North Carolina 811, Inc. 2300 West Meadowview Rd Suite 227 Greensboro, North Carolina 27407 336.855.5760 Remote Ticket Entry An internet based cket entry system, Remote Ticket Entry (RTE), allows excavators to input, update, and manage their locate requests from the convenience of their personal computer, 24 hours a day, seven days a week, free of charge. System/User Requirements Microso Internet Explorer version 6.0 or greater Microso.NET Framework version 1.1 Complete an online training course Professional excavator with prior NC811 knowledge and experience regarding locate requests Valid Email Address *Program not designed for homeowner use **High speed internet strongly recommended ***Remote applica on will not func on with MAC computers RTE Benefits Define locate descrip on in your own words Instantly receive electronic, printable copies of ckets Free access to ckets for 96 days Lis ng of no fied member facility owners View most current NC811 maps, available with Ortho photography Submit Emergency locate requests (Mon Fri, 6a 5p) Submit Design locate requests Receive live RTE help desk support (Mon Fri, 8a 5p) Access and receive Posi ve Response data Interac ve locate request access between CSR and RTE user www..nc811.com For more informa on please contact the RTE department at 336.316.0359. Wendy Fisher Manager, Remote Ticket Entry wendy@nc811.org Amy Ambrose RTE Technician amarino@nc811.org
Ready to Get Started? To request online training, go to h p://training.nc811.org. Complete and submit the New n Training Request Form on the Training Menu. Once received, an online training account and password will be sent via email within one (1) business day. NC811 will be electronically no fied of the course comple on and will then begin to assist with the RTE account ac va on process and program installa on. RTE Training Manuals can be downloaded from the RTE sec on of our webpage, www.nc811.org RTE Technicians are available Monday thru Friday from 8am 5pm. Contact us at 336.316.0359 for assistance. 2
Remote Ticket Entry User Agreement All RTE Users will accept responsibility and liability for all informa on provided and transmi ed to NC811 member facility owners and operators. Inaccurate or incomplete informa on submi ed via RTE can result in damage to buried facili es, property, or cause injury or death. All RTE Users must have a basic understanding of the requirements for processing a locate request with NC811. Each user must complete a New n Remote Ticket Entry instruc onal training course. All RTE Users must process all locate requests in accordance with the RTE Processing Guidelines, NC811 Policies and Procedures, and in accordance with the NC General Statute 87 100. RTE is intended solely for professional excavators. NC811 reserves the right to deny RTE authoriza on to any organiza on for any reason. NC811 reserves the right to suspend and/or discon nue RTE privileges to any organiza on or individual at any me for any reason without prior no ce. Unauthorized users are required to call 1 800 632 4949 to process all locate requests. All individuals using the RTE system will require separate user accounts. RTE users found processing locate requests with user accounts not assigned directly to them will result in loss of RTE privileges for their organiza on. Emergency locate requests can only be processed Monday thru Friday between the hours of 6am and 5p. The user must contact 1 800 632 4949 at all other mes and give a verbal emergency locate request. All RTE Users agree to read and acknowledge any and all warning messages and prompts that are displayed throughout the RTE cket processing system. All locate requests received by the NC811 shall be deemed to have been received by NC811 at 12:01 A.M. on the next working day following the day of actual no fica on (the cket start me ), and that the 2 day and 10 day statutory periods are calculated from the cket start me. All RTE Registra on applica ons will be processed as soon as possible once received by the RTE Department. All locate requests must be made via 1 800 632 4949 un l the user is contacted via telephone to verify and ac vate the RTE account. As a New n Remote Ticket Entry Applicant, I agree with and will adhere to all of the above condi ons and understand that the above requirements may also change and be modified by NC811 without prior no ce. It is my responsibility to rou nely check h p://www.nc811.org for any updates to this Agreement or the RTE Processing Guidelines. It is understood that I am the only individual within my organiza on that is authorized to use my User account informa on to process locate requests via RTE. Addi onal individuals within my organiza on wishing to u lize RTE must submit separate applica ons. I understand that failure to comply with all RTE procedures can and will result in account termina on. 3
North Carolina 811, Inc. 2300 West Meadowview Rd Suite 227 Greensboro, North Carolina 27407 336.855.5760 I completed my RTE training, now what??? NC811 is electronically no fied immediately of your online course comple on. The RTE Department will then contact you via email within one business day reques ng you to: Complete the RTE Signup Form Install New n Applica ons Download/Print necessary tutorials Once the RTE Signup Form is completed and received, the RTE Department will contact you via email within one business day. Email that is sent once course has been completed... A copy of the User Agreement will be emailed to you and NC811 will contact you via telephone within 30 minutes of the email send me to verify and ac vate the RTE account. www..nc811.com The RTE Department staff is available Monday thru Friday between the hours of 8a 5p for live help desk support, 336.316.0359. The experienced staff can assist in technical resolu ons, account setup/ac va on, cket entry procedures, and many other issues that may arise.
North Carolina 811, Inc. 2300 West Meadowview Rd Suite 227 Greensