BROADBAND QOS REPORT QUARTER 1 REPORT Fixed Broadband Mobile Data & Voice

BROADBAND QOS REPORT QUARTER 1 REPORT 218 Fixed Broadband Mobile Data & Voice

DISCLAIMER This study is published in accordance with Articles 3(b)(1), 3(c)(2), 3(c)(4) and Article 54 of the Telecommunications Law. The purpose of this study is to monitor and benchmark quality levels offered by Fixed Broadband Service Providers and Mobile Network Operators in the Kingdom of Bahrain. This independent study was conducted while taking into consideration the end-user experience by InfoVista Network Testing and does not represent any views of the Telecommunications Regulatory Authority of the Kingdom of Bahrain ( TRA ). The data does not allow for direct comparisons to be made between each operator. It does however provide a view of how the overall performance in the Kingdom has changed over recent years. The data is derived from simulated tests placed on each network during the period mentioned in the introductions section of the report, which presents how the services performance varies. This document does not however constitute commercial, legal or other advice however so described. The TRA excludes any warranty and, or liability, expressed or implied, as to the quality, completeness, adequacy and accuracy of the information, statements and statistics contained within this document. This document is a study and it is a non-binding document. It has no legal effect. This document does not represent an official position of the TRA, but is intended to stimulate debate in the part of stakeholders and public. It does not prejudice the form or content of any future proposal by the TRA. The TRA reserves the right to change and update the information, statements and statistics provided in this document at its discretion and without prior notification and assumes no obligation to update the document on the basis of suggestions, comments and/or queries made by third parties. The TRA assumes no responsibility for any consequences that may arise in the absence of such changes and/or updates. To the fullest extent permitted by law, neither the TRA or any of its officers however so described or agents will assume responsibility and/or liability for any loss or damage, including losses or damages such as loss of goodwill, income, profit or opportunity, or any other claim of third parties, arising from or related to the use of the content of this document. This publication or parts thereof may only be reproduced or copied with the prior written permission from TRA.

Table of Contents 1. INTRODUCTION 5 2. EXECUTIVE SUMMARY 8 2.1 QUARTERLY HTTP DOWNLOAD RESULTS TREND 8 2.2 QUARTERLY PING RESULTS TREND 9 2.3 BROWSING TREND 1 3. FIXED WIRE-LINE - BROADBAND INTERNET TESTING RESIDENTIAL SERVICES 11 3.1 HTTP DOWNLOAD SPEED FOR WIRE-LINE RESIDENTIAL PACKAGES 12 3.2 HTTP DOWNLOAD SPEED FOR HIGH SPEED RESIDENTIAL PACKAGES 14 3.3 TIME TO FIRST BYTE FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES 16 3.4 TIME TO FIRST BYTE FOR HIGH SPEED RESIDENTIAL PACKAGES 18 3.5 PING TIME FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES 2 3.6 PING TIME FOR HIGH SEED RESIDENTIAL PACKAGES 22 3.7 FTP DOWNLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES 24 3.8 FTP DOWNLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES 26 3.9 FTP UPLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES 28 3.1 FTP UPLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES 3 3.11 TOP 5 WEBSITES BROWSING FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES 32 3.12 TOP 5 WEBSITES BROWSING FOR HIGH SPEED RESIDENTIAL PACKAGES 33 4. FIXED WIRE-LINE - BROADBAND INTERNET TESTING BUSINESS SERVICES 34 4.1 HTTP DOWNLOAD SPEED FOR FIXED WIRE-LINE BUSINESS PACKAGES 35 4.2 TIME TO FIRST BYTE FOR FIXED WIRE-LINE BUSINESS PACKAGES 37 4.3 PING TIME FOR FIXED WIRE-LINE BUSINESS PACKAGES 39 4.4 FTP DOWNLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES 41 4.5 FTP UPLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES 43 4.6 TOP 5 WEBSITES FOR FIXED WIRE-LINE BUSINESS PACKAGES 45 5. FIXED WIRLESS BROADBAND INTERNET TESTING - RESIDENTIAL SERVICES 46 5.1 HTTP DOWNLOAD SPEED FOR WIRELESS RESIDENTIAL PACKAGES 47 5.2 TIME TO FIRST BYTE FOR WIRELESS RESIDENTIAL PACKAGES 49

5.3 PING TIME FOR WIRELESS RESIDENTIAL PACKAGES 51 5.4 FTP DOWNLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES 53 5.5 FTP UPLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES 55 5.6 TOP 5 WEBSITES FOR WIRELESS RESIDENTIAL PACKAGES 57 2 5. STATIONARY MOBILE TESTING 58 6.1 STATIONARY MOBILE DATA TESTING HTTP 59 6.2 STATIONARY MOBILE APPLICATION TESTING 6 6.3 MOBILE VOICE AND SMS TESTING 63 7. ANNEX - Testing Lines package 64

1. INTRODUCTION MEASUREMENT METHOD OVERVIEW The objective of measuring the performance of broadband and mobile internet is to facilitate clear understanding by consumers of the service quality in the Bahraini market. TRA has implemented a monitoring solution utilizing several probes across the Kingdom s regions that are deployed to simulate and collect samples of the customer experience. These probes conduct continuous tests of various services in order to enable the measurement of service quality around the clock, thus reflecting user experience for Internet Service Providers (ISPs) and Mobile Network Operators (MNOs). The test results are propagated to a backend server for analysis and reporting on a real time portal, making it possible to compare the performance of several internet and mobile service packages. Each testing location contains two testing probes, a fixed probe and a mobile probe. The fixed probe measures different internet packages from different ISPs for Broadband Internet Services, while the mobile probe measures MNO voice and data (internet) services from a stationary prospective to purely focus on the quality of each service offered. The Mobile probes simulates a customer experience from a stationary point of view for Mobile Services. The stationary Mobile Testing Results presented in this report should not be confused with the results presented in the Annual QoS Mobile Audit Reports, which the Authority publishes on Annual basis after conducting a thorough Drive Test Audit benchmarking campaign across the kingdom. An overview of the technical solution deployed to collect these results is presented in Figure 1 below. The terms 'On-Net' and 'Off-Net' are used to describe different test types. For example, 'On-Net' is referred to when a call (or an internet use) originates from and terminates on a single Service provider s network. 'Off-Net' is applied when the call (or internet use) is originated to reach a subscriber (or service) on a different network than the subscriber s Service Provider network. This report is based on data collected between January 1 st, 218 and March 31 st, 218. The data has been averaged according to the hours of the day.

Tested parameters that has been conducted, are: HTTP FTP PING to First Byte Social Media Applications Hypertext Transfer Protocol File Transfer Protocol Packet Internet Groper Domain Name System Facebook, Twitter, YouTube The Testing Lines package used are detailed in Annex 1 for the purpose of reference; these service packages have been selected to benchmark similar service offerings from the different operators in the market. For this test, the following scenario reflects the selection process that was performed on the carefully chosen packages: A customer in search of a provider for internet services approaches a telecom outlet retail shop and requests broadband internet service for his/her home. At this point he/she is not concerned by technology and only indicates that he/she would like a connection with a minimum download speed of 8Mbps. Depending on which service provider shop he/she is in, it is possible that the sales agent may propose any technology (ADSL, Fiber or LTE) to the consumer as long as it satisfies his/her requirement of 8mbps download speed as a minimum. Accordingly, testing results of the download speed of the different packages, irrespective of their technology, has been selected for the purpose of this benchmark.

