WhatsUp Gold Overview June 2016
Agenda About Ipswitch Introduction to the WhatsUp Gold Product Suite Roadmap (16.4, 2016, 2017) Overview of the new packaging solutions from Ipswitch Product demonstration Q&A 2
Ipswitch We make IT simple Founded in 1991, Headquarters in Lexington, MA, 300 Employees 25,000+ Customers in 168 Countries Privately Held Secure & Managed File Transfer Infrastructure & Application Monitoring 3
Our Customers 4
What we offer Powerful IT management tools that are easy to use Easy to download, install and customize Start managing and monitoring in the same day Reliable operation with low maintenance overhead For networks and data centres from 25 to 20,000+ devices Single platform, single pane of glass IT management One application, one download Management of entire IT infrastructure including networks, servers and applications from a single unified console/dashboard Exceptional value to the customer The lowest TCO in the industry with simple and flexible licensing based on devices (instead of monitors/sensors/elements) Unlimited managed interfaces, volumes and monitors per device Reliable, single-site and distributed IT management 5
Core Products One Application. One Download. Features are activated via license keys Plug-in Plug-in Plug-in Plug-in Plug-in WhatsUp Gold Suite: Integrated Architecture (till April 2016 ) WhatsConfigured Change & Config Management WhatsVirtual Virtual Server Management Flow Monitor & Publisher Network Traffic Analysis Automate change and configuration management of network devices Dynamically manage and monitor VMware servers and Virtual Machines from a single interface Manage, visualize and alert on bandwidth utilization and application traffic VoIP Monitor Network QoS Measurement Application Performance Monitor Performance & Availability Assure the network supports IP Telephony Voice Quality Find and fix issues affecting application performance anywhere in supporting systems WhatsUp Gold: Network and Server Monitoring Standard Premium Distributed/MSP 6
WUG main features Discovery - Mapping - Monitoring - Alerting - Reporting Discovery Mapping Monitoring Real-time monitoring Alerting Reporting 7
WUG: Discovery & Topological Mapping Intelligent integrated Network Discovery and Mapping (layer 2 and 3), based on roles, assigned to the devices according to collected attributes Automatic configuration of active, passive, performance monitors and Alerts based on assigned role Roles and their monitoring profiles can be easily customized 8
Mapping & Dependencies Layer 3 (logical map: subnets and devices interconnecting them) Layer 2 (physical representation of the IT environment) per subnet, Core Infrastructure, Wireless Infrastructure, Windows Infrastructure, Printing Infrastructure, Custom Wireless (clients, Access Points, Controllers) Virtual (VMs and Hosts) Google Maps integration No False Alarms / Alarm Storms with Inter-device and Intra-device dependencies 9
WUG: Advanced Monitoring Proactive Monitoring of network infrastructure and servers Active Monitors & Performance Monitors Use SNMP, WMI, SSH, active script, powershell, SQL Queries, JMX Cover all of the most common devices, systems and applications: from hardware (fan, power supply, temperature), to processes and services Synthetic transactions (HTTP, HTTPS, FTP...) and specific detailed monitors for Files, Folders, Servers, UPS, Printers, etc. Passive Monitors SNMP Traps, syslog messages, Windows Events Easy import of proprietary MIBs 10
WUG: Wireless & Inventory Monitoring Wireless Discovers and maps wireless infrastructure Monitors wireless performance historically and in real-time Supports Cisco, Aruba, Meru and Ruckus Delivers full visibility of the wireless network: who s on it, connection quality, location and bandwidth utilization Inventory Automatic discovery and reporting on detailed IT asset and inventory information 11
WUG: Alerting Centralized Alerting & Reporting Many notification/alert types: mail, SMS, log to file, syslog, script, program, service restart, etc. Alerts are based on any status parameters, performance metrics or threshold checks Alerts on Traps, syslogs or Windows Events Notification Escalation policy can be easily created and customized With FlowMonitor, alerts on traffic details With WhatsConfigured alerts on config changes With APM alerts on Application status and performance 12
WUG: Flexible Reporting Plenty of preconfigured reports on network, application, system and hardware monitoring Customizable Dashboards Historic and real-time reporting Top N reports Mobile access from PDAs with more than 35 performance and status reports https://www.youtube.com/watch?v=_arsq XL6ORo 13
WUG: Distributed Edition IT management, in real time, on many geographically distributed sites Highly efficient distributed architecture, since monitoring activities and load (in terms of management traffic and collected data processing) are carried out locally and independently at each remote site, reducing central site overhead Visualization of the state of each remote site from the central NOC Highly scalable (easy addition of new remote sites) Secure encrypted communications between each remote site and the central one 14
