Product Guide Verizon Delaware LLC. Section 10A Delaware LLC 1st Revised Sheet 1 Cancels Original Sheet 1. ISDN Service

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Delaware LLC 1st Revised Sheet 1 Cancels Original Sheet 1 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 1. General Individual Line Business IntelliLinQ BRI is an optional service arrangement for use with Individual Line Business. IntelliLinQ BRI uses the Basic Rate Interface (BRI) arrangement of the Integrated Services Digital Network (ISDN). The regulations, rates and charges contained herein are in addition to the applicable Individual Line Business service arrangements specified in the Local General Tariff. 2. Regulations a. Explanation of Terms Basic Rate Interface (BRI) Arrangement - IntelliLinQ BRI Arrangement provides ISDN capabilities from an ISDNequipped switch in the central office. The BRI Arrangement consists of up to two "B" channels and one "D" channel (2B+D) which are defined as: B Channel - The B channel is a 64 kilobit per second (kbps) channel used for information transfer between users. The B channel may be used in conjunction with circuit-switched service. D Channel - The D channel is a 16 kilobit per second packet-switched channel that carries signaling and control for the B channels and also supports customer packet traffic at speeds up to 9.6 kbps. Channelized Transport - Channelized transport facilities refer to the combination of B "Beta" channels and their associated D "Data" channels to provide integrated telecommunications services. Circuit Switching - A switching technique in which an entire circuit or, in a digital switch equipped for ISDN, a specific selection of time slots is dedicated to a given call.

Delaware LLC 1st Revised Sheet 2 Cancels Original Sheet 2 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) a. Explanation of Terms (Cont'd) Closed User Group - Closed User Groups are available only on D channel service and allow the user to establish sub networks within which the members of the Closed User Group can communicate. Each data terminal in a Closed User Group can be arranged in one of the following modes: Closed User Group with Outgoing Access - The data terminal originates outgoing calls only. Closed User Group with Incoming Access - The data terminal receives incoming calls only. Incoming Calls Barred within a Closed User Group - Prohibits a data terminal from terminating an incoming call from other data terminals in the Closed User Group with which it is associated. Outgoing Calls Barred within a Closed User Group - Prohibits a data terminal from originating an outgoing call to other data terminals in the Closed User Group with which it is associated. Unrestricted Access - The data terminal receives and originates both incoming and outgoing calls. Configuration Group - A Configuration Group exists of all sets configured to have the same functions assigned to the same keys to all telephone sets in the group. A customer can have multiple Configuration Groups. D Packet IntelliLinQ BRI Access - D Packet IntelliLinQ BRI Access (0B+D) has no applications on the B channels and uses only the D channel of the ISDN architecture for providing packet-switched data. Electronic Key Feature Package - The Electronic Key Feature Package incorporates all the Electronic Key Features in 2.e. following into one nonrecurring charge and one monthly rate. Featured Voice IntelliLinQ BRI Access - Featured Voice IntelliLinQ BRI Access uses only one B channel of the ISDN architecture for providing voice access and includes the Electronic Key Features in 2.e. following. Integrated Services Digital Network - Integrated Services Digital Network (ISDN) is part of an evolving end-to-end digital telecommunications network architecture. This architecture provides for the simultaneous access, transmission and switching of voice, data and image services via channelized transport facilities over a limited number of standard usernetwork interfaces. The ISDN architecture consists of digital switching systems which connect intraswitch Basic Rate Interface lines to their serving central office.

