Supported Operating Environment Java Support 9/10/2018
Java Support Find information about supported versions of Java across all products. eservices eservices Knowledge Manager (Legacy) Knowledge Manager (Legacy) eservices Web API Server (Legacy) All Genesys Intelligent Automation (formerly GAAP) 8.5.0 8.5.1 Genesys Co-browse Genesys Co-browse 8.1.3-8.5.1 Genesys Co-browse Genesys Co-browse 8.5.0+ Genesys Agent Scripting Genesys Agent Scripting 8.1.2-8.5.250 8.1.4+ 8.5.2+ Oracle Java 6 Developer's Oracle Java Developer's Kit (SDK) Oracle Java 6 Runtime Oracle Java 7 Runtime Oracle Java 8 Runtime 8.5.270+ mssql-jdbc-6.2.2.jre7 Genesys Desktop 7.6 JDK 1.4.2 Genesys Desktop 7.6 JDK 1.5 Genesys Desktop 7.6 JDK 1.6 Java Version-JRE 1.4.2/ 1.5/1.6/1.7/1.8 Genesys Info Mart Genesys Info Mart 7.2 JDBC Driver Genesys Info Mart Genesys Info Mart 7.2 JDK 1.5 Genesys Info Mart Genesys Info Mart 7.5 7.6 JDBC Driver Genesys Info Mart Genesys Info Mart 7.5 7.6 JDK 1.5+ Genesys Info Mart Genesys Info Mart 8.0-8.1 JDBC Driver Genesys Info Mart Genesys Info Mart 8.0-8.1 JDK 1.6 or 1.7 Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC Driver Genesys Info Mart Genesys Info Mart 8.1.2+ JDK 1.7 or Server JRE 1.7 Supported Operating Environment 2
Genesys Info Mart Genesys Info Mart 8.5.0+ Genesys Knowledge Center Genesys Media Server Interaction Web Services Cloud Backup Service 8.5.201.29 Java 8 JDK or Server JRE, versions 1.7 or 1.8 Java 7 Crypto Server 8.5.050.73 Java 7 Crypto Server 8.5.060.72 Java 8 Genesys Knowledge Center Voice Platform Reporting Server 8.5.3+ Genesys Mobile Services Genesys Mobile Services 8.5.103+ JDK 8 Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) Genesys Rules System Genesys Rules System 8.1 Genesys Rules System Genesys Rules System 8.1 Genesys Rules System Genesys Rules System 8.5 Genesys Rules System Genesys Rules System 8.5 All 8.0+ Java 7 or 8 Runtime Live Monitor application requires JRE 1.6+ 6 7 JDK 8 (or Oracle Java 8 Runtime ) 8 Genesys Voice Platform Genesys Voice Platform 8.5+ Java 7 Genesys Web Engagement Genesys Web Engagement 8.1 Java 7 Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8 Genesys Web Services and Applications Genesys Predictive Routing Genesys Web Services and Applications Agent State Connector 9.0.0+ 8.5.201.29 Java 8 Interaction SDK Interaction SDK 7.2 JDK 1.4.2 Interaction SDK Interaction SDK 7.2 JDK 1.5 Interaction SDK Interaction SDK 7.5 JDK 1.4.2 Interaction SDK Interaction SDK 7.5 JDK 1.5 Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2 Interaction SDK Interaction SDK 7.6.3 JDK 1.5 Interaction SDK Interaction SDK 7.6.4+ Java SE 7 Interaction SDK Interaction SDK 7.6.4+ Java SE 8 Supported Operating Environment 3
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5 Interaction SDK Interaction SDK 7.6.4+ JDK 1.6 License Reporting Manager License Reporting Manager 8.1.2+ Platform SDK Platform SDK 8.0-8.5.2 Java SE 6 Platform SDK Platform SDK 8.0-8.1.4 Java SE 5 Platform SDK Platform SDK 8.1.1-8.5.2 Java SE 7 Platform SDK Platform SDK 8.5+ Java SE 8 Platform SDK Platform SDK 9.0+ Java SE 9 SIP Feature Server Solution Reporting (CC Pulse+ and CC Analyzer) SIP Feature Server Solution Reporting 8.5.2 8.5.2+ Oracle Java 7 or 8 Runtime Oracle 11g Release 2 JDBC Driver Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver Oracle Java 7 Runtime Oracle Java 7 or 8 Runtime UC Connector UC Connector JDK 1.8.0.91+ Workforce Management Workforce Management 8.1.0 Workforce Management Workforce Management 8.1.0 Workforce Management Workforce Management 8.1.1 Workforce Management Workforce Management 8.1.1 Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0 with update 12 Supported Operating Environment 4
Workforce Management Workforce Management 8.1.2 Workforce Management Workforce Management 8.1.2 Workforce Management Workforce Management 8.1.3 Workforce Management Workforce Management 8.1.3 Workforce Management Workforce Management 8.5.0 Workforce Management Workforce Management 8.5.0 Workforce Management Workforce Management 8.5.1 Workforce Management Workforce Management 8.5.1 Workforce Management Workforce Management 8.5.2 Workforce Management Workforce Management 8.5.2 Workforce Management Workforce Management 8.5.211.00+ Workforce Management Workforce Management 8.5.211.00+ Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7) Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Oracle JRE 7 or JRE 8 Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Oracle JRE 7 or JRE 8 Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10) Oracle JRE 7, JRE 8, JRE 9, or JRE 10 Supported Operating Environment 5