Vodafone Automotive Stolen Vehicle Tracking Systems automotive.vodafone.co.uk Vodafone Power to you
Thank you for subscribing to the Vodafone Automotive Stolen Vehicle Tracking Service. This guide will help you to gain an understanding of how to use the Vodafone Automotive Stolen Vehicle Tracking Service. However, should you have any issues that need further clarification, just call Customer Services where our advisers will be available to answer your query. When registering for the Vodafone Automotive Stolen Vehicle Tracking Service, you are also provided with all the same details and contact numbers needed if your car is stolen. Keep these details safe and not in the car otherwise you will not be able to refer to them if your car is stolen. Vodafone Protect & Connect and Vodafone NavTrak are stolen vehicle tracking systems by Vodafone Automotive. They use the latest Global Positioning System (GPS) and Global Positioning System for Mobile communications (GSM) technology providing pinpoint accuracy and unparalleled service levels. Please refer to your welcome pack to see which product is installed in your vehicle. Please note that some products may not have been available to you at the time of purchase dependant on the type of model and make. Contact Vodafone Automotive Vodafone Automotive Customer Services (Monday-Friday 09:00-17:00) +44 (0) 1282 473 732 Vodafone Automotive 24/7 Stolen Vehicle Helpline +44 (0) 333 222 0799 or +44 (0) 1282 473 799
Vodafone Protect & Connect Vodafone Protect & Connect offers theft tracking on demand with coverage in 44 European countries and comes included with My Connected Car web and mobile applications*. Pinpoint GPS Tracking Accurate to within 10 metres System Transferable System transferable to a new vehicle Re-installation charge applies International GSM & GPRS Coverage Unique roaming SIM card gives coverage across more than 180 countries System Health Check Regular automatic self diagnostic check 24/7 Service Via Vodafone Automotive s Europe wide network of Secure Operating Centres Full 3 year warranty All Vodafone Protect & Connect systems benefit from a comprehensive 3 yr parts & labour warranty Theft History Detailed theft history facilitates recovery and helps Police to secure convictions App & Web included See page 6 for details of the Vodafone Protect & Connect app * 99 recovery fee to be paid in the unfortunate event of theft
Vodafone Protect & Connect 6 Vodafone Protect & Connect 6 offers stolen vehicle tracking with pan European coverage* as standard, and is recognised by major insurers thanks to Thatcham Category 6 (formerly Thatcham TQA) accreditation. Pinpoint GPS Tracking Accurate to within 10 metres Automatic System Health Check Regular automatic self diagnostic check International GSM & GPRS Coverage Unique roaming SIM card gives coverage across more than 180 countries Full 3 year warranty All Vodafone Protect & Connect systems benefit from a comprehensive 3 yr parts & labour warranty European Coverage Local language Police liaison and recovery across 49 countries worldwide System Transferable System transferable to a new vehicle Re-installation charge applies 24/7 Service Via Vodafone Automotive s Europe wide network of Secure Operating Centres App & Web included See page 6 for details of the Vodafone Protect & Connect app Theft History Detailed theft history facilitates recovery and helps Police to secure convictions Tow-Away Alert When motion is detected with the ignition switched off (e.g if the vehicle is towed away) Thatcham CAT6 accredited Tamper Alert When the vehicle battery is disconnected or discharged, or the system wiring is cut Recognised by major insurers GSM Jamming Alert When an attempt to jam the GSM signal is made
Vodafone Protect & Connect 5 Vodafone Protect & Connect 5 is the top of the range Thatcham Category 5 accredited system, incorporating all the benefits of Vodafone Protect & Connect 6 and the added protection of Automatic Driver Recognition and Engine Start Inhibit. Automatic Driver Recognition Alerts the Secure Operating Centre immediately if your car is stolen, even if the thief has your keys Theft History Minute by minute theft log helps Police secure convictions Engine Start Inhibit Activated by the Secure Operating Centre with Police authorisation, to prevent the engine from being restarted Pinpoint GPS Tracking Accurate to within 10 metres Tamper Alert Activated when the car battery is disconnected or discharged, or when the system wiring is cut International GSM Coverage Roaming SIM card gives coverage across more than 180 countries Tow-Away Alert Triggered when motion is detected with the ignition switched off and the driver card is not present European Coverage Local language Police liaison and stolen vehicle recovery across Europe System Health Check Regular automatic self diagnostic check Insurance Accreditation Conforms to the Thatcham accreditation for stolen vehicle tracking systems and is approved by major insurers GSM Jamming Detection Detects electronic blocking of GSM signals Garage Mode Set by the Secure Operating Centre when the car has been given to the Dealer for maintenance Transport Mode Set by the Secure Operating Centre when the car is being transported. This will prevent false alerts being generated