NOTICEABLE EVENTS FOR THIIS QUARTER LTE Mobile network performance for HTTP in Q1 218 24.54 Mbps has improved compared to the average speed observed in Q4 217 22.35 Mbps.

2. EXECUTIVE SUMMARY Report provides a detailed analysis of various Key Performance Indicators of various ISP services in Kingdom of Bahrain for first quarter of 218. This section provides a results average trend for some of the services over the past years. 2.1 QUARTERLY HTTP DOWNLOAD RESULTS TREND Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net). The graphs show trend of reported quarterly results average. HTTP Download Rate - Fixed Wire-Line Fiber (On-Net) per Quarter Results Average HTTP Download Rate Wireless Residential (On-Net) per Quarter Results Average

HTTP Download Rate Mobile 4G (On-Net) per Quarter Results Average 2.2 QUARTERLY PING RESULTS TREND Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The higher the ping time represents higher latency, therefore lower ping time results denotes better customer experience for internet applications and websites response time. PING TIME Fixed Wire-Line Fiber (On-Net) per Quarter Results Average PING TIME Wireless Residential (On-Net) per Quarter Results Average

PING TIME Wireless Residential (On-Net) per Quarter Results Average 2.3 BROWSING TREND Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience. WEB BROWSING TIME per Quarter Results Average for all operators

3. 3. FIXED WIRE-LINE - BROADBAND INTERNET TESTING RESIDENTIAL SERVICES

Mbps 3 FIXED WIRE-LINE - BROADBAND INTERNET TESTING for RESIDENTIAL SERVICES 3.1 HTTP DOWNLOAD SPEED FOR WIRE-LINE RESIDENTIAL PACKAGES Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net). HTTP Download Rate - Fixed Wire-Line ADSL Residential (On-Net) 7.5 7.4 7.3 7.2 7.1 7 6.9 6.8 6.7 6.6 6.5 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average HTTP (On-Net) Download Speed - Chart View (Mbps) Batelco ADSL Residential (8Mbps) 7.35 7.38 7.39 7.4 7.39 7.4 7.4 7.39 7.39 7.39 7.39 7.4 Etisalcom ADSL Residential (8Mbps) 6.87 6.85 6.92 6.93 6.96 6.95 6.93 6.95 6.96 6.96 6.95 6.93 Industry Average 7.11 7.12 7.16 7.16 7.18 7.18 7.16 7.17 7.18 7.18 7.17 7.17 HTTP (On-Net) Download Speed - Summary Table (Mbps) Results average for HTTP download speed of 7.16 Mbps has been noticed. Higher HTTP download value indicates higher downlink internet speed.

Mbps HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider s own network (Off-Net). 7 6 5 HTTP Download Rate - Fixed Wire-Line ADSL Residential (Off-Net) 4 3 2 1 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average HTTP (Off-Net) Download Speed - Chart View (Mbps) Batelco ADSL Residential (8Mbps) 5.61 5.65 5.7 5.78 5.74 5.74 5.66 5.55 5.4 5.43 5.41 5.54 Etisalcom ADSL Residential (8Mbps) 5.68 5.75 5.57 5.14 5.4 4.97 4.8 4.84 4.84 4.87 5.19 5.61 Results Average 5.64 5.7 5.64 5.46 5.39 5.35 5.23 5.2 5.12 5.15 5.3 5.57 HTTP (Off-Net) Download Speed - Summary Table (Mbps) Results Average HTTP download speed of 5.4 Mbps has been recorded. Higher HTTP download value indicates higher downlink internet speed.

Mbps 3.2 HTTP DOWNLOAD SPEED FOR HIGH SPEED RESIDENTIAL PACKAGES Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net). 1 9 8 7 6 5 4 3 2 1 HTTP Download Rate - Fixed Wire-Line Fiber (On-Net) Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB HTTP (On-Net) Download Speed - Chart View (Mbps) Batelco Fiber 8 MB 8.88 8.95 8.81 8.91 8.87 8.79 8.88 8.85 8.82 8.83 8.77 8.7 Batelco Fiber 25 MB 22.6 22.19 22.14 24.58 22.16 22.19 22.19 24.64 22.11 24.56 23.3 23.29 Batelco Fiber 1 MB 9.18 89.8 88.58 87.71 88.27 88.65 88.61 89.1 88.67 88.33 89.17 87.49 HTTP (On-Net) Download Speed - Summary Table (Mbps) Average HTTP download speed for the 8 Mbps package is 8.84, 25 Mbps package is 22.95 Mbps while for the 1Mbps package it has been recorded as 88.64 Mbps. Higher HTTP download value indicates higher downlink internet speed.

Mbps HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider s own network (Off-Net). 25 HTTP Download Rate - Fixed Wire-Line Fiber (Off-Net) 2 15 1 5 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB HTTP (Off-Net) Download Speed - Chart View (Mbps) Batelco Fiber 8 MB 9.53 9.38 9.35 9.44 9.45 9.85 9.43 9.36 9.2 9.7 9.1 9.31 Batelco Fiber 25 MB 18.48 18.42 18.57 18.74 18.63 18.64 18.37 18.23 17.65 17.89 17.53 18.14 Batelco Fiber 1 MB 23.15 23.66 23.33 23.57 23.62 23.3 23.2 22.9 22.1 22.16 22.21 23.6 HTTP (Off-Net) Download Speed - Summary Table (Mbps). Average HTTP download speed for the 8 Mbps package is 9.35 Mbps, 25Mbps package is 18.27 Mbps; while for the 1Mbps package it has been recorded as 23.1 Mbps. Higher HTTP download value indicates higher downlink internet speed.

ms 3.3 TIME TO FIRST BYTE FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located within the provider s own network (On-Net). 47 46 45 44 43 42 41 4 39 38 37 to First Byte - Fixed Wire-Line ADSL Residential (On-Net) Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average to First Byte (On-Net) Chart View (milliseconds) Batelco ADSL Residential (8Mbps) 419.38 43.87 451.68 444.63 431.5 456.84 441.52 42.57 458.79 447.48 449.89 463.12 Etisalcom ADSL Residential (8Mbps) 46.17 449.46 435.51 441.49 427.17 442.37 439.55 422.91 435.35 414.82 44.75 423.85 Results Average 412.77 44.17 443.6 443.6 429.11 449.61 44.53 421.74 447.7 431.15 445.32 443.48 to First Byte (On-Net) Table View (milliseconds) The Results Average to First Byte is 437.3 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider s network from the service provider s own network (Off-Net). 6 5 4 to First Byte - Fixed Wire-Line ADSL Residential (Off-Net) 3 2 1 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average to First Byte (Off-Net) Chart View (milliseconds) Batelco ADSL Residential (8Mbps) 511.1 57.8 529.16 533.37 552.47 513.14 516.55 539.56 537.41 554.63 552.1 546.11 Etisalcom ADSL Residential (8Mbps) 458.13 488.7 492.81 47.94 517.34 476.14 482.64 47.92 476.65 52.78 53.8 519.65 Results Average 484.57 529.39 51.99 52.15 534.9 494.64 499.6 55.24 57.3 528.7 527.91 532.88 to First Byte (Off-Net) Table View (milliseconds) The Results average of to First Byte is 513.2 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages

