Connect Bringing fixed and mobile communications together - anytime, anywhere
Horizon and Gamma Mobile - a powerful combination Mobile phones and services are at the heart of how almost all businesses communicate. Despite the flexibility they provide, mobiles are designed for the individual user and behave like a communication island within the office phone system. Alternatively, Cloud PBX are now widely adopted, providing critical features to businesses such as reception services, conferencing and call reporting, but are limited by their fixed nature. Connect, a solution from Gamma, integrates your mobile phone with your Horizon service allowing you to join landline, mobile and laptop communications together and make use of the service s features anytime, anywhere. By streamlining the communication service, businesses can provide their staff with the flexibility to work wherever they are and ultimately improve the overall business productivity and responsiveness to customers. Unlike similar services, you can adopt Connect incrementally, at your own pace and it does not require an app to fully integrate with the mobile. The offer is simple with businesses having just one provider and only paying for what they need. Companies with employees who are regularly away from the office will find Connect a great asset. By combining the flexibility of a mobile phone whilst benefitting from the features of Horizon, Connect makes your team more productive, your customer service more responsive and your costs more controllable. Thousands of organisations trust us with their voice, mobile and data services. With Connect, we are providing the best from Horizon, our market-proven service and Gamma Mobile, the business-only mobile network. Key features Utilise all the Horizon phone system features on your mobile Use the native dialler to make calls One number across all devices Present your landline number from your mobile Record calls on your mobile One voicemail system for all your calls Call reporting for all calls made, received or missed across all devices A single web portal to manage both Horizon and mobile phones
The benefits of Connect Increased flexibility Connect allows you to use Horizon service features such as Hunt Groups whilst still having the flexibility of a mobile phone and ultimately improving your availability, responsiveness and productivity. Straightforward to use Calls are made in the same way as mobile calls without using your data bundle and no requirement for an app. It is easy to use and cost effective. Improve customer contact Improve your availability and responsiveness to your customers and change the way you work. There is no need to publish your mobile number and you can receive calls to your business number wherever you are. Call recording Calls are recorded whether you are in the office or on the move, helping your business address training, quality assurance and compliance needs. One voicemail Never miss an important voicemail again. Connect removes the need for two voicemails (fixed and mobile), allowing you to respond from any location. Complete visibility Improve the way you manage your business with Akixi call reporting includes all calls made, received and missed for all devices including mobiles. You receive a complete picture of all calls across your entire business. Local presence By presenting the business number from your mobile, calls are more likely to be answered and it gives the business a more professional appearance.
How does it work? We have invested in our network to ensure our core network is truly converged. Only a few UK operators have this capability, allowing us to provide a combined fixed line and mobile feature set. The integration with Horizon will work on a mobile phone with a Gamma SIM and because it happens within our network no app is required, you simply use the mobile handset s standard call functionality. Calls make use of the mobile network and, unlike many fixed/mobile integrations, do not need to go over the Internet. With Connect the mobile is another Horizon end point just like a desk phone. Mobile calls are carried and managed by the Gamma IP network, which in addition to its reliability and security makes available the broadest feature set in the unified communications space.. Receive calls across devices Receive business calls anywhere Present mobile numbers as and when needed Mobiles work as part of hunt group Call extension numbers from standard mobile dialler One voicemail across fixed and mobile Mobiles become part of Horizon
Who is Connect aimed at? Dynamic businesses that want flexibility Businesses can allow employees who are regularly out of the office to work productively on the move. Horizon features are available on their mobile so they will have their business communication system available wherever they are. Organisations that want to be always available to their customers A missed call can be a missed opportunity or can decrease customer satisfaction. With Connect calls reach the mobile devices and there is one voicemail system across fixed and mobile, avoiding missed important messages. Features like Hunt Groups also work well with mobiles making sure that there is always the right person in the business to answer. Organisations that need local presence Expanding or running a business often requires local presence, Connect allows businesses to appear local without having a local office or phone line by providing geographic numbers and making them available from the mobile. Businesses can contact their customers always presenting the local number, even when calling from the mobile. Businesses conducting sales and engaging with customers typically on the move Connect brings the benefits of a landline on a mobile, making the mobile office a reality. Being able to present a landline from the mobile makes engaging with customers or prospects more effective and avoids publishing the mobile number. Organisations looking for complete call management reporting Call management statistics often give an incomplete picture of the businesses communications because mobile calls are not included. Connect advanced call stats include all calls to and from the mobiles so a complete picture of the calling patterns can be provided at any point in time. Organisations with multiple sites and a distributed workforce Connect improves internal communications and cooperation by providing the employees with the same tools and features on any device. The same dial plan, extension numbers, advanced call features are also available on the mobile devices so the right person can always be contacted whenever needed. Organisations planning to streamline their communications For companies who are planning to simplify their communication systems or planning the shift to mobile, Connect offers a hosted service which joins up all their landline, laptop and mobile communications, removing unnecessary hardware. Businesses can avoid maintaining multiple contracts and can move to one provider for all their communication needs. www.gamma.co.uk
Tel 0333 014 0000 Email marketing@gamma.co.uk Web www.gamma.co.uk We re a certified Carbon Neutral* Company. This means you can demonstrate green credentials yourself. By working with us you have a solution that not only helps the environment but also enables you to become greener and conform to new Government environmental policies. GC-DIR1017 GH-07/14