NS2 Cloud Overview The Cloud Built for Federal Security and Export Controlled Environments Hunter Downey, Cloud Solution Director
Why Organizations are investing in the Cloud Pressure on IT and business to respond and innovate more quickly Data Center Cost and Consolidation Improve Time of Delivery to Production Improve Project Success Rates Difficult Provisioning New Environments Bottleneck in adapting to changes in business needs and requirements An ever increasing need for faster time to value while simplifying the IT landscape Pressure on IT and Business to reduce costs while still achieving business goals Long lead times required to create new environments in the data center Pressure to ensure secure resources protecting your information 2
NS2 Cloud Use Cases Infrastructure Cost Savings Grow and Expand What: Hardware has short life span & high maintenance costs What: Need to rebuild environments for additional growth (Managed Hosting) Impact: High costs to operate existing systems Impact: Higher operational costs and project delays Value: Eliminate hardware responsibilities Value: New environment provisioned immediately Quick HANA Adoption Better HANA Innovation What: Customer want to start on HANA immediately What: New hardware required for new HANA capabilities Impact: Many customers delay because of hardware and data center requirements Impact: Purchase too much HANA hardware or not leveraging new capabilities in HANA Value Leverage benefits of HANA immediately Value: Immediate availability of new HANA capabilities 3
NS2 Cloud Offering
SAP NS2 Cloud Run SAP Securely Run SAP HANA and solutions powered by SAP HANA in a flexible, secure, and scalable enterpriseclass, private cloud HANA and BW APPLICATIONS SECURITY INFRASTRUCTURE & CLOUD MANAGED SERVICES APPLICATION MANAGEMENT SERVICES Retain Full Control of Your Environment US Citizens & Background Investigations Fully Designed to Grow Credentials Required for Data Access HANA Dedicated Environment Solution Support SAP Applications 2015 SE (IaaS) or an SAP affiliate company. All rights reserved. NonSAP SAP Virtual Private Cloud Server Nodes ITAR and Commercial FedRAMP 5
NS2 Cloud Practice Overview Our Experience DC Locations ExperienceSAP hosted cloud since 2009 Virginia 95% Renewal / Extension Rate with Customers California 170 SAP Production Customers The Cloud Your Way Securely HANA Advantage Our Customers 100 HANA environments running today Goodyear/Veyance 1st Department of Interior FedRAMP Suite on HANA customer deployed in the Cloud 1st S/4 HANA customer deployed in the Cloud Florida Crystals S/4 HANA Customer OnPremise to Cloud + + Cloud to Cloud ++ SAP NS2 Secure Support SAP NS2 Secure Infrastructure Support SAP NS2 Secure Services 6
Security and Compliance Our Opportunity for Success International Traffic Arm Regulations (ITAR) Regulation Requirements Required by manufacturers, exporters, and brokers of defense articles Required for articles or services appear on the United States Munitions List (USML) Must register with the U.S. State Department s Directorate of Defense Trade Controls (DDTC) Export Controlled Data in the Cloud SAP Insider Article SAP Insider Document ITAR Federal Risk and Authorization Management Program (FedRAMP) Regulation Requirements Required by cloud service provider (CSP) organizations to conduct an independent security assessment Determines if CSPs meet a minimal set of security requirements and controls management to be eligible to host government data The government can select to host data with an authorized CSP 7
SAP NS2 Cloud Our Offerings Production Non Production Dedicated single tenant virtual private cloud Virtualize HANA environment to save cost and resources Limit to 1 TB virtual HANA systems Virtualize Massive savings across HA/DR Hardware for your current applications Physical hosting is required if it exceeds virtualization limits Can create a virtual and physical environment as needed Physical 8
