User Guide (For i-cable Homeline Users) Hong Kong Cable Television Limited Customer Service Hotline 183 2832 Call Management Services Call Management Services www.cabletv.com.hk
Welcome to Call Management Services With i-cable, you get the best of the world. We provide a range of services designed to help users improve the way they keep in touch with family and friends. Call Management Services cover: MobileRing Call Waiting Call Forwarding Conference Calling Calling Number Display Block-the-blocker Duplex Ringing for Fax Speed Call Remote Call Forwarding Calling Number Blocking Call Blocking Appointment Reminder Do-Not-Disturb 900 Infoline Service PIN Setting Homeline - Upgrader Packages: Appointment Reminder For HomeLine only For Digital HomeLine only These easy-to-use services require no special equipment and provide convenient and powerful solutions to your communications needs. This User Guide will show you how to get the most from these services. Just follow the easy-tounderstand instructions and start enjoying the benefits of i-cable Call Management Services right away. Call Management Services is provided by i-cable, information in this User Guide is subject to change without notice to the user. 如閣下欲索取中文版之 傳能電話服務 使用指南, 請即致電客戶服務熱線 183 2832 1
1 MobileRing MobileRing is a brand-new and unique service bundle to the Super HOMELINE. With it, you are automatically assigned a secondary number for diversion of your mobile calls to HOMELINE.You can make use of its special ringing tone to differentiate calls diverted from your mobile phone to HOMELINE, bringing you much convenience and savings in mobile airtime charges. You may use the normal call forwarding procedure of your mobile handset to divert calls to your MobileRing number or use following GSM short code setting: Activate MobileRing function 1. Press* * 6 2 *. 2. Press your MobileRing number. 3. Press*. 4. Press key. To Cancel MobileRing setting 1. Press # # 6 2 #. 2. Press key. Points to Remember When the mobile phone is switched off after you return home, calls to your mobile number will be automatically forwarded to your HOMELINE. Switch on your mobile phone will automatically suspend the call forwarding setting. The registered line allows only one call at a time. Quick Tips: For easy reference, please save the above Call Forwarding and Call Cancellation procedures in your phonebook (Enter names such as HOME ON/HOME OFF). MobileRing + Call Waiting You can use Call Waiting on primary number & MobileRing number. Distinctive Call Waiting tone tell you which number is being called. 2
MobileRing + Call Fowarding You can select one of the following options when you subscribe to the service: Preset Function: - Only calls to the primary number are forwarded. Since the MobileRing number does not have Call Forwarding function, all calls to the MobileRing number will only ring at the base station. Special Setting: - If customers want to forward the primary number and the MobileRing number to the same destination, please call Customer Service Hotline 183 2832. MobileRing function is not applicable to certain telephone systems with preset ringing tone and certain buildings due to technical limitations. 2 Call Waiting Call Waiting alerts you with a special tone that indicates a second call is waiting to be answered. To Use Call Waiting When you hear a tone through the handset, Press FLASH * once. The first call is put on hold automatically. To Return To the First Call Press FLASH * once. The second call is put on hold automatically. To End Current Call Replace the handset. Your telephone will ring. Lift the handset and you are now connected to the held party. Suspend Call Waiting Suspend Call Waiting lets you have an uninterrupted call. When you hang up, Call Waiting is reactivated. 1. Before a call, press* 0 1. 2. Listen for dial tone. 3. Dial the outgoing number. * If your telephone has no FLASH briefly press the hookswitch. 3