Delaware LLC 1st Revised Sheet 3 Cancels Original Sheet 3 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) a. Explanation of Terms (Cont'd) IntelliLinQ Basic Rate Interface (BRI) - IntelliLinQ BRI is an optional service arrangement which can be used in conjunction with a customer's Individual Line Business service. It uses the ISDN BRI architecture to provide the customer with the capabilities of simultaneous access, transmission and switching of voice, data and image services via channelized transport. In addition, IntelliLinQ BRI provides the customer with the service capabilities and features as described in Sections 2.c. and 2.e. following. Multiple Access IntelliLinQ BRI - Multiple Access IntelliLinQ BRI utilizes both B channels of the ISDN architecture for either voice or circuit-switched data. This service also applies when only one B channel is utilized for circuit-switched data or alternate voice/data. Voice service purchased on Multiple Access IntelliLinQ BRI does not include the Electronic Key Features. These features must be purchased separately. Network Interfaces - ISDN Basic Rate Interface is comprised of a limited set of standard user-network interfaces. The BRI customer premises equipment (CPE) located at the customer premises must be compatible with the network interface. This interface is defined as follows: A two-wire interface is the physical interface between a switch equipped with ISDN and the network termination (NT1). The NT1 is customer premises equipment which is necessary for terminating a telephone facility at the customer premises. Packet Data Feature Package - The Packet Data Feature Package incorporates all the X.25 Packet Data Features shown in 2.e. following into one nonrecurring charge and one monthly rate. Packet Switching - A switching technique in which packets of data are individually addressed and combined on a transmission path with other addressed packets. The maximum packet transmission rate for Basic Rate Interface is 9.6 kbps on the D channel. Secondary Directory Number - An ISDN Secondary Directory Number (SDN) is a software-defined number that is assigned to a station with an actual telephone number and provides the user with the capability to originate and receive calls over the SDN. SDN calls utilize the same facilities as the primary directory number and originating calls assume the characteristics of the station to which the SDN is assigned. X.25 - X.25 is the CCITT (Consultative Committee on International Telephone and Telegraph) recommended and internationally accepted standard for connecting computers to packet switched networks.

Delaware LLC 1st Revised Sheet 4 Cancels Original Sheet 4 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) b. Customers subscribing to Individual Line Business IntelliLinQ BRI must comply with ISDN Basic Rate Interface specifications as specified by the Telephone Company. c. Service Capabilities Customers can configure Individual Line Business IntelliLinQ BRI using the following service capabilities: (1) Featured voice on the B channel(s) (2) Circuit-switched data on the B channel(s) at speeds up to 64 kbps. (3) Packet-switched data on the D channel at speeds up to 9.6 kbps. (4) Alternating circuit-switched voice and circuit-switched data on the same B channel. d. Conditions This service is offered subject to the following conditions: (1) Existing local usage charges apply to circuit-switched voice calls and D channel packet-switched data calls. (2) Circuit-switched data calls will be billed on a local usage sensitive basis as specified in this tariff. Toll charges will apply when circuit-switched data calls are made outside of the Local Calling Area. (3) ISDN-compatible terminal equipment is required for operation. It is the customer's responsibility to power and obtain such equipment. (4) ISDN charges are in addition to applicable rates and charges associated with Individual Line Business service. (5) This service is available only from central offices which have the necessary facilities to provide ISDN service on the standard ISDN network platform. In the event that a customer is served by a non-conforming office, the Telephone Company may, at its option, provide ISDN service from an alternate serving central office at no additional charge to the customer. Such provisioning may be elected where, in the discretion of the Telephone Company, service can be provided at a reasonable cost to the Telephone Company. The customer must accept the serving location assigned by the Telephone Company, and must agree to revert to service from the local serving central office at such time as ISDN service is available in that office. If ISDN service is provided from an alternate serving central office, the customer will accept a number change to one associated with the alternate serving central office. The customer will also be subject to calling areas associated with the alternate serving central office, as established in the Telephone Company's Tariffs.

Delaware LLC 1st Revised Sheet 5 Cancels Original Sheet 5 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) d. Conditions (Cont'd) (5) (Cont'd) When ISDN service is available from the customer's local serving central office, the customer will revert to and accept a number change to one associated with the local serving central office, and be subject to calling areas associated with the local serving central office, as specified in the Telephone Company's Tariffs. If the customer does not wish to take service from the local central office after such service becomes available, but continues to utilize service from the alternate serving central office, charges for foreign exchange and/or foreign central office service will apply, as specified in the Telephone Company's Tariffs. No charge will apply to the transfer of this service back to the local serving central office as set forth above. In addition, the customer's service location must be within the distance limitations determined during installation of the service in the sole judgment and discretion of the Telephone Company. When a customer requests ISDN service and requires the installation of additional facilities due to exceeding the distance limitations determined by the Telephone Company and where, in the judgment of the Telephone Company, it is practical to provide such facilities, the customer will be charged rates and charges based on the cost of providing the necessary additional facilities, in addition to the rates and charges specified in 3. following. These charges for any additional facilities required will be computed on an Individual Case Basis.