My Connected Car App and Web With My Connected Car, you can access and manage a number of your vehicle security and safety functions remotely. My Connected Car provides easy access to vehicle information such as real-time vehicle location, directions to the vehicle and geofence ability* ±. How to Access the My Connected Car service Fill out a registration form and send to our dedicated Vodafone Automotive customer service team Install a Vodafone Automotive stolen vehicle tracking device Receive a text with login details Download the My Connected Car app, available on Android & IOS, and sign in using the login details provided Download the My Connected Car app from the app store on IOS and Android now for a free demo. Live Vehicle Location Including satellite Google maps viewing Trip reports See your latest and historical journeys including distance travelled as well as average and maximum speed Car Finder Route (Driving and Walking) Can t remember where you parked? Car finder shows you the quickest way to get back to your vehicle Geofence Set a Geofence zone and receive an in-app notification if vehicle enters or leaves that area Special modes* Simply activate Garage Mode or Transport Mode without the need to contact our customer service team Speed Alert Set a specific speed limit and receive an in-app notification if you exceed that limit SOS button* direct to the Vodafone Automotive Secure Operating Centre Multiple vehicles Up to 10 vehicles available in one account Self-Diagnosis* Perform your own system health check * Features may not be available on Vodafone Protect & Connect ± My Connected Car not available for Vodafone NavTrak
Vodafone NavTrak ADR 5 & ADR 10 Vodafone NavTrak ADR 5 & ADR 10 comes with the functionality of Automatic Driver Recognition (ADR). The system, which is discreetly installed in your car is easy to use and provides the following features. Automatic Driver Recognition Alerts the Secure Operating Centre immediately if your car is stolen, even if the thief has your keys Pinpoint GPS Tracking Accurate to within 10 metres Tamper Alert Activated when the car battery is disconnected or discharged, or when the system wiring is cut International GSM Coverage Roaming SIM card gives coverage across more than 180 countries Tow-Away Alert Triggered when motion is detected with the ignition switched off and the driver card is not present European Coverage Local language Police liaison and stolen vehicle recovery across Europe System Health Check Regular automatic self diagnostic check Insurance Accreditation Conforms to the Thatcham accreditation for stolen vehicle tracking systems and is approved by major insurers Theft History Detailed theft history facilitates recovery and helps Police to secure convictions Garage Mode Set by the Secure Operating Centre when the car has been given to the Dealer for maintenance Engine Start Inhibit* Activated by the Secure Operating Centre with Police authorisation, to prevent the engine from being restarted *Only available on certain vehicles
If your car is stolen After an alert has been received, the Secure Operating Centre advisors attempt to contact you using the telephone numbers that you supplied at the time of registration. A minimum of two telephone numbers must be provided at the time of activation of the contract. The Police are not contacted until an advisor has spoken with you. This is to comply with Police procedures so that Police time is not wasted with false alarms. Once the theft has been confirmed with you, an advisor will ask you to contact the Police to report the theft and to call the advisor back immediately with a Police incident number. Receipt of an alert does not constitute a confirmed theft, as Police Forces require key holder verification of a theft. The Secure Operating Centre then liaises with the relevant Police Force to seek to recover your car. If your car is outside the UK, our network of Secure Operating Centres work with the Police in their local language to recover your car quickly. In order to prevent your car being moved following a theft, the Secure Operating Centre under instruction from the Police, may temporarily prevent the car s engine from restarting*. Once the Police have secured the stolen car, arrangements are made with you for the car to be collected. The Police may require it to be taken to a secure compound for further investigation. You will be liable for any statutory Police recovery and storage charges, payable directly to the Police. *Only available on certain devices