Points to Remember If you ignore the Call Waiting tone, Caller 2 will continue to hear the normal ringing. When you hear the Call Waiting tone, you can quickly finish your conversation and hang up. Your phone will ring with Caller 2. You can have only two calls at any one time. Call Forwarding All Calls overrides Call Waiting. If Call Waiting and Conference Calling are both activated, the first one used will override the other. You can alternate between calls by repeating the steps above. Example Peter is having a conversation with a customer. He hears a Call Waiting tone which alerts him about another incoming call. He excuses himself from the first call, answers the second, and then returns to the original conversation. 3 Call Forwarding You can program your handset to redirect or forward incoming calls to another telephone or voice mail box. To Forward All Your Calls 1. Lift the handset. Listen for the dial tone. 2. Dial * 0 5. 3. Listen for the special dial tone. 4. Dial the telephone number your calls to be forwarded to. 5. Listen for the confirmation tone and replace the handset. To Cancel All Call Forwarding 1. Lift the handset and dial # 0 5. 2. Listen for the confirmation tone. Replace the handset. 4
Status Check To check if Call Forwarding is activated, press the appropriate actvation code * 0 5. You ll hear a busy tone indicating the mode is activated. Points To Remember Calls to all your lines will be forwarded automatically. A short reminder ring will be sent to your phone for every incoming call. If you are using i-cable MESSAGEMASTER Service, please refer to the MessageMaster Voice Mail User Guides. Example Peter and Paul are both out of the office. Peter uses Call Forwarding to redirect his calls from his office telephone to his mobile phone. Paul, who is visiting customers, redirects his calls to MessageMaster Voice Mail Service. 4 Conference Calling The Conference Calling allows you to add one additional party (internal or external) to an existing conversation. To Conference 1. Advise the original party that you are establishing a Conference Call. Press FLASH once. 2. You will hear three beeps followed by a dial tone. The original party is automatically placed on hold. 3. Dial the number of the person you are adding to the call. When the person answers you can talk privately. If there is no answer, or it is busy, Press FLASH twice and you are back with your original party. 4. Press FLASH once and you now have a 3-party conference call. To Release the Conference Calling 1. Press FLASH twice and you are back with your original party. 5
Points To Remember Conference Calling terminates when you hang up. Parties One and Two will be disconnected. You cannot use Conference Calling while being notified of an incoming call by Call Waiting. If Call Waiting and Conference Calling are activated, the first one being used will override the other. Example Peter calls Paul to discuss their meeting schedules. They need to know about the itinerary of another meeting participant, Mary. Paul calls Mary, using the Conference Calling feature (by pressing the FLASH key), and the group confirms their schedules. 5 Calling Number Display Calling Number Display shows the telephone number of the person that is calling you on the screen of your display phone. If you have subscribed to this service, the calling number will be displayed between the first and second ring. Messages That May Be Displayed (The exact wordings are dependent on your display device. Please refer to the user guide of your display device) Private number The caller has blocked the display of his/ her number. Unknown number or 00000000 The calling number is not available such as payphone numbers. Long distance Receiving an international call. No information Your display device could not receive the calling information properly. Points To Remember To take advantage of this service, you need either a caller display telephone or a caller display unit which can be used with your existing telephone. 6
Example You are expecting an important customer call and don t want to be engaged by other calls. As soon as your phone rings, you will know if it is the call you are waiting for. If it is not, you can take the number down or let the call be answered by your messaging mailbox and call back later. 6 Block-the-blocker Block-the-blocker + enables you to reject anonymous callers who choose not to transmit their phone numbers. Your phone will not ring and the calls are diverted to an announcement telling the callers that their calls will not get through. Activate Block-the-blocker 1. Lift the handset. Listen for the dial tone. 2. Dial * 3 7. 3. Listen for the confirmation tone and replace the handset. To Cancel Block-the-blocker 1. Lift the handset and dial # 3 7. 2. Listen for the confirmation tone and replace the handset. Announcement Sorry, the number you dialed does not accept blocked call. If you have used per call blocking, please redial the number without the blocking code 133. If you are using a blocked line, please dial 1357 before the number you call to unblock the caller display for this call. + Block-the-blocker function is not applicable to calls from certain telephone systems or IDD services for which a telephone number cannot be provided. 7
