Visual Voice Mail Client - VVMC Product Description
Table of Contents 1. Introduction... 3 2. User experience... 3 3. Service flow... 4 3.1. Installation... 4 3.2. Setup... 4 3.3. Message inbox... 5 3.4. Message player... 6 3.5. Message options:... 6 3.6. Message types:... 7 3.7. New message notification... 8 3.8. Greetings... 8 3.9. Trash folder... 8 3.10. Settings screen... 9 3.11. Preferences... 10 4. Extended services... 11 4.1. Voice-to-Text (V2T) support... 11 4.2. Mobile advertising support... 11 5. Client provisioning... 12 6. Operator and handset support... 12 6.1. Operator support... 12 6.2. Handset support... 13 7. CALLUP VVMC feature list... 14 Page 2
CALLUP Visual Voice Mail Client 1. Introduction One of the recent main market trends is everything is an app. However, this trend has not been applied to voicemail, an important value added service (VAS), provided by traditional network service providers. Visual Voice Mail (VVM) is an app that provides an interface that manages voice messages left on the voicemail network server. CALLUP VVMC (Visual Voice Mail Client) is a powerful VVM app based on an OEM solution by Silent Communication. The app s main strength is its extensive support. Using a special home-built technology, Device And Network Agnostic (DANA), CALLUP VVMC is equipped to run on any device (Android, Blackberry, Symbian, Java, Windows Phone and ios. Using this technology, supporting new device takes only a few days. The purpose of this document is to describe Silent Communication s Visual Voicemail app offering in terms of user experience and compatibility with current mobile handsets and network voicemail installations. 2. User experience CALLUP VVMC provides a friendly and interactive user interface, compared with traditional network voicemail, by offering interactive visual messaging capabilities similar to email, SMS and MMS. It increases the value and usability of the voicemail service, allowing fast and easy access to hearing the actual voice message. With CALLUP VVMC, subscribers can easily browse and manage their voice messages in a familiar way by using a messaging-like environment. Users can scan messages for caller, date, time, priority, etc., access them in any order and manage them in a quick and easy way. In addition, Voice-to-Text (V2T) capabilities are available voice messages are accompanied by text transcription for the user s convenience. Page 3
3. Service flow 3.1. Installation In case the application is not preloaded, the installation process is very simple. The application can be downloaded using a link sent to the subscriber in an SMS message, or it can be found in app stores. 3.2. Setup The first time the VVM is launched on the subscriber s device, the user will follow instructions from a wizard, asking him to record a personal greeting, which the caller will hear when directed to the voicemail. Help is available on all screens and menus, and appears as a question mark (? ) or in the menus. Page 4
3.3. Message inbox The inbox contains all new and heard messages, which were not moved to the saved folder or the trash folder. It can contain voice, video and fax messages. The inbox presents the caller s details number (or name if stored in the address book), picture (if available), and message details - time of message and its length. The user can select any message and open it through a player, or use quick actions menu for various actions. In the inbox folder the user can also set the recorded message that the caller will hear, according to various situations, including normal, driving, away, meeting, holiday or the server default. A search by caller name can be done in order to find a specific deposited message. The user can easily select which messages to save or move to the trash folder, or a number of messages can be selected and moved at once. Inbox: Action menu: Search Page 5
3.4. Message player Selecting one of the messages leads to a player screen. CALLUP VVMC gives the user more message handling options than simply listening to it. In the player screen, the use can listen to the message, reply to the caller or forward the message. The player allows jumping to a specific point in the message, or pausing it. The message can be played in handset mode, and the user can press the speaker icon for speaker mode. 3.5. Message options: The following actions can be performed on a message: 1. Call back 2. Reply by SMS/email 3. Forward by email 4. Add to contacts 5. Save the message 6. Move to trash folder Forward Reply Callback Add to contacts Page 6
3.6. Message types: The message types supported by the VVM are voice, fax and video. Fax messages (TIFF format) can be clearly viewed on the client system, with the possibility to zoom in and out, go to the next page or forward the message to an email address. Video messages can be handled like voice messages, without the handset option, and with an additional functionality of viewing in a full screen. Voicemail options Save, move to trash, forward, reply by SMS/email, call back Video message Save, move to trash, forward, reply by SMS/email, call back, full screen Fax message* Save, move to trash, forward, zoom in/out, next page *TIFF format support Page 7
3.7. New message notification When a new voice messages arrives, a notification will appear in the device s notification bar. It is possible to click on the notification itself to reach the message, or enter the client and play it. 3.8. Greetings The user can record his voicemail greetings from the Silent VVM client. After recording, the user can listen to the recorded greeting and confirm it. Once confirmed, the client synchronizes with the voicemail server and replaces the old greeting with the new one, which welcomes every new caller from that point and on, when routed to voicemail. Since various situations require different greetings, the user can record a number of greetings in advance, and when needed select the one relevant for each caller. Greetings menu Recording a greeting Selecting a greeting 3.9. Trash folder A message can be manually moved from the Inbox to the trash folder, or according to the configured purge schedule. If a message is not saved or moved to the trash folder, it will be moved automatically to the trash folder according to the VVM settings definitions. The messages in the trash folder will be kept according to the definitions in the VVM settings. It is possible to restore messages from the trash folder to the saved folder manually, as long as they are not permanently deleted from it. Trash folder moving to saved folder Page 8
