SERIAL CODE KEEPS COMING UP INVALID? Symptom(s): When installing the I Planner Framework Edition a serial number is required. The number which is provided keeps coming up invalid. Cause: Unfortunately since the software has been released we have identified an issue that there is a misprint on the Multi User licence. Resolution: Any serial code provided that contains a 'q' please replace this with a '9'. Page 35 of 35