AS226P/AS268P Printer - PDF Free Download

AS226P/AS268P Printer Operating Manual

SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE NEOPOST AS226P/AS268P PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: Keep hands, hair, and clothing clear of rollers and other moving parts. Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure machine mechanisms come to a stop. Always turn off the machine before making adjustments, cleaning the machine, or performing any maintenance covered in this manual. Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in sever personal injury and/or fire. The power cord and wall plug is the primary means of disconnecting the machine for the power supply. DO NOT use an adapter plug on the line cord or wall outlet. DO NOT remove the ground pin from the line cord. DO NOT route the power cord over sharp edges or trapped between furniture. Avoid using wall outlets that are controlled by wall switches, or shared with other equipment. Make sure there is no strain on the power cord caused by jamming between the equipment, walls or furniture. DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified service representative. Report any damage of covers to your service representative. This machine requires periodic maintenance. Contact your authorized service representative for required service schedules. To prevent overheating, do not cover the vent openings. Use this equipment only for its intended purpose. In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Astro Machine Corp., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Astro Machine Corp. nor any of its agents or employees shall be responsible for any inaccuracies contained herein.

TABLE OF CONTENTS Table of Contents Section 1 Getting Acquainted 1 Operator View 1 Rear View 2 Control Panel 3 Section 2 Installing the Printer 5 Choosing a Location 5 Connecting the Neopost AS226P/AS268P 5 Connecting the Computer 5 Installing the Inkjet Cartridges 6 Setting up the Feed 6 Installing the Printer Driver 7 Section 3 Operating the Neopost 9 AS226P/AS268P Printer Control Panel 9 Printer Driver Properties 10 Printing from Microsoft Word 14 Print Recovery after Jam 16 Section 4 Maintenance 17 The Inkjet Cartridge 17 Jams in the Printer 19 Replacing the Sheet Separators 19 Replacing the Feed Rollers 20 Cleaning 21 Section 5 Trouble Shooting 23 HP Inkjet Print Cartridges The Printer 23 24 Appendices 25 Appendix A Specifications Appendix B Supplies and Optional Hardware 25 26 Index 27 i

TABLE OF CONTENTS Notes ii

SECTION 1 GETTING ACQUAINTED Section 1 Getting Acquainted Operator View Neopost AS226P Shown 1. Exit Guides These guides help the media to exit the printer. 2. Print Head Assembly The Neopost AS226P is equipped with six printheads arranged on two rails and can print an image up to 3 wide. The Neopost AS268P is equipped with eight printheads arranged on two rails and can print and image up to 4 wide. 3. Medial Sensor The media sensor is located behind the print head assembly. 4. Safety Cover The safety cover encloses the printheads. 5. Rear Paper Guide This guide is positioned at the rear of the media. 6. Rear Paper Support The media is supported while being fed. 7. Control Panel The controls for the printer are located here. The knob is the media thickness control. 1

SECTION 1 GETTING ACQUAINTED Rear View Neopost AS226P Shown 1. Main Power Switch and Power Receptacle The power cord is plugged in here and the switch turns the printer ON and OFF. 2. Main Power Fuse This fuse protects all of the electronic circuits in the printer. 3. Motor Circuit Breaker The motor circuit breaker protects the motor from overloads. 4. Cartridge Docking Station The ink cartridges are stored here when not in use. 5. Rear Paper Support The media is supported while being fed. 6. Rear Paper Guide This guide is positioned at the rear of the media. 7. Side Guides The side guides position the media in the printer. 8. Parallel Port Connects the printer to the parallel port on your computer. 9. USB Printer Port Connects the printer to your computer using the USB port. 2

SECTION 1 GETTING ACQUAINTED Control Panel 1. MEDIA THICKNESS The knob on the right side of the control panel is used to adjust the height of the print heads to compensate for different media thickness. 2. ON LINE key The indicator on this key lights when data is sent to the NEOPOST AS226P/AS268P and they are ready to begin printing. This key also turns the printer off line so that the menu mode can be accessed. 3. FAULT Indicator This indicator lights when there is a problem with the printing process. 4. - key In the menu mode this key will scroll to the previous selection. 5. + key When the printer is in the menu mode this key will scroll to the next selection. 6. ENTER key This key starts and stops the printing. 7. MENU key This key causes the printer to enter the menu mode where several operator functions can be accessed. 8. OPERATOR DISPLAY Indicates the printer s status including menus and error messages. 9. RESET key This key will reset the printer to its wait state. 10. TEST PRINT key Pressing this key will put the printer in the test mode and send a sample copy to check the printer s output. NOTE: A complete description of the functions and operation of the printer keys can be found in Section 3 Operating the NEOPOST AS226P/AS268P. 3

