User's Guide Canadian Cancer Society Community Events Program Accessing the Community Events site Before you can order merchandise from the Canadian Cancer Society Community Events store you will need to login to your account. You login with your email address and password provided to you by email. This is a secure site and will only be accessible to those who have been granted access. If you are not set up in the site, please contact your Community Office contact to have an account set up. Enter your user name (your email address) and password on the login page to view the Canadian Cancer Society Community Events online store and to order branded merchandise. Order Types Regular Users Community Event regular users are those who are responsible for ordering product only for their own Community Office. The regular user will have full site access to the products available. All orders placed by regular users will require approval from the associated Community Event approver (super user) before the order can be shipped. Super Users Community Event super users have the ability to order on behalf of their Community Office where necessary. The super users will have full site access to the products available, as well as reporting functionality specific to the Community Office they are assigned to. Super users also have the responsibility to approve orders placed by regular users who belong to their Community Office. There is no approval required for orders placed by the super users. Admin Users Admin users will have full site access to the products available, as well as reporting functionality for all Community Offices. Admin users also have the ability to approve or alter all orders placed by regular users. There is no approval required for orders placed by the admin users. Ordering For all orders, please look through the website to see available items. You are welcome to contact the BrandAlliance Client Care Team at 1-855-772-1424 (8am 8pm EST) to discuss questions you might have, or you can send an email to clientcare@brandalliance.com specifying the names of the items, their codes, and what additional information you require. All orders need to be placed using the e-store. 1 P a g e
Using the e-store After logging in to the e-store, you can select items by clicking on the categories in the left-hand column. If you see an item you like, click on the item to find out additional information. Here you will have the ability to see the product details, sizing options and to enlarge the image by clicking on it. To order the item, enter the quantity you require and click Add to Cart. After adding the item to your cart, you can keep shopping or click on the My Cart button to continue with your order. From within your Cart, you will have the ability to update product quantities, remove items from your cart, save your cart, recalculate quantity, continue shopping, or checkout If you need to save a shopping cart, to access it on your next visit click Saved Shopping Carts. You must click on Load when returning to a saved shopping cart to repopulate an active shopping cart. Once in your Shopping Cart, you will have the ability to update/add/delete items, update item quantity or continue to Checkout. 2 P a g e
Once you click on Checkout, you will be directed to the Shipping Method page. Here the shipping method is outlined including estimated delivery time. If additional shipping instructions are required, please fill in the comments box detailing your custom shipping requirements so this can be noted by the order approver as well as the BrandAlliance shipping department. Follow the checkout instructions and once you click Submit your order is processed and will be sent to your designated Community Office super user for approval. Once your order has been approved, it will be shipped. At this point, you will receive an email order confirmation with your order details, including notification of any changes made to your order by your Community Events approver. This will also provide you with your order tracking information. 3 P a g e
o Please expect delivery for regular orders in 2 weeks, custom orders in approximately 4 weeks. If you need help during the process you have two options. You can either click on Online Support which will connect you directly to a Client Care Team Member at BrandAlliance, or you can call 1-855-772-1424. T-Shirt Back Printing Process The back printing process for additional sponsor logos is available for all shirts. This is how the process works: You will select the shirt(s) you wish to order Above the sizing options there will be the ability to Select Additional Sponsorship Logo Option Please select Add Sponsorship Logos from the available drop down menu To order the item, enter the quantity you require and click Add to Cart. You will be brought to a page where you are to enter the imprint information required for the additional sponsorship logos. You must enter a minimum of 1 sponsor name. You will be required to provide your electronic sign-off on this imprint information by inputting your initials in the text box Enter Your Initials Here prior to clicking Next 4 P a g e
Upon clicking Next you can either continue shopping, or select My Cart where you can update your current shopping cart The checkout steps are the same as for regular orders. Once your order has been approved you will receive an email from BrandAlliance with the Subject Line: Artwork Required for Order [Your order number]. You will be asked to provide proper artwork files for the additional decoration at least 4 weeks prior to the desired delivery date on the order. The preferred logo file format is a one colour vector EPS. Any other format will potentially delay the production of your order. The BrandAlliance Graphics team will put together the artwork graphics for your order. When completed, you will receive an email from BrandAlliance with the Subject Line: Artwork Confirmation for Order [Your order number]. You will be asked to provide your approval on the PDF proof within 48 hours so your order can be processed and shipped for delivery. Once your approval has been received your order will be printed and processed for delivery. Order Modification You can make changes to the quantities and add or delete items to your order before sending it. If your order has to be changed after it has been sent, please contact the client care team at BrandAlliance by emailing clientcare@brandalliance.com or calling 1-855-772-1424 (8am 8pm EST). Please note that if you are a Regular User, your order will have to be pre-approved prior to shipping. Billing All orders will be individually invoiced and sent to the approver from the respective community office. The invoices will be sent as an attachment to the shipping confirmation emails. Management representatives from each office will be sent a confirmation email for orders shipping their community office with the invoice attached to ensure receipt. On this invoice indicates the provided billing details, order details and instructions as to how to remit payment. Below is an example of the invoice that will be attached to the shipping notification email. 5 P a g e
Order Tracking You can view the status of your order by clicking on Order History at the top of the page. Here you can view order details including tracking information and order status. Passwords When logging in all users will have access to a Forgot your password? link on the home page. You will be asked to enter your email address and a password re-set link will be sent to you. User will need to click on the link to be directed to the website to enter a new password. Questions or Problems Please refer to the Frequently Asked Questions (FAQ) section located in the e-store for answers to common questions. For any other questions or technical support, please contact the client care team at BrandAlliance by emailing clientcare@brandalliance.com or calling 1-855-772-1424 (8am 8pm EST). 6 P a g e