7 Duplex Ringing for Fax Let you have one primary phone number plus one Duplex Ringing for Fax number on one i-cable registered line. Each of these numbers has a distinct ringing pattern on the same line for easy recognition. Points To Remember Call Waiting cannot be used if the registered line is also used to receive faxes. 8 Speed Call You can store up to 8 numbers on a Speed Call list. Stored numbers can be dialled by pressing the * key and a one-digit code. To Program A Speed Call Number 1. Lift the handset. 2. Dial * 0 3, listen for special tone. 3. Dial the Speed Call code, any number between 2 and 9. 4. Dial the number (include 9 if applicable) to be stored. 5. Press #. 6. Replace the handset. To Use A Speed Call Number 1. Lift the handset. 2. Dial *. 3. Dial the appropriate one-digit Speed Call code (2 9). Example Mary needs to call many suppliers. She stores the phone numbers using Speed Call codes (i.e. 2 9). 8
9 Remote Call Forwarding Access Remote Call Forwarding Service 1. Dial 2112-1233. 2. Enter your telephone number. 3. Enter your telephone number as your starter PIN. For security issue, we recommend that you change your starter PIN to a number between 4 to 8 digits. For details, please refer to Change of PIN below. Activate Remote Call Forwarding Service 1. Press 1 2. Enter your call forwarding destination. Note: if you have subscribed to i-cable MessageMaster - Voice Mail on your telephone line, you can forward to your mailbox by entering * 1 8 as your call forwarding destination. 3. Press 1 to confirm your destination or Press 2 to re-enter your destination. 4. You will be informed immediately whether you have successfully activated call forwarding function. Deactivate Remote Call Forwarding Service 1. Press 2 2. You will be informed immediately whether you have successfully deactivated call forwarding function. Change of PIN 1. Press 3 2. Enter your new PIN. It should be of 4 to 8 digits. 3. Enter your new PIN again. 4. You will be informed immediately whether you have successfully changed PIN. Change of Language for Voice Prompts Your Remote Call Forwarding will be preprogrammed in either Cantonese or English at your choice upon service application. You can change language afterwards if you desire. 9
1. Press 4 2. Press 1 to choose Cantonese, or Press 2 to choose English. 3. You will be informed immediately whether your request for language change is successful or not. You can program your handset to redirect or forward incoming calls to another telephone or voice mail box. To Forward Your Calls All Calls 1. Lift the handset. Listen for the dial tone. 2. Dial * 0 5. 3. Listen for the special dial tone. 4. Dial the telephone number your calls to be forwarded to. 5. Listen for the confirmation tone and replace the handset. To Cancel Call Forwarding All Calls 1. Lift the handset and dial # 0 5. 2. Listen for the confirmation tone and replace the handset. The functions below are provided to customers who have applied for HomeLine - Upgrager Premium or HomeLine - Upgrader Supreme. To Forward Your Calls Busy 1. Lift the handset. Listen for the dial tone. 2. Dial * 0 6. 3. Listen for the special dial tone. 4. Dial the telephone number your calls to be forwarded to. 5. Listen for the confirmation tone and replace the handset. No Answer 1. Lift the handset. Listen for the dial tone. 2. Dial * 0 7. 3. Listen for the special dial tone. 4. Dial the telephone number your calls to be forwarded to. 5. Listen for the confirmation tone and replace the handset. 10
To Cancel Call Forwarding Busy 1. Lift the handset and dial # 0 6. 2. Listen for the confirmation tone. Replace the handset. No Answer 1. Lift the handset and dial # 0 7. 2. Listen for the confirmation tone. Replace the handset. Status Check To check if Call Forwarding is activated, press the appropriate activation code * 0 5, * 0 6 or * 0 7. You ll hear a busy tone indicating the mode is activated. 10 Calling Number Blocking Calling Number Blocking lets you decide whether to display your number to the person you are calling. You can choose either Per Call Blocking or Per Line Blocking. Per Call Blocking Unless you advise i-cable, your number will automatically be displayed to the person you are calling. If you do not wish your number to be displayed for a particular call, dial 1 3 3 to activate Per Call Blocking. To Activate the Per Call Blocking Function for A Particular Call 1. Lift the handset and listen for the dial tone. 2. Dial 1 3 3. 3. Listen for the special dial tone. 4. Dial the telephone number Per Line Blocking If you have already registered for Per Line Blocking, your calling number will not be displayed to the called party. 11
