Use of this product requires additional applications that must be downloaded to your users' computers. About Application Downloads, on page 1 Downloading Applications from the Administration Site, on page 2 Contents of the Application ZIP Files, on page 3 Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 Mass Deployment of Cisco WebEx Productivity Tools, on page 6 Mass Deployment of the Meetings Application, on page 11 Mass Deployment of the Network Recording Player, on page 15 Reconfiguring Settings After Performing an Update, on page 18 About Application Downloads You can mass-deploy CWMS applications by using the tools available to you on the Administration site. The applications available for download include are: WebEx Meetings Application The core application for scheduling, attending, or hosting meetings. Running the WebEx Meetings application on a virtualized operating system is not supported. If a user does not have the WebEx Meetings application installed, the first time a user joins a meeting it is downloaded to the PC. This can be configured to be done on-demand or silently. The user has the option of using the Cisco WebEx Meetings application for the duration of the meeting and having it removed when the meeting is over or performing an installation of the application to speed up the process of starting or joining future meetings. This might fail because the user does not have administrator privileges. WebEx Productivity Tools Provides an interface between other applications, such as Microsoft Outlook, allowing the management of meetings through those applications. After an update or upgrade to a system, any old versions of WebEx Productivity Tools should be removed and the latest version installed. WebEx Network Recording Player Plays back the recordings of meetings. This can include any material displayed during the meeting. In CWMS the.msi installer for the applications is available from the Admin > Settings > Downloads page. See "Downloading Applications from the Administration Site" in the CWMS Planning Guide for more information. 1
Downloading Applications from the Administration Site We recommend that you push the applications to user computers offline, before you inform those end-users that accounts have been created for them. This ensures that your users can start and join meetings and play network recordings the first time they sign in. Where users have administrator privileges, you can enable users to download the applications from the end-user Downloads page and install the applications themselves. No additional administrator action is required. When upgrading to Cisco WebEx Meetings Server Release 1.5MR3 or later in a locked-down environment where user PCs do not have administrator privileges, before you start the upgrade procedure push the new version of the WebEx Meetings application to all user PCs. Downloading Applications from the Administration Site You can configure your system so that administrators can push Cisco WebEx desktop applications to users or you can enable users to perform their own downloads. Sign in to Site Administration. In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system. Select Settings > Downloads. Select your download method: Permit users to download WebEx desktop applications. Use this option to allow users who have administrator permissions for their PCs to manage the conferencing applications. Manually push WebEx desktop applications to user's desktop. Use this option to enable conferencing for users who do not have administrator permissions for their PCs. If you selected this option the window is expanded to show the Cisco WebEx Meetings, Productivity Tools, and Network Recording Player sections. Step 4 Step 5 Step 6 (Optional) Select Auto update WebEx Productivity Tools to configure periodic, automatic updates of the WebEx Productivity Tools. (Default: checked.) If you selected Manually push WebEx desktop applications to user s desktop: a) In the WebEx Meetings section select Download and save the ZIP file to your system. b) In the Productivity Tools section, select Download and save the ZIP file to your system. c) In the WebEx Network Recording Player section select Download and save the ZIP file to your system. Select Save to save your Download settings. This is especially important if you are permitting users to download WebEx desktop applications. Step 7 (Optional) If you selected Manually push WebEx desktop applications to user s desktop: a) Unzip the downloaded files. 2
Contents of the Application ZIP Files b) Open the ZIP file. Each ZIP file contains the application installer for all supported languages. See Contents of the Application ZIP Files, on page 3 for information on the installer recommended for use. c) Select the installer for your platform and language, and extract it to a local directory folder. The ZIP file contains MSI installers for the Windows platform in all available languages. The Productivity Tools and Meetings Application version that aligns with each version Cisco WebEx Meeting Server can be found at Cisco WebEx Meetings Application and Productivity Tools Compatibility Matrix. What to do next Deploy the MSI installers as described in this chapter. Contents of the Application ZIP Files Application Language Key The ZIP files contain one installer application per language. The English application installer file in each ZIP file is without a language suffix. The application installer file for each of the other languages contains an abbreviation in the filename that indicates the language of the application it contains. The table lists the abbreviation used for each language: Abbreviation B5 DE ES FR GB IT JP KO NL PT RU SP Language Traditional Chinese German Latin American Spanish French Simplified Chinese Italian Japanese Korean Dutch Portuguese Russian Spanish 3