Mbps 3.4 TIME TO FIRST BYTE FOR HIGH SPEED RESIDENTIAL PACKAGES The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located within the provider s own network (On-Net). to First Byte - Fixed Wire-Line Fiber (On-Net) 5 45 4 35 3 25 2 15 1 5 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB to First Byte (On-Net) Chart View (milliseconds) Batelco Fiber 8 MB 41.9 49.22 44. 425.44 417.9 429.9 418.2 396.72 418.34 46.75 42.73 396.98 Batelco Fiber 25 MB 364.81 396.72 398.48 435.2 415.71 43.76 47.96 398.83 413.15 41.69 48.37 391.38 Batelco Fiber 1 MB 422.31 42.19 44.38 45.32 399.16 45.14 444.54 424.52 44.4 417.89 441.9 43.7 to First Byte (On-Net) Table View (milliseconds) The average to First Byte for the 8 Mbps package is 412.7 milliseconds, 25 Mbps package is 45.1 milliseconds; while for the 1Mbps package is 431.8 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider s network from the service provider s own network (Off-Net). 7 6 5 to First Byte - Fixed Wire-Line Fiber (Off-Net) 4 3 2 1 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB to First Byte (Off-Net) Chart View (milliseconds) Batelco Fiber 8 MB 448.6 439.48 445.11 474.14 419.21 414.11 449.42 431.7 449.3 426.15 455.19 424.81 Batelco Fiber 25 MB 541.28 528.33 526.7 523.91 532.97 528.39 555.3 538.94 514.78 583.85 549.8 563.98 Batelco Fiber 1 MB 4.8 49.5 42.12 429.63 427.2 443.36 436.67 432.25 418.64 428.9 437.45 435.31 to First Byte (Off-Net) Table View (milliseconds) The Average to First Byte for the 8 Mbps package is 44, 25 Mbps package is 541 milliseconds; while for the 1Mbps package it is 427 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms 3.5 PING TIME FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located within the provider s own network (On-Net), and measuring the response time. The higher the ping time represents higher latency, therefore lower ping time results denotes better customer experience for internet applications and websites response time. 35 3 25 PING TIME- Fixed Wire-Line ADSL Residential (On-Net) 2 15 1 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average 5 Ping (On-Net) Chart View (milliseconds) Batelco ADSL Residential (8Mbps) 25.1 25.11 25.53 24.94 25.52 24.96 25.18 25.14 25.5 25.61 25.6 25.54 Etisalcom ADSL Residential (8Mbps) 22.62 28.82 23.8 22.56 22.86 22.89 22.93 23.37 22.61 23.63 23.2 22.7 Results Average 23.81 26.96 24.3 23.75 24.19 23.92 24.6 24.25 24.5 24.62 24.13 24.12 Ping (On-Net) Table View (milliseconds) The Results average Latency is at 24.34 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

ms Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located outside the provider s own network (Off-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. 53 52 51 5 PING TIME- Fixed Wire-Line ADSL Residential (Off-Net) 49 48 47 46 45 44 43 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average Ping (Off-Net) Chart View (milliseconds) Batelco ADSL Residential (8Mbps) 49.95 47.66 47.99 49.21 49.78 52.3 49.9 5.39 48.91 48.85 48.12 49.62 Etisalcom ADSL Residential (8Mbps) 47.26 48.78 49.91 48.26 48.2 49.4 5.31 5.6 49.26 47.5 46.73 48.22 Results Average 48.6 48.22 48.95 48.74 48.99 5.85 5.1 5.23 49.9 48.18 47.42 48.92 Ping (Off-Net) Table View (milliseconds) The Results Average Latency is at 49.2 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

ms 3.6 PING TIME FOR HIGH SEED RESIDENTIAL PACKAGES Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located within the provider s own network (On-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. PING TIME- Fixed Wire-Line Fiber (On-Net) 7 6.8 6.6 6.4 6.2 6 5.8 5.6 5.4 5.2 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB Ping (On-Net) Chart View (milliseconds) Batelco Fiber 8 MB 6.56 6.56 6.4 6.38 6.33 6.57 6.39 6.7 6.37 6.13 6.42 6.27 Batelco Fiber 25 MB 6.77 6.78 6.47 6.24 6.3 6.67 6.84 6.67 6.41 6.62 6.48 6.53 Batelco Fiber 1 MB 6.26 6.12 6.2 5.96 5.99 6.21 5.77 6.13 6.7 5.92 6.2 6.41 Ping Table View (milliseconds) The Average Latency for the 8 Mbps is 6.4 milliseconds, 25Mbps is 6.6 milliseconds and the 1 Mbps package is 6.1 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

ms Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located outside the provider s own network (Off-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. 4 35 3 25 PING TIME- Fixed Wire-Line Fiber (Off-Net) 2 15 1 5 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB Ping (Off-Net) Chart View (milliseconds) Batelco Fiber 8 MB 3.2 28.14 3.4 31.49 3.72 35.25 33.45 35.2 32.13 31.35 31.47 31.67 Batelco Fiber 25 MB 29.93 28.69 29.15 3.47 29.65 3.85 3.5 31.2 3.42 29.61 29.62 3.14 Batelco Fiber 1 MB 29.57 27.54 29.47 31.2 3.8 31.6 31.54 3.64 29.52 29.34 29.56 29.9 Ping (Off-Net) Table View (milliseconds) The Average Latency for the 8 Mbps package is 31.8 milliseconds, 25Mbps package is 3 milliseconds and for the 1 Mbps package is 3.1 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