Delaware LLC 1st Revised Sheet 6 Cancels Original Sheet 6 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) d. Conditions (Cont'd) (6) Electronic Key Feature and X.25 Packet Data Feature availability is dependent on the facilities providing the service. No credit is given on the package rate for features where facilities and appropriate digital technology are not available. (7) Electronic Key Features and Packet Data Features may be selected individually or as feature packages on a perservice basis. With the exception of Multiple Call Appearances and Shared Call Appearances for a Directory Number, rates and charges for Individual Line Business IntelliLinQ BRI service provide for single appearances of Electronic Key Features on the same channel. If the customer desires multiple appearances of the same electronic key feature, other than Multiple Call Appearances or Shared Call Appearances for a Directory Number, on the same channel, rates and charges as specified elsewhere in this tariff will apply for all appearances other than the first appearance. (8) This tariff does not apply to the transmission of packet data on the B channel. Packet data on the B channel may be provided on an individual case basis. (9) Individual Line Business IntelliLinQ BRI service allows the Individual Line Business customer to originate or receive circuit-switched voice calls from inside or outside either their serving central office or their Local Calling Area. Where facilities are available, the customer will also be able to originate and receive circuit-switched data and packet-switched data calls outside of their serving central office. (10) Calls identified as circuit switched data will be billed at Circuit Switched Data Usage rates even if the customer's equipment establishes the call as circuit switched voice service and then transmits 56 Kbps or 64 Kbps circuit switched data. e. Features (1) Electronic Key Features Electronic Key Features provide the customer with the ability to access the following features where available: Automatic Exclusion Automatically inhibits other stations from picking up a call on hold or bridging onto a call that is active at that station. This feature must be used in conjunction with Shared Call Appearances for a Directory Number.

Delaware LLC 1st Revised Sheet 7 Cancels Original Sheet 7 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) e. Features (Cont'd) (1) Electronic Key Features (Cont'd) Call Pickup - Originating and Terminating Allows a station user to answer any call within an associated preset pickup group. If more than one line within the pickup group has an unanswered incoming call, the call to be answered is selected by the switching system. Drop Allows the user to drop the last party added to a conference call. For a two-party conference call, this will terminate the call. This feature must be used in conjunction with three-way calling. Feature Function Button Allows the user to assign certain features to a particular button on his/her ISDN set. When depressed, the button will activate the assigned feature. Hold Allows the user to place a call on hold. Individual Calling Line Identification Allows the user to have access to the directory number of the calling party. Key System Coverage for Analog Lines Allows an ISDN set to provide call coverage for an analog set. Multiple Call Appearances of a Directory Number Allows the user to have more than one appearance of his/her directory number assigned to his/her set, providing the capability of multiple incoming or outgoing calls associated with that directory number. Multiple incoming calls to this directory number can be terminated to the telephone if idle call appearances are available to accept the calls. Outgoing Called Line Identification for ISDN Sets Provides a user originating a call with information about the called party and the facility or destination. Shared Call Appearances for a Directory Number Allows a directory number from one terminal to appear as a call appearance on the terminals of other users. Short Hunt Permits incoming calls to hunt over a set of directory number appearances in search of an idle directory number on which to terminate.

Delaware LLC 1st Revised Sheet 8 Cancels Original Sheet 8 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) e. Features (Cont'd) (2) X.25 Packet Data Features X.25 Packet Data provides the customer with the ability to access the following features where available: Fast Select Allows a sending data terminal to forward up to 128 bytes of data along with the call setup and clearing packets. Fast Select Acceptance Allows the switch to transmit incoming call packets with the fast select facility to a destination terminal that has this feature. Flow Control Parameter Negotiation Permits negotiation on a per-call basis of the flow control parameters. Automatically negotiates the maximum packet size and window size for each direction of data transmission. Hunt Groups Allows a grouping of access lines such that an incoming packet-switched data call to the hunt group is completed if there is a logical channel on any of the access lines within the hunt group. The hunt group cannot span switches. Incoming Calls Barred Prohibits a data terminal from receiving an incoming call. Non-Standard Default Packet Sizes Allows the user to subscribe to a larger maximum packet size of 256 octets for each direction of communication other than the default 128 octets normally provided. In order to have this capability, the user must also subscribe to the Flow Control Parameter Negotiation feature. Non-Standard Default Window Sizes Allows the user to subscribe to values for outgoing and incoming window sizes which are different than the standard network default. In order to have this capability, the user must also subscribe to the Flow Control Parameter Negotiation feature. Outgoing Calls Barred Prohibits a data terminal from originating outgoing calls.

