DNA Assurance. Predict Network Failures Before They Become Issues

PSOEWN-4360 DNA Assurance Predict Network Failures Before They Become Issues Damodar Banodkar, Product Manager, Enterprise Group Bill Rubino, Product Marketing, Enterprise Group Manuel Ortiz, Senior Wireless Engineer, Houston Methodist Hospital

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Agenda 1 Intent-based Networking 2 Cisco DNA Assurance Overview 3 Cisco DNA Assurance Demo 4 Houston Methodist Hospital Insight 5 Questions and Answers 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Unprecedented Demands on the Network Digital Disruption Complexity Security 63 million new devices online every second by 2020 1 3X spend on network operations vs network 2 6 months to detect breach 3 Lack of Business and IT Insights Slow and Error Prone Operations Unconstrained Attack Surface 1. Gartner Report - Gartner s 2017 Strategic Roadmap for Networking 2. McKinsey Study of Network Operations for Cisco 2016 3. Ponemon Research Institute Study on Malware Detection, Mar 2016 PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

The Need for a New Network Learning The Network. Intuitive. Intent Context Powered by Intent. Informed by Context. Security PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

Smarter Operations DNA Assurance Monitoring & troubleshooting made Easy Converting Data into IT Insights! Challenges Workgroups Mobile IoT devices Applications Right place Right time Right action Mergers 43% IT time is spent on troubleshooting Routers Switches Wireless

Right Place: Problem Isolation What is Assurance for Wireless? Combine deep insights with rich context to deliver a consistent experience and proactively optimize your network Contextual data, Wi-Fi ios Analytics, Streaming Telemetry Right Time: Problem Replication Active Sensor Testing, Network Time Travel, Real Time Forensics Right Action: Problem Resolution Actionable Insights, Suggested Remediation

Wireless Network Infrastructure for Real-time and Granular Network Insights DNA Center Actionable Insights Network Insights Suggested Remediation Policy Automation Analytics Network Time Travel Real-Time Data Streaming Telemetry Programmable interface Anomaly driven telemetry Real Time Forensics 360 Network Visibility Intent-based Network Infrastructure Software defined Radio (FRA) Wi-Fi ios Analytics Active Sensor test PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

Right Place: Problem Isolation How Cisco Does It? 50% of WiFi Issues take more than 30 minutes to resolve Everything as a sensor 360 Contextual Graph Before: Hours finding needle in the haystack Streaming telemetry After: Get to root cause in minutes DNA Center Assurance Wi-Fi Analytics for ios 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

DNA Center Assurance From Network Data to Business Insights Network Telemetry Contextual Data Complex Event Processing Correlated Insights Suggested Remediation Syslog Traceroute Netflow Complex correlation Clients Baseline AAA Telnet Router Wireless DNS OID IPSLA SNMP IPAM MIB AppD CMX DHCP CLI Ping Steam Processing Metadata extraction Application Network Everything as a Sensor Over 100+ Actionable Insights Client Applications Wireless Switching Routing 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Wireless Client Insights Apple + Wi-Fi Analytics with ios This partnership with Apple enables any ios client to speak to DNA Center with client diagnostics. 1 Device Profile Client shares these details Model e.g. iphone 7 OS Details 2 Wi-Fi Analytics Client shares these details BSSID RSSI Channel # 3 Assurance Client shares these details Error code for why did it previously disconnected Provides a more comprehensive view of all potential root causes of wireless issues. Support per device-group Policies and Analytics Insights into the clients view of the network Provide clarity into the reliability of connectivity Problems affecting ios clients are likely affecting all wireless clients. PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

Right Time: Problem Replication How Cisco Does It? 47% Of organizations have 10% or more of their users experience a WiFi issue in a typical week 14 days of history with full context Proactively test & validate user experience Before: WiFi issues come and go. If you cannot replicate, you cannot solve Predictive trends to resolve issues* After: Network Time Travel with full context DNA Center Assurance Aironet Active Sensor 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Aironet Active Sensors Use a powerful network testing solution endpoint to put yourself anywhere in your network. Cisco s network sensors allow you to see the actual performance of services from a users point of view. IT