Productivity Tools ZIP File Contents Productivity Tools ZIP File Contents The Productivity Tools ZIP file contains the following files. Use the key in the Application Language Key table to determine the language of each file. Note that there is no Mac version of the Productivity Tools. ptools.msi ptools_b5.msi ptools_de.msi ptools_es.msi ptools_fr.msi ptools_gb.msi ptools_it.msi ptools_jp.msi ptools_ko.msi ptools_nl.msi ptools_pt.msi ptools_ru.msi ptools_sp.msi WebEx Meetings Client ZIP File Contents Use the key in the Application Language Key, on page 3 to determine the language of the application contained in each Zip file. Version 2.7 and later webexmc.msi.msi webexmc_allinone.msi webexmc.msi_b5.msi webexmc.msi_de.msi webexmc.msi_es.msi webexmc.msi_fr.msi webexmc.msi_gb.msi webexmc.msi_it.msi webexmc.msi_jp.msi webexmc.msi_ko.msi Version 2.6 and earlier onpremmc.msi onpremmc_b5.msi onpremmc_de.msi onpremmc_es.msi onpremmc_fr.msi onpremmc_gb.msi onpremmc_it.msi onpremmc_jp.msi onpremmc_ko.msi onpremmc_nl.msi 4
Network Recording Player ZIP File Contents Version 2.7 and later webexmc.msi_nl.msi webexmc.msi_pt.msi webexmc.msi_ru.msi webexmc.msi_sp.msi Version 2.6 and earlier onpremmc_pt.msi onpremmc_ru.msi onpremmc_sp.msi webexmc_onprem.dmg (for Mac) webexmc_onprem.dmg (for Mac) Network Recording Player ZIP File Contents Network Recording Player is only available for download and mass deployment if you have selected Permit users to download WebEx desktop applications on the Downloads page. Refer to Configuring Your Download Settings in the Cisco WebEx Meetings Server Administration Guide for more information. The Network Recording Player ZIP file contains the following files. Use the key in the Application Language Key table to determine the language of each file. nbr2player_onprem.msi nbr2player_onprem_b5.msi nbr2player_onprem_de.msi nbr2player_onprem_es.msi nbr2player_onprem_fr.msi nbr2player_onprem_gb.msi nbr2player_onprem_it.msi nbr2player_onprem_jp.msi nbr2player_onprem_ko.msi nbr2player_onprem_nl.msi nbr2player_onprem_pt.msi nbr2player_onprem_ru.msi nbr2player_onprem_sp.msi webexnbrplayer_intel.dmg (for Mac) Silent Installation Limitations for CWMS Applications When Using SMS The following limitations apply when you perform a silent installation by using Microsoft Systems Management Server 2003 (SMS): 5
Mass Deployment of Cisco WebEx Productivity Tools SMS per-user mode is not supported. If the SMS administrator wants to add a feature for WebEx Productivity Tools, run the REMOVE command first, and then run the ADDSOURCE command. If users log on to their computers using remote desktop while their administrator advertises the package, have the users restart their computers. Mass deployment is possible, but each user must enter their credentials. Before you update to a maintenance release or upgrade to a newer release, have all users uninstall Cisco WebEx Productivity Tools. After the update or upgrade, you can manually push the Productivity Tools to your users or they can download Productivity Tools from the Downloads page. If you are using Lync integration, after a silent installation your users must restart their computers to make all of the instant messenger integrations work properly. Mass Deployment of Cisco WebEx Productivity Tools This section is describes the tasks involved in installing Cisco WebEx Productivity Tools by using the ptools.ms package. Single-computer installation and large-scale installations can be accomplished by using Microsoft Systems Management Server 2003 (SMS). The Productivity Tools version that aligns with each version Cisco WebEx Meeting Server can be found at Cisco WebEx Meetings Application and Productivity Tools Compatibility Matrix. Related Topics Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 Silent Installation of Productivity Tools by Using the Command Line Administrators can sign in to a user s computer and install WebEx Productivity Tools using silent mode. Before you begin Before installing a maintenance release or upgrading your system to a newer release, previous versions of Cisco WebEx Productivity Tools should be uninstalled. Step 4 Sign in to the user's computer. Download the MSI package to the computer hard drive. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Run the MSI command to install WebEx Productivity Tools silently. 6