SECTION 1 GETTING ACQUAINTED Notes 4

SECTION 2 INSTALLING THE PRINTER Section 2 Installing the Printer Before using the printer the following must be done:? Choose a location for the Printer? Plug in the printer and connect it to the computer? Install the Inkjet Cartridges? Set up the feed on the printer? Install the NEOPOST AS226P/AS268P Printer Driver software on the computer Choose a Location The printer should be placed on a sturdy worktable or cabinet at least 12 inches from any walls. Protect the printer from excessive heat, dust, and moisture avoid placing it in direct sunlight. Connecting the Printer Plugging in the Printer Make sure that the main power switch of the Neopost AS226P/AS268P Printer is in the OFF position. 1. Connect one end of the power cord to the rear of the Neopost AS226P/AS268P in the corresponding receptacle. 2. Depending on the version 115 volt or 220 volt, plug the other end into a 115 or 220 Volt AC, 50/60 Hz. Grounded outlet. CAUTION Do not use an adapter plug or extension cord to connect the printer to the wall receptacle. Do not use outlets controlled by wall switches. Do not use an outlet that shares the same circuit with large electrical machines or appliances. Connecting to the Computer Plug the parallel printer cable from your computer into the rear of the printer and latch the two locking clips. You may also connect the printer through a USB connection if you are using Windows ME, 2000, NT, or XP. The cable used to connect the Neopost AS226P/AS268P to the computer must not exceed 6 feet long. 5

SECTION 2 INSTALLING THE PRINTER Install the Inkjet Cartridges The Neopost AS226P/AS268P can be configured with up to six inkjet cartridges. The cartridges are installed as follows:? Remove the inkjet cartridge from its packaging, taking care not to touch the copper contacts, the metal plate, or the gold printhead. Remove the protective tape from the printhead.? The cartridges are held in place by a latch lever mounted on the inkjet cartridge holder. Release the lever by raising it vertical.? With the cartridge s printhead pointing down, slide the cartridge into the holder and push down and toward the contacts in the holder.? Make sure the cartridge is seated in the holder then close the latch lever to secure the cartridge in the holder. Do not force the lever into place. (See the diagram.)? Repeat the above for the remaining cartridges. NOTE: For optimum image quality during the run, refer to "Cleaning the Printhead. The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately. Setting up the Feed 1. Release the separator-locking lever located on the operator s side of the feeder and raise the separators to the up and locked position. Move the side guides out to their extreme open position. Place one piece of media in the center of the feed table. 2. There are four separators on the feeder. Use the two center separators for narrow media and all four separators for wide media. Place the media under the separators and lower the separators so that they rest on the media. 3. Rotate the locking lever up to lock the separators in place. 6

SECTION 2 INSTALLING THE PRINTER 4. Loosen the knobs on the side guides. Adjust the side guides to within 1/32-inch of the media. Then tighten the knobs. 5. Adjust the back guide so that the media is raised approximately 1/2-inch and rests on the curve of the back guide. When running 10 inch or longer or heavy media you may have to set the back guide so that it just touches the back of the media. 6. Feed a piece of media through the printer and adjust the two exit guides so that they ride on the media. To prevent smearing, make sure that the exit guides do not track over any printed information 7. Turn the Neopost AS226P/AS268P on and then turn the media thickness knob to set the initial print head height as follows: Media Thickness Dial Setting.004 to 1/32 0 to 2 1/32 to 1/8 2 to 3 1/8 to 5/16 3 to 7 5/16 to 3/8 7 to 10 NOTE: These are initial settings. It may be necessary to adjust the MEDIA THICKNESS control to optimize the print quality 8. Press the ONLINE key, and then press the ENTER key, to test feed media. Installing the Printer Driver A dedicated printer driver is included with the printer. It must be installed on your computer before you install the AstroPrint Software. Follow the steps below to install the driver: NOTE: The driver for the printer should be installed using the steps below. 7

SECTION 2 INSTALLING THE PRINTER 1. If you have, any applications running on your computer close them and restart the computer before beginning the driver installation. 2. Install the CD in the CD drive and click on START. Then click on RUN, then type the following; D:\Setup.exe (where D is the CD drive) then click OK. 3. The Add Printer Wizard (n.nn) window will open, and then click Next>. 4. Type in your Name and Company and click Next>. 5. Select the printer port LPT1. Then click Next>. The Add Printer Wizard will appear. Select your printer from the table below, then click Next> Printer Driver Neopost AS226P Address Printer 6 Neopost AS268P Address Printer 8 6. The next screen allows you to Name Your Printer. Unless you have another printer of the same name on your system or network ignore this step and click Next>. 7. Click Finish to complete the installation. 8