Important Information Driver cards When the battery nears the end of its working life you will receive an SMS message advising you of this. The internal battery should be replaced with a standard battery, type CR2032, which can be purchased from most high street outlets. In order to conserve battery life, the driver card can be switched off during periods of inactivity by pressing and holding the button on the card for 10 seconds. The LED, positioned above the button on the driver card will stop flashing. To switch the driver card back on, press and hold the button for 3-5 seconds until the LED starts to flash (once every 3 seconds). False alerts Excessive false alerts may result in a charge. To avoid unnecessary alerts, contact the Secure Operating Centre to inform them of any potential false alarm. With your consent, the Secure Operating Centre will set one of the following modes. Transport mode This mode inhibits the alerts that would be generated by unexpected movement of the car, whilst the ignition is switched off. For example if the car is to be transported. Garage mode This mode inhibits the alerts that would be generated by unexpected tampering with the car, for example: The car is to be serviced The battery is to be disconnected Dealer maintenance on the device is to be performed To change to transport or garage mode, please call +44 (0) 333 222 0799
Supplementary Information Damage check If you are involved in an accident or if your car battery has been disconnected for any reason (for example, body work repair or paint re-spray), you must call Vodafone Automotive Customer Services so that they can test the system to check that it is still functioning correctly. Subscription packages Your chosen subscription package will be detailed in your welcome letter. We will contact you towards the end of the subscription period to arrange subscription renewal. Insurance benefits The Vodafone Automotive products listed in this user guide have been approved by Thatcham in the UK. As a result, most insurers recognise our products as approved security tracking systems and may be pleased to offer policy holders a premium rebate or other benefits as a reward for fitting this system. Hands-free mobile phone use The use of hand-held mobile devices whilst driving is now prohibited in most European countries. Therefore, it is important that services are only accessed using a legally compliant hands-free kit while your car is on the move. Otherwise, you must safely park up and switch off your engine before calling us. Change of details Should any of your personal details change you must call Vodafone Automotive Customer Services. For example: Changing the registration plate on your car. Your car has been sold. Change of address. Change of mobile phone number New owner buying a pre-owned car already fitted with a Vodafone Automotive Tracking System Protecting your data By subscribing to our services, we recognise that you have given us personal information about you and your car. Protection of your data is core to our commitment to you. Please see our separate Privacy Policy, which can be located in the downloads section of our website at automotive.vodafone.co.uk Our commitment to you Although we cannot prevent vehicle theft, we strive to develop ways to help customers to protect their assets. Feedback We value your feedback to help us to improve our services. Simply e-mail your comments to us at: customerservice-uk@vodafonetelematics.com
How to change your Driver Card Battery Some of our devices work with an additional layer of security in the form of Automatic Driver Recognition (ADR) cards. Your device batteries require replacing periodically. Please read below to see how to change your battery: The internal battery should be replaced with a standard battery, type CR2032, which can be purchased from most high street outlets. To change the battery, please remove the cover from the ADR card by using a small screwdriver to gently lever open the cover at diagonal corners: Remove the existing battery by sliding it out of the metal grip and replace it like for like with the new battery. After changing the battery, please switch the ADR card back on. Press and hold the button continuously for 3-5 seconds. During this time the LED will illuminate continuously. As soon as you stop pressing the LED light goes out. Following this the LED should pulse intermittently approximately every 4 seconds. (Please bear in mind that this pulse can be significantly dimmer than the light you see when you press the button). If the LED flashes on its own, it is emitting a signal. If not, please try again. For further information on how to change your device battery, please refer to our website. Should you have any queries relating this or require any further assistance, please do not hesitate to contact us on +44 (0) 1282 473 732.
For more information +44 (0) 1282 473 732 customerservice-uk.telematics@vodafone.com automotive.vodafone.co.uk Vodafone Automotive UK Limited Shuttleworth House, 21 Bridgewater Close, Network 65 Business Park, Hapton, Burnley, Lancashire, BB11 5TE, United Kingdom Tel. +44 (0)1282 473 732 email. salesuk.telematics@vodafone.com Vodafone Group 2016. This document is issued by Vodafone in confidence and is not to be reproduced in whole or in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective owners. The information contained in this publication is correct at time of going to print. Such information may be subject to change, and services may be modified supplemented or withdrawn by Vodafone without prior notice. All services are subject to terms and conditions, copies of which may be obtained on request. Apple, the Apple logo, iphone, and ipod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.