Peace of mind, in real-time. User Guide

Peace of mind, in real-time User Guide

The hereo Family User Guide - Table of Contents GETTING STARTED 3 WHAT S IN THE BOX 3 GETTING TO KNOW YOUR HEREO WATCH 3 CHARGING YOUR HEREO WATCH 4 DOWNLOADING THE HEREO FAMILY APP 5 ACCOUNT REGISTRATION 5 PROFILE CREATION 6 PAIRING YOUR HEREO WATCH 7 USING THE HEREO WATCH AND FAMILY APP 11 CREATING SAFE-ZONES 11 ADDING FAMILY MEMBERS 12 WATCH S SETTINGS 13 WIRELESS LEASH 15 ADJUSTING THE TIME ON THE HEREO WATCH 16 ACTIVATING THE PANIC ALERT 16 USING THE APP 17 OVERVIEW 17 MAIN MENU 17 USER MENU 19 ADD/REMOVE MEMBER 19 CURRENT LOCATION OF USER 19 FIRMWARE UPDATES 19 TROUBLESHOOTING 19 RESTART YOUR WATCH 19 YOUR WATCH IS DISPLAYING SYNC FOR A LONG TIME 19 IF YOUR WATCH HAS BEEN LOST OR STOLEN 20 NEED FURTHER SUPPORT? 20 DISPOSAL AND RECYCLING INFORMATION 20

3 The hereo family User Guide GETTING STARTED WHAT'S IN THE BOX hereo GPS Watch Universal power charger Micro USB cable Quick start guide GETTING TO KNOW YOUR HEREO WATCH ANATOMY Screen Panic Alert / Send pre-defined message USB Connector GPS Module WRISTBAND SIZE The hereo GPS Watch comes with an adjustable wristband with six different sizes between 120-160mm. When putting on the watch, ideally it will be snug on your child s wrist so as not to risk the watch slipping off. DIMENSIONS The dimensions of the watch face are 15x38x38mm (HxWxL). WEIGHT The watch weighs 45g. SPLASH PROOF The watch will endure splashes of water (e.g. washing hands or a few drops of rain) but it should not

4 be submerged in water or under high water pressure. We do not recommend swimming, showering or bathing with the watch on. MATERIAL The watch s wristband is made out of non-allergenic silicon and the face is made of plastic. BATTERY The watch has a 410 mah LiPo (lithium-polymer) battery that will last up to 60 hours on a single charge (depending on usage and mode). TOUCHSCREEN INTERFACE The screen is an EPD (Electronic Paper Display) and has a touch sensitive display with which you can send a Panic Alert and pre-defined messages CHARGING YOUR HEREO WATCH The hereo GPS Watch has a micro USB port for charging the device via the included power adapter. To charge the device: 1. Connect the USB cable (male) to the USB power charger 2. Connect the power charger to your wall outlet 3. Connect the Micro-USB connector (male) to the hereo GPS Watch Depending on usage, your device can last up to 60 hours on one charge. You can check the battery level of your watch through the app. It is strongly recommendable to charge the device every evening, as to not find yourself with only a few hours left of battery life just when you need it the most. Just plug the device to the charger in the evening and remove it the next morning, before your child leaves the house. CHARGE INDICATORS Your watch should take approximately 2h to be fully charged. Charge indicators are as follows: OFF : Will display on the screen when the battery is flat and needs to be charged. SYNC : Will be displayed when connecting to the server CHRG : Will be displayed on the screen during the charging process. FULL : Will be displayed on the screen when the watch reaches its full charge.

5 DOWNLOADING THE HEREO FAMILY APP Before you can use your new hereo GPS Watch, you will need to download the free hereo Family companion app from itunes (for ios based iphones) or Google Play (for Android smartphones). From your smartphone Navigate to: www.hereofamily.com/download OR Scan this QR code: ACCOUNT REGISTRATION Once you have successfully downloaded and installed the hereo Family app on your device, upon opening the app you will be prompted with a log in / sign up screen. NOTE: If you already have a hereo app account, you can go ahead and sign in, click on the arrow icon displayed on the feed page, invite a new member, select activate hereo watch", and skip to the next section of this walk through PAIRING YOUR HEREO WATCH

6 If you are new to the hereo family, select Sign Up and follow the prompts to create your hereo account. PROFILE CREATION Photo Upload You can upload a picture from your camera roll or take a new picture with your device camera. Don t be shy, give us your best shot ;-) Proceed to fill in your email address, first and last name, phone number, and a memorable password. Hit Create Account, and you are good to go! IMPORTANT: Your password should contain capital letters, lowercase letters, and numbers.