SECTION 3 OPERATING THE NEOPOST AS226P/AS268P Section 3 Operating the Neopost AS226P/AS268P Once the Printer Driver is installed on your computer, you are ready to start printing. This section is divided into three parts. The first describes the function of the printer control panel. The second section describes the driver properties and the various options available when you run a job. The third section describes how to set up a job to print from Microsoft Word. The Printer Driver that you installed on your computer in Section 2 should be set as the default driver. It will then be accessible through your applications such as Microsoft Word. Other types of applications and database management software will work in a similar manner using the NEOPOST AS226P/AS268P Driver. This Section further assumes that you have connected the NEOPOST AS226P/AS268P to your computer. Printer Control Panel When you first turn the printer ON, the light in the TEST PRINT key lights and the display becomes active. At this point, the printer is ready to print if it is connected to your computer. The printer control panel keys can be used to access various functions that help the operator control the printer. These functions and their operation are as follows: ENTER key The ENTER key is used to start the printer printing under production situations. When the printer is placed in any of the menu modes, the ENTER key is used to choose the options available. TEST PRINT key Pressing the TEST PRINT key momentarily places the printer in the test print mode. The word Working appears in the lower half of the display and after a short period of time the display changes to Enter to feed. Pressing the ENTER key will start the printing process and print the test print. To stop the feeding press, ENTER again. To restore the printer to the normal ready mode press the ON LINE key to take the printer off line and then press and hold the RESET key until the light on the TEST PRINT key blinks. The printer is then restored to its normal ready state. Pressing and holding the TEST PRINT key will cause the printer to enter the Service Menu where the various functions of the printer can be tested. To exit the Service Menu turn the printer OFF, the ON again. The service menu is primarily used by service to diagnose problems should they occur. You can use the + or - key to scroll through the menu. Pressing the ENTER key will test the function. To restore the printer to its normal print mode, turn it OFF then ON. To check the level of the ink cartridges when you enter the Service Menu press the - key and the amount of ink remaining will appear as a percentage in the lower half of the display window. MENU key The MENU key is used to access the special features built into the printer. The basic features are accessed by momentarily pressing the MENU key. Use the + or - keys to access the features. The features available under this mode of operation are as follows: Clear Batch Counter Pressing the ENTER key will clear the number in the upper right hand corner of the display. Resetting the counter is usually performed at the start of each job. Turning OFF the printer will not reset this counter. 9

SECTION 3 OPERATING THE NEOPOST AS226P Purge The purging function is useful to clear the printhead nozzles when the machine has been sitting idle for a period. To activate the purge, press the ENTER key and feed media. To stop the purge press, ENTER again. Print Enhancement Pressing the + or - key will bring this message up in the display. The print enhancement feature is used when printing to ensure that the nozzles on the printhead stay open and prevent the loss of the descender on letters such as y or q and accent marks that do not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The function will remain as changed until the operator changes it again. Turning the printer ON and OFF will not affect the setting. Installing New Printheads The printer is capable of telling you when a printhead is running low of ink. To use this feature press the MENU key momentarily, then use the + or - key to highlight Enter when head (n) is filled. Press the ENTER key and install a new cartridge. Repeat for each cartridge you install. When the ENTER key is pressed the display will change to Head (n) has a new cartridge. To check the level of ink in the cartridges, Press and hold the TEST PRINT key until the Service Menu appears. Use the + or - key to scroll to the Service Menu: Ink Levels, 100%100%100%. This will show how much ink remains in the cartridge. NOTE: This feature only works if the cartridges remain in the original head where they were installed. If you swap the cartridges from one head to another, the levels will not be accurate. There is a second set of menus available in the display. To activate them press and hold the MENU key until the Setup Menu appears. You can step through these items with the + or - key. Total Count The total count displayed is the total number of prints that have passed through the printer. It is non-resettable. BIOS Version The version of the BIOS is displayed in this menu when the + key is pressed once. From time to time, it may be necessary to upgrade the BIOS in the printer. When this is done, the new BIOS version can be checked in this manner. Bulk Ink This feature is not used on the Neopost AS226P/AS268P. No provisions are made to install the larger cartridges. + / - key In the various menu modes, these keys are used to step through the options. ON LINE key The printer automatically goes on line and the light in the ON LINE key lights when there is information from the computer to print. Pressing the ON LINE key during the printing operation will take the printer off line and stop the printing. To reset the printer to its ready state, turn it off line then press and hold the RESET key until the light in the TEST PRINT key blinks. RESET key The RESET key is used to clear the printer memory and return it to the wait state. This key only functions if the printer is off line. Printer Driver Properties NOTE: The references in this manual are to the Neopost AS226P printer. They also apply to the Neopost AS268P printer. The difference is that the Neopost AS226P printer has six printheads and the Neopost AS268P has eight printheads. The printer driver describes to the printer how to print your job. It controls the operation of the printer and allows you to send fixed and variable text and graphics to the printer. Within your data, management software is a print function. In that, print function is a properties button. It is through the properties that you control the output of your printer. The following describes the properties windows for the NEOPOST AS226P/AS268P and how to use them to customize the output of your printer. 10

