ORACLE USER PRODUCTIVITY KIT PROFESSIONAL V6.3 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3) KEY FEATURES FEATURES OF ORACLE USER PRODUCTIVITY KIT Single, synchronized authoring session for system process documents, test scripts, training manuals, simulations, performance support, presentations, and quick reference guides Multiple learning methods: watch and practice simulations, knowledge tests, and in-application performance support Content workflow and management including checkin and checkout, versioning, rollbacks, and status updates SmartMatch context sensitive help for most web-based applications Multilanguage translation Full-feature sound recording and editing FEATURES OF ORACLE USER PRODUCTIVITY KIT PROFESSIONAL S KNOWLEDGE PATHWAYS DESIGNER, MANAGER, AND PLAYER MODULES Knowledge portal with advanced search capabilities HTML course editor for content creation and reuse Powerful HTML-based assessments and evaluations Incorporation of any Webplayable content Oracle User Productivity Kit Professional is a collaborative content development platform to maximize the return on investment from enterprise applications by improving end-user proficiency, ensuring change management, and achieving organizational readiness. This document provides the minimum system requirements for various Oracle User Productivity Kit Professional components (Oracle User Productivity Kit v3.6.1 and Knowledge Pathways v5.5.1). Your organization may be implementing some or all of these components, so refer to the relevant sections. Multi-user Install Content authors use the Oracle User Productivity Kit (UPK) development tool to create content. This section outlines the technical requirements for a multi-user installation of the UPK development tool. In a multi-user installation, the core UPK development tool files are installed on a central server for content sharing, and a client version of the UPK development tool is installed locally on the content author s workstation. Server Requirements for a Multi-user Install Web server 360 MB for program files 100Mb connection capable of communicating via HTTP(S) and TC P/IP Connection utilized for communication between the Development server and the Database server. Increased bandwidth typically improves performance. Microsoft Windows 2003 Server 32-bit SP2 or 64- bit SP2, 2008 Server 32-bit (SP1 or or 64-bit (SP1 or, or 2008 Server R2 32-bit or 64 bit Microsoft Internet Information Services is required framework Microsoft.NET Framework 3.5 BENEFITS AND RELATED 1
PRODUCTS BENEFITS AND RELATED PRODUCTS BENEFITS Maximize ROI on enterprise applications by training users quickly and keeping support documents current Reduce the costs associated with multi-language software implementations Mitigate compliance risk by ensuring users consistently follow process steps Manage knowledge by delivering training within the application itself Record simulations in a way that mirrors how users complete tasks Reduce training, documentation, and ongoing help desk costs Ease course development Aggregate content in a central repository Track and assess competency to evaluate performance Deliver personalized company information when, where, and how employees, partners, and suppliers want it RELATED PRODUCTS Oracle User Productivity Kit is a collaborative content development platform for creating simulations, documentation, and inapplication performance support for enterprise application rollouts or upgrades. Oracle Tutor creates, customizes, and maintains process documentation for enterprise applications. Server Requirements for a Multi-user Install (continued) Database Database Client Requirements for a Multi-user Install DPI setting Browser Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, or v11.2 --OR-- Microsoft SQL Server 2005 SP3 or SQL Server 2008 (RTM or SP1) 500MB for initial installation; additional storage possibly required depending on amount of content created. 1120 MB (520 MB for program files; 600 MB for locally stored content) Broadband or faster (1.5 mb/s download, 512 kb/s upload ) connection capable of communicating via HTTP(S) and TCP/IP Connection utilized for communication between the UPK Developer client and the UPK server. Increased bandwidth typically improves performance. Microsoft Windows XP Professional 32-bit (SP2 or SP3) Microsoft Windows XP Professional 64-bit ( Microsoft Windows Vista 32-bit (RTM, SP1, or Microsoft Windows Vista 64-bit (RTM, SP1, or Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit 96 DPI Fonts Required: Microsoft Internet Explorer 6.0 SP1,7.0, or 8.0 Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari 4.0 or 5.0 framework Microsoft.NET Framework 3.5 Word processing software Other required applications Microsoft Office 2002 Pro SP3 (PowerPoint requires KB957781) Microsoft Office 2003 Pro SP3, 2007 (SP1 or Microsoft Office 2010 (32 bit or 64 bit versions) for document outputs (includes PDF format) Microsoft Word 2010 (32 bit or 64 bit versions), 2007, 2003 or 2002 is required to publish and/or edit document styles or player styles using Print It! mode, and to publish PowerPoint output. 2