Mbps 3.7 FTP DOWNLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server provided by the operator (On-Net). 6.6 6.5 6.4 6.3 FTP Download Rate- Fixed Wire-Line ADSL Residential (On-Net) 6.2 6.1 6 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average 5.9 5.8 FTP Download Rate (On-Net) Chart View (Mbps) Batelco ADSL Residential (8Mbps) 6.47 6.29 6.23 6.23 6.24 6.27 6.24 6.29 6.25 6.27 6.26 6.24 Etisalcom ADSL Residential (8Mbps) 6.1 6.4 6.9 6.1 6.8 6.8 6.6 6.1 6.7 6.1 6.6 6.6 Results Average 6.28 6.17 6.16 6.17 6.16 6.18 6.15 6.19 6.16 6.18 6.16 6.15 FTP Download Rate (On-Net) Table View (Mbps) The Results Average FTP Download Rate is 6.2 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off- Net). 1.4 1.2 1 FTP Download Rate- Fixed Wire-Line ADSL Residential (Off-Net).8.6.4.2 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average FTP Download Rate (Off-Net) Chart View (Mbps) Batelco ADSL Residential (8Mbps) 1.14 1.13 1.1 1.9 1.8 1.5 1.8 1.6 1.3 1.5 1.6 1.11 Etisalcom ADSL Residential (8Mbps) 1.26 1.21 1.19.97.86.85.76.79.84.85 1.9 1.22 Results Average 1.2 1.17 1.15 1.3.97.95.92.93.93.95 1.8 1.16 FTP Download Rate (Off-Net) Table View (Mbps) The Results Average FTP Download Rate is 1 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps 3.8 FTP DOWNLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net). 8 7 6 5 FTP Download Rate- Fixed Wire-Line Fiber (On-Net) 4 3 2 1 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB FTP Download Rate (On-Net) Chart View (Mbps) Batelco Fiber 8 MB 7.76 8.58 7.3 7.72 7.95 5.5 7.73 7.66 7.14 7.32 7.6 7.45 Batelco Fiber 25 MB 2.29 2.18 2.9 2.23 19.95 2.3 2.7 2.49 19.86 2.38 2.13 2.31 Batelco Fiber 1 MB 72.77 72.52 71.42 71.53 71.8 72.24 71.29 71.3 71.1 7.95 7.95 7.74 FTP Download Rate (On-Net) Table View (Mbps) The Results Average FTP Download Rate for 8 Mbps Package is 7.5 Mbps, 25 Mbps package is 2.2 Mbps and 1 Mbps package is 71.5 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off- Net). 3.5 3 2.5 FTP Download Rate- Fixed Wire-Line Fiber (Off-Net) 2 1.5 1.5 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB FTP Download Rate (Off-Net) Chart View (Mbps) Batelco Fiber 8 MB 1.81 1.83 1.77 1.82 1.75 1.86 1.83 1.72 1.74 1.68 1.74 1.74 Batelco Fiber 25 MB 2.85 2.88 2.87 2.88 2.87 2.84 2.83 2.85 2.84 2.82 2.81 2.86 Batelco Fiber 1 MB 1.77 1.76 1.74 1.75 1.75 1.74 1.75 1.72 1.7 1.67 1.69 1.73 FTP Download Rate (Off-Net) Table View (Mbps) The Results Average FTP Download Rate for 8 Mbps Package is 1.8 Mbps, 25 Mbps package is 2.85 Mbps and 1 Mbps package is 1.73 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps 3.9 FTP UPLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net). FTP Upload Rate- Fixed Wire-Line ADSL Residential (On-Net) 1.4 1.3 1.2 1.1 1.99.98.97.96.95.94.93 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average FTP Upload Rate (On-Net) Chart View (Mbps) Batelco ADSL Residential (8Mbps) 1.3 1.3 1.2 1.2 1.3 1.2 1.2 1.3 1.2 1.2 1.2 1.2 Etisalcom ADSL Residential (8Mbps).97.97.98.98.97.97.98.98.98.97.98.97 Results Average 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. FTP Upload Rate (On-Net) Table View (Mbps) The Results Average FTP Upload Rate is 1 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net). FTP Upload Rate- Fixed Wire-Line ADSL Residential (Off-Net) 1.9.8.7.6.5.4.3.2.1 Batelco ADSL Residential (8Mbps) Etisalcom ADSL Residential (8Mbps) Results Average FTP Upload Rate (Off-Net) Chart View (Mbps) Batelco ADSL Residential (8Mbps).92.92.91.91.91.91.91.91.91.91.91.91 Etisalcom ADSL Residential (8Mbps).73.7.71.7.71.71.71.7.7.7.7.71 Results Average.83.81.81.81.81.81.81.81.8.8.81.81 FTP Upload Rate (Off-Net) Table View (Mbps) The Results Average FTP Upload Rate is.81 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

Mbps 3.1 FTP UPLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net). 16 14 12 1 FTP Upload Rate- Fixed Wire-Line Fiber (On-Net) 8 6 4 2 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB FTP Upload Rate (On-Net) Chart View (Mbps) Batelco Fiber 8 MB 2. 2.19 2.9 2.8 2.9 1.79 2.14 2.9 2.8 2.9 2.8 2.1 Batelco Fiber 25 MB 2.54 2.71 2.85 2.81 2.86 2.78 2.82 2.73 2.82 2.86 2.87 2.88 Batelco Fiber 1 MB 13.77 13.61 13.58 13.76 13.8 13.68 13.6 13.43 13.67 13.65 13.73 13.69 FTP Upload Rate (On-Net) Table View (Mbps) The Results Average FTP Upload Rate for 8 Mbps Package is 2.1 Mbps, 25 Mbps package is 2.8 Mbps and 1 Mbps package is 13.7 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net). FTP Upload Rate- Fixed Wire-Line Fiber (Off-Net) 2 1.8 1.6 1.4 1.2 1.8.6.4.2 Batelco Fiber 1 MB Batelco Fiber 25 MB Batelco Fiber 8 MB FTP Upload Rate (Off-Net) Chart View (Mbps) Batelco Fiber 8 MB 1.51 1.53 1.51 1.53 1.51 1.52 1.53 1.5 1.51 1.5 1.51 1.51 Batelco Fiber 25 MB 1.88 1.88 1.87 1.89 1.88 1.86 1.88 1.87 1.87 1.86 1.86 1.88 Batelco Fiber 1 MB 1.56 1.55 1.54 1.55 1.54 1.53 1.53 1.53 1.52 1.51 1.53 1.53 FTP Upload Rate (Off-Net) Table View (Mbps) The Results Average FTP Upload Rate for 8 Mbps Package is 1.5 Mbps, 25 Mbps package is 1.9 Mbps and 1 Mbps package is 1.53 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

3.11 TOP 5 WEBSITES BROWSING FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience. WIRE-LINE ADSL RESIDENTIAL - TOP 5 WEBSITES Etisalcom ADSL Residential (8Mbps) Yahoo Facebook Youtube Batelco ADSL Residential (8Mbps) Google Instagram.5 1 1.5 2 2.5 3 3.5 seconds Top 5 Websites Browsing Chart View (Seconds) ISP Name Instagram Google Youtube Facebook Yahoo Batelco ADSL Residential (8Mbps) 1.65.38 3.9 1.12.52 Etisalcom ADSL Residential (8Mbps) 1.8.39 3.23 1.58.61 Top 5 Browsing Table View (Seconds) Customers on average face better browsing experience with Google and Yahoo services than with YouTube. Lower results value indicates better customer browsing experience.

3.12 TOP 5 WEBSITES BROWSING FOR HIGH SPEED RESIDENTIAL PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience. WIRE-LINE HIGH SPEED FIBER - TOP 5 WEBSITES Batelco Fiber 8 MB Yahoo Batelco Fiber 25 MB Batelco Fiber 1 MB Facebook Youtube Google Instagram 1 2 3 4 5 seconds Top 5 Websites Browsing Chart View (Seconds) ISP Name Instagram Google Youtube Facebook Yahoo Batelco Fiber 8 MB 1.4.34 4.57.98.49 Batelco Fiber 25 MB 1.45.33 4.34 1.3.48 Batelco Fiber 1 MB 1.39.33 4.29.97.47 Top 5 Browsing Table View (Seconds) Customers on average face better browsing experience with Google and Yahoo services than with YouTube. Lower results value indicates better customer browsing experience.