SECTION 3 OPERATING THE NEOPOST AS226P/AS268P To start printing click on File, then Print. The Print window will open. If you wish to print the job click on OK. If you wish to use the special features built into the Neopost AS226P/AS268P drivers. Clicking on the Properties button will open the properties window in Windows 95, 98, NT, or ME. If you are using Windows 2000 P or XP the window on the right will open. Clicking on Advanced will open the Options window. In the following illustrations the windows for Windows 95, 98, NT, and ME will be on the left. The windows for Windows 2000 P and XP will be on the right. When the properties window opens you are presented with several tabs in Windows 95and 98. The following are standard windows printer driver functions and should be left at their defaults: Graphics, Fonts, and Device Options. The Features and Print Heads tabs are used to setup, change, and adjust the printer. Features Tab The Features Tab/ Advanced Options depending on the operating system is used to change the speed and resolution of the Printer, to add a delay to the feed to provide separation between the pieces, and to print and overlay with the job. The first feature is the Print Quality, which has two settings. One for the Resolution of the print quality and the second for the appropriate speed. Changing the resolution to a higher number e.g. 200 DPI to 600 DPI will increase the quality of the image. When the resolution is changed, the Belt speed (IPS) is automatically changed to the optimum speed for the resolution selected. You can, however change the speeds to a lower speed as follows: 11

SECTION 3 OPERATING THE NEOPOST AS226P Resolution Speeds available 150 DPI Low, Medium, Medium High, and High 200 DPI Low, Medium, and Medium High 300 DPI Low, and Medium 600 DPI Low The Feed Delay can be used to put more space between the pieces as they are being printed. This will give the first piece printed more time to dry before the next piece is printer. The adjustment range is in 0.1-second increments. This feature works at all speeds. The Overlay feature is used to save time printing when you are combining a database with fixed information or graphics. The default is No overlay. 12

SECTION 3 OPERATING THE NEOPOST AS226P/AS268P To use the Overlay feature, first create a layout in an application such as Microsoft Word. Place all of the fixed information and graphics on this layout. Open the layout and go to Print in the File menu. Click on Features and then click on Overlay. Select Contains overlay from the box, and then click on Apply and OK. Next, click OK on the Print window. The overlay will download. Now open the job that contains the variable data and using File then Print from the drop down menu open the Print window for the application. Click on Properties then on the Features tab. Then click on the drop down menu under Overlay and click on Previous job contains overlay. Click Apply, then OK. When the Print window reappears, click OK to send the job to the printer. To start printing press the ENTER key on the printer. If you wish to print a second job using the same overlay, simply open that job and send it to the printer. If the next job does not contain an overlay, then click on Properties in the Print window, select Overlay, then No overlay. Click Apply, then OK. To print the next job with a different overlay, repeat the process for the first overlay. NOTE: Turning the printer OFF, then ON will clear the overlay and the job. Print Heads Tab The purpose of the Print Heads tab is to permit slight (0.001-inch) adjustment to the position of the print heads to each other. The adjustment is used to precisely align the three printheads when printing graphics or type that extends beyond the width of one printhead. Each head can be moved +/- 0.048-inch in 0.001-inch increments. If you want to move the printhead toward the lead edge of your layout then it should be moved in the - direction. To move the head away from the lead edge move it in the + direction. When the printer is turned off, the changes that you make in this manner go back to the original settings. Inverse Printing The Paper tab contains one element that is used to reverse or invert the printing on the Neopost AS226P/AS268P. In normal operation the printing is read from the operator side of the printer. It is sometimes necessary to turn the printing direction 180 degrees from the normal direction. This occurs when because of the layout or the method of binding the media must be fed in the reverse direction. Clicking on the paper tab and then on the paper source will permit you to reverse the printing direction 180 degrees. The rest of the settings on this tab should be left as they are. Paper size is always Max Print Area and Orentation is always Portrait. Do not change them. 13