3.10. Settings screen The following settings are available in the settings screen: 1. Greetings various greetings can be pre-recorded and set by the user, which the callers will hear when routed to voicemail (as described in the greetings section above), 2. Sounds the user can choose the notification sound that will be heard when receiving a new message 3. Activation activation and deactivation of the VVM. Deactivation means that messages can be heard only by dialing to the TUI. 4. Preferences (see dedicated section below): a. When roaming b. When deleted on server c. Message playback d. Default audio e. Remove messages Page 9
5. Protocol settings - information on the VVM and setting the sync interval 3.11. Preferences The following preferences can be set by the VVM user. A. When roaming: CALLUP VVMC offers three modes of communicating with VVM server while in roaming: Always allow CALLUP VVMC will continue always downloading messages in the roaming network Never allow - CALLUP VVMC will not download new message while in roaming coverage, but rather suggest to calling the TUI instead Confirm once - CALLUP VVMC will ask for your confirmation to download upon the first time you receive a new message. The request for confirmation before downloading will only occur once. All voice messages received after that will be automatically downloaded. B. When deleted on server: This indicates whether the messages will be moved to the trash folder. C. Message playback: The message will be played automatically or manually. D. Default audio: Page 10
The message will be played by default via speaker or handset. E. Remove messages Indicates how much time messages will be kept on the client system, in the Inbox and in the trash folder. 4. Extended Services 4.1. Voice-To-Text (V2T) support CALLUP VVMC supports Voice-to-Text translation, where voice messages that have been transcribed into text, are appended to the relevant message, providing the user with the ability to choose whether to read the message, listen to it, or both. 4.2. Mobile advertising support CALLUP VVMC supports mobile advertising visualization. Visual ad banners appear on the VVM play screen. Visual and audio mobile ad banners may be played for the user before the voicemail message. Mobile ads support depends on the operator s network server capabilities. Page 11
5. Client provisioning There are two options for the CALLUP VVMC client to reach the user's handset. "Over The Air" (OTA) OTA is for handsets that are already being used by users, available on the market, and when the user would like to add visual voicemail capabilities. The user receives a link via SMS to download the client or through the operator Web/WAP portal. Preloaded (ROM, UDA or MMC) in this option the CALLUP VVMC client is on the handset when the user acquires it. The client can be preloaded by the operator as an application, or preloaded by the handset manufacturer as part of the delivery to the operator. Silent Communication supports and has experience in the embedment process and implementation. The CALLUP VVMC client must be preconfigured to work with the voicemail vendor before being loaded on the handset. Parameters like server IP, username or password, can be acquired after the launch through the first interrogation with the server. 6. Operator and handset support 6.1. Operator support Silent Communication possesses a wealth of experience in assisting each of its customers with this important process and making sure that its CALLUP VVMC client fits perfectly with each individual corporate identity and requirements. Customization and localization of any part of the user interface are available. Silent Communication's special technology allows rapid packaging of a customized CALLUP VVMC client according to the customer s preference. Colors (menus background), logos, languages, and content of menus can be set according to operator specification and the device s technical capabilities. This is achieved by applying customization and localization without changing the client s code, thus allowing fast time to market. Page 12
6.2. Handsets support CALLUP VVMC, based on Silent Communication technology, supports visual voicemail client on major handset platforms such as Symbian S60, Java, S40, Sony Ericsson Java Platform (SE JP), Windows Mobile, Blackberry and Android. Each platform has one set of code that supports all devices within the same group. For example, SE, LG, Nokia S40 and Samsung will use the same code when working over the Java operating system. Thus, CALLUP VVMC gives operators the ability to launch the service in a mass market proportion in short TTM. Thanks to the unique one code architecture of CALLUP VVMC, expansion of the visual voicemail service to newly arrived devices and application upgrades are done fast and easy. Prerequisites for the Java device include MIDP 2.x, JSR 120 (WMA), 75 (contact) and 135 (MMAPI). The following table presents a partial list of tested devices: Code Manufacturer Model Android All Android version 1.6 and above Blackberry RIM OS version 5 and above ios Apple ios version 4 and above Symbian ALL Series 60-2nd, 3rd and 5th Edition Java ALL MIDP 2.x, JSR 120 (WMA), 75 (contact) and 135 (MMAPI) WP ALL WP 7.5 and above Page 13
7. CALLUP VVMC features list The following table highlights CALLUP VVMC features: UI and functionality New message popup - opens VVM General Open CALLUP VVMC from application menu Browse and listen in any order Caller ID resolution from local AB Call back Reply via SMS Forward via email Add/update caller ID in local AB Message function Archive (store on device) Delete (from server and client) Sort message (date, caller) Reply to voice message via VVM Forward voice message by VVM Read/unread Icon indication Replied Forwarded Called back Play/pause Player function Fast forward/rewind Play to loud speakers/private speaker Volume control Page 14
Recording new greeting Greeting management Support various greeting types (full, VS, temporary ) Activate / deactivate greeting Delete greeting Free test and images New user tutorial triggered actions (example - greeting recording) Integrated help (need to write) V2T Voice-to-text transcription Network Support Protocols General IMAP, HTTP Secured Sockets Layer (SSL) Security StartTLS MD5- Digest authentication Voice (AMR, WAV, MP3 ) Message type support Video (3GPP, MP4, ) supported on Java and Android devices Fax (GIF, BMP, JPEG, etc.) - supported on Java and Android Page 15