SBX IP Digital Telephone End User Training SEU PDF Free Download

SBX IP 320 4024 Digital Telephone End User Training SEU-4024

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Objectives SBX IP 320 4024 Digital Telephone: Know your phone Make & receive calls Phone Book Phone Features User Programming Features Voicemail

Knowing Your Phone User friendly/easy to Navigate Call Log feature 24 Programmable Feature Keys Wall mountable 4024-24 Button Phone

Knowing Your Phone 3 Soft Buttons Handset Earphone-Jack Socket (along left edge) Speaker Speed Button DND/FWD Button LCD Display Visual Ringing Indicator Trans/Pgm Button Flexible Buttons (Loop Buttons) Call Back Button Volume Button Speaker Button Menu Button Hold/Save Button Hands-free Microphone Phonebook Button (Operates like the Speed Button)

Knowing Your Phone Volume Button adjusts audio levels Hold/Save allows you to place a call on hold and keep the party connected

Knowing Your Phone Callback used to notify a busy station with a call back request DND activates do not ring this phone mode

Knowing Your Phone Speed used to access speed dial, redial, flexible programming TRANS/PGM used for conference and transfer

Knowing Your Phone Soft Buttons used with fixed and flexible features Speaker toggles speakerphone mode and handset mode

Knowing Your Phone Menu used to move to the desired option, press the up arrow at top edge of Navigation button. Phone Book used to save a phone number and make calls with saved information

Call Handling

How to Dial For an internal or intercom call Pick up your handset OR Press the speakerphone button OR Dial the station number, for example extension 103 The phone will ring it s that easy!

How to Dial 9 1 5 0 2 To dial an outside number, you will need to first dial a dialing service number Usually, this is the number 9 for an outside line. However, it may be different so you should check with your administrator Pick up the phone (or hit the speakerphone button) Press 9 (or whatever dialing service you use) Dial the number just as you normally would (use 1 if it is long-distance, etc.)

Answering a call Handset Speaker Phone

Making & Receiving Calls REVIEW To dial just pick up the phone or hit the speakerphone button To call an internal user, just dial their extension To call an external user, dial 9 (or whatever dialing service you use) and the number Include 1 for long-distance, and the area code when appropriate. To answer a call pick up the handset or press the speaker phone button

Navigating the Phone Book

Navigation Button Above is a magnified view of the Navigation button, note its directional arrows and location on the phone to the left.

Phone Book Press the [OK] soft button or press OK on the navigation button. Use the volume UP/DOWN button or the navigation button to select the desired number, then press the [SEND] soft button to call. Begin speaking.

Features and Functions Monitor, Join, Drop Call back Transfer, Conference, Mute Record, Flash, ACNR Call Forwarding Redial Call Waiting Do Not Disturb Speed Dialing Pickup Groups Paging & Parking

Soft Buttons Soft Buttons used with fixed and flexible features

Using Features while on a call

Soft Buttons

Navigation Buttons

Barge-in Monitor MSG: Press to leave your station number or message. CAMP-ON: Press to send a call waiting tone to a busy station (indicating that they have a call waiting). FLASH: Press to disconnect the line and re-seize. : Use the menu button and navigate to more options

Monitor, Join and Drop MONITOR: Press to listen to existing conversation (Barge-In Feature) JOIN: Press to join the conversation during Monitor DROP: Press to drop the conversation

Call Back Message: Press to request call back.

Transfer / Conference / Mute TRANS: Press to transfer a call to another station. CONF: Press to initiate a conference call. MUTE: Press to mute the handset, speakerphone, or headset microphone. Press the [SPEAKER] button to reactivate the microphone.

Record / Flash / ACNR RECORD: Press to record the current conversation. (if outfitted) FLASH: Press to disconnect the line and re-seize. ACNR: Press to set automatic called number redial.

Conference Dial the desired station number. (e.g.100) Station 100 answers the call. Press the [CONF] button.

Conference Dial the phone number of the next desired station (e.g.104).

Conference Station 104 answers the call. Press the [CONF] button twice. A 3-party conference is now established.