SECTION 3 OPERATING THE NEOPOST AS226P Printing from Microsoft Word If you are not using a specific program designed for mailing applications it is possible to print your mail pieces using Microsoft Word. This section will cover how to layout a piece and to print from Microsoft Word. To begin open a new page and turn on the tool bar for Mail Merge. Under Print, select the Address Printer 6 as the default printer. Go to Page Setup in the File menu. Set all of the margins to 0. NOTE: The printer must be selected before you do the setup so that the setting will be registered. Next, select the Page Size tab and Custom Page. The size of the layout should be 3-inches high for the Neopost AS226P or 4-inches high for the Neopost AS268P, by the length of the piece you are intending to print. In our example, we have selected the width of a # 10 envelope, 9.5-inches. The orientation of the piece is always Portrait. The effective printing area of the NEOPOST AS226P is 3-inches by 17- inches and 4-inche by 17 inches for the NEOPOST AS268P. When you have completed this step click OK. The next step is to create a text box so that you can position the address the proper distance from the lead edge of the piece. Once the page layout is set, you might want to save it as a template for use later. 14

SECTION 3 OPERATING THE NEOPOST AS226P/AS268P When you have completed the steps above the layout for an Neopost AS226P should look like the one below. NOTE: When setting up a layout for the NEOPOST AS226P/AS268P, be aware that the printheads are aligned in four banks and these banks can be aligned so that you can print up to 3 wide with the Neopost AS226P or 4 wide with the Neopost AS268P on your media, or spread the printing over the width of the media. There are two printheads that will print 1 or 1 1/2 of information depending on the printer and two single heads that will print 1/2 of information depending on the printer model. How you position them is up to the requirements of the job. Click on Tools and then Mail Merge. The Mail Merge Helper window will open. Click On Create, then Envelopes. The Microsoft Word window will open. Click on the Active Window button, and then click on the Get Data button. Next, click on Open data source. Locate the data file you intend to use. In our example, we are using a Microsoft Excel file. Select the file and the Microsoft Excel window opens select entire spreadsheet and click OK. Next, click on Edit Main Document and then click on Close. Use the Mail Merge Tool Bar, click on Insert Merge Field, and begin to build the layout by inserting the address fields. When you have completed setting up the layout, click on the Mail Merge icon on the tool bar and the Merge window will open. In the Merge to menu, there are several choices for where how the data is exported. The two that concerns us is New Document and Printer. If you choose New Document, the merge will be created in your word application with a separate record for each address. If you choose 15

SECTION 3 OPERATING THE NEOPOST AS226P Printer, the merge will send directly to the printer and each record will be printed. The next selection is Records to be merged. You can select All or From. The last selection is When merging records. The default is Don t print blank lines when data fields are empty. This should be left checked. Clicking on Merge will start the process of merging the documents. If you chose to send the merge directly to the printer and the printer is connected to the computer and turned ON, the printer will start. Pressing the ENTER key will start the printing process. If you have a graphic or fixed text to be printed with the data, refer to the section on Overlays. Print Recovery After Jam If the media should jam in the printer during the run, it is possible to recover up to 10 pieces that might be lost. If a jam occurs, the printer control panel will display Jam: Reprint Lost pieces. To recover the lost pieces do the following: 1. Press the MENU key and use the + key to step to the Address Recovery routine. 2. Press the ENTER key and the following display will appear Enter: Recover 1 piece. 3. Use the + key to select the number of pieces you wish to recover. NOTE: The next two pieces are in the printer buffer when the jam occurred, so if you want to recover the piece that jammed step to 2 pieces. If you want to recover, the piece before the piece that jammed and the next piece enter three. You can recover from 2 to 10 pieces that were printed by using the + key to step to the number of pieces you wish to recover. 4. Next, press the ENTER key again to register the number of pieces to be recovered. 5. Then press the ENTER key again to restart the printer. 6. You may repeat this process as many times as required. When you reach the end of the database if the last piece jams, then enter 1 piece to be recovered. 16

SECTION 4 MAINTENANCE Section 4 - Maintenance This section covers how to care for the ink cartridges, clear paper jams, replace the sheet separators, and perform routing maintenance on the printer. The Inkjet Cartridge The inkjet cartridges must be replaced when out of ink, when print quality is poor, or when purging and cleaning have not helped the image quality. The Approximate life of the HP 51645A Inkjet cartridges based on three lines of 20 characters at 10-point size per address is: 600 x 600 DPI 50,000 addresses 300 x 600 DPI 100,000 addresses 200 x 600 DPI 150,000 addresses 150 x 600 DPI 200,000 addresses NOTE: These figures can vary depending on the font selected. To Replace the Inkjet Cartridge:? Remove the used cartridge from the cartridge holder by raising the latch lever to release the cartridge, and then pull the cartridge up and out of the holder.? Remove the new inkjet cartridge from its packaging, taking care not to touch the copper contacts, the metal plate, or the gold printhead. Remove the protective tape from the printhead.? The cartridges are held in place by a lever mounted on the inkjet cartridge holder. Release the lever by raising it vertical.? With the cartridge s printhead pointing down, slide the cartridge into the holder and push down and toward the contacts in the holder.? Make sure the cartridge is seated in the holder then close the lever to secure the cartridge in the holder. Do not force the lever into place.? Repeat the above for the remaining cartridges. CAUTION Never shake, drop, or hit the cartridge against the palm of your hand or any other hard surface. Shaking the print cartridge does not mix the ink and hitting the cartridge against a hard surface does not clear the nozzles Both of these actions actually hurt the print quality because they allow bubbles to form near the ink firing chambers. These bubbles prevent the nozzles from firing causing white streaks in the print image. Storage Short-term storage is defined as less than 2 days or less than 1 day in a hot and dry environment. Long-term storage is defined as more than 2 days or more than 1 day in a hot and dry environment. 17