Silent Removal of the Productivity Tools by using the Command Line Interface Parameter Name OI Value 1 0 (default) Description Enable Outlook Integration Disable Outlook Integration Step 5 Restart the computer. Silent Removal of the Productivity Tools by using the Command Line Interface Administrators can sign in to a user s computer and uninstall the Productivity Tools by using silent mode. Sign in to the user's computer. Download the MSI package to the computer hard drive. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Step 4 Uninstall all components of the MSI package ptools.msi by entering the command msiexec.exe /q /x "ptools.msi". AdvertisingWebExProductivityToolsbyusingtheSMSPer-SystemUnattended After an update or an upgrade, you can use the Administration site to manually push the Productivity Tools to your users or allow users to download Productivity Tools from the end-user Downloads page. Refer to the "Configuring Your Download Settings" section of the Cisco WebEx Meetings Server Administration Guide for more information. If you are the Microsoft Systems Management Server 2003 (SMS) administrator, you can advertise the Cisco WebEx Productivity Tools using the SMS per-system unattended program. Create a package from the definition. See Creating a Package from a Definition, on page 11 for more information. Change the program options for Per-system unattended before advertisement: a) Right-click Per-system unattended and select Properties to open the Per-system unattended Program Properties dialog box. b) Select the Environment tab. For the Program can run option, select Only when a user is logged on. For the Run mode option, select Run with administrative rights. (Do not turn on Allow users to interact with this program.) 7
Removing Productivity Tools Components by Using the SMS Per-System Unattended Program c) Select the General tab. d) Append an additional parameter to the command line option to specify some options for Cisco WebEx Productivity Tools: SITEURL= http://sample.webex.com specifies the WebEx Site URL used by your company. Productivity Tools flags specify which component is enabled for WebEx Productivity Tools. The parameters should be uppercase and the default value is 0 (Disabled). In the following example, the initial command line is msiexec.exe /q ALLUSERS=2 /m MSIZWPBY /i "ptools.msi". Advertise the program. a) Right-click Per-system unattended. b) Select All Tasks > Distribute Software. c) Select Next in the Distribute Program Wizard. d) Select the SMS Server and select Next. e) Select the collection and select Next. f) Enter the advertisement name in the Name field and select Next. g) Specify whether the advertisement should apply to subcollections and select Next. h) Specify when the program will be advertised and select Next. i) Specify whether or not to assign the program and select Next. j) Select Finish on the Completing the Distribute Program Wizard page. k) Navigate to the \Site Database\System Status\Advertisement Status directory and check the advertisement status. If you enable notification, the user will see a message indicating that the assigned program is going to run after the program has been advertised. The assigned program will run silently. Removing Productivity Tools Components by Using the SMS Per-System Unattended Program Perform the following procedure to remove Productivity Tools by using Microsoft Systems Management Server 2003 (SMS): Create a new program and copy all the options from the per-system unattended program as described in Advertising WebEx Productivity Tools by using the SMS Per-System Unattended, on page 7, and then update the command line: a) Right-click the blank area and then select New > Program. b) Enter the program name and default command line. c) In the Properties dialog box, select the Environment tab. For the Program can run option, select Only when a user is logged on. 8
Adding Productivity Tools by Using SMS Per-System Unattended For the Run mode option, select Run with administrative rights. (Do not turn on Allow users to interact with this program). d) Update the command-line on the General tab. e) Append REMOVE to the command line and specify the features that need to be removed. Example: If you want to remove OI, enter the following command: msiexec.exe /q ALLUSERS=2 /m MSII5HK3 /i "ptools.msi" REMOVE="OI" Advertise the program to the specified collection of work machines in the domain. Cisco WebEx Productivity Tools is updated on these machines silently. Related Topics Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 Adding Productivity Tools by Using SMS Per-System Unattended To add a component to the Productivity Tools, you must first run REMOVE and then run ADDSOURCE, even though the component has not been installed before. Create a new program named Add-phase1, copy all the options from the per-system unattended program, and then update the command line: a) Right-click the blank area and then select New > Program. b) Enter the program name and default command line. c) On the properties dialog, select the Environment tab. For the Program can run option, select Only when a user is logged on. For the Run mode option, select Run with administrative rights. (Do not turn on Allow users to interact with this program.) d) Update the command-line on the General tab. Advertise the program to the specified collection of work machines in the domain. Create a second program name, Add-phrase2, and copy all the options from the per-system unattended program and then update the command line: a) Right-click the blank area and then select New > Program. b) Enter the program name and default command line. c) On the properties dialog box, select the Environment tab. For the Program can run option, select Only when a user is logged on. For the Run mode option, select Run with administrative rights. (Do not turn on Allow users to interact with this program). d) On the properties dialog box select, the Advanced tab. 9