To Deactivate the Per Line Blocking Function for A Particular Call 1. Lift the handset and listen for the dial tone. 2. Dial 1 3 5 7. 3. Listen for the special dial tone. 4. Dial the telephone number. Points To Remember Even if you are an unlisted or ex-directory customer, you still need to activate Per Call Blocking or apply for Per Line Blocking if you do not want to display your telephone number. Calls to emergency hotline 999 cannot have their number blocked. 11 Call Blocking Call Blocking restricts the types of outgoing chargeable calls which can be made from your registered line. You can choose one of the following plans when you subscribe to Call Blocking: A caller who tries to make a call type that is blocked will hear a notification message that the call is barred. Points To Remember Call Blocking will not block operator-assisted outgoing and incoming calls, incoming collect calls and calling card calls. Call Blocking Tip: Are you concerned that your children have access to undesirable information? With Call Blocking, you can rest assured that these services cannot be accessed, while other Information Services and IDD services remain available. 12
12 Appointment Reminder Appointment Reminder reminds you of important appointments, by calling you at the specified time. You will hear a recorded message if you answer the appointment call within 60 seconds. Reminder message will then be automatically cleared. To register an Appointment Reminder call 1. Press * 9 0. 2. Enter the appointment time in 24-hour clock format i.e. HHMM where HH is the hour and MM is the minute (e.g. If you would like to set 10:45 pm as your Appointment Reminder, simply key in 2245). 3. Press # and listen for the confirmation tone. 4. Replace the handset. To cancel the Appointment Reminder 1. Press # 9 0 and listen for the confirmation. 2. Replace the handset. Points To Remember If the line is busy or the call is not answered within 60 seconds, the reminder call will ring again in 5 minutes. If the line is still busy or the call is not answered, the reminder call will ring again in another 5 minutes. If it is not answered again, the reminder service will be canceled. Entries need to be based on 5-minute unit, e.g. 00, 05, 10, 15, 20, 25, 30, 35, 40, 45, 50, 55 13 Do-Not-Disturb Do-Not-Disturb allows you to temporarily bar incoming calls. When this feature is activated, the calling party hears a Do-Not- Disturb announcement message. Only callers who know your password are able to put through. 13
To register Do-Not-Disturb 1. Press * 9 5 and listen for the confirmation tone. 2. Replace the handset. To cancel Do-Not-Disturb 1. Press # 9 5 and listen for the confirmation tone. 2. Replace the handset. To change the Do-Not-Disturb password 1. Press * 9 4 and enter a new 4-digit password, listen for the confirmation tone. 2. Replace the handset. Note: An initial password 0000 will be assigned upon service provision. To break into Do-Not-Disturb using password 1. Caller listens to the Do-Not-Disturb message. 2. Key in the password assigned by you (by using a tone phone). 3. Caller should then hear ringing tone. Points To Remember If you are using MobileRing services, Do-Not-Disturb is available to block all incoming calls to the Primary Number. Calls to the MobileRing Number can still get through. When Do-Not-Disturb is activated, calls from overseas, payphones or mobile phones can only get through by keying in the password. 14 900 Infoline Service PIN Setting If you choose to have a PIN for added security when using 900 Infoline service, please read the following instructions. Changing your Starter PIN The starter PIN is your first time PIN. The starter PIN can only be changed through your own registered telephone. 14
Enabling/Disabling PIN entry and changing your PIN After making your first 900 Infoline Service call, you can easily change your PIN and language options anytime by following the flowchart below. 900 Infoline Service and its PIN Hotline 2112-7373 are only applicable to touch tone telephone. DHL150401CM