Single User Install Word 2003 and 2002 require the Microsoft Office Compatibility Pack (SP1 or for Word, Excel, and PowerPoint 2007 File Formats. Microsoft Save As PDF add-in is required to publish to.pdf using Microsoft Word 2007. Adobe Acrobat 8 or 9 Standard or Professional is required to create PDF documents with Microsoft Word 2003 or earlier. Adobe Flash 9 or 10 required for sound playback HP Test Director 9.0, 9.2, or 10.0 and HP Quality Center Microsoft Excel Add-on for Quality Center 9.0, 9.2, or 10.0 are required to create HP Quality Center documents. Microsoft Excel 2007, 2003 or 2002 is required to view and/or export UPK-generated HP Quality Center documents into HP Quality Center. Excel 2003 and 2002 require the Microsoft Office Compatibility Pack (SP1 or for Word, Excel, and PowerPoint 2007 File Formats. Excel is not required to generate the documents. IBM Rational Quality Manager, Microsoft Excel and Word to Rational Quality Manager Import Utility, and the UPK Best Practices: IBM Rational Quality Manager.zip are required to create test scripts in IBM Rational Test Manager. Additional info can be found at: http://blogs.oracle.com/upk/2010/05/upk_and_ rqm.html. Content authors use the Oracle User Productivity Kit (UPK) development tool to create content. This section outlines the system requirements for a single user installation of the UPK development tool. In a single user installation, the core UPK development tool files are installed locally on the content author s workstation. Technical Requirements for a Single User Install DPI setting 1.25GB of physical storage (650 MB for program files; 600 MB for content); additional physical storage possibly required depending the amount of content created Microsoft Windows XP Professional 32-bit (SP2 or SP3) Microsoft Windows XP Professional 64-bit ( Microsoft Windows Vista 32-bit (RTM, SP1, or Microsoft Windows Vista 64-bit (RTM, SP1, or Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit 96 DPI Fonts 3
(continued) Browser Required: Microsoft Internet Explorer 6.0 SP1, 7.0, or 8.0 Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari 4.0 or 5.0 framework Microsoft.NET Framework 3.5 Word processing software Other required applications Microsoft Office 2002 Pro SP3 (PowerPoint requires KB957781), Microsoft Office 2003 Pro SP3, 2007 (SP1 or Microsoft Office 2010 (32 bit or 64 bit versions) for document outputs (includes PDF format) Microsoft Word 2010 (32 bit or 64 bit), 2007, 2003 or 2002 is required to publish and/or edit document styles or player styles using Print It! mode, and to publish PowerPoint output. Word 2003 and 2002 require the Microsoft Office Compatibility Pack (SP1 or for Word, Excel, and PowerPoint 2007 File Formats. Microsoft Save As PDF add-in is required to publish directly to.pdf using Microsoft Word 2007. Adobe Acrobat 8 or 9 Standard or Professional is required to create PDF documents with Microsoft Word 2003 or earlier. Adobe Flash 9 or 10 required for sound playback. HP Test Director 9.0, 9.2, or 10.0 and HP Quality Center Microsoft Excel Add-on for Quality Center 9.0, 9.2, or 10.0 required for HP Quality Center docs. Microsoft Excel 2010 (32 bit or 64 bit), 2007, 2003 or 2002 is required to view and/or export UPKgenerated HP Quality Center documents into HP Quality Center. Excel 2003 and 2002 require the Microsoft Office Compatibility Pack (SP1 or for Word, Excel, and PowerPoint 2007 File Formats. Excel is not required to generate the documents. IBM Rational Quality Manager, Microsoft Excel and Word to Rational Quality Manager Import Utility, and the UPK Best Practices: IBM Rational Quality Manager.zip are required to create test scripts in IBM Rational Test Manager. Additional info can be found at: http://blogs.oracle.com/upk/2010/05/ upk_and_rqm.html. 4
Content Publication This section discusses the system requirements for Oracle User Productivity Kit (UPK) published output that is, the content that end users will view and use. After creating UPK content using the UPK development tool, content authors will publish the content to one or more different published outputs. There are three types of published outputs discussed in this document: Player, Learning Management System (LMS), and HTML Web site. Server Requirements for Player, LMS Package, and HTML Web Site Web server LMS package Between 500MB and 4GB of physical storage adequate for most implementations capable of communicating via HTTP(S) and TCP/IP Any Any Compliant with AICC 3.5, SCORM 1.2, or SCORM 2004. Note: AICC deployments utilize a Java applet for LMS server communication. Sun JRE is required on client workstations. End-User Requirements for Player, LMS Package, and