Delaware LLC 1st Revised Sheet 9 Cancels Original Sheet 9 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) e. Features (Cont'd) (2) X.25 Packet Data Features Features (Cont'd) Throughput Class Negotiation Allows the calling data terminal to request specific throughput classes in the call request packet for both directions of data transmission. (3) Virtual Office ISDN (VOI) Virtual Office provides the following IntelliLinQ BRI services and features for a single monthly rate: Multiple Access IntelliLinQ BRI Utilizes both B channels of the ISDN architecture for either voice or circuit-switched data and also applies when only one B channel is used for circuit-switched data or alternate voice/data. Circuit-Switched Data on the B channel(s) Transmission of data at speeds up to 64 kbps. Alternate Circuit-Switched Voice and Data on the B channel(s) Transmission of voice or data at speeds up to 64 kbps with additional call offering, which allows the user s equipment to switch from voice to data calls, when required. Configuration Group Associates a button or buttons of an ISDN station to a feature or group of features. Each different terminal button arrangement requires that a different Configuration Group be assigned. Electronic Key Feature Package The following features are standard with this package. - Three Call Appearances - Individual Calling Line Identification - Hold - Drop - Transfer - Conference - Call Forwarding Variable - Unlimited Circuit-Switched Data Local Usage

Delaware LLC 1st Revised Sheet 10 Cancels Original Sheet 10 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) e. Features (Cont'd) (3) Virtual Office ISDN (VOI) (Cont d) Conditions: (a) (b) (c) (d) (e) (f) Customer may have no more than two packages per premise. The total monthly rate applies whether or not all of the features in the package are activated. VOI is only available on classes of service that are measured services. Customer may purchase the package on a month-to-month basis or on a contract basis for one, three, or five years. Minimum service requirement is one month for month-to-month. For contract rates the minimum service requirement is determined by the contract. If a customer under a two-year contract terminates service during the first year of the contract, the customer will pay early termination charges. If the customer terminates service after the twelfth month of service, the customer will not pay termination charges. The customer must contact the Telephone Company prior to the end of the contract period in order to renew the contract for additional periods of time. The customer may renew for two, three or five years. If the customer does not renew before the end of the contract period, the rate will revert to the month-to-month rate.

Delaware LLC 1st Revised Sheet 11 Cancels Original Sheet 11 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) e. Features (Cont'd) (3) Virtual Office ISDN (VOI) (Cont d) Conditions: (Cont d) (g) (h) (i) The customer under a three or five-year contract must contact the Telephone Company prior to the end of the contract to renew the contract. The customer has the option to renew for one, three or five years. If the customer does not renew before the end of the contract, the rate will revert to the month-to-month rate. If the customer terminates service during the initial or any renewal period of the contract, early termination charges will apply. Early termination charges will be calculated by taking the difference between the month-to-month rate and the contract rate and multiplying by the number of months in service. All regulations and conditions for IntelliLinQ BRI service apply to this offering. 3. Rates a. Application of Rates (1) IntelliLinQ BRI Access (a) Service Capability Charges (a.1) Monthly Rate Monthly rates for Service Capabilities apply per Service Capability provided. (a.2) Nonrecurring Charge The Nonrecurring Charge applies per termination for the installation or the move of each IntelliLinQ BRI Access arrangement. (b) Change Charge The Change Charge applies per Individual Line Business IntelliLinQ BRI service configuration for customer-requested changes to or addition of call appearances, adding or changing features in an existing configuration group, and adding or changing IntelliLinQ BRI features. (c) Configuration Group Charge The Configuration Group Charge applies per configuration group established in excess of one group on the initial establishment of IntelliLinQ BRI and any configuration group requested after the initial establishment of service.