WUG Plug-ins: WhatsVirtual Virtual Host & Guest Management for VMware Discover and map VMware vcenter, ESX/ESXi hosts and associated guest systems. Understand virtual resources to physical server mapping to increase operation efficiency Monitor and Report on accurate Servers and VMs utilization and resource consumption metrics Get alerted in real-time when utilization on hosts or VMs breach thresholds or in case of events (vmotion, High Availability, etc.) Use the VMware API to ensure optimal performance Actively control virtual machines ad-hoc or on a scheduled basis using VMware tools (start, stop, suspend, reset ) from the same console 15
WUG Plugins: Flow Monitor Network Traffic Monitoring & Analysis NetFlow, sflow, J-Flow, IPFIX, NSEL, NetFlow Lite, NBAR and CBQoS support Determine exactly which hosts, applications or hosts are consuming network bandwidth Track and resolve network traffic or congestion problems Ensure critical business applications get the bandwidth/qos they need Measure and Report on bandwidth usage Verify ISP providers billing Plan for spikes in usage to avoid dropped packages or delays Secure your network Identify the introduction of viruses and worms Detect DOS attacks and other rogue activity directed at your network 16
WUG Plugins: Flow Publisher Extends Traffic Monitoring to Non Flow-enabled Devices Capture raw network traffic and convert it into standard NetFlow records Lightweight agent/collector architecture Agent captures traffic from mirrored switch ports, network TAPs (Test Access Point) or Windows servers Collector aggregates traffic information across all agents Relies on WUG Flow Monitor for advanced reporting & alerting Seamless integration and equal visibility across native & non-native NetFlow records Flexible and cheap model: doesn t require network upgrades, downtimes or expensive RMON probes or packet analysis solutions 17
WUG Plugins: WhatsConfigured Network Configuration & Change Management Automate configuration and change management tasks to eliminate human error Schedule and execute configuration changes for individual or groups of network devices to save time Secure File Storage Support for SSH, Telnet and TFTP Extensive device support: Cisco, Juniper, HP, Foundry, Dell, Enforce reliable policy monitoring to ensure compliance with internal standards or federal regulations Alert on configuration changes or policy failures and restore a known good configuration as required to minimize downtime Compare stored configuration files to reduce troubleshooting efforts Maintain audit trails of all configuration changes to ensure accountability and traceability 18
WUG Plugins: VoIP Monitor Know Your Network Quality IP Wide Area Network H.323 or SIP Signaling VoIP Enabled Router Firewall VoIP Server Based on Cisco IP SLA technology Performance monitoring based on Delay/Latency, Jitter, Packet Loss, ICPIF (Calculated Planning Impairment Factor) and MOS (Mean Opinion Score) Constant monitoring and alerting on quality loss (MOS) Detailed trend analysis and historic review 19
WUG Plugins: Application Performance Monitor Monitors Health & Performance of commercial and custom Applications, including complex ones (Apps that depend on one or more sub-applications to function) App profiles tell APM how to monitor applications. They are sets of components/monitors that make up an application Helps Demonstrate SLA Compliance Easily get to the root cause of complex application issues 20
WUG: Single Pane of Glass 21
WhatsUp Gold High Level Roadmap WhatsUp Gold 2017 Q3 2016 Brand New UX Topology Mapping WhatsUp Gold 2016 April 2016 Virtualization Improvement (VMware and Hyper-V support) Storage (Netapp) Monitoring Security Updates 16.4 (Released Jan 2016) Packaged & TotalView Licensing 1. Simplified APM Licensing 2. New Monitors & Profiles 3. Flow Monitor sorting and filtering 4. WConf tasks as WUG Actions Starting 2016, WUG will be moving to a year-based versioning scheme to better reflect the latest innovations 22
WUG 16.4 - Monitors New Monitors: JMX (Java Management Extensions) Active Monitor JMX (Java Management Extensions) Performance Monitor Note: Java Management Extensions(JMX)is a Java technology that supplies tools for managing and monitoring applications, system objects, devices and service-oriented networks. In a nutshell, it allows us to add monitoring for Java Applications. SNMP Extended Monitor - additional data and options on SNMP based metrics Ping Jitter Monitor which checks for variances in results returned from multiple pings to a specified device File Content (Parser) Monitor which scans specified files for a string pattern and can be used to scan log files for a known error string HTTP Certificate Monitor 23
WUG 16.4 - APM Application-based Licensing instead of component-based licensing New Profiles Apache Web Server Windows DNS Server SharePoint Server 2013 Linux Microsoft SQL Server 2014 Simple Edit a Copy of Ipswitch-certified profiles: user can create new app profiles based on existing Ipswitch-certified ones Application Attributes (like Device Attributes) supporting percent variables in action and component configurations 24
WUG 16.4 Flow Monitor New sorting/filtering capabilities on the Flow Homepage to allow management of large numbers of flow sources New Endpoint filters on interfaces New Endpoint interface report 25
WUG 16.4 WhatsConfigured WhatsConfigured Tasks available as WUG Actions Added support for triggering WhatsConfigured plug-in tasks as a WhatsUp Gold Action 26
