Accessing service menus

Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer. Diagnostics Menu 1 2 ABC 4 GHI 7 PQRS * 5 JKL 8 TUV 0 3 DEF 6 MNO 9 WXYZ # 2. Press and hold the 3 and 6 buttons simultaneously for about 10 seconds. 4. Release the buttons after 10 seconds. The Diagnostics Menu group consists of menus, settings, and operations that are used to diagnose various printer problems. Note: While the Diagnostics menu group is active, all host interfaces are offline. See Diagnostics Menu on page 3-8 for more information. Configuration Menu 1 2 ABC 4 GHI 7 PQRS * 5 JKL 8 TUV 0 3 DEF 6 MNO 9 WXYZ # 2. Press and hold the 2 and 6 buttons simultaneously for about 10 seconds. 4. Release the buttons after 10 seconds. The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. See Configuration menu (CONFIG MENU) on page 3-28 for more information. Diagnostic aids 3-7

Diagnostics Menu Entering Diagnostics Menu 2. Press and hold 3 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. Available tests The tests display on the operator panel in the order shown: Note: Some menus are not available, depending on the configuration of the printer. Diagnostics Menu tests REGISTRATION See Registration (printer) on page 3-11 Top Margin Bottom Margin Left Margin Right Margin Quick Test See Quick Test on page 3-12 PRINT TESTS Tray 1 See Input source tests on page 3-13 Tray 2 (if installed) Tray 3 (if installed) Tray 4 (if installed) Tray 5 (if installed) MP Feeder Envelopes - MP Feeder (if installed) Printing Print Quality Pages See Printing Quality Pages on page 3-13 HARDWARE TESTS Panel Test See Panel Test on page 3-14 Button Test See Button Test on page 3-14 DRAM Test See DRAM Test on page 3-15 USB HS Test Mode 3-8 Service Manual

Diagnostics Menu tests (Continued) DUPLEX TESTS (if installed) Quick Test See Quick Test (duplex) on page 3-16 Top Margin See Top Margin (duplex) on page 3-17 Sensor Test See Sensor Test (duplex) on page 3-17 Motor Test See Motor Test (duplex) on page 3-17 Duplex Feed 1 See Duplex Feed 1 on page 3-18 Duplex Feed 2 See Duplex Feed 2 on page 3-18 INPUT TRAY TESTS Feed Tests See Feed Tests (input tray) on page 3-19 Tray 1 Tray 2 (if installed) Tray 3 (if installed) Tray 4 (if installed) Tray 5 (if installed) Envelope Feeder MP Feeder Sensor Tests See Sensor Test (input tray) on page 3-19 Tray 1 Tray 2 (if installed) Tray 3 (if installed) Tray 4 (if installed) Tray 5 (if installed) Envelope Feeder MP Feeder OUTPUT BIN TESTS See OUTPUT BIN TESTS on page 3-20 Feed Tests Standard Bin Sensor Tests Standard Bin BASE SENSOR TEST See BASE SENSOR TEST on page 3-20 Toner Sensor Input Sensor Output Sensor NarrowMedia Front Door DEVICE TESTS Quick Disk Test See Quick Disk Test on page 3-21 Disk Test/Clean See Disk Test/Clean on page 3-21 Diagnostic aids 3-9