SECTION 4 MAINTENANCE Short-term Storage Leave the cartridge in the Printer for short periods of time, 1 day or less. The next time that the Printer is used, the printhead may have to be cleaned and purged Long-term Storage Disposal Place the cartridges in the Cartridge Storage area located at the rear of the printer, or Place the cartridges in a Tupperware container with a damp sponge or towel to maintain humidity and prevent the printhead from drying out. When the cartridges are ready to be used again, the printhead will need to be cleaned. The cartridge may be disposed of in a normal manner. If there should be an ink spill, use soap and water to clean up any problem areas. Abrasive soap works well to get the ink off hands. Cleaning the Printhead To maintain good print quality it is important that the printheads are kept clean. During the printing process ink spray, paper fibers, and dust can cause a build-up on the printheads. This build-up will eventually degrade the print quality. If you begin to notice problems with the quality of the print, or to just prevent a build-up from occurring with the printhead with a wet fiberless cloth. Cloth should be: Soft Fiberless Moist with Water (Distilled is best but tap works) Cloth should not be: Abrasive Made of small fibers Dry or containing chemical additives Wipe slowly across the long-axis with the printhead facing down (as shown). Do not apply excessive force, as this could scratch the nozzle area. Purging the Nozzles If the printhead sits inactive for a period, ink may dry in the nozzles. Printing may not remove these ink plugs from the nozzles. White streaks will then show up in the printed text or graphic. In order to obtain better print quality, these ink plugs need to be forced out or purged. A Purge routine is built into the NEOPOST 18

SECTION 4 MAINTENANCE AS226P/AS268P/AS268P Printer. It can be accessed from the LCD panel on the Printer from the MENU key. If this does not solve the problem then proceed as follows: 1. Wipe the printhead with a wet cloth as described in "Cleaning the Printhead" above. 2. Perform the Purge routine from the Printer by pressing the MENU key momentarily and then the + key. Load media and press the ENTER key to purge. Repeat if necessary. 3. Wipe the printhead again with a moist cloth. NOTE: For more information refer to the Troubleshooting Print Heads in Section 5 Trouble Shooting Guide. Jams in the NEOPOST AS226P/AS268P Printer If a jam occurs, STOP the Printer. Up to 10 missed addresses can be recovered at the printer control panel. (See Section 3 Operating the NEOPOST AS226P/AS268P Print Recovery After Jam. Some possible reasons for jamming are: 1. Feeding more than one piece of media. 2. Damaged media, such a dog-eared (turn down corners). 3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for automated feeding is acceptable in the NEOPOST AS226P/AS268P. 4. Envelopes that are caught under the flap of another envelope or stuck to one another may cause jamming. Removing Jammed Media 1. It may be necessary to move one or more of the printheads to gain access to the jammed media. Take care in removing jammed media to prevent damage to the print heads. All pieces of the jammed media must be removed from the feed path. 2. Follow the instructions in Section 3 Operating the NEOPOST AS226P/AS268P Print Recovery After Jam. Replacing the Sheet Separators The sheet separators insure separation of the pieces as they are being fed. The do wear and must be replaced from time to time. If you experience double sheet feeding and cannot adjust the separators to prevent it, they should be replaced. Replacement of the sheet separators is not difficult. Just follow the steps below: 1. Turn off the printer and unplug it from the power source. 2. Release the separator-locking lever and move the paper side guides to their maximum open position. 3. Lower the separators so that they touch the feed roller. 4. Remove the screw [A] and the separator support [B.] Then remove the separator [C] by prying it out of the holder. 5. Install a new separator in place and replace the separator support and screw. 19