Uninstalling Productivity Tools by Using the SMS Per-System Uninstall Program e) Turn on Run another program first and select program Add-phase1. f) Update the command-line on the General tab. g) Append ADDSOURCE to the command line and specify the features that need to be added. Step 4 Advertise the program to the specified collection of work machines in the domain. Cisco WebEx Productivity Tools are silently updated on these machines. Related Topics Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 UninstallingProductivityToolsbyUsingtheSMSPer-SystemUninstallProgram The SMS administrator can uninstall Cisco WebEx Productivity Tools by using the SMS per-system uninstall program. Use the SMS Installation package created in Creating a Package from a Definition, on page 11. Advertise the per-system uninstall program to uninstall Cisco WebEx Productivity Tools. Cisco WebEx Productivity Tools will be uninstalled on these machines silently. Advertising the Program to Update the New Version of WebEx Productivity Tools Perform the following procedure to advertise the program to update to the new version of Cisco WebEx Productivity Tools. Before you begin Before you install a maintenance release or upgrade your system to a newer release, your users must uninstall Cisco WebEx Productivity Tools running on their desktops. After the upgrade, you can use the Administration site to manually push the Productivity Tools to your users or users can download Productivity Tools from the end-user Downloads page. Sign in to the Administration site, select Settings > Downloads and disable the following settings: Auto update Cisco WebEx Productivity Tools Permit users to download WebEx desktop applications Create a new SMS installation package by using the WebEx Productivity Tools MSI package. 10
Mass Deployment of the Meetings Application See Creating a Package from a Definition, on page 11 for more information. Change the program options for Per-system unattended before advertisement. See Adding Productivity Tools by Using SMS Per-System Unattended, on page 9 for more information. Advertise the program. See Adding Productivity Tools by Using SMS Per-System Unattended, on page 9 for more information. The old Cisco WebEx Productivity Tools are removed and the new Cisco WebEx Productivity Tools are installed silently. Mass Deployment of the Meetings Application This section is designed to help your organization understand the tasks involved in installing Cisco WebEx Meetings application. This section is a comprehensive guide that covers various types of installations, including a single-computer installation and large-scale installations using Microsoft Systems Management Server 2003 (SMS). Note "Silent installation" means the application can be deployed silently but end-user configuration is necessary. Related Topics Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 Creating a Package from a Definition Step 4 Step 5 Step 6 Step 7 Step 8 Open the SMS Administrator Console and select Site Database > Package. Right-click Package. Select New > Package From Definition. On the Create Package from Definition wizard, select Next. Select Browse to locate and select the WebEx Productivity Tools MSI package and then select Next. Select Always obtain files from a source directory and then select Next. Select Source directory location and then select Next. Select Finish. 11
Installing Cisco WebEx Meetings Installing Cisco WebEx Meetings Before you begin The following prerequisites apply to the Cisco WebEx Meetings installer: Installing the Cisco WebEx MSI package requires administrator privileges. The MSI package is installed to the default OS Programs folder which requires administrator privileges to access. The Cisco WebEx MSI package is developed for Windows Installer Service 2.0 or higher. If the local machine is configured with an older version, an error message is displayed informing the user that a newer version of the Windows Installer Service is required. Upon executing the MSI package, the user is prompted with a basic MSI interface. Step 4 Launch the installer on the user's computer. The installation wizard appears with an introductory message. Select Next in the following dialogue boxes until you reach the installation dialogue box. Select Install. Select Finish when the installation is complete. Uninstall Cisco WebEx Meetings Locally You can sign in to a user's computer and uninstall the Cisco WebEx Meetings application from the Control Panel or the WebEx folder on the local hard drive. Before you begin The Cisco WebEx Meetings application is installed on a user's computer. Sign in to the user's computer. Delete the Cisco WebEx Meetings application using one of the following methods: Note Select Start > Control Panel > Programs and Features. From the list of programs, select Cisco WebEx Meetings and then Uninstall/Change. Select Start > Computer > System (C:) > ProgramData folder > WebEx folder. Right-click atcliun.exe and select Delete. When you uninstall atcliun.exe from the WebEx folder, both the on-premises and cloud versions of the Cisco WebEx Meetings application are removed, if both versions of the application were saved on the user's local hard drive. However, when you uninstall the application using the Control Panel, only the on-premises version of the application is uninstalled. 12