4th Revised Sheet 12 Delaware LLC Cancels 3rd Revised Sheet 12 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 3 (Cont'd) 3. Rates 1 (Cont'd) b. Rates and Charges Nonrecurring Charge Per Month (1) D Packet IntelliLinQ BRI Access, per individual line 2 $43.96 $12.49 D Channel Packet-Switched Data, per service provided 4 33.22 4.00 (2) Featured Voice IntelliLinQ BRI Access, per Individual line 2 57.19 15.99 (I) D Channel Packet-Switched Data, per service provided 4 33.22 4.00 (3) Multiple Access IntelliLinQ BRI 2 43.96 14.49 (I) (a) (b) (c) (d) Each Voice service, per service provided 18.23 4.50 Circuit-Switched Data service, per service provided 18.23 4.50 Alternate Circuit-Switched Voice and Data service, per service provided 18.23 4.50 D Channel Packet-Switched Data, per service provided 4 33.22 8.00 (I) NOTES: 1 Access line discounts for Business accounts enrolled in the Corporate Rewards discount plan apply as found in the Guide for Detariffed Services - Competitive, Message Toll Service, Section 27. 2 IntelliLinQ BRI rates and charges are in addition to other applicable Individual Line Business service arrangement rates and charges as specified in the appropriate tariffs. 3 Effective, Individual Line Business IntelliLinQ BRI is grandfathered and no longer available to new customers. Moves, 4 Originating packet-switched data calls will be charged based on the interstate tariff (Verizon F.C.C. No. 1) or on an individual case basis, as appropriate. September 1, 2017

4th Revised Sheet 13 Delaware LLC Cancels 3rd Revised Sheet 13 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont d) 3. Rates (Cont d) b. Rates and Charges (Cont d) (3) Multiple Access IntelliLinQ BRI (Cont d) Nonrecurring Charge Per Month (e) Circuit Switched Data Usage, per minute or fraction thereof, per B Channel - $ 0.02 (f) Circuit Switched Data Usage Volume Discount Options Option Option 1 Option 2 Monthly Allowance 20 Hours Per IntelliLinQ BRI Service 140 Hours Per IntelliLinQ BRI Service 13.60 (I) 37.60 (I) Each minute or fraction thereof which exceeds the monthly allowance will be billed as follows; Option 1 Option 2 - $.008 per minute - $.004 per minute (4) Electronic Key Feature Package, per service provided $29.22 4.25 Electronic Key Features, each: (a) Automatic Exclusion 18.73.25 (b) Call Pickup 18.73.25 (c) Drop 18.73.25 (d) Feature Function Button 18.73.25 (e) Hold 18.73.25 (f) Individual Calling Line Identification 18.73 9.99 September 1, 2017

Delaware LLC 1st Revised Sheet 14 Cancels Original Sheet 14 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) 3. Rates (Cont'd) b. Rates and Charges (Cont'd) (4) Electronic Key Feature Package, per service provided (Cont'd) Electronic Key Features, each: (Cont'd) Nonrecurring Charge Per Month (g) (h) (i) (j) Key System Coverage for Analog Lines $18.73 $.50 Multiple Call Appearances of a Directory Number 18.73.25 Outgoing Called Line Identification for ISDN Sets 18.73.25 Shared Call Appearances for a Directory Number 18.98.50 (k) Short Hunt 18.73.25 (5) Packet-Switched Data Feature Package, per service provided 26.22 1.75 X.25 Packet Data Features (a) Fast Select, each 18.73.25 (b) Fast Select Acceptance, each 18.73.25 (c) Flow Control Parameter Negotiation, each 18.73.25 (d) Hunt Group, per group 18.73 1.75 (e) Incoming Calls Barred, each 18.73.25 (f) Non-Standard Default Packet Sizes, each 18.73.25 (g) Non-Standard Default Window Sizes, each 18.73.25 (h) Outgoing Calls Barred, each 18.73.25 (i) Throughput Class Negotiation, each 18.73.25

Delaware LLC 1st Revised Sheet 15 Cancels Original Sheet 15 A. INDIVIDUAL LINE BUSINESS IntelliLinQ BRI 1 (Cont'd) 3. Rates (Cont'd) b. Rates and Charges (Cont'd) Nonrecurring Charge Per Month (6) Closed User Group, per group established $ 73.18 Per User Assigned to a Closed User Group 24.97 (7) Change Charge 18.73 (8) Configuration Group Charge, per group established in excess of one group on the initial IntelliLinQ BRI installation and per group requested after the initial establishment of service 47.20 (9) Secondary Directory Number, per number established 16.98 $ 3.50 (10) Virtual Office ISDN (VOI) Month-to-Month 100.00 70.00 Optional Payment Plan (OPP) 24 months 100.00 50.00 36 months 75.00 50.00 60 months 75.00 47.00