4. FIXED WIRE-LINE - BROADBAND INTERNET TESTING BUSINESS SERVICES

Mbps 4. FIXED WIRE-LINE - BROADBAND INTERNET TESTING for BUSINESS SERVICES 4.1 HTTP DOWNLOAD SPEED FOR FIXED WIRE-LINE BUSINESS PACKAGES Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net) 1.9 1.85 HTTP Download Rate - Fixed Wire-Line ADSL Business (On-Net) 1.8 1.75 1.7 1.65 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average 1.6 HTTP (On-Net) Download Speed - Chart View (Mbps) Infonas ADSL Business (2Mbps) 1.8 1.82 1.82 1.81 1.78 1.79 1.72 1.8 1.82 1.82 1.82 1.82 Batelco ADSL Bussiness (2Mbps) 1.85 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.86 1.87 Etisalcom ADSL Business (2Mbps) 1.87 1.87 1.86 1.86 1.85 1.83 1.85 1.86 1.87 1.87 1.87 1.87 Results Average 1.84 1.85 1.85 1.84 1.83 1.83 1.81 1.84 1.85 1.85 1.85 1.85 HTTP (On-Net) Download Speed - Summary Table (Mbps) Results average HTTP download speed of 1.84 Mbps has been recorded. Higher HTTP download value indicates higher downlink internet speed.

Mbps HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider s own network (Off-Net). 1.85 1.8 1.75 HTTP Download Rate - Fixed Wire-Line ADSL Business (Off-Net) 1.7 1.65 1.6 1.55 1.5 1.45 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average HTTP (Off-Net) Download Speed - Chart View (Mbps) Infonas ADSL Business (2Mbps) 1.72 1.74 1.73 1.71 1.69 1.67 1.63 1.7 1.71 1.7 1.7 1.7 Batelco ADSL Bussiness (2Mbps) 1.78 1.8 1.8 1.8 1.8 1.8 1.79 1.79 1.76 1.77 1.76 1.78 Etisalcom ADSL Business (2Mbps) 1.77 1.78 1.75 1.67 1.64 1.59 1.57 1.58 1.6 1.63 1.69 1.76 Results Average 1.76 1.77 1.76 1.73 1.71 1.68 1.66 1.69 1.69 1.7 1.72 1.75 HTTP (Off-Net) Download Speed - Chart View (Mbps) Results Average HTTP download speed of 1.72 Mbps has been recorded. Higher HTTP download value indicates higher downlink internet speed.

ms 4.2 TIME TO FIRST BYTE FOR FIXED WIRE-LINE BUSINESS PACKAGES The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located within the provider s own network (On-Net). to First Byte - Fixed Wire-Line ADSL Business (On-Net) 5 45 4 35 3 25 2 15 1 5 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Results Average Infonas ADSL Business (2Mbps)2 to First Byte (On-Net) Chart View (milliseconds) Infonas ADSL Business (2Mbps) 41.36 374.44 438.51 431.83 43.85 43.84 48.46 433.6 417.2 46.6 413.87 411.46 Batelco ADSL Bussiness (2Mbps) 422.28 443.6 429.33 436.97 433.54 449.24 446.44 436.75 462.25 442.7 445.73 446.5 Etisalcom ADSL Business (2Mbps) 49.59 423.15 447.3 437.7 429.41 46.54 422.53 458.76 441.68 443.45 442.12 431.38 Results Average 411.8 413.73 438.29 435.5 431.27 446.87 425.81 443.3 44.37 43.91 433.9 429.78 to First Byte (On-Net) Chart View (milliseconds) The Results Average to First Byte is 432 milliseconds. The lower the to First Byte, the better the customer browsing experience will be in loading web pages.

ms The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider s network from the service provider s own network (Off-Net). 54 52 to First Byte - Fixed Wire-Line ADSL Business (Off-Net) 5 48 46 44 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average 42 to First Byte (Off-Net) Chart View (milliseconds) Infonas ADSL Business (2Mbps) 463.93 514.97 513.9 486.39 55.27 497.75 55.42 495.35 476.6 57.95 484.14 532.34 Batelco ADSL Bussiness (2Mbps) 477.63 52.2 55.5 499.78 495.72 52.11 52.82 511.32 499.53 59.19 51.93 525.68 Etisalcom ADSL Business (2Mbps) 47.93 495.65 521.52 463.92 54.79 457.73 5.85 484.78 473.8 521.59 516.5 514.38 Results Average 47.83 51.22 513.49 483.36 51.93 485.86 53.3 497.15 483.7 512.91 5.71 524.13 to First Byte (Off-Net) Table View (milliseconds) The Results average of to First Byte is 499 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms 4.3 PING TIME FOR FIXED WIRE-LINE BUSINESS PACKAGES Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located within the provider s own network (On-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. 35 3 25 PING TIME- Fixed Wire-Line ADSL Business (On-Net) 2 15 1 5 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average PING (On-Net) Chart View (milliseconds) Infonas ADSL Business (2Mbps) 24.32 23.53 23.16 23.31 23.15 23.11 23.14 23.15 23.15 23.14 23.16 23.4 Batelco ADSL Bussiness (2Mbps) 3.2 29.53 28.86 28.84 28.93 28.82 29.83 29.6 28.85 28.75 28.78 28.82 Etisalcom ADSL Business (2Mbps) 26.1 24.13 24. 26.18 25.4 3.57 25.95 29.37 24.67 25.7 24.9 25.26 Results Average 26.81 25.73 25.34 26.11 25.83 27.5 26.31 27.19 25.56 25.65 25.61 25.83 PING (On-Net) Table View (milliseconds) The Results average Latency is 26.12 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

ms Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located outside the provider s own network (Off-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. 7 6 5 PING TIME- Fixed Wire-Line ADSL Business (Off-Net) 4 3 2 1 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average PING (Off-Net) Chart View (milliseconds) Infonas ADSL Business (2Mbps) 52.58 47.21 44.72 49.18 5.63 52.21 53.1 51.51 52.52 52.61 5.83 49.27 Batelco ADSL Bussiness (2Mbps) 56.65 5.79 51.49 54.41 54.13 57.86 57.36 57.82 56.29 54.6 54.22 55.5 Etisalcom ADSL Business (2Mbps) 48.4 47.94 49.96 5.85 49.54 52.8 52.77 52.7 5.73 48.98 49.12 48.78 Results Average 52.54 48.65 48.72 51.48 51.43 54.5 54.38 53.8 53.18 51.89 51.39 51.3 PING (Off-Net) Table View (milliseconds) The Results Average for Latency is 52 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