Silent Installation of the Meetings Application by Using the Command Line The Cisco WebEx Meetings application is unistalled from the user's computer. Silent Installation of the Meetings Application by Using the Command Line Administrators can sign in to a user s computer and install the WebEx Meetings application using silent mode. Step 4 Step 5 Sign in to the user's computer. Download the MSI package to the computer hard drive. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Enter the MSI command to install Cisco WebEx Meeting Applications silently. Example: Enter msiexec /i onpremmc.msi /qn. Restart the computer. Silent Removal of the Meetings Application by using the Command Line Interface Administrators can sign in to a user s computer and uninstall the Meetings application by using silent mode. Sign in to the user's computer. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Uninstall all components of the MSI package onpremmc.msi by entering the command msiexec/x onpremmc.msi/qn. Advertising CWMS by Using SMS Per-System Unattended A Microsoft Systems Management Server 2003 (SMS) administrator can advertise the availability of the Cisco WebEx Meetings applications by using the Per-system Unattended program. 13
Advertising CWMS by Using SMS Per-System Unattended Before you begin Sign in to the Administration site and configure your Download settings to manually push the WebEx desktop applications to the user's computer. Refer to the Configuring Your Download Settings section of the Cisco WebEx Meetings Server Administration Guide for more information. Create a package from the definition. See Creating a Package from a Definition, on page 11 for more information. Change the program options for "Per-system unattended" before advertisement: a) Open the SMS administrator console and select Site Database > Packages > Cisco WebEx LLC Cisco WebEx Meeting Application English > Programs. b) Right click the Per-system unattended option and select Properties to open the Per-system unattended Program Properties dialog box. c) Select the Environment tab. For the Program can run option, select Only when a user is logged on. For the Run mode option, select Run with administrative rights. Do not select Allow users to interact with this program. d) Select the General tab. e) Append an additional parameter to the command line option to specify some options for the WebEx Meetings application: Example: For example, the initial command line is: msiexec /i "onpremmc.msi" /qn Now you can advertise the program. a) Open the SMS administrator console and select Site Database > Packages > Cisco WebEx LLC Cisco WebEx Meeting Application English > Programs. b) Right-click Per-system unattended. c) Select All Tasks > Distribute Software. d) Select Next in the Distribute Program Wizard. e) Select the SMS Server and select Next. f) Select the collection and select Next. g) Enter the advertisement name in the Name field and select Next. h) Specify whether the advertisement should apply to subcollections and select Next. i) Specify when the program will be advertised and select Next. j) Specify whether to assign the program and select Next. k) Select Finish on the Completing the Distribute Program Wizard page. l) Navigate to the \Site Database\System Status\Advertisement Status directory and check the advertisement status. If you enable notification, the user will see a message indicating that the assigned program is going to run after the program has been advertised. The assigned program will run silently. 14
Uninstalling the Cisco WebEx Meetings Application by Using the SMS Per-System Uninstall Program Uninstalling the Cisco WebEx Meetings Application by Using the SMS Per-System Uninstall Program The SMS administrator can uninstall the Cisco WebEx Meetings application by using the SMS per-system uninstall program. Use the SMS Installation package created in Creating a Package from a Definition, on page 11. Advertise the per-system uninstall program to uninstall the Cisco WebEx Meetings application. The Cisco WebEx Meetings application is silently uninstalled on the specified machines. Mass Deployment of the Network Recording Player This section is a comprehensive guide that covers various types of installations, including a single-computer installation and large-scale installations using Microsoft Systems Management Server 2003 (SMS). Note Network Recording Player files greater than 4 GB can only be played when accessed from a Web browser. Related Topics Silent Installation Limitations for CWMS Applications When Using SMS, on page 5 Installing Network Recording Player Before you begin Verify that you have administrator privileges on the target device, because the Cisco WebEx MSI package is installed in the default OS Programs folder that requires such access. The Cisco WebEx MSI package was developed for Windows Installer Service 2.0 or higher. If the local machine is configured with an older version of the installer, an error message appears informing the user that to install this MSI package, a newer version of the Windows Installer Service is required. Upon executing the MSI package, the user is prompted through the MSI interface. Launch the installer on the user's computer. The installation wizard appears with an introductory message. Select Next on each of the dialogue boxes until the installation dialogue box appears. 15