Delaware LLC 1st Revised Sheet 16 Cancels Original Sheet 16 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (T) 1. General Residential IntelliLinQ BRI Service is an optional service arrangement for use with Residence Individual Line Per Call Service. Residential IntelliLinQ BRI Service uses the Basic Rate Interface (BRI) Arrangement of the Integrated Services Digital Network (ISDN). The rates herein are in addition to the residence individual line rates as specified in the Local General Tariff 3A. 2. Regulations a. Explanation of Terms Basic Rate Interface (BRI) Arrangement - Residential IntelliLinQ BRI Arrangement provides ISDN capabilities from an ISDN equipped switch in the central office. The BRI Arrangement consists of two "B" (Bearer) channels and one "D" channel (2B + D) which are defined as: B Channel - The B channel is a 64 kilobit per second (kbps) channel used for information transfer between users. The B channel may be used in conjunction with circuit-switched service. D Channel - The D channel is a 16 kilobit per second packet-switched channel that carries signaling and control for the B channels. Circuit Switching - Circuit Switching is a switching technique in which an entire circuit or, in a digital switch equipped for ISDN, a specific selection of time slots is dedicated to a given call. Residential Features Package - The Residential Features Package includes all of the Residential Features listed in e. following for one monthly rate. Integrated Services Digital Network - Integrated Services Digital Network (ISDN) describes the end-to-end digital telecommunications network architecture which provides for the simultaneous access, transmission and switching of voice, data and image services. These functions are provided via channelized transport facilities over a limited number of standard user-network interfaces. The ISDN architecture consists of digital switching systems which connect Basic Rate Interface lines to their serving central office. Residential IntelliLinQ Basic Rate Interface (BRI) - Residential IntelliLinQ BRI is an optional service arrangement which can be used in conjunction with a customer's Residence Individual Line Per Call Service. It uses the ISDN architecture to provide the customer with the capabilities of simultaneous access, transmission and switching of voice, data and image services via channelized transport. In addition, Residential IntelliLinQ BRI provides the customer with the service capabilities and features described in c. and e. following. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

Delaware LLC 1st Revised Sheet 17 Cancels Original Sheet 17 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) (T) a. Explanation of Terms (Cont'd) Multiple Access Residential IntelliLinQ BRI - Multiple Access Residential IntelliLinQ BRI utilizes the B channels of the ISDN architecture for either circuit-switched voice, circuit-switched data or alternate circuit-switched voice and data. Network Interfaces - ISDN Basic Rate Interface is comprised of a limited set of standard user-network interfaces. The BRI customer premises equipment (CPE) located at the customer premises must be compatible with the network interface. This interface is defined as follows: A two-wire interface is the physical interface between a switch equipped with ISDN and the network termination (NT1). The NT1 is customer premises equipment which is necessary for terminating a telephone circuit or facility at the customer premises. Secondary Directory Number - An ISDN Secondary Directory Number (SDN) is a software defined number that is assigned to a station with an actual telephone number and provides the user the capability to originate and receive calls over the SDN. SDN calls utilize the same facilities as the primary directory number and originating calls assume the characteristics of the station to which the SDN is assigned. b. Customers subscribing to Residential IntelliLinQ BRI Service must comply with National ISDN Basic Rate Interface specifications as specified by the Telephone Company. c. Service Capabilities Customers can configure Residential IntelliLinQ BRI Service using the following service capabilities: (1) Circuit-switched voice on the B channel(s). (2) Circuit-switched data on the B channel(s) at speeds up to 64 kbps per B channel. (3) Alternating circuit-switched voice and circuit-switched data on the same B channel(s). d. Conditions This service is offered subject to the following conditions: (1) The customer must subscribe to Residence Individual Line Per Call Service for use with Residential IntelliLinQ BRI Service. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