Voice Over To answer second (waiting) call, press the flashing [HOLD/SAVE] button. Whenever the [HOLD/SAVE] button is pressed, the call is switched between first and second call.

Functions when you re not on a call

Off Hook FWD: Press the [FWD] button to forward calls to another station, Voicemail, etc. CONF: Press the [CONF] button to initiate a conference call. REDIAL: Press the [REDIAL] button to call the last number dialed.

Redial Press the [REDIAL] soft button. Press the [OK] button to call the number listed or, press the down navigation key to view and scroll through more recently dialed numbers. When the party answers, begin talking.

Call Forward 1. Press Speaker 2. Press DND FWD button.

Call Forward Internal Options 0: Follow-me forward Enter follow-me station # 1: Unconditional 2: Busy 3: No answer 4: Busy/No answer Enter forward destination STA: station number, 100-132. HUNT: Hunt group, 620-629. VMIB: # (Forward to VMIU)

Call Forward External Options 5: Outside forward Unconditional with Speed Bin 6: Outside forward No Answer with Speed Bin 8: Outside forward Unconditional with Telephone Number 9: Outside forward No Answer with Telephone Number

Using Do Not Disturb DND: Press to block all incoming calls. DND

Speed Dial 1. Press [SPEED] button. 2. Dial speed bin number or press SPEED to search by name. (Station speed bin: 000-099, System speed bin: 2000-2499) 3. Press OK to enter the dial by station / system speed name option

Pickup Groups Press the [PICKUP] button. Start talking.

Paging MEET ME: Press to answer a paging request.

Parking and Retrieving Calls A call can be parked in a parking location and the call can be retrieved by dialing the location number. (The call can also be picked up by another extension.). To park a call: Press [TRANS/PGM] and dial the Park Location(601-608). To retrieve a parked call at any station: Dial the Park Location (601-608).

User Programming Features

Flexible Button Programming 1. Press the [TRANS/PGM] button. 2. Press the flexible button to be programmed. 3. Enter the desired feature code from Numbering Plan Code table in the SBX IP 320 User Guide. 4. Press the [HOLD/SAVE] button to save.

Name Display on My Phone 1. Press the [TRANS/PGM] button. 2. Dial "74". 3. Enter your name, see Entering character table on page 59 of the SBX IP 320 Users Guide. 4. Press the [HOLD/SAVE] button.

Call Log Received Call: Received call list * Dialed Call: Dialed call list LOST CALL : Missed call list* * CLI (Calling Line ID) mandatory and CLI M-Wait feature must be enabled in Admin Program Press either the [OK] soft button or OK on the navigation button.

Call Log Press either the [OK] soft button or OK on the navigation button. Note: BACK returns you to the previous screen

Call Log Press either the [OK] soft button or OK on the navigation button. Press either the [OK] soft button or OK on the navigation button. Note: BACK returns you to the previous screen

Call Log Press either the [OK] soft button or OK on the navigation button. Press the [SELECT] button to select the following functions: ANSWER, DEL CUR, DEL ALL, SAVE, NAME/TEL. BACK returns you to the previous screen Press [ANSWER] to call the displayed number.

Call Log Call Log Press [DEL CUR] to erase the currently displayed number. This screen appears next.

Call Log Press [DEL ALL] to erase all numbers. Press the [HOLD] button to confirm the "delete all" function. All numbers are erased.

Calling Line Identification Press the [SAVE] button to save the CLI. Press the [HOLD] button or OK on the navigation button to register the number in a speed dial bin.

Checking Name for a Telephone Number To check the name of the selected number, press the [NAME/TEL] button. To check the associated number if a name is displayed, press the [NAME/TEL] button.