HTML Web Site (One supported browser and OS combination required) Browser Microsoft Internet Explorer 6.0, 7.0, or 8.0 Mozilla Firefox 3.5 or 3.6 Operating System Microsoft Windows 2000 SP4 Microsoft Windows XP Professional 32-bit (SP2 or SP3) Microsoft Windows XP Professional 64-bit ( Microsoft Windows Vista 32-bit (RTM, SP1, or Microsoft Windows Vista 64-bit (RTM, SP1, or Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit Microsoft Windows 2000 SP4 Microsoft Windows XP Professional 32-bit (SP2 or SP3) Microsoft Windows XP Professional 64-bit ( Microsoft Windows Vista 32-bit (RTM, SP1, or Microsoft Windows Vista 64-bit (RTM, SP1, or Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit Macintosh OS X 10.2.x or later Modern Linux distribution 5
Browser Apple Safari 4.0 or 5.0 Other required applications Operating System Microsoft Windows 2000 SP4 Microsoft Windows XP Professional 32-bit (SP2 or SP3) Microsoft Windows XP Professional 64-bit ( Microsoft Windows Vista 32-bit (RTM, SP1, or Microsoft Windows Vista 64-bit (RTM, SP1, or Microsoft Windows Vista N 32-bit Microsoft Windows Vista N 64-bit Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit Macintosh OS X 10.2.x or later Adobe Flash 9 or 10 is required for sound playback Usage Tracking Component Oracle User Productivity Kit (UPK) includes a usage tracking component that can be used to track end-user progress through the published training content. The usage tracking installation files are included on the Oracle User Productivity Kit development tool CD. It is an optional component and is not required to create or deploy UPK content. This section discusses the requirements for implementing the optional usage tracking component. Server Requirements for a Usage Tracking Install 525 MB 25 MB for initial software installation, between 500MB and 4GB of physical storage adequate for most implementations 100 mb/s capable of communicating via HTTP(S) and TCP/IP Microsoft Windows 2003 Server 32-bit SP2 or 64- bit SP2 Microsoft Windows 2008 Server 32-bit (SP1 or or 64-bit (SP1, or Microsoft Windows 2008 Server R2 32-bit or 64-bit. Browser Microsoft Internet Explorer 6.0 SP1, OR- 7.0, OR- 8.0 is required for the Usage Tracking Administration and Reporting components. Web server Microsoft Internet Information Services is required framework Microsoft.NET Framework 3.5 6
Database Database Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, OR- v11.2 --OR-- Microsoft SQL Server 2005 SP3 OR- SQL Server 2008 (RTM or SP1) Database Server Requirements The following table outlines the requirements for a database server for the Knowledge Pathways module. Database Server Requirements 220 MB: 120 MB for initial software installation, 100 MB for database; additional storage possibly required depending on amount of content created Designer and Manager Modules 100Mb network connection capable of communicating via HTTP(S) and TCP/IP Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, ORv11.2 --OR-- Microsoft SQL Server 2005 (SP2 or SP3) or SQL Server 2008 (RTM or SP1) The tables below highlight the requirements for running Oracle User Productivity Kit Professional s Knowledge Pathways designer and manager modules on clients and servers. Designer and Manager Client Requirements 75 MB Broadband or faster (1.5 mb/s download, 512 kb/s upload) connection capable of communicating via HTTP(S) and TCP/IP. Microsoft XP Professional 32-bit (SP2 or SP3) OR- Windows 32-bit (RTM, SP1, or, -OR- Windows Vista 32-bit (SP1 or OR- Windows 7 32-bit Browser Microsoft Internet Explorer 6.0 SP2, 7.0, or 8.0 -- OR Firefox 3.5 framework Microsoft.NET Framework 2.0 DPI setting 96 DPI Fonts 7
Player Module The following table outlines the requirements for running Oracle User Productivity Kit Professional s Knowledge Pathways player module on a server or an end-user desktop. Server Requirements for LMS Player Web server Between 500MB and 4GB of physical storage adequate for most implementations capable of communicating via HTTP(S) and TCP/IP Any Any Player End-User Requirements Browser Microsoft Internet Explorer 6.0 (SP1 or, 7.0, or 8.0 OR Firefox 3.5 Java support (JVM) might be required to communicate with a learning management system for compliance with the Sharable Content Object Reference Model (SCORM) or the Aviation Industry CBT Committee (AICC). Target Applications: Comprehensive Enterprise Application Support Oracle User Productivity Kit provides enhanced object recognition and contextsensitive support for the following Enterprise Applications 32-bit clients. Contact Oracle Support for the latest list of supported releases and patches. Oracle Applications Agile Customer Needs Management 1.0 Agile Product Lifecycle Management Versions Supported 9.3.1 9.3.1 9.3.0 9.3.0, 9.3.0.2 8
