Avaya Aura 6.2 Feature Pack 3 WebLM 6.3.4 on VMware Release Notes Release 6.3.4 Issue: 1.2 October 2013 Copyright 2013 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement or Avaya policy 1
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Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: http://www.avaya.com/support. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks Avaya, the Avaya logo, Avaya Aura System Manager are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All non-avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Downloading documents For the most current versions of documentation, see the Avaya Support website: http://www.avaya.com/support Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
Table of Contents Introduction... 1 Fixed issues... 2 Deploying the feature pack... 4 Must read... 4 Software information... 4 Installation note... 5 Download and install WebLM 6.3.4 on VMware... 5 Known issues and workarounds... 6 Technical support... 7 4
Introduction This Release Notes document provides information about new features, installation downloads, and the supported documentation of WebLM 6.3.4 on VMware. This document also contains information about known issues and the possible workarounds. Some product changes are documented as Product Support Notice (PSN). The PSN number defines the related document. To read a PSN online: 1. Open the Web browser, and navigate to http://support.avaya.com. 2. On the main menu, click Downloads and Documents. 3. In the Enter Your Product Here field, type System Manager or select Avaya Aura System Manager from the list. 4. Select 6.3.x from the Choose Release dropdown. 5. Click Documents. 6. In the Content Type pane, select Product Support Notices. 7. To open a specific PSN, click the PSN title link. 07/25/2013 Page 1
What s New Enhancements delivered to WebLM 6.3.4 on VMware: Enhancement Support for 5000 client instances with the WebLM server and 300 simultaneous license requests with the WebLM server over port 52233. Keywords WebLM Client Scalability Page 2 Release Notes for WebLM 6.3.4 on VMware
Fixed issues Note: Fixed issues are cumulative. The fixes delivered as part of previous release are included in this release. Fixes delivered to WebLM 6.3.4 on VMware: Problem [wi00061336] Support for 5000 client instances with the WebLM server and 300 simultaneous license requests with the WebLM. [wi01096438] Security vulnerability fixes and CentOS RPMs upgrades for WebLM on VMware. [wi01121423] Support for DST change for Israel Winter Time. [wi01095343] The discrepancy in the version displayed on About link in WebLM UI and the one displayed by swversion command from command line. [wi01098666] Correct backup file is not getting restored if more than one backup are taken on the same location. [wi01100633] WebLM restored files not getting loaded correctly since Tomcat is not getting restarted during restore process intermittently. [wi01092334] License requests timing out on WebLM. Keywords WebLM Scalability Security upgrade DST change for Israel Winter Time WebLM version display Restore Restore Performance Enhancement 07/25/2013 Page 3
Deploying the feature pack Must read 1. Characters required in the hostname WebLM hostnames must include only letters, numbers, and hyphens (-) and not underscores. For example, WebLM_62 is an invalid host name. 2. Log in to the standalone WebLM on VMware The login credentials for CLI login is admin/admin. After the first CLI login, you must change the password. When you gain access to the Web interface, use the default username admin and the default password weblmadmin. After you log in using the default credentials, the system prompts you to change the password. After you change the default password, the system redirects you to the login page to log in with the changed credentials. 3. Enterprise Licensing Enterprise licensing on VMware is not supported for this release. 4. Use System Manager WebLM for managing licenses for Communication Manager. For more information on Communication Manager and WebLM Compatibility matrix, see Implementing Avaya Aura Communication Manager. 5. Resource allocation and reservation for WebLM on VMware VMware resource Value vcpus 1 CPU reservation 2400 MHz Memory 1 GB Memory reservation 1 GB Storage reservation 30 GB Shared NICss 1 WebLM requires more memory to scale to more than five thousand license requests at any point of time. To update the memory for WebLM on VMware: 1. Log in to your VMware VSphere Client and power off the WebLM virtual machine. 2. If WebLM VM is not visible in the left navigation menu, then navigate to Home/Inventory/Hosts and Clusters. 3. Select the WebLM VM in the left navigation menu and right click. 4. Select Edit Settings option from the available context menu. 5. In the Edit Settings or Virtual Machine Properties dialog box, select the Memory option on the Hardware tab. 6. Specify 2048 in the text field and MB in the drop down box. 7. Specify 2 in the CPU option under Hardware Tab. 8. Click OK. 9. Right Click the WebLM VM from the left navigation menu and select the Power On option from the context menu. Page 4 Release Notes for WebLM 6.3.4 on VMware