SECTION 4 MAINTENANCE Replacing the Feed Rollers To replace the feed rollers on the Neopost printer follow the steps below: 1. Before removing the feed roller access plate, unplug the power to the printer. 2. Using a Phillips screwdriver, remove the three screws from the feed roller access plate. 3. Remove the feed roller access plate. 4. Rotate the feed roller shaft so that the screws are face up and use a 3/32-inch Allen wrench to remove the two button head cap screws. This will permit you to remove one half of the feed roller. Rotate the shaft until the two screws holding the second half of the feed roller in place are accessible. Remove those screws also. Install the feed roller half and replace the screws. Rotate the shaft, replace the second feed roller half, and fasten with the remaining screws. 5. Replace the feed roller access plate and fasten with the four Phillips screws. 20

SECTION 4 MAINTENANCE Cleaning The NEOPOST AS226P/AS268P WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE! The Printer must be cleaned regularly of accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate within the printer and on the transport. To properly clean the printer, unplug it from the power receptacle and remove the covers. The internal areas are best cleaned with a vacuum that has a soft brush attachment to help loosen the dust particles. Take care not to damage the PC Boards or electrical wiring. The exterior of the machine may be cleaned with any standard household cleaner, which is non-abrasive and does not contain plastic harming solvents. CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER. EXCESS LIQUID COULD HARM ELECTRONIC PARTS. ALWAYS DAMPEN A RAG WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED. Feed Rollers and Forwarding Rollers The feed and forwarding rollers can become glazed with paper lint and ink from the media. They should be regularly cleaned with a mild abrasive household cleaner on a damp cloth. Avoid using solvents on the rubber rollers. Cleaning the Media Sensor Periodically check the media sensor located in the print carriage area of the printer section. The sensor should be clean and free of accumulated paper dust. Use a vacuum with a soft brush attachment or dry compressed air to remove the dust. 21

SECTION 4 MAINTENANCE Notes 22

SECTION 5 TROUBLE SHOOTING Section 5 Trouble Shooting Guide The following trouble shooting guides are provided to assist you in solving any problems that might occur with the NEOPOST AS226P/AS268P Printer or its software. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem. HP Inkjet Print Cartridges CONDITION PROBLEM SOLUTION Black streaks in text Lint or paper dust on printhead. Clean the cartridge nozzles with a clean lint-free cloth moistened with distilled water. Cartridge will not print White streaks in text or graphics Sheet is blank even after it has gone underneath cartridge(s). Lint or dust blocking printhead holes. Poor contact between printhead and printhead holder. Check to make sure the tape is off the printhead. Remove and reinsert the cartridge into the carriage holder. Install a new print cartridge. Clean the cartridge nozzles with a clean lint-free cloth moistened with distilled water. Clean interconnects. Remove and reinsert the cartridge into the holder. Insert a new Print Cartridge. 23

SECTION 5 TROUBLE SHOOTING The Printer CONDITION PROBLEM SOLUTION Extra lines; losing data Database problem Check data in database program Improper output (address information out of order, missfeeding, etc.) Wrong interface settings Static electricity Dirty media sensor Check software or data base on PC. Close Neopost control panel software, the turn Printer of and on. Media jams No communication Double feeding Media is curled or bent Media is too thin Improper cabling / connector Unit not receiving power Clean media sensor. Adjust Sheet Separators on feeder. Uncurl media. Media must be at least 0.008. Use Proper cable (see Operator Manual). Check plug connections, on/off switch and fuse on back panel (see Operator Manual). Not printing on media Media not positioned properly Adjust printhead vertically. Adjust margin setting in layout software. Print too light or missing character dots Clogged or dirty printheads Running out of ink Purge or clean cartridges. Replace inkjet cartridges. Blurry address Image is not sharp Printhead gap too high. Adjust printhead closer to the media. Split line of type Uneven split line of type Line of type is placed across two printheads Some but not all of a line of type across two printheads matches up. Reposition the text in the layout so that it does not print across two printheads. Adjust the positioning of the two printheads in relationship to each other using the Head Alignment tool in the Neopost software control panel or in the Properties window of the PCL version driver. Reposition the text in the layout so that it does not print across two printheads. Check the sheet separator adjustment. Separators should just touch the media. Check that the printhead is set at the proper height. A printhead that is too high will cause slippage in the media as it is passing under the heads. WARNING DO NOT REMOVE THE SIDE COVERS OF THE PRINTER! THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS! 24