JD Edwards EnterpriseOne PeopleTools Version 9.0 Latest version verified: 8.98.01 8.12 Latest version verified: 8.97 8.11 SP1 Latest version verified: 8.95 JD Edwards World A9.1/A9.2 Web Enablement MP5 Client Verified LegaSuite GUI 4.1C10 and 4.1C14 Oracle CRM On Demand Release 18 Context-sensitive deployment with Oracle CRM On Demand is supported with the SmartHelp add-in for browsers. Oracle E-Business Suite Last Patch Verified R12 12.0.0, 12.1.1, 12.1.2, 12.1.3 11.5 11.5.10.x (with JInitiator versions 1.1.8.25 and 1.3.1.30) Refer to the In-Application Support Guide prior to recording for details on setting up and verifying context capture. Not all Oracle E-Business Suite applications have a configurable help menu to integrate context-sensitive content. Oracle (Hyperion) Enterprise Performance Management 11.1.1.3 11.1.1.2 11.1.1.1 *Context-sensitive deployment with Oracle Hyperion Performance Management is supported with SmartHelp add-in for browsers. 9
Oracle Transportation Management 6.1 6.0 Context-sensitive deployment with Oracle Transportation Management is supported with SmartHelp add-in for browsers. PeopleSoft Enterprise PeopleTools Version 9.1 Latest version verified: 8.51 9.0 Latest version verified: 8.50 8.9 Latest version verified: 8.49 8.8 Latest version verified: 8.46 Primavera Versions Supported P6 Release 8.0 Siebel CRM (On Premise) 8.2 8.2 Latest Releases Verified 8.1 8.1.1, 8.1.1, 8.1.1.2, 8.1.1.3 8.0 8.0.0.7, 8.0.0.8, 8.0.0.9, 8.0.0.10 7.8 7.8.2.12, 7.8.2.13, 7.8.2.14 7.7 7.7.2.10, 7.7.2.11, 7.7.2.12 Context-sensitive deployment with Siebel Analytics is supported with SmartHelp add-in for browsers. Siebel high-interactivity modules require an ActiveX control for Help Integration deployment. For more information, see the In-Application Support Guide. 10
SAP Applications SAP GUI for Windows and SAP GUI for HTML Patches Supported 7.20 001, 002, 003 7.10 11, 12, 13, 14, 15, 16, 17, 18, 19 6.20 75, 76, 77, 78 The low-speed connection setting for SAP GUI for Windows must be turned off during recording and can be turned on during playback. Minimum Support Package levels for SAP GUI for HTML are required. For external ITS 6.20, patch level 22. For integrated ITS 6.40, SP19 and kernel patch 124. For integrated ITS 7.10, SP10 and kernel patch 59. SAP NetWeaver Portal 7.0 6.0 Oracle User Productivity Kit provides enhanced object recognition in the SAP NetWeaver Portal for a wide variety of user-interface technologies; some of this support includes HTML, Sun Java, SAP GUI for Windows, SAP GUI for HTML (WebGUI), Web Dynpro, HTMLB, BSP, and Accessibility-enabled Flash components. For portal-embedded applications the context is captured to the page-level iview and, if available, the guided procedure step. When SAP GUI for HTML is embedded in the portal, SAP GUI context applies. There are additional cross-domain scripting requirements for contextsensitive deployment with the portal that are detailed in the In-Application Support Guide. Microsoft Applications Microsoft Dynamics CRM 4.0 3.0 SmartHelp add-in for browsers is not supported with Microsoft Dynamics CRM version 3.0. 11
Technology Platform Support Browser-based HTML Applications Internet Explorer 8.0 Internet Explorer 7.0 Internet Explorer 6.0 SP2 Enhanced support for enterprise applications (Oracle E-Business Suite, SAP applications, etc.) is dependent upon vendor validation of a particular browser version. Microsoft Active Accessibility Windows 7 Windows Vista Windows XP Office 2010 (32-bit) Office 2007 Office 2003 Office XP Many applications (including the list above) with support for Active Accessibility will benefit from enhanced object recognition during recording. Integrated context-sensitive help is not offered. Active Accessibility enabled Flash/Flex applications and Browser embedded components benefit from enhanced object-recognition during recording. SmartHelp Browser Button Internet Explorer 8.0 Internet Explorer 7.0 Internet Explorer 6.0 Firefox 3.6 Firefox 3.5 SmartHelp setup for Firefox requires the.jar and.xpi MIME types configured on the web server. 12
SmartMatch Context Recording Internet Explorer 8.0 Internet Explorer 7.0 Internet Explorer 6.0 SmartMatch context is available when recording content is performed using a SmartMatch Context supported browser. For SmartMatch ranked results (context at content launch), see the section SmartHelp browser button for a list of supported browsers. Sun Java Runtime Sun Java Runtime Latest patch verified: 1.6.0_21, 22 Applications built with Java technology are supported for recording with object recognition; integrated context-sensitive help is not offered. SWING and abstract windowing toolkit (AWT) component implementations for Sun Java are supported. Contact Us For more information about Oracle User Productivity Kit Professional, please visit oracle.com or call +1.800.ORACLE1 to speak to an Oracle representative. Copyright 2010, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. PT#UPKPRO63TS1110 Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. 13