2nd Revised Sheet 18 Delaware LLC Cancels 1st Revised Sheet 18 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) d. Conditions (Cont'd) (2) Local measured rate usage charges apply to circuit-switched voice calls. Toll charges will apply when circuitswitched voice calls are made to points outside of the Local Service Area. (3) Circuit-switched data calls will be billed on a local usage-sensitive basis as specified in this Tariff. Toll charges will apply when circuit-switched data calls are made outside of the Local Service Area. (4) ISDN compatible terminal equipment is a requirement for operation. It is the customer's responsibility to obtain and power such equipment. If a power failure occurs at the service location and the terminal equipment used by the customer does not have a battery backup, the equipment will not operate and have no access to emergency number 9-1-1. (5) Residential IntelliLinQ BRI Service charges are in addition to applicable rates and charges associated with Residence Individual Line Per Call service. (6) Residential IntelliLinQ BRI Service is available only from central offices which have the facilities necessary to provide Residential IntelliLinQ BRI Service on the standard ISDN network platform. If a customer is served by a central office which does not have the facilities necessary to provide Residential IntelliLinQ BRI Service on the standard ISDN network platform, the Telephone Company may, in its discretion, provide Residential IntelliLinQ BRI Service to the customer from an alternate serving central office determined by the Telephone Company, at no additional charge to the customer; providing such service can be provided at a reasonable cost to the Telephone Company and the Telephone Company s existing rates for Residential IntelliLinQ BRI Service cover any additional cost for service from the alternate serving central office. The customer must accept the alternate serving central office assigned by the Telephone Company, and must agree to take service from the customer s normal serving central office at such time as Residential IntelliLinQ BRI Service is available from that central office. If Residential IntelliLinQ BRI Service is provided from an alternate serving central office, the customer must accept a telephone number associated with the alternate serving central office. The customer will also be subject to calling areas associated with the alternate serving central office as established in Telephone Company Tariffs. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. March 15, 2018

Delaware LLC 1st Revised Sheet 19 Cancels Original Sheet 19 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) (T) d. Conditions (Cont'd) (6) (Cont'd) When Residential IntelliLinQ BRI Service is available from the customer's normal serving central office, the customer will no longer take service from the alternate serving central office and will begin taking service from the normal serving central office, will accept a telephone number change to a number associated with the normal serving central office, and will be subject to calling areas associated with the normal serving central office as specified in Telephone Company Tariffs. If the customer does not take service from the normal serving central office after such service becomes available, but continues to take service from the alternate serving central office, charges for foreign exchange and/or foreign central office service will apply as specified in Telephone Company Tariffs. No charge will apply for transfer of this service from the alternate serving central office to the normal serving central office as set forth above, or to the number changes described above. In addition, the customer's service location must be within the distance limitations determined during installation of the service in the sole judgment and discretion of the Telephone Company. (7) Residential IntelliLinQ BRI Service does not preclude the customer from originating circuit-switched voice calls to, or receiving circuit-switched voice calls from, inside or outside of the customer s serving central office or Local Service Area. Where facilities are available, the customer will be able to originate circuit-switched data calls to, and receive circuit-switched data calls from, outside of the customer s serving central office. (8) Circuit-switched data calls will be billed at circuit-switched data usage rates even if the customer's equipment establishes the call as a voice call. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

Delaware LLC 1st Revised Sheet 20 Cancels Original Sheet 20 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) (T) d. Conditions (Cont'd) (9) Residential Features availability is dependent on the facilities providing the service. No credit is given on the package rate for features which are not available because facilities and appropriate digital technology are not in the serving central office. (10) Residential Features may not be selected individually. With the exception of Multiple Call Appearance and Shared Call Appearances for a Directory Number, rates and charges for Residential IntelliLinQ BRI Service provide for single appearances of Residential Features on the same channel. (11) Residential IntelliLinQ BRI Service provides access to two circuit- switched "B" channels. (12) Residential IntelliLinQ BRI Service will be installed only at a residence location. Residential IntelliLinQ BRI Service will be provided on no more than three lines at a given residence location. Residential IntelliLinQ BRI Service will not be provided at a location if the other service provided by the Telephone Company at that location is solely Business Service. Use of Residential IntelliLinQ BRI Service and the Residential Individual Line Measured Rate Service subscribed to by the customer for use with Residential IntelliLinQ BRI Service is not restricted to use of only a residence nature. Customers subscribing to Residential IntelliLinQ BRI Service will be provided Residence Service directory listings in accordance with Telephone Company Tariffs and will not be eligible for Yellow Pages listings. e. Residential Features Package The Residential Features Package provides the customer with the ability to access the following features where available. Use of these features require customer-provided ISDN compatible CPE and/or software. (1) Automatic Exclusion (2) Drop Automatically inhibits other stations from picking up a call on hold or bridging onto a call that is active at that station. This feature must be used in conjunction with Shared Call Appearances for a Directory Number. Allows the user to drop the last party added to a conference call. This feature must be used in conjunction with Three-Way Calling. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