Mbps 4.4 FTP DOWNLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server provided by the operator (On-Net). FTP Download Rate- Fixed Wire-Line ADSL Business (On-Net) 2 1.8 1.6 1.4 1.2 1.8.6.4.2 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas Business (2Mbps) Results Average FTP Download Rate (On-Net) Chart View (Mbps) Infonas ADSL Business (2Mbps) 1.6 1.5 1.3 1.4 1.2 1.3 1.1 1.1 1.1 1.1 1.2 1.3 Batelco ADSL Bussiness (2Mbps) 1.8 1.8 1.8 1.8 1.8 1.8 1.79 1.8 1.8 1.8 1.8 1.8 Etisalcom ADSL Business (2Mbps) 1.81 1.81 1.79 1.79 1.79 1.78 1.79 1.79 1.8 1.8 1.8 1.8 Results Average 1.56 1.55 1.54 1.54 1.54 1.53 1.53 1.53 1.54 1.54 1.54 1.54 FTP Download Rate (On-Net) Table View (Mbps) The Results Average for FTP is 1.54 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off- Net). 1.4 1.2 1 FTP Download Rate- Fixed Wire-Line ADSL Business (Off-Net).8.6.4.2 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average FTP Download Rate (Off-Net) Chart View (Mbps) Infonas ADSL Business (2Mbps) 1.2.97.95.92.91.9.91.94.95.95.95.98 Batelco ADSL Bussiness (2Mbps) 1.2 1.17 1.16 1.16 1.16 1.14 1.15 1.15 1.12 1.11 1.12 1.16 Etisalcom ADSL Business (2Mbps).98.97.76.6.58.59.57.65.68.72.81.9 Results Average 1.7 1.4.96.89.88.88.87.91.92.93.96 1.1 FTP Download Rate (Off-Net) Table View (Mbps) The Results Average for FTP is.94 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps 4.5 FTP UPLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net). 1.4 1.2 1 FTP Upload Rate- Fixed Wire-Line ADSL Business (On-Net).8.6.4.2 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average FTP Upload Rate (On-Net) Chart View (Mbps) Infonas ADSL Business (2Mbps).59.58.57.57.57.57.57.57.57.57.56.57 Batelco ADSL Bussiness (2Mbps) 1.29 1.3 1.31 1.3 1.3 1.3 1.31 1.31 1.31 1.31 1.31 1.31 Etisalcom ADSL Business (2Mbps).85.85.86.85.86.85.86.86.86.86.86.86 Results Average.91.91.91.91.91.91.91.91.91.91.91.91 FTP Upload Rate (On-Net) Table View (Mbps) The Results Average for FTP is.91 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net). 1.2 1 FTP Upload Rate- Fixed Wire-Line ADSL Business (Off-Net).8.6.4.2 Batelco ADSL Bussiness (2Mbps) Etisalcom ADSL Business (2Mbps) Infonas ADSL Business (2Mbps) Results Average FTP Upload Rate (Off-Net) Chart View (Mbps) Infonas ADSL Business (2Mbps).59.58.57.57.57.57.57.57.57.57.56.57 Batelco ADSL Bussiness (2Mbps) 1.7 1.6 1.8 1.8 1.8 1.7 1.7 1.8 1.6 1.7 1.7 1.7 Etisalcom ADSL Business (2Mbps).72.71.71.71.71.71.71.71.71.71.71.71 Results Average.79.79.79.79.79.79.79.79.78.78.78.78 FTP Upload Rate (Off-Net) Table View (Mbps) The Results Average for FTP is.79 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

4.6 TOP 5 WEBSITES FOR FIXED WIRE-LINE BUSINESS PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience. WIRE-LINE ADSL BUSINESS - TOP 5 WEBSITES Infonas Business (2Mbps) Yahoo Etisalcom ADSL Business (2Mbps) Batelco ADSL Bussiness (2Mbps) Facebook Youtube Google Instagram.5 1 1.5 2 2.5 3 3.5 4 seconds Top 5 Websites Browsing Chart View (Seconds) ISP Name Instagram Google Youtube Facebook Yahoo Batelco ADSL Bussiness (2Mbps) 2.68.4 3.5 1.8.53 Etisalcom ADSL Business (2Mbps) 3.6.41 3.4 1.16.61 Infonas Business (2Mbps) 2.89.42 3.52 1.73.5 Top 5 Websites Browsing Table View (Seconds) Customers on average face better browsing experience with Google and Yahoo services than with YouTube and Instagram. Lower results value indicates better customer browsing experience.

BROADBAND 5. FIXED QOS WIRLESS REPORT BROADBAND Q1 218 INTERNET TESTING - RESIDENTIAL SERVICES

Mbps 5. FIXED WIRLESS BROADBAND INTERNET TESTING for RESIDENTIAL SERVICES 5.1 HTTP DOWNLOAD SPEED FOR WIRELESS RESIDENTIAL PACKAGES Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net). HTTP Download Rate - Wireless Residential (On-Net) 45 4 35 3 25 2 15 1 5 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE HTTP (On-Net) Download Speed - Chart View (Mbps) Batelco LTE 33.32 29.99 24.7 21.86 2.72 19.8 2.47 21.37 21.8 23.39 24.91 29.79 MenaTelecom LTE Residential 27.32 27.4 25.5 22.39 18.33 15.61 11.82 14.9 12.91 13.14 12.76 18.4 VIVA LTE 36.56 37.3 3.44 26.57 23.17 21.24 21.58 21.57 19.6 19.7 22.63 31.16 Zain LTE 4.32 38.91 38.4 36.94 35.64 32.97 31.4 32.52 31.35 31.19 32.81 35.61 Results Average 34.38 33.31 29.65 26.94 24.47 22.4 21.32 22.39 21.42 21.86 23.28 28.74 HTTP (On-Net) Download Speed Summary Table (Mbps) Results Average HTTP download speed of 25.85 Mbps has been recorded. Higher HTTP download value indicates higher downlink internet speed.

Mbps HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider s own network (Off-Net). 25 HTTP Download Rate - Wireless Residential (Off-Net) 2 15 1 5 Batelco LTE MenaTelecom LTE Residential Results Average Viva LTE Zain LTE HTTP (Off-Net) Download Speed - Chart View (Mbps) Batelco LTE 9.31 9.11 8.78 8.29 8.29 8. 7.88 7.9 7.81 7.87 7.97 8.7 MenaTelcom LTE Residential 13.73 13.62 13.58 12.82 12.29 11.53 9.85 1.96 1.4 9.92 1.26 12.3 Viva LTE 18.35 17.93 15.28 13.61 12.66 12.86 12.24 12.39 11.65 11.76 13.5 16.57 Zain LTE 2.42 2.33 2.24 2.21 19.8 19.6 18.97 18.69 18.21 18.15 18.79 19.75 Results Average 15.45 15.25 14.47 13.73 13.26 13. 12.24 12.49 12.2 11.93 12.52 14.33 HTTP (Off-Net) Download Speed - Chart View (Mbps) Results Average HTTP download speed of 13.4 Mbps has been recorded. Higher HTTP download value indicates higher downlink internet speed.

