Cncentrix University Learning Prtal FAQ Dcument Belw are answers t sme cmmnly asked questins abut the Cncentrix University Learning Prtal. If yu d nt see an answer t yur questin, there are cntacts fr additinal supprt at the end f the dcument. What brwsers can I use t access the Cncentrix University Learning Prtal? Yu can use the fllwing brwsers t access the Cncentrix University Learning Prtal: Internet Explrer 9 r 10 (preferred) Firefx Chrme Hw d I enable pp-up windws? If pp-ups are nt already enabled in Internet Explrer: Click the Tls menu and select Internet Optins Click the Privacy tab Uncheck the Turn On Pp-Up Blcker bx Click Apply Click OK If pp-ups are nt already enabled in Firefx: Click the Optins icn. Click the Cntent tab Uncheck the Blck pp-up windws checkbx Click OK If pp-ups are nt already enabled in Chrme: Lk fr a ntificatin in the address bar infrming yu f the blcked ppup. Click the ntificatin and select Always shw pp-ups frm synnex.learn.tale.net What infrmatin d I need t lg int the Cncentrix University Learning Prtal? T lg in t the Cncentrix University Learning Prtal, yur username is yur Cncentrix email.
Yur initial passwrd is structured as fllws: <cncentrix email befre @ ><!><emplyee number><cuntry cde> The first part f yur email (up t the @ symbl) Exclamatin pint (!) Yur emplyee number Yur cuntry cde (listed in the table belw) Nte: Yur initial passwrd is in all lwercase letters. Fr example: Username: Jhn.Smith@cncentrix.cm Passwrd: jhn.smith!123456nam Cuntry Cdes Regin Cuntry Cde Regin Cuntry Cde Americas Argentina 613 AP Malaysia 778 Americas Brazil 631 AP New Zealand 796 Americas Canada nam AP Philippines 818 Americas Clmbia 661 AP Singapre 834 Americas Csta Rica 659 AP UAE 675 Americas Mexic 781 EMEA Bulgaria 644 Americas Nicaragua * EMEA Ireland 754 Americas Uruguay 869 EMEA Prtugal 822 Americas USA nam EMEA Slvakia 693 AP Australia 616 EMEA Spain 838 AP China 672 EMEA UK 866 AP Hng Kng 738 AP India 744 * Nicaragua des nt require a cuntry cde AP Japan 760 AP Krea 766 After lgging in, yu will be asked t reset yur passwrd. Please d s using the fllwing criteria: Passwrd must be between 8 and 99 characters lng. Must cntain numbers and letters. Must cntain at least 1 uppercase character. Must cntain at least 1 nn-alphanumeric character (!, #, @,%,&, etc.). I see smene else s name n the Cncentrix University Learning Prtal Hme Page. If the name displayed n the Cncentrix University Learning Prtal Hme page is nt yurs, please cntact the supprt team (identified at the end f this dcument).
Hw d I tell what training I need t take? The Cncentrix University Learning Prtal allws cntent t be rganized and presented in pages specifically aligned t prgrams and rles. In ur cmpany, the cntent will be rganized int nine different majr categries. These categries can be accessed n the Learning Catalg page. Each f the 9 categries displayed will eventually have subcategries assciated with them. Yu can access the cntent by clicking a categry title such as Crprate Cmpliance, and then clicking the relevant training such as the Infrmatin Security and Privacy Educatin 2014 cmputer-based training, r additinal subcategry pages, such as Wrkfrce Management under the Prfessinal Develpment categry. Yu shuld then see the cntent displayed fr yur access. Alternative paths t find the cntent can als be explred. Yu culd enter varius terms in the left-hand Search feature t test that functin. Or, yu may chse t access the prgram thrugh the What's New and Ppular sectin n the Hme page. Hw d I search fr training? T search fr a specific training curse, yu can enter the full r partial name f the curse in the Search field in the bttm left crner f yur screen. If yu wuld like t brwse available learning pprtunities, click the Learning Catalg tab n the left, and then click the categry name yu wuld like t brwse. Hw d I launch cmputer-based training in the Cncentrix University Learning Prtal? T launch cmputer-based training in the Cncentrix University Learning Prtal, search fr the training yu wuld like t take, and then click curse title t launch the training. Nte: Yur training will pen in a separate windw. Please ensure pp-up windws are enabled in yur brwser. Hw d I enrll in a live training curse? T enrll in a live training curse, search fr the training sessin yu wuld like t enrll int using the Search feature. Then click View Mre Infrmatin t view the live training sessin details. In the pp-up windw that appears, scrll dwn and click Click Here t Enrll. At the tp f the cnfirmatin windw that pens, click Enrll in the upper-right crner t submit yur enrllment request.
I d nt understand the naming cnventin fr the available learning pprtunities. Each learning pprtunity begins with its unique identifier, r curse cde. It is then fllwed by the curse title. Fr live training, the sessin date and lcatin fllw the training title. Nte: It is extremely imprtant that yu select the crrect date and lcatin fr any live training yu enrll in. Hw d I find ut what live training sessin I am registered in? T review yur current enrllments, lg in t the Cncentrix University Learning Prtal, and then click the My Enrllments tab n the left-hand side f yur screen. Scrll dwn t review any live training curses that yu are enrlled in. Will the system send me an enrllment cnfirmatin? The system will send an enrllment cnfirmatin t the email address that has been upladed int the system. Hw d I withdraw frm a class? T withdraw frm a class, click the My Enrllments tab n the left-hand side f the screen. Under Enrllment Name, click the title f the class frm which yu wuld like t withdraw, and then click Drp. Hw d I launch an assessment? Sme curses may have a required assessment, r test, that yu must pass in rder fr the curse t be marked cmplete. If a curse includes an assessment, it will be stated within the curse itself. After cmpleting a curse with an assessment, clse the brwser windw t return t the curse launch page, and click the buttn t prceed t the assessment. Frm there, fllw the instructins n the screen. Hw d I navigate back t the Learning Prtal after cmpleting an assessment? T return t the Learning Prtal, click the Hw d I check cmpletin f a curse? buttn n the Curse Launch Page. T check cmpletin f a curse, click My Learning Histry n the left-hand side f the screen. Scrll dwn t view a list f all curses yu have cmpleted thrugh that time. T cnfirm cmpletin, ensure that the Date Cmpleted clumn displays the date yu cmpleted the training.
Hw d I print a certificate f cmpletin? After cmpleting a training mdule, navigate t yur My Learning Histry page. Lk fr the training yu cmpleted. If a mdule includes a certificate f cmpletin, then at the far right, yu shuld see a certificate icn. Click the certificate. icn t view the In the windw that pens, click the Print icn t print the certificate, r click the PDF icn t save it as a PDF. I have a quality imprvement suggestin abut an nline training curse I just cmpleted. Hw d I prvide feedback? If yu wuld like t prvide feedback fr a training curse, please send yur cmments in an email t the email listed in the Additinal Supprt sectin belw. Additinal Supprt If yu culd nt find the answer t yur questin here, please email helpdesk@cncentrix.cm, with the fllwing infrmatin: Business Email Address Cncentrix University Learning Prtal username Emplyee ID Cuntry Detailed descriptin f the issue After evaluating yur request, the Service Desk will send yu an acknwledgement email that the issue is being wrked n. This acknwledgement may take 4-8 hurs t be received. If yu have any training suggestins r feedback, please send yur cmments t learning@cx.cncentrix.cm.