Alcatel-Lucent OmniTouch My Teamwork Land Mobile Conferencing and Collaboration (LMRCC)
For on site mobile and remote staff in public safety, enterprise, and instutional environments, the office is not a fixed location with a desktop PC and telephone. For these workers, reliable communication is critical to job performance. Receiving up-todate information and the ability to respond and implement a plan is key. However communication access and interoperability is frequently a barrier due to the high costs and complex implementation required to connect disparate private and public networks and the array of devices used. OmniTouch My Teamwork LMRCC Solution The primary communication device for field personnel, on-premises mobile workers, and emergency first responders is land mobile radios (LMR). Recent breakthroughs in this technology enable LMRs to interoperate, allowing radios on different frequencies and system types to communicate. Alcatel-Lucent takes this LMR technology to the next level with OmniTouch My Teamwork LMRCC. The solution bridges the voice gap between radio, PBX set, and mobile phone/pda users allowing them to engage in the same multiparty conference call. OmniTouch My Teamwork LMRCC combines LMR interoperability with the feature-rich OmniTouch My Teamwork and SIP-based OmniTouch Advanced Communications Server (ACS) software platform to enable audio and data conferencing in the context of an LMR session. The solution supports voice conferencing with any telephony device in the LMR band and data collaboration with central office staff and users in remote locations with access to a secure Internet browser. INTEROPERABLE COMMUNICATION CHALLENGES Fragmented radio spectrum in use today Multiple devices and media used depending upon job location and functions Insufficient funding in the public sector to upgrade technology and equipment Proprietary-based vs. open, standards-based products and technology
OmniTouch My Teamwork A multimedia, multiparty conferencing and collaboration application, My Teamwork is completely software-based running on commonly available computer hardware for premises-based and hosted deployments or software as a service (SaaS) model delivery. The browser-based solution is enabled from any telephone, any location, and any browser for secure conferencing with anyone inside or outside the business without installing a client or using a virtual private network (VPN). The presence-aware, easy-to-use interface supports a complete feature set including meet-me, ad-hoc, and scheduled events with click-to-conference, IM chat, application and desktop sharing, document management, point-to-point integrated video, and more. OmniTouch Advanced Communications Server OMNITOUCH MY TEAMWORK HIGHLIGHTS Fully featured multimedia, multiparty conferencing and collaboration deployed on a single computer Software-based no proprietary hardware for low cost deployment and maintenance Works with Alcatel-Lucent and legacy telephone switches Direct connection to the PSTN with mixed IP and PSTN calling Secure and accessible via any telephone device, any PC, and any browser Browser-based no client to download for a plug and play user experience Easily scales two to thousands of users via software licensing Standards-based APIs for easy integration with existing business applications OmniTouch My Teamwork is powered-by the OmniTouch ACS, utilizing the Session Initiation Protocol (SIP) signaling standard, with an open framework for networking all manner of multimedia communications including disparate radio systems. For example, typically local police and fire departments using different radio bands are not able to communicate with one another during a crisis situation. With OmniTouch My Teamwork LMRCC, the application programming interfaces (APIs) in the underlying ACS map calls from the disparate radio systems via a conference bridge allowing the police and fire departments to communicate and respond to emergency events as a coordinated effort.
OmniTouch My Teamwork Paging System OmniTouch My Teamwork also supports a paging system adding voice-over-ip overhead speakers to conferences. The OmniTouch My Teamwork Paging System (MPS) broadcasts emergency alerts to single or multiple sites via sipenabled overhead speakers, acting as listen only conference participants. Speakers may be bridged into a single event or multiple conferences and PBX or radio set users can choose to page single or multiple overhead speakers. For example a central dispatch operator at the Police department uses OmniTouch MPS to page speakers at the local sports arenas, schools, and hospitals warning of severe weather conditions with anticipated flooding and power outages. The schools and stadiums need a single alert for evacuation purposes, while the hospitals require frequent updates on the situation. OmniTouch My Teamwork LMRCC Solution Diagram Mayor, Local Government OmniTouch My Teamwork FEMA, Governor (Mobile/PDA Users) Other Emergency Services PSTN Conference Room 2 Conference Room 1 Fire Fighters -SIP Adapter (RSA-1) 2 1 3 -Band 1 IP Network Data IP Touch Set OmniPCX Central Dispatch VoIP Speakers OmniTouch My Teamwork Paging System (MPS) -SIP Adapter (RSA-N) 1 2 Police Officers -Band N 3 Schools, Hospitals, Stadiums