Software information Software CentOS JDK Version 5.6 64 bit 1.7 update 17 64-bit Apache Tomcat 7.0.34 VMware vcenter Server, vsphere Client, ESXi Host 5.0, 5.1 Note: Java has been upgraded to 1.7 update 17 64-bit and older versions of JDK are removed. Installation note Download Avaya WebLM using VMware in the Virtualized Environment Deployment Guide from Avaya Support Site for WebLM on VMware installation and upgrade. Download WebLM 6.3.4 on VMware # Procedure Notes 1. Download WebLM 6.3.2 OVA from the Avaya PLDS website. Verify that the md5sum for the downloaded OVA image matches the number on the Avaya PLDS website. WebLM-6.3.2.4.6617-e50-4.16.ova PLDS Download ID : SMGR6320004 Size: 1,056 MB MD5SUM: f7e7a78b8986fba56812e4ad07417012 2. Download WebLM 6.3.4 bin file from the Avaya PLDS website. Verify that the md5sum for the downloaded bin image matches the number on the Avaya PLDS website. VEWebLM_6.3.4_r3401799.bin PLDS Download ID : SMGR6340003 Size: 307 MB MD5SUM: aaff3cbad12e335b1c36cbfc4c15b511 07/25/2013 Page 5
Known issues and workarounds Problem Reference Workaround Alignment of user name and password wi01100327 Use Firefox browser. check boxes are different on the WebLM logon page on Internet Explorer browser. Session is not invalidated if browser is wi00110116 Login after twenty minutes. closed without clicking logout. User is logged out from the first and wi00898425 re-login second session when user simultaneously accesses both the session. There is no Web UI on WebLM to wi01074275 No workaround available configure SNMP alarms/agent for either SNMP V2c or V3 for VPFM to pick up and report on. Session Fixation Security vulnerability on wi01097655 No workaround available WebLM Cleanup is not happening properly for uninstalled license file. wi01117419 After uninstalling a license file, click on WebLM Home or Server properties page Communication Manager will not be able to acquire licenses from System Manager WebLM server if Centralized Licensing is enabled and associated license file contain licenses for only Communication_Manager and does not contain licenses for Call Center. Also, WebLM UI will display wrong license usage for this license file on UI. wi01126976 to refresh the left navigation pane. No workaround available Page 6 Release Notes for WebLM 6.3.4 on VMware
Technical support Avaya Technical Support provides support for WebLM 6.3.4 on VMware. For any problems with WebLM 6.3.4 on VMware, you can: 1. Retry the action. Carefully follow the instructions in the printed or online documentation. 2. See the documentation that is shipped with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the messages that the system displays. See the troubleshooting section of the Avaya product documentation. If you continue to have problems, contact Avaya Technical Support by logging in to the Avaya Support website at http://support.avaya.com. Before contacting Avaya Technical Support, keep the following information handy: Problem description. Detailed steps to reproduce the problem, if any. The release version in which the issue occurs. Note: To know the release version and build number, log in to WebLM and click About on the user interface. If WebLM Console is inaccessible, you can log in to the WebLM SSH interface and run the swversion command to get the WebLM version. The status of the WebLM software. If the software is an upgrade, then the release from which the software is upgraded. Installation log files are available at /opt/avaya/install_logs The WebLM Tomcat server log files are available at $CATALINA_HOME/logs. You can gain access to the CLI using admin as the user name and then gain access to the log file. Additional WebLM logs at $CATALINA_HOME/webapps/WebLM/data/log. You might be asked to send by email one or more files to Avaya Technical Support for an analysis of your application and the environment. For information about patches and product updates, see the Avaya Support website at http://support.avaya.com. 07/25/2013 Page 7