NS2 HANA Cloud Service Level Agreements Production Non Production HANA system availability = 99.8% HANA system availability = 99.0% 24x7 secure support 8x5 secure support (EST) Storage Latency Storage Latency Under 10 ms response time Under 20 ms response time Disaster Recovery Virtual Machine: RPO = 5 mins, RTO = 60 mins Database HANA: RPO = 30 mins, RTO = 4 hours Disaster Recovery No DR services for Non Prod* *Available upon request Both Offerings Daily backups with 30 restore points Initial Response Time Daily backups 30 days for File Systems Answer phone within 8 rings Priority 1 Priority 2 Priority 3 Priority 4 20 min 60 min 4 hours 1 day 9
NS2 Non HANA Cloud Service Level Agreements Production Non Production System availability = 99.5% System availability = 99.0% 24x7 secure support 8x5 secure support (EST) Storage Latency Storage Latency Under 10 ms response time Under 20 ms response time Disaster Recovery Disaster Recovery Virtual Machine: RPO = 5 mins, RTO = 60 mins No DR services for Non Prod* Database: RPO = 10 mins, RTO = 90 mins Both Offerings Daily backups with 30 restore points Daily backups 30 days for File Systems Priority 1 Priority 2 Priority 3 Priority 4 20 min 60 min 4 hours 1 day Additional applications Hosting available for other applications* 10 *Available upon request
NS2 Cloud Service Desk Approach Customer/NS2 Cloud Identifies Issue Customer/NS2 Cloud identifies issue with any of the following: Customer infrastructure Software installation Solution performance Incident Recorded Phone Email Portal Software (Secure Support) Service Desk is engaged incident Response Time Metrics Priority 1 Priority 2 Priority 3 Priority 4 20 min 60 min 4 hours 1 day Technical Account Manager Ticket Oversight SLA Metrics System Performance Support Advisor Application Support 11
What is included in the cost? Managed Services BASIS SERVICES Transport & Correction Management Background Job Management Spool Management Lock Management SAP Processes Check for ABAP failures Backup DATABASE MANAGEMENT DB Monitoring Capacity Management Backup and Recovery Performance Management OPERATING SYSTEM MANAGEMENT Storage and File Management Updates Monitoring Operations Management Performance Connectivity Hardware Management Patches and Hotfix INFRASTRUCTURE MANAGEMENT Network Configuration Resource & Capacity Analysis Performance Troubleshooting Datacenter & Facilities Security 12
What is included in the cost? Options for Success Solution Stack Analytics and Data Extraction Managed Service Managed Service + AMS NS2 NS2 On Premise Form, Reports, Interfaces, Components You Manage Application Security Basis Support System Operations SAP Database Management Operating System Maintenance You Manage We Manage We Manage Virtualization Servers Storage Networking 13
Your path to the NS2 Cloud Assure success from discovery through to production Assessment on technical aspects for cloud readiness with action and transition plan Cloud Infrastructure Onboarding & Migration Assessment > Lay the ground work needed to execute the onboarding and migration toward NS2 Cloud > Provisioning of cloud hosting infrastructure with enterpriseclass Service Level Agreements Application Management > Provide application management and operations support with agreed Service Level Agreements 14
Enterprise Security Our Approach for Success Antivirus Malware Monitoring Encryption VM Validation VRF Firewall VPN Concentrator MPLS Landing Zone Access to your Enterprise Network 15
Compliance and Certifications NS2 Cloud Compliance and Certifications ISO 270012005 Information Security Management System ISO 90012000 Quality Management System SSAE16/SAS70 SOC2 AICPA Audit Standard FISMA Moderate (US Federal) PCI 2.0 (ecommerce) FedRAMP (US Federal 4Q 14) ITAR compliant using US soil data centers and US citizen personnel Security Cleared Data Center Personnel 16
NS2 Cloud Offering Differentiators We are FedRAMP compliant Technical Account Manager (TAM) provided to support the customer HANA SLA = 99.8% Non HANA SLA = 99.5% Pricing length of terms flexibility Review utilization to improve performance over time Secure support and secure services to bolster our highly regulated customers You can include encryption at rest for your database Virtual application servers and database servers can be sized for your immediate requirement Retain complete control over your data, security keys, and security policies We have an ITAR node in the datacenter 2014 SAP AG or an SAP affiliate company. All rights reserved. 17
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