ms 5.2 TIME TO FIRST BYTE FOR WIRELESS RESIDENTIAL PACKAGES The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located within the provider s own network (On-Net). 6 5 to First Byte - Wireless Residential (On-Net) 4 3 2 1 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE to First Byte (On-Net) Chart View (milliseconds) Batelco LTE 43.89 418.62 391.14 38.3 373.95 385.8 375.36 378.61 372.67 384.91 365.2 375.85 MenaTelcom LTE Residential 358.21 4.86 367.82 415.6 391.29 422.63 435.33 448.1 437.78 447.19 419.55 412.6 VIVA LTE 419.92 439.83 478.57 412.5 448.24 445.38 448.8 494.32 492.33 462.18 444.8 451.67 Zain LTE 421.24 453.4 477.18 464.16 442.17 454.8 451.66 448.94 453.94 472.96 459.57 459.11 Results Average 4.82 428.18 428.68 418. 413.91 426.97 427.79 442.49 439.18 441.81 422.1 424.81 to First Byte (On-Net) Table View (milliseconds) The Results average to First Byte is 426 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms The to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider s network from the service provider s own network (Off-Net). 7 6 to First Byte - Wireless Residential (Off-Net) 5 4 3 2 1 Batelco LTE MenaTelcom LTE Residential Results Average Viva LTE Zain LTE to First Byte (Off-Net) Chart View (milliseconds) Batelco LTE 483.1 447.47 476.33 49.55 444.54 458.2 439.8 462.98 485.54 43.12 439.72 425.9 MenaTelecom LTE Residential 526.4 57.18 523.21 518.44 551.13 523.5 556.3 552.83 547.94 563.61 54.46 559.17 Viva LTE 539.78 568.5 568.55 563.59 566.4 57.42 571.88 578.9 56.54 565.35 562.39 564.68 Zain LTE 53.53 54.26 532.15 545.36 563.16 526.4 552.73 57.54 523.94 577.56 563.68 563.59 Results Average 513.9 531.6 525.6 529.49 531.22 519.49 53.11 541.31 529.49 534.16 526.56 528.34 to First Byte (Off-Net) Table View (milliseconds) The Results Average to First Byte is 528.3 milliseconds. The lower the to First Byte, the better the customer browsing experience in loading web pages.

ms 5.3 PING TIME FOR WIRELESS RESIDENTIAL PACKAGES Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located within the provider s own network (On-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. 8 7 6 PING TIME- Wireless Residential (On-Net) 5 4 3 2 1 Batelco LTE MenaTelecom LTE Residential Results Average Viva LTE Zain LTE Ping (On-Net) Chart View (milliseconds) Batelco LTE 36.19 32.18 34.15 36.59 37.18 35.65 36.87 4.13 34.9 44.39 35.95 35.69 MenaTelecom LTE Residential 65.58 68.84 67.55 62.3 61.14 61.4 6.72 59.94 66.14 61.33 61.26 64.48 VIVA LTE 55.36 51.56 43.68 43.71 44.51 46.58 44.32 41.85 4.24 41.71 44.78 48.88 Zain LTE 37.89 37.46 38.22 37.42 37.3 37.24 37.13 37.38 37.11 36.1 36.41 36.91 Results Average 48.76 47.51 45.9 45.1 44.96 45.13 44.76 44.83 44.6 45.88 44.6 46.49 Ping (On-Net) Table View (milliseconds) The Results Average Latency is at 46 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience.

ms Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of Bytes to a destination host and have them acknowledged. The ping test has been performed by sending five (5) packets of 32 bytes each to a server located outside the provider s own network (Off-Net), and measuring the response time. The higher the ping time represents higher latency, so lower ping time denotes better customer experience for internet applications and websites response time. PING TIME- Wireless Residential (Off-Net) 35 3 25 2 15 Batelco LTE MenaTelecom LTE Residential Results Average Viva LTE Zain LTE 1 5 time Ping (Off-Net) Chart View (milliseconds) Batelco LTE 5.76 51.29 51.41 51.69 51.6 51. 58.49 51.9 52.9 56.52 51.3 5.34 MenaTelecom LTE Residential 146.76 15.57 149.4 149.68 144.36 168.1 163.48 173.78 165. 148.45 156.1 152.53 VIVA LTE 177.1 175.35 18.45 177.51 183.45 19.53 181.86 179.33 186.11 177.41 165.55 162.64 Zain LTE 24.69 263.57 25.32 266.77 263. 238.28 278.25 296.91 264.82 294.33 278.93 271.9 Results Average 153.83 16.19 157.81 161.41 16.47 161.98 17.52 175.28 167.1 169.18 162.88 159.15 Ping (Off-Net) Table View (milliseconds) The Results Average Latency is 163.3 milliseconds. The lower the value of the ping time, the better is the network quality that will provide a higher customer experience

Mbps 5.4 FTP DOWNLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server provided by the operator (On-Net). 25 FTP Download Rate- Wireless Residential (On-Net) 2 15 1 5 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE Axis Title FTP Download Rate (On-Net) Chart View (Mbps) Batelco LTE 19.33 18.15 16.3 14.8 14.39 14.2 14.34 15.7 14.68 15.35 16.32 17.78 MenaTelecom LTE Residential 21.42 2.56 2.31 19.16 16.17 14.34 12.36 13.64 13.6 12.3 12.46 16.18 VIVA LTE 19.8 17.25 15.1 13.55 12.75 11.9 11.64 11.91 11.63 1.91 12.78 16.69 Zain LTE 2.24 19.17 19.25 18.7 18.63 18.16 18.1 18.19 17.64 17.2 17.82 18.57 Results Average 2.2 18.78 17.74 16.55 15.48 14.6 14.11 14.7 14.25 13.94 14.85 17.3 FTP Download Rate (On-Net) Table View (Mbps) The Results Average for FTP is 16.4 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off- Net). 2.5 FTP Download Rate- Wireless Residential (Off-Net) 2 1.5 1.5 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE FTP Download Rate (Off-Net) Chart View (Mbps) Batelco LTE 2.34 2.31 2.3 2.26 2.25 2.25 2.22 2.27 2.17 2.13 2.23 2.3 MenaTelecom LTE Residential 2.4 1.99 2.1 2. 1.96 1.91 1.79 1.91 1.86 1.7 1.75 1.95 VIVA LTE 2.13 1.97 1.91 1.91 1.89 1.97 1.85 1.82 1.8 1.79 1.9 1.99 Zain LTE 2.23 2.18 2.17 2.15 2.15 2.28 2.14 2.13 2.7 2.6 2.1 2.13 Results Average 2.18 2.11 2.1 2.8 2.6 2.1 2. 2.3 1.97 1.92 2. 2.9 FTP Download Rate (Off-Net) Table View (Mbps) The Results Average for FTP is 2.6 Mbps. Higher FTP download value indicates higher file download speed from the server.

Mbps 5.5 FTP UPLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net). 14 12 FTP Upload Rate- Wireless Residential (On-Net) 1 8 6 4 2 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE FTP Upload Rate (On-Net) Chart View (Mbps) Batelco LTE 9.74 8.87 7.73 6.35 6.1 5.8 5.76 5.92 6.5 6.17 7.81 9.25 MenaTelecom LTE Residential 2.71 2.58 2.56 2.45 2.3 2.17 2.7 2.9 2.3 2.8 2.9 2.32 VIVA LTE 12.36 11.75 1.96 1.49 1.18 1.23 1.2 1.32 1.42 1.62 11.17 12.13 Zain LTE 5.5 4.79 4.72 4.55 4.55 4.38 4.27 4.12 3.99 4.6 4.48 4.82 Results Average 7.46 7. 6.49 5.96 5.78 5.65 5.57 5.61 5.62 5.73 6.39 7.13 FTP Upload Rate (On-Net) Table View (Mbps) The Results Average for FTP is 6.2 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

Mbps File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net). FTP Upload Rate- Wireless Residential (Off-Net) 1.8 1.6 1.4 1.2 1.8.6.4.2 Batelco LTE MenaTelecom LTE Residential Results Average VIVA LTE Zain LTE FTP Upload Rate (Off-Net) Chart View (Mbps) Batelco LTE 1.49 1.5 1.48 1.47 1.46 1.46 1.46 1.45 1.46 1.43 1.47 1.49 MenaTelecom LTE Residential 1.24 1.24 1.18 1.16 1.15 1.7.99 1.11 1.8 1. 1.2 1.16 VIVA LTE 1.55 1.48 1.47 1.48 1.47 1.49 1.46 1.46 1.45 1.45 1.49 1.51 Zain LTE 1.48 1.47 1.46 1.46 1.45 1.5 1.45 1.43 1.41 1.42 1.44 1.45 Results Average 1.44 1.42 1.4 1.39 1.38 1.38 1.34 1.36 1.35 1.32 1.35 1.4 FTP Upload Rate (Off-Net) Table View (Mbps) The Results Average for FTP is 1.4 Mbps. Higher FTP upload value indicates higher file upload speed from the device to server.