Delaware LLC 1st Revised Sheet 21 Cancels Original Sheet 21 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) (T) e. Residential Features Package (Cont'd) (3) Feature Function Button (4) Hold Allows the user to assign certain features to a particular button on the user s ISDN set. When depressed, the button will activate the assigned feature. Allows the user to place a call on hold. (5) Individual Calling Line Identification Allows the user to have access to the directory number of the calling party. (6) Key System Coverage for Analog Lines Allows an ISDN set to provide call coverage for an analog set. (7) Multiple Call Appearances of a Directory Number Allows the user to have more than one appearance of the user s directory number assigned to the user s set, providing the capability of multiple incoming or outgoing calls associated with that directory number. Multiple incoming calls to this directory number can be terminated to the telephone if idle call appearances are available to accept the calls. Analog sets may have only one call appearance. (8) Outgoing Called Line Identification for ISDN Sets Provides the user originating a call with the number of the called party. (9) Shared Call Appearances for a Directory Number Allows a directory number from one terminal to appear as a call appearance on the terminals of other users. (10) Short Hunt Permits incoming calls to hunt over a set of directory number appearances in search of an idle directory number on which to terminate. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

Delaware LLC 1st Revised Sheet 22 Cancels Original Sheet 22 B. RESIDENTIAL IntelliLinQ BRI SERVICE 1 (Cont'd) (T) 3. Rates a. Application of Rates (1) Residential IntelliLinQ BRI Access (a) Service Capability Charges (a.1) Monthly Rate Monthly rates for Service. Charges apply per Service Capability provided. (a.2) Installation Charge The Installation Charge applies per termination. (b) Change Charge The Change Charge applies per Individual Line Residential IntelliLinQ BRI Service configuration for customer-requested changes to or addition of call appearances, adding or changing features in an existing configuration group, and adding or changing Residential IntelliLinQ BRI features. (2) Circuit-Switched Data Usage Circuit-Switched Data usage rates are based on day-of-week and time-of-day use. Charges for circuit-switched data usage apply as specified in b. following. (3) Circuit-Switched Voice Usage Residence Individual Line Per Call Service charges apply to Circuit-Switched Voice usage. 1 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013

Delaware LLC 1st Revised Sheet 23 Cancels Original Sheet 23 B. RESIDENTIAL IntelliLinQ BRI SERVICE 3 (Cont'd) (T) 3. Rates (Cont'd) b. Rates and Charges Installation Charge Per Month (1) Secondary Directory Number, per number established - $ 3.50 (2) Multiple Access Residential IntelliLinQ 125.00 BRI 1 20 hours 23.65 60 hours 29.00 140 hours 39.85 300 hours 67.00 500 hours 98.00 Unlimited 132.00 (3) Multiple Access Residential IntelliLinQ BRI(1) can be configured in any of the following ways: (a) Circuit-Switched voice service, - one or both B channels (b) Circuit-Switched Data service, - one or both B channels (c) Alternate Circuit-Switched Voice and - Data service, on both B channels (d) Circuit-Switched Data Usage, - - per Minute or fraction thereof 2 NOTES: (4) Residential Features Package, per B Channel - 4.25 1 Residential IntelliLinQ BRI rates and charges are in addition to other applicable Residence Individual Line Service arrangement rates and charges as specified in the appropriate Telephone Company Tariffs. The customer must select from the configurations listed in (3) (a) to (c) for the B channels. 2 Circuit-switched data and voice usage is applied per B channel at a rate of $0.01 per minute, or fraction thereof, for all local usage in excess of the Multiple Access usage allowance. 3 Withdrawn from residential service effective July 20, 2013; still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. July 20, 2013