For Emergency Response Consider the 2004 Tsunami that hit Southern Thailand, the Great Hanshin Earthquake near Kobe Japan in 1995, the events of September 11, 2001 in New York or Hurricane Katrina that decimated the US Gulf coast in 2005. All of these natural and human disasters required disparate emergency organizations at local and national levels to work together and respond immediately and efficiently time is critical. Real-time voice communication between on-site stakeholders for decision-making and field staff for implementation is necessary. Normally the only on site mode of communication in these instances is land mobile radios (LMRs) used by public safety groups dispatched to the site. With OmniTouch My Teamwork LMRCC, field staff equipped with LMRs can be connected to both one another and a central emergency operations center with Internet access to receive and relay data. In a real-use scenario an emergency conference bridge is set-up to coordinate efforts across an affected area. On the call an operator and other staff from various government and military branches view satellite imagery of the area and share data with off-site subject matter experts for analysis. Field teams using a variety of devices including LMRs can also join the call and to be kept apprised of situations as they happen so plans can be altered as needed. To effectively protect and serve constituents in these times of natural and human disasters, governments and public safety groups at every level require a coordinated command and control response action plan. Effective, real-time communication helps save lives and increases security. 80 percent of US cities surveyed do not have interoperable communications with the Department of Homeland Security and Justice Department. Sixty percent do not have interoperable capability with state emergency operation centers. UNITED STATES CONFERENCE OF MAYORS SURVEY OmniTouch My Teamwork LMRCC Call Scenario Command Station (using OmniTouch My Teamwork LMRCC) DHS, FEMA, Red Cross, Local Police and Fire Chiefs, White House State Regional Office Web Browser PSTN Phone Local Police Chief Web Browser PSTN Phone City Regional Office Web Browser PSTN Phone Local Fire Chief Web Browser PSTN Phone On-Site Supervisor & Web Browser Field Officer On-Site Supervisor & Web Browser Field EMT On-Site Supervisor Field Officer On-Site Supervisor & Web Browser Field EMT
For Enterprises With the Alcatel-Lucent solution, we can now hold more effective, timely briefings and quickly request the appropriate resource assistance from our various agency and emergency response teams. DOUG ONHAIZER, COMMUNICATIONS TECHNOLOGY ADMINISTRATOR, CITY OF VIRGINIA BEACH Many enterprise environments also rely on LMRs for communication. Industries like manufacturing, transportation, and retail typically use a combination of devices including radios for maintenance workers, warehouse personnel, and floor staff. These businesses depend upon the timely receipt of goods and services to run their operations. In manufacturing, the shipping manager can conference with customers and transportation personnel to confirm finished goods inventory for order fulfillment and confirm shipping date. The production line manager, purchasing clerk, suppliers, and off-site warehouse staff can share data relevant to parts on hand and delivery to support the master schedule and just-in-time inventory. While enterprise customers depend upon shipments to streamline the supply chain, transportation vendors seek to eliminate multiple pickup and delivery attempts for cost reduction and efficiency. OmniTouch My Teamwork LMRCC facilitates communication between he customer, dispatch center, and driver to minimize late or missed shipments. With OmniTouch My Teamwork LMRCC, enterprises can better manage inventory and deliveries resulting in higher productivity and impoved customer satisfaction.
For Campus Environments For education, healthcare, and hospitality environments with maintenance, security, and housekeeping typically managing multiple buildings, OmniTouch My Teamwork LMRCC is a valuable tool connecting staff across the campus via their LMR devices. In a hotel environment, front desk staff conference with housekeeping and maintenance personnel to relay guest service requests or maintenance issues thereby reducing travel back and forth for supplies and information. This also reduces costs by eliminating the need for multiple devices because fixed employees no longer require both a PBX desk set and a radio to communicate with on site roamers. In an educational setting, OmniTouch My Teamwork LMRCC assists campus security monitoring video surveillance cameras to direct field officers to problem areas or cancel requests due to false alarms. Maintaining communications with central dispatch through real-time conferencing ensures potential situations are resolved promptly before escalation. The OmniTouch My Teamwork LMRCC Solution OmniTouch My Teamwork LMRCC connects valuable human resources into large or small-scale voice conferences and multimedia sessions across distributed networks and geographies, supporting virtually any telephone system or network. The interconnection can be made over a private managed LAN or via a secure VPN through the public Internet. Emergency responders receive critical information updates in a crisis and enterprise and institutional organizations run operations more efficiently through coordinated communication resulting in higher customer service and productivity levels. For more information about this and other solutions contact your Alcatel-Lucent sales representative or business partner.
Applications 21907 - ENG 05/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. 2007 Alcatel-Lucent. All rights reserved. Printed in EEC on chlorine-free paper. Marketing Reference: 4286348 Alcatel-Lucent Reference: 8AL020043193DMUSA www.alcatel-lucent.com