Silent Installation of the Recording Player by Using the Command Line Step 4 Select Install. Select Finish. Silent Installation of the Recording Player by Using the Command Line Administrators can sign in to a user s computer and install the WebEx Recording Player by using silent mode. Step 4 Step 5 Sign in to the user's computer. Download the MSI package to the computer hard drive. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Enter the MSI command to install WebEx Recording Player silently. Example: Enter msiexec/i nbr2player_onprem.msi/qn. Restart the computer. Silent Uninstallation of the Recording Player by Using the Command Line Interface Administrators can sign in to a user s computer and remove Recording Player by using silent mode. Step 4 Sign in to the user's computer. Download the MSI package to the computer hard drive. Open the Windows Command prompt. On Windows 7 or Windows Vista, you must use run as administrator to open the prompt window. Uninstall all components of the MSI package onpremmc.msi by entering the command msiexec/i nbr2player_onprem.msi/qn. 16
Installation of CWMS Applications by Using Microsoft Systems Management Server 2003 (SMS) Installation of CWMS Applications by Using Microsoft Systems Management Server 2003 (SMS) Advertising Cisco WebEx Network Recording Player Using the SMS Per-System Unattended Program If you are the SMS administrator, perform the following procedure to advertise the Cisco WebEx Network Recording Player using the SMS per-system unattended program. Before you begin Sign in to the Administration site and configure your Download settings to manually push the WebEx desktop applications to the user's desktop. Refer to the "Configuring Your Download Settings" section of the Cisco WebEx Meetings Server Administration Guide for more information. Create a package from the definition. See Creating a Package from a Definition, on page 11 for more information. Change the program options for "Per-system unattended" before advertisement: a) Open the SMS administrator console and select Site Database > Packages > Cisco WebEx LLC Cisco WebEx Network Recording Player English > Programs. b) Right click the Per-system unattended option and select Properties to open the Per-system unattended Program Properties dialog box. c) Select the Environment tab. For the Program can run option, select Only when a user is logged on. For the Run mode option, select Run with administrative rights. Do not select Allow users to interact with this program. d) Select the General tab. e) Append an additional parameter to the command line option to specify some options for the WebEx Meetings application: Example: For example, the initial command line is: msiexec /i "nbr2player_onprem.msi" /qn Now you can advertise the program. a) Open the SMS administrator console and select Site Database > Packages > Cisco WebEx LLC Cisco WebEx Network Recording Player English > Programs. b) Right-click Per-system unattended. c) Select All Tasks > Distribute Software. d) Select Next in the Distribute Program Wizard. e) Select the SMS Server and select Next. f) Select the collection and select Next. g) Enter the advertisement name in the Name field and select Next. h) Specify whether the advertisement should apply to subcollections and select Next. 17
Uninstalling the Cisco WebEx Network Recording Player Using the SMS Per-System Uninstall Program i) Specify when the program will be advertised and select Next. j) Specify whether to assign the program and select Next. k) Select Finish on the Completing the Distribute Program Wizard page. l) Navigate to the \Site Database\System Status\Advertisement Status directory and check the advertisement status. If you enable notification, the user will see a message indicating that the assigned program is going to run after the program has been advertised. The assigned program will run silently. Uninstalling the Cisco WebEx Network Recording Player Using the SMS Per-System Uninstall Program The SMS administrator can uninstall the Cisco WebEx Network Recording Player using the SMS per-system uninstall program by performing the following procedure. Use the SMS Installation package created in Creating a Package from a Definition, on page 11. Advertise the per-system uninstall program to uninstall the Cisco WebEx Network Recording Player. The Cisco WebEx Network Recording Player will be uninstalled on the specified machines silently. Reconfiguring Settings After Performing an Update After you perform an update of your Cisco WebEx Meetings Server (CWMS) software, you must update the paths to your mass-deployed applications. (After an update, the Network Recording Player is automatically updated the first time it is used to play a recording.) For Mac systems the path is /Users/(Local User)/Library/Application Support/WebEx Folder/. For Windows systems, the path depends on the version, download type, and web browser type: Windows 7 and Windows Vista: <SystemDisk>\ProgramData\WebEx From Productivity Tools or WebEx Connect, use your Productivity Tools or WebEx Connect path. If you are using MSI installation, always use a unique path. Your system ignores the existing file. If you are using the download type with Windows 7, your system uses a unique path. In Windows XP, if the GPC can find the registered table value, your system uses the existing folder. Otherwise the system uses its own path, as described above. Client applications on both Windows and Mac systems are automatically updated to maintain compatibility with your updated system. In a locked down environment, you must perform updates manually for Windows systems, but not for Mac systems. 18
Reconfiguring Settings After Performing an Update Note The version of the Productivity Tools and Meetings Application that aligns with the version Cisco WebEx Meeting Server can be found at Cisco WebEx Meetings Application and Productivity Tools Compatibility Matrix. 19
Reconfiguring Settings After Performing an Update 20