Diagnostics Menu tests (Continued) PRINTER SETUP Defaults See Defaults on page 3-22 Printed Page Count See Printed Page Count on page 3-22 Perm Page Count See Permanent Page Count on page 3-22 Serial Number See Serial Number on page 3-22 Envelope Enhance See Engine Settings 1 through 16 on page 3-22 Engine Settings 1 through 16 See Engine Settings 1 through 16 on page 3-22 Model Name See Model Name on page 3-22 Configuration ID See Configuration ID on page 3-23 Edge To Edge See Edge to Edge on page 3-23 Enable Edge to Edge Copy See Enable Edge to Edge Copy on page 3-23 EP SETUP EP Defaults See EP Defaults on page 3-24 Fuser Temp See Fuser Temperature (Fuser Temp) on page 3-24 Fuser Page Count See Fuser Page Count on page 3-24 Warm Up Time See Warm Up Time on page 3-24 Transfer See Transfer on page 3-25 Print Contrast See Print Contrast on page 3-25 Charge Roll See Charge Roll on page 3-25 Gap Adjust See Gap Adjust on page 3-25 Auto Dark Adjust See Auto Dark Adjust on page 3-25 REPORTS Menu Settings Page See Menu Settings Page on page 3-25 EVENT LOG Display Log See Display Log on page 3-25 Print Log See Print Log on page 3-26 Clear Log See Clear Log on page 3-26 SCANNER TESTS Back Side Scan Uniformity See Back Side Scan Uniformity on page 3-27 ASIC Test See Back Side Scan Uniformity on page 3-27 Feed test See Feed Test on page 3-27 Sensor Tests See Sensor Tests on page 3-27 Touch Exit Diag Menu to exit the Diagnostics Menu, and Resetting the Printer displays. The printer performs a POR, and the printer returns to ready mode. Exit Diag Menu 3-10 Service Manual

Configuration menu (CONFIG MENU) Entering Configuration Menu 2. Press and hold 2 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. Available menus Note: Some menus are not available, depending on the configuration of the printer. Maintenance Counter Value See Maintenance Counter Value on page 3-29 Reset Maintenance Counter See Reset Maintenance Counter on page 3-29 USB Scan to Local See USB Scan to Local on page 3-30 Print Quality Pages See USB Scan to Local on page 3-30 Reports See Reports on page 3-31 Menu Settings Page Event Log SIZE SENSING See SIZE SENSING on page 3-31 Panel Menus See Panel Menus on page 3-32 PPDS Emulation See PPDS Emulation on page 3-32 Factory Defaults See Factory Defaults on page 3-33 Energy Conserve See Energy Conserve on page 3-33 Min Copy Memory See Min Copy Memory on page 3-34 NumPad Job Assist See NumPad Job Assist on page 3-34 Format Fax Storage See NumPad Job Assist on page 3-34 ADF Edge Erase See ADF Edge Erase on page 3-34 FB Edge Erase See FB Edge Erase on page 3-35 Scanner Manual Registration See Scanner Manual Registration on page 3-35 Disable Scanner See Disable Scanner on page 3-36. Paper Prompts See Disable Scanner on page 3-36 Envelope Prompts See Envelope Prompts on page 3-36 Action for Prompts See Action for Prompts on page 3-37 Jobs On Disk See Action for Prompts on page 3-37 Disk Encryption See Disk Encryption on page 3-38 Wipe Disk See Wipe Disk on page 3-39 Font Sharpening See Font Sharpening on page 3-39 Require Standby See Require Standby on page 3-39 LES App[lications See LES Applications on page 3-40 Key Repeat Initial Delay See Key Repeat Initial Delay on page 3-40 Key Repeat Rate See Key Repeat Rate on page 3-40 Wiper Message See Wiper Message on page 3-40 Clear Custom Status See Clear Custom Status on page 3-40 3-28 Service Manual

Touch Exit Config Menu to exit the Configuration Menu, and Resetting the Printer displays. The printer performs a POR, and the printer returns to the ready mode. Exit Config Menu Maintenance Counter Value The current value for the maintenance page counter is displayed. This counter tracks printer usage. A print job containing a single page increments the counter by one and a duplex page by two. At 300,000, the customer is reminded that the printer requires scheduled maintenance. This counter is reset by the servicer after an 80 Scheduled Maintenance message displays and a maintenance kit is installed. To view the maintenance page count, touch to select Maintenance Counter Value from the Configuration Menu. The value is displayed and cannot be changed. Touch Back to return to the main Configuration Menu. Reset Maintenance Counter After scheduled maintenance, the servicer needs to reset the page counter. To reset the maintenance page count to zero: 1. Touch to select Reset Maintenance Counter from the Configuration Menu. 2. Touch Yes to reset the counter, or touch No to exit without resetting the counter. Reset Maintenance Counter Yes No When the reset operation is complete, the menu returns to the main Configuration Menu. Diagnostic aids 3-29