The Next Generation of Business Communications Empowerment through Integrations Daniel Yin - RingCentral
RingCentral quick introduction 2
Worldwide Leader in Cloud Communications & Collaboration 2,200+ team members 67% customer-facing 12+ years of INNOVATION 18% Revenue committed to R&D 350,000+ business customers Global coverage 80+ COUNTRIES Magic Quadrant Worldwide Leader 3
Selected by Leading Organizations 1405002 rev 6.27.14 Less than 100 Employees 100 500 Employees 500 1,000 Employees 1,000+ Employees Carriers 4
Gartner MQ 2016 Worldwide Leader in Cloud Communications Gartner believes RingCentral to be the top UCaaS provider across multiple metrics Users report good customer satisfaction RingCentral is a strong option for midsize enterprises seeking mobile-first UCaaS Users often leverage multiple UC services including VoIP, SMS, IM, workstream collaboration, mobility, and A/V conferencing 5
UCaaS and the shape of business communications 6
The way we communicate has changed 1405002 rev 6.27.14 Mobile Workforce BYOD Cloud Providers Distributed Teams Collaboration 7
UCaaS a Complete Communication & Collaboration Solution Voice Global Office Text Open Platform/ Integrations Fax Team Collaboration Audio Conferencing Team Messaging Video Conferencing Contact Center Screen Sharing 8
Substantial Savings with Cloud Communications Costs of On-premise Cost of Cloud PBX hardware License & maintenance fees Standalone communication services Telco (PRIs, T1s) Local, long distance, toll free lines Multi-location (MPLS, PSTN) PBX parts Outside services Web meetings/collaboration All-inclusive user pricing IP desk phones 9
Carrier-Grade Quality, Reliability, and Security 1405002 rev 6.27.14 Leading Security Industry first SSAE SOC2 Type 2 Secure Voice TLS/SRTP Data encryption at rest HIPAA Business Associate Certified Toll-fraud controls Leading Reliability >99.999% availability Redundant backbone network Direct PSTN gateways Active-active full failover Global, geo-redundancy Superior QoS Opus & G.722 HD voice Advanced Packet Loss Concealment RTCP-XR to monitor quality Direct Connect 10
Beyond UCaaS User Experience and Integrations 11
Feature rich, Intuitive User Experience across all devices 1405002 rev 6.27.14 Single identity across all endpoints Synchronised conversation history conversations follow users Same features available on any device Content optimized for devices 12
Integrate communications into Business Productivity tools 1405002 rev 6.27.14 Have communication tools embedded into workflow productivity tools Click-to-dial directly from emails, messages etc Screen pop incoming calls with CRM data Handle comms without switching user focus Start calls, conferences or messages from within one, simple interface 13
Enable a seamless business communication workflow Productivity Communications CRM 14
CPaaS an Open Eco-System of apps, ISVs and developers Communications platform 15
Key use cases 1405002 rev 6.27.14 Embedded Communications Computer telephony integration Business insights Calls, SMS, Fax, Tagging Custom Business Rules Archiving/BI/ Analytics Agent Dispatch via messaging User Provisioning Billing Record Enrichment 16
Examples of how RingCentral Customers have leveraged an open developer platform IT Help Desk custom routing and scheduling rules integration Custom 911 notification engine via SMS and monitoring Faxing tax returns directly from TurboTax Online Custom recordings archiving for regulatory compliance 17
Want to see more? Built for Developers: http://developer.ringcentral.com: Easy access to powerful APIs and self-service documentation 1405002 rev 6.27.14 Public App Gallery Full Dev Portal 7 SDKs Docs & Tutorials Dev Community Dedicated Support Use Cases and Case Studies 18
Sales and partner enablement over to Stuart 19
Thanks 20