WUG 16.4 Other Support for large number (1000+) of AD/LDAP group (over 1,000) Support for roles and monitors for Windows10 operating system Added support for vsphere 6 systems in WhatsVirtual and WUG VM monitoring including vcenter and ESXi Support for SQLServer 2014 Standard and Express. 27
WhatsUp Gold 2016 Released in April
WUG 2016 Storage (Netapp) Monitoring Gain valuable insight into Netapp storage utilization across your business Automatic Discovery (SNMP / SMI-S) System level SAN statistics Power / Fan / Temperature CPU utilization Degraded Array Ability to report and alert on volume utilization and statistics Track storage asset information 29
WUG 2016 Security Updates Upgraded.NET Libraries from 4.0 to 4.5 This upgrade allows WhatsUp Gold to monitor servers utilizing TLS 1.2 HTTPs Content Monitor SSL Certificate Monitor TLS 1.2 is required for PCI Environments Electronic Payment Exchange Payment Processing 30
Functionality New WhatsUp Gold 2016 Editions Entry-level Network Monitoring (SNMP) Discovery Availability & Status Monitoring Performance Monitoring Alerting Reporting Inventory Advanced Network Monitoring WMI, SSH, real-time monitoring, out-of-the-box HW/Environmental monitoring (Printer, UPS, Fan, Power Supply, Temperature) Wireless Full Featured Edition Virtual Monitoring Application Performance Monitoring Network Traffic Analysis TotalView Highest Value Configuration Management 2 Poller included TotalView Plus BasicView ProView Edition 31
Customer Friendly Pricing/Packaging Feature BasicView ProView TotalView TotalView Plus Discovery Availability & Status Performance Monitoring Alerting Reporting Inventory Advanced Monitoring (WMI, SSH, HTTPS) Wireless Monitoring Flow Monitoring Virtual Monitoring Application & Web Monitoring Network Configuration Management Two Scalability Pollers 32
Core Products One Application. One Download. Features are activated via license keys WhatsUp Gold Suite: Integrated Architecture (today) WhatsConfigured Change & Config Management Automate change and configuration management of network devices WhatsVirtual Virtual Server Management Flow Monitor Network Traffic Analysis VoIP Monitor Network QoS Measurement Dynamically manage and monitor VMware servers and Virtual Machines from a single interface Manage, visualize and alert on bandwidth utilization and application traffic Assure the network supports IP Telephony Voice Quality Application Performance Monitor Performance & Availability WhatsUp Gold: Network and Server Monitoring Find and fix issues affecting application performance anywhere in supporting systems BasicView ProView Distributed/MSP 33
Better Buying Experience Plugins vs. Editions Plug-ins Buy the base WUG (Standard or Premium) at set license tiers Buy individual plug-ins with different license tiers Con: May over buy in one and under buy in the other. under utilized licenses Editions Buy a WhatsUp Gold 2016 Package Buy a tier of common set of licenses (points) Point system, still has its roots in device based licensing Pro: Reuse points across functions available within the package 34
What's In It for the Customer? Unmatched Value - TotalView and TotalView Plus pack more functionality at a lower price when compared to other solutions: Lower License costs = Lower Total Cost of Ownership One line item, one price = simplified license management Unmatched Flexibility Apply their points to functionality that meets their needs Redistribute their points any time and as many times as they want Unmatched ROI Licensing flexibility allows customers to realize the full value of their investment Unused points are not wasted
New Points System Devices Network monitoring Routers, Switches, WLCs, APs, Firewalls Server monitoring VMware monitoring Storage (Netapp) monitoring Network flow monitoring Application performance monitoring End user monitoring Configuration management Points 1 Point/Device 1 Point/Server 1 Point/Host or Guest 1 Point/Device 10 Points/Source 10 Points/Application 1 Point/EUM 0 Points* *Configuration Management available in TotalView Plus only 36
WhatsUp Gold 2017 Preview
WhatsUp Gold 2017 Brand New User Experience Paradigm shift in how you manage your network Discover -> Monitor -> Analyze Visualization at the Heart of Management Map based visualization of how you monitor your network Developed through extensive input from usability focus groups Snappy and Responsive Interaction Rich client experience within a modern browser Future Proof Investment Foundation to allow faster feature addition (monitors, profiles, etc.) 38
WhatsUp Gold 2017 Developed new User Interface (UI) with improved work flow for better ease of use. Now you can assign credentials and monitors to devices directly from the map or device grid. Improved in network discovery engine with a new scan wizard and deeper network discovery. Developed new maps for better network visualization and device management. Maps can be customized in the UI and they include wireless and virtual overlays. Redesigned reports to be more useful and interactive. Improved dashboards to customize your reports. Updated Network Traffic Analyzer (Flow Monitor) to view more information about your network traffic. Updated device properties and device monitor set up. Added Hyper-V support in WhatsUp Gold Virtual. And more! Discover new usability improvements throughout WhatsUp Gold. 39
WhatsUp Gold 2017 - Maps Maps are a central theme of WUG 2017 Ability to display physical, virtual or wireless connectivity is only a click away 40
Common Ipswitch Look and Feel 41
Thank You