Aironet Active Sensors to Proactively Assess Performance Flexible Radio as Sensor (2800/3800) Dedicated AP as Sensor Dual 5 GHz Flexible Radios Software defined radios automatically adjust to dual 5GHz Purpose-built Hardware for Analytics Flexible radios can to provide simultaneous in-line monitoring to DNA for analytics and insights while serving clients (future) 1815/1830/1850 AP Clients 1815/1830/1850 Application 1800s dedicated sensor 1800s 2x2 with 2 spatial streams Multiple powering options: PoE Power USB Type C power Direct AC Power Plug Integrated BLE Test Suite XOR RADIO 5GHz. 2.4GHz. Sensor (Client Testing) Client 802.11 Association 802.11 Authentication IP DHCP DNS RADIUS Ping Network Application Email TFTP FTP HTTP/HTTPS PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 17

Right Action: Problem Resolution How Cisco Does It? 81% of organizations say a single hour of downtime costs over $300K Step by step recommended remediation Network context that improves business operations Before: Continuous training After: Leverage 30 years of industry experience Identify right insights using right data generated at right time DNA Center Assurance 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Historic view helps prevent issues proactively Network Health Score 9/10 Client Health Score 10/10 Issues & Trends Issues: Go back in time and investigate: The dual band capable Client is preferring 2.4GHz over 5GHz. Look at Suggested Actions from noon to fix the issue from the past Sensor driven test: Proactively schedule a test with Aironet Active Sensor to ensure great user experience SJC08-1 WAN will be oversubscribed. Look at Suggested Actions now to prevent the issue from happening -24 hours - 3 hours Now + 3 hours +24 hours PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

Wireless Assurance Demo

Customer Insight Houston Methodist Hospital Manuel Ortiz III Senior Wireless Engineer

Houston Methodist Hospital Houston, Texas Manuel Ortiz III Senior Wireless Engineer Summary Eight campuses including: 13 Medical Center buildings 7 comunity hospitals 150 off-site locations A research institute A comprehensive residency program A small IT staff: ten full-time employees, four people dedicated to wireless. 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Houston Methodist Hospital Manuel Ortiz III Senior Wireless Engineer Hospital Facts and Figures 2,165 operating beds 810,880 outpatient visits 103,783 admissions 21,195 employees More than 5,500 physicians Physician Organization with 530 physicians Affiliated with Weill Cornell Medicine, New York Presbyterian Hospital and the Texas Annual Conference of the United Methodist Church 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Houston Methodist Hospital Manuel Ortiz III Senior Wireless Engineer Network Stats 5,600+ Access Points over 6,000 with new construction Aironet 3702i make up most of the deployed APs. Other AP models including Aironet 3802, 3602 and 3502, and other legacy models # of Clients lcl Migrating to 5520 WLC and 8540 WLC HA WLCs at each community hospital 3 WLC pairs dedicated to the flagship HM Texas Medical Center 30000+ average clients on-line with spikes reaching almost 50k 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Houston Methodist Hospital, Houston, Texas Manuel Ortiz III Senior Wireless Engineer Client Devices 50/50 production devices to guest devices Wireless connectivity affect the overall patient experience through -Bedside charting- -Guest wireless connectivity- -Mobile medical specific devices- 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Wireless Assurance at Houston Methodist

Intent based Wireless Infrastructure Drive the Network Intuitive with the right hardware and software Intent-based Wireless Infrastructure Wireless Controllers Wireless AP s AIR-CT5520 AIR-CT5508 *# Wave 2 APs (1800, 2800,3800 and Sensor) AIR-CT8540 AIR-CT3504 NEW AIR-CT8510* Wave 1 APs** (1700, 2700,3700) 802.11n AP s (700/1600/2600/3600/3500) AireOS 8.5 MR1 and above code Centralized, Flex, SDA modes supported Important Caveats: 5508: DNA-C scale limited to 250 AP s Assurance available with 802.11n AP (1600, 2600, 3600, 3500) FRA supported on 2800/3800 AP only Sensor functionality supported on Wave 2 AP only PSOEWN-4360 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 29

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