5.6 TOP 5 WEBSITES FOR WIRELESS RESIDENTIAL PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience. WIRELESS RESIDENTIAL - TOP 5 WEBSITES Zain LTE Viva LTE MenaTelcom LTE Residential Batelco LTE Yahoo Facebook Youtube Google Instagram 1 2 3 4 5 6 seconds Top 5 Websites Browsing Chart View (Seconds) ISP Name Instagram Google Youtube Facebook Yahoo Batelco LTE 1.56.39.9 1.89 4.42 MenaTelcom LTE Residential 1.99.61 5.24 1.34.69 Viva LTE 2.33.81 3.8 2.73.93 Zain LTE 4.31 3.26 5.2 3.84 3.42 Top 5 Browsing Table View (Seconds) Customers on average face better browsing experience with Google and Yahoo services than with YouTube. Lower results value indicates better customer browsing experience.

2 5. STATIONARY MOBILE TESTING 3

6. STATIONARY MOBILE TESTING 6.1 STATIONARY MOBILE DATA TESTING HTTP GSM (2G) Results Average 33.49 2G 111.11 Data Download Transfer Rate is the amount of data transferred from the network to the client. In mobile data networks, the download transfer rate depends on the mobile network technology. VIVA 15.26 52.63 Zain 54.1 18.33 Batelco 31.11 1.36. 5. 1. 15. 2. Upload Rate Download Rate 2G Download & Upload Transfer Rate (Kbps) 3G Results Average 2.1 7.49 VIVA 2.69 9.61 Zain 1.8 3.84 Batelco 2.53 9.2. 2. 4. 6. 8. 1. 12. Upload Rate Download Rate UMTS (3G) There is high demand for mobile data applications, and new technologies are continuously being introduced to the market for addressing the ever increasing bandwidth requirements of these applications. 3G Download & Upload Transfer Rate (Mbps) LTE (4G) Long-Term Evolution is a new wireless standard introduced as the fourth generation mobile network technology (also known as 4G). It provides high speed data transfer for mobile phones and data terminals. LTE Results Average 6.87 24.54 VIVA 5.17 21.53 Zain 7.42 27.48 Batelco 6.15 24.6. 5. 1. 15. 2. 25. 3. Upload Rate Download Rate LTE Download & Upload Transfer Rate (Mbps)

6.2 STATIONARY MOBILE APPLICATION TESTING Facebook is one of the top social networks used in the world. Most smartphones have Facebook applications that keep their users connected around the clock, sharing photos and moments with friends. Facebook application testing reflects the end-user experience on smartphones by mimicking user routine in the Facebook mobile app. Facebook testing methodology simulates users activities on mobile application. The scenario starts by attaching to mobile network APN, then requesting the Facebook mobile website (http://m.facebook.com), and providing user credentials in order to access personal account activities. The response time is then measured for each of the following activities: load news feed, change personal status, and upload a photo of 8x6 pixels. Browsing Facebook main page Response time Login Response time for Facebook login News Feed Response time of retrieving new feed in main page Post Status Response time of updating personal status Post Picture Response time for uploading a picture. 4.5 4. 3.5 3. 2.5 2. 1.5 1..5. Browsing Login (s) News Feed Post Status (s) (s) (s) VIVA 3.95 2.83 2.3 4.13 4.17 Post Picture (s) Batelco 2.96 3.19 2.67 4.37 3.14 Zain 3.37 3.32 3.4 3.9 3.85 VIVA Batelco Zain Facebook Mobile QoS (seconds)

seconds seconds seconds Twitter testing methodology aims to measure the experience of using the twitter mobile application. The main activities are: 4.5 4. 3.5 3. 2.5 2. 1.5 1..5. Browsing (s) Login (s) Post Tweet (s) Direct Message (s) Batelco 2.51 3.21 2.2 1.13 VIVA 3.33 4.43 1.87 1.17 Zain 2.2 3.28 1.77 1.15 Batelco VIVA Zain Twitter Mobile QoS (seconds) There are many different email applications available on the internet and mobiles handsets such as Gmail, outlook live, yahoo, etc. Nonetheless, these are all implemented using standard protocols for sending/ receiving emails and attachments. In email testing scenario, the methodology implemented is to use Gmail server for sending an email by POP3 protocol, to a recipient using SMTP. v Browse twitter mobile URL http://mobile.twitter.com Provide username and password Post a tweet Send direct message to a friend 4 3 2 1 3.8 2.12.27 Batelco 5 2.7 1.77.13 Viva 6 4 2 5.52 3.18.95 Zain Email Receive - POP3 (sec) Email Send - SMTP (sec) Download Attachment (sec) Email Methodology Sender logs in to pop.gmail.com Sender sends email with 2 KB attachment. Recipient logs in to smtp.gmail.com Recipient receives the email Recipient downloads the attachment

Mbps Mbps Mbps For those who stream videos from online sources, the speed at which data can be sent to their devices is critical. If your connection is not fast enough, streaming video can sometimes stall as it fills the buffer in the receiving device. Or, the content provider might send a lower-quality stream because it senses that your available speed cannot handle higher quality steams. What many refer to as Internet speed is actually the bandwidth available to accept data from the Internet into your device. Measured in Megabits per Second (Mbps), it is the amount of data that can be transferred from the server to your connected device in one second. Video Bandwidth 8. 7.84 7.5 7. 6.94 6.97 6.5 6. VIVA Batelco Zain Video Burst Bandwidth 5. 42.44 4. 33.1 3. 27.75 2. 1.. VIVA Batelco Zain Video Playout Buffer Rate 2.7 2.6 2.5 2.4 2.3 2.2 2.1 2. 1.9 2.64 2.2 2.29 VIVA Batelco Zain YouTube Mobile QoS (Mbps) 5. 4. 3. 2. 1.. Audio MOS Video MOS Audio/Video MOS Batelco 4.85 4. 3.85 VIVA 4.85 3.89 3.78 Zain 4.85 3.59 3.6 Batelco VIVA Zain Mean opinion score (MOS) is a test used in telephony networks to obtain the human user s view of the quality of the network. The MOS is the arithmetic mean of all the individual scores, and can range from 1 (Bad) to 5 (Excellent). MOS Quality 5 Excellent 4 Good 3 Fair 2 Poor 1 Bad YouTube MOS (1-5)