APPENDIX A Appendix A NEOPOST AS226P/AS268P Specifications PRINT TECHNOLOGY ADDRESS SPEED PRINT QUALITY (Dots Per Inch) IMAGE AREA PRINT ORIENTATION INK MONITOR FONTS PRINTS MATERIAL SIZE Length 5 to 17 Width 3 to 13.5 MATERIAL THICKNESS Up to 3/8 Neopost AS226P Inkjet, 6 HP 51645A High Capacity Inkjet Cartridges Neopost AS268P Inkjet, 8 HP 51645A High Capacity Inkjet Cartridges Up to 26,000/hr - #10 Envelopes High Quality 600 x 600 dpi Standard Quality 600 x 300 dpi Letter Quality 600 x 200 dpi Draft Quality 600 x 150 dpi 3 X 17 (AS226P) 4 X 17 (AS268P) Normal and Reverse Visible on Display All TrueType fonts available on PC Prints graphics, logos, and barcodes FEEDER CAPACITY: Up to 750 #10 envelopes MEMORY 64 MB PRINT COLORS Standard and Versatile Black, Red, Blue, Green, and Yellow INK Water based may require drying assistance for coated stock SOFTWARE Windows TM Printer Drivers for Windows TM 95, 98, 2000, NT, ME, and XP DIAGNOSTICS Resident in firmware FIRMWARE UPDATE Flash PROM update. PC INTERFACE Centronics Parallel and USB COUNTERS One operator resettable job counter, one permanent lifetime counter DUTY CYCLE 60 million addresses total or 1,000,000 per month over a 5-year life cycle. DIMENSIONS 25 H x 28 L x 22 W (635 mm H x 711 mm L x 559 mm W) WEIGHT ELECTRICAL OPTIONS 80 lbs. (36.4 kg.) Neopost AS226P/AS268P 115VAC or Neopost AS226P/AS268PE 240VAC, 50/60 Hz Conveyor/Stacker and Drop Tray All Specifications Subject To Change Without Notice 25

APPENDIX B Appendix B Supplies and Optional Hardware The following supply items and optional hardware are available from your Neopost Dealer: Supplies Black Inkjet Cartridge Fast Drying Black Inkjet Cartridge Yellow Inkjet Cartridge Red Inkjet Cartridge Green Inkjet Cartridge Blue Inkjet Cartridge Versatile Black HP 51645A HP 6195A HPC6173A HPC6168A HPC6169A HPC6170A HPC8842A Optional Hardware Conveyor / Stacker Available Drop Tray 26

INDEX - Key 3, 10 + Key 3, 10 A Accessory Connector 2 Adjusting Resolution 12 Adjusting Speed 12 Adjusting, Print Heads 13 B Batch Counter 9 BIOS Version 10 Bulk Ink 10 C Cartridge Disposal 18 Cartridge, Replacement 17 Cartridge, Storage 17 Circuit Breaker 2 Cleaning Cartridges 17 Cleaning Media Sensor 21 Cleaning Printer 21 Cleaning Printhead 18 Cleaning Rollers 21 Communication 24 Computer, Connecting 5 Connecting Computer 5 Conveyor 26 D Delay, Feed 12 Driver Properties 10 E Enter Key 3, 9 F Fault Indicator 3 Features Tab 11 Feed Delay 12 Feed, Setup 6 Fuse 2 I Inkjet Cartridges 6, 17, 23, 26 Installing Cartridges 6, 10 Inverse Printing 13 J Jams 16, 19, 24 L Layout 15 M Mail Merge 15 Main Power Fuse 2 Main Power Switch 2 Media Sensor 20 Media Side Guides 1 Media Thickness Knob 1, 7 Menu Key 3, 9 Motor Circuit Breaker 2 MS Word 14 O On Line Key 3, 10 Operator Display 3 Options 26 Overlay 12 P Parallel Port 2, 5 Plugging In 5 Ports, Printing 2, 5 Power Receptacle 2 Power Switch 2 Print Enhancement 10 Print Head Adjustment 13 Print Head Installation 10 Print Recovery 16 Printer Control Panel 1 Printer Control Panel 9 Printer Driver 7,10 Printer LCD Display 1 Printhead, Cleaning 18 Printing 10, 11, 24 Printing from MS Word 14 Printing, Inverse 13 Purge 10 Purging 18 R Rear Media Guide 1 Rear Paper Support 1 Recovering from Jam 16 Removing Jams 19 Replacing Cartridges 17 Replacing Separators 19 Reset Key 3, 10 Resolution 12 S Safety Inside Front Cover Safety Cover 1 Separator Locking Knob 2 Setup Feed 6 Setup Overlay 12 Setup Page 14 Sheet Separators 6, 19 Side Guides 6 27

INDEX Specifications 25 Speeds 12 Storage, Cartridges 17 Supplies 26 T Test Print Key 3, 9 Total Count 10 Trouble Shooting 20 U USB Port 2, 5 W Windows 2000 P 11 Windows 95 11 Windows 98 11 Windows ME 11 Windows NT 11 Windows XP 11 28