User Menu Levels

Station User Program Menu/Display Soft Buttons used with fixed and flexible features Trans/PGM Use the Dial pad to enter selected options Navigate the LCD using Volume or Menu Buttons

SBX IP 320 Menu User Levels [1] Ring [2] Class of Service (COS) [3] Authorization / Mobile-Extension [4] Time / Conf-Room [5] Message [6] Announcement [7] Supplementary [*] System

SBX IP 320 Menu User Levels Level [1] Ring 1) Station Ring Type - dial (1-4) 2) Answer Mode - dial (1-3); HTP 3) SMS Message Display 4) Unblock Mode - dial 1, ON; dial 0, OFF 5) SMS / Notice Display - (Invalid) 6) Scroll Speed - (Invalid) 7) Earphone-Microphone Headset - dial 1, ON; dial 0, OFF 8) ICM Bell - dial (01-15) 9) CO Bell - dial (01-15) #) PTT Group - (Invalid)

SBX IP 320 Menu User Levels Level [2] COS 1) COS Down 2) COS Restore 3) Walking COS - enter COS override code 4) COS Change - (Invalid) 5) SMS Inbox (000/000) - (Invalid) 6) Del All SMS Messages - (Invalid)

SBX IP 320 Menu User Levels Level [3] Authorization / Mobile-Extension 1) Auth Register - (Invalid) 2) Auth Change - enter current password 3) Reg Mobile-Ext - (Access Denied) 4) Active Mobile-Ext - (Access Denied) 5) Reg Mobile-Ext CLI - (Access Denied) 6) Active Mobile Hunt - (Access Denied) 7) MW to Mobile-Ext - dial 1, ON; dial 0, OFF

SBX IP 320 Menu User Levels Level [4] Time / Conf-Room 1) Set Wake Up Time - dial HH:MM 2) Wake Up Disable - dial HH:MM 3) Activate Conf-Room - dial 1-9 and password 4) De-activate Conf-Room - dial 1-9 and password 5) Call Cover Attributes 1) Call Coverage Mode - dial 1, ON; dial 0, OFF 2) Delay Ring Cycle - dial 0-9

SBX IP 320 Menu User Levels Level [5] Message 1) Set Pre-selected Message - enter Message number 2) Set Custom Message - enter Message 00 Note: Please see the SBX IP 320 Phone User Guide for additional information.

SBX IP 320 Menu User Levels Level [6] Announcement 1) Record User Greeting 2) Listen Time / Date 3) Listen Station Number 4) Listen Station Status 5) Record Page Message 6) Erase User Greeting 7) Erase Page Message 8) Outbound Notify - dial 1, ON; dial 0, OFF 9) Outbound Number - dial outbound telephone number

SBX IP 320 Menu User Levels Level [7] Supplementary 1) LCD Display Language 2) MPB Version Display 3) BGM - dial 00-08 4) Register Station Name - enter name 5) Speaker/Headset - dial 1, Speaker; dial 0, Headset 6) Headset Ring Mode - dial 1, S; dial 2, H; dial 3, both 8) Serial Number 9) PC - Phone Lock Key

SBX IP 320 Menu User Levels Level [*] System [#] Enter Admin [1] Relocation Out [0] Hotdesk Login [*] Hotdesk Logout

Checking Voicemail

PICKUP: To listen to voicemail messages Checking your Voicemail

Checking Voicemail NEXT: Press to move to the next message. REPEAT: Press to repeat the current message. DELETE: Press to erase the current message. Note: Voice mail messages can be transferred to another station by dialing the station number while the message is playing.

Checking Voicemail ADD: Press to tag the current message with your comment before forwarding. REWIND: Press to repeat part of current message. CALLBK: Press to request a call back to the caller who left message.

Voicemail Options To record a personal greeting: 1. Press the [TRANS/PGM] button and dial "61". 2. Press # to start recording. To forward my phone to voice mail: 1. Press the [SPEAKER] button 2. Press the [DND/FWD] button 3. Dial the type of forwarding you want: 1 = Unconditional 2 = Busy 3 = No Answer 4 = Busy and/or No Answer 4. Dial "#" (confirmation tone will be heard if forwarding has been set).

Summary Know your phone Make & receive calls Phone Book Phone Features User Programming Features Voicemail

End of Module This concludes the SBX IP 320 4024 Digital Phone End User Training Thanks for your participation!

SBX IP Digital Telephone End User Training SEU-4024