7 PAIRING YOUR HEREO WATCH If you just created a new app account, you will be given the option to activate your new hereo GPS Watch. The wizard on our app will guide you through every step of the activation. Once your account is created successfully, click Add Device. Enter your child s information and proceed to the next step.

8 Select hereo 2. Make sure your bluetooth is enabled on your smartphone and click Scan.

9 You will see a list of the devices found. Note that the last three digits displayed on your watch's screen are shown on your phone. If you have more than one watch, choose the device you want to activate first. Insert the 4 digits displayed on your watch. Press "pair device" and wait a few moments - activation can take up to 2min. IMPORTANT: If your watch is displaying only 3 digits, add "0" (zero) as the 1st digit. Eg: If you watch is displaying 567, insert 0567 on the app.

10 Now that you have successfully created an account and paired the app with your hereo GPS Watch, you will be directed to your News Feed, where you have the option to define Safe- Zones and add family members. You can do this now, or skip it and come back to it later via the settings menu at any time.

11 USING THE HEREO WATCH AND FAMILY APP CREATING SAFE-ZONES Safe-Zones are virtual geo-fences around a pin point on the map that enable you to receive push notifications anytime one of your family members enters or exits the predefined perimeter. While the hereo app will learn your child s routine and periodically suggest new Safe-Zones, you can get right to it after the setup. TIP: Safe-Zones help extend your device's battery life and we recommend that you create one for each place where your child usually spends a lot of time.

12 ADDING FAMILY MEMBERS You can add a family member at any time by clicking on the arrow in the top-right corner of the Feed screen. After clicking the menu, a dropdown menu will appear where you can invite a new member.

13 You can also add or remove members at anytime directly via the Members section on the Main Menu. WATCH'S SETTINGS From within the hereo Family app, select the watch user and click on "Settings". You will be prompted with a list of the watch's operating modes as well as time format (time zone, and 12/24h clock display) and panic alert settings. Operating modes are as follows:

14 DAILY MODE This mode regularly updates the location of the watch on the family map and sends Safe-Zone breach notifications as they occur. STAND BY This is your battery saver mode. While you will not receive any push notifications for Safe-Zones, you can request a location update at any time via the update button. You will still receive panic alerts and low battery alerts. EMERGENCY This is a live tracking mode. Once activated, the app will continuously track the watch and feed the map with real-time updates. This mode is power hungry and will quickly consume the watch s battery capacity, so please use sparingly. FLIGHT MODE This mode will shut down all communications to and from your watch.

15 WIRELESS LEASH The watch has a Wireless Leash feature that uses bluetooth to create a proximity sensor. When this feature is activated, you will be notified if your child wanders to far away from you(or whoever is holding the phone with the hereo app). You can activate the Wireless Leash by clicking on the shield icon on the watch user s home screen. Note: Wireless Leash only works on watch users. You cannot use Wireless Leash on another app user. When the feature is activated, the shield icon should change from white to blue background. You'll be notified if your child wanders more than 30 meters away from you (in an open space). Additionally, you can deactivate this feature by clicking the shield icon again, and the background color should revert back to white.

16 ADJUSTING THE TIME ON THE HEREO WATCH The time on your hereo watch can be adjusted by selecting the appropriate time zone from within the settings on the hereo Family app. Simply select the relevant user, click on "Settings" (gear icon), and adjust the time zone as well. You can also choose how you would like time to be displayed on the watch, 12h or 24h format. ACTIVATING THE PANIC ALERT You can control what happens when the child activates the alert on his/her watch. To issue a panic alert from the device, press the bottom half of the watch screen and hold for 3-4 seconds. A successfully issued panic alert will flash an SOS message on the watch display. When the Panic Alert is activated from the watch, a push alert and backup email will be delivered to each and every family member with the last known location of the watch that issued the alert.

17 USING THE APP The following is a detailed overview of the companion hereo Family app, the sidekick of your hereo GPS Watch. Via the app, you can customize the frequency of interactions with the GPS watch, define Safe-Zones, receive check-in updates, get panic alerts, and much more. You can read on for the full list of features included in the companion app. OVERVIEW Main Menu User Menu Add/Remove Member Current Location of User Action Bar MAIN MENU The main menu is divided into two sections, an action bar at the bottom (Check-in, Alert), and a sub-menu to customize your interaction with the app and watch.

18 SUB-MENU FEED This is the default screen you will see whenever you open the app. On the Feed, you can scroll down to see the user s location history (routes) and places that have been recently visited. Information regarding the active user s current location, such as approximate address, time of last location share, and accuracy indicator can be found under the user s picture. The map also supports pinch to zoom and double tap zoom. SAFE-ZONES Here is where you find a list of all the Safe-Zones defined in your account. You can activate or deactivate specific Places for specific members. To create a new Safe-Zone, please refer to CREATING SAFE-ZONES. MEMBERS Add, edit, delete, or grant editing permissions to a family member here. Once you have submitted the form, an email invitation will be sent to the user notifying them of the invitation. Once accepted, the new user will be added to your app family. NOTIFICATIONS Here you will find a list of incoming notifications filtered by user, such as low battery alerts, Safe-Zone notifications, panic alerts, and more. SETTINGS Edit your profile, alert settings, and disable/enable location sharing, etc. ACTIVATE WATCH Activate a new watch HELP CENTER Direct access to our online Help Center for additional resources. ACTION BAR CHECK IN Hit Check In to broadcast your location to all family members. Depending on their own settings, they will either receive a push notification to their smartphone, an email, both, or none at all (everybody needs a little quiet time every once in awhile). ALERT This is the Panic Alert. Clicking on it will issue an alert to all family members containing your current location. Depending on their own settings, they will either receive a push notification to their smartphone, an email, both, or none at all.

19 SETTINGS User settings, where you can call, message, or get directions to another user. You can also see the selected user s notifications. USER MENU Here s where you get a live update on a User s current position. Just hit Update, sit back and give the app a few seconds to scrape every corner of the world before it provides you with an automagical location update. You can also get directions to another user, send a Hug message to a watch, or update your settings. ADD/REMOVE MEMBER A new hereo in the family? Just hit the arrow icon in the top-right corner and you will be have the option to invite a new member. CURRENT LOCATION OF USER The user s current location will be displayed at the top of the main screen. FIRMWARE UPDATES You may periodically receive messages via the hereo Family app notifying you of an available software or firmware update for your device. The next time you connect your watch to your computer (via the included USB cable), you will be prompted to follow the instructions for completing the upgrade. TROUBLESHOOTING RESTART YOUR WATCH To restart your watch, try disconnecting and then reconnecting it to the charger. It might take a few minutes for the watch to turn on. YOUR WATCH IS DISPLAYING SYNC FOR A LONG TIME If the screen shows SYNC, the device is having difficulties connecting to a cell network in your area. It can take up 20 minutes to activate when in an area of bad reception. Try connecting and then disconnecting from the power plug and wait 20 minutes. We suggest that you leave the watch close to a window or outdoor area while it attempts to find signal. If it still doesn t load, please contact our Support department..

20 IF YOUR WATCH HAS BEEN LOST OR STOLEN. First things first. If your watch still has battery (this can be verified via the watch dashboard on your app), you can get a location update from within the app. If the watch is out of battery, please contact our customer support team and we will do our best to help you. NEED FURTHER SUPPORT? Should you have any issues with your hereo watch, please refer to our online Help Center: support. hereofamily.com DISPOSAL AND RECYCLING INFORMATION This symbol on the products, its battery or its packaging means that this products and batteries must not be disposed of with household waste. It is your responsibility to hand this over to an applicable collection point for the recycling of batteries and electronic equipment. This separate collection and recycling will help to conserve natural resources and prevent potential negative consequences for human health and the environment due to the possible presence of hazardous substances in the battery and electronic equipment, which could be caused by inappropriate disposal. For more information about where to drop off your batteries and electronic waste, please contact the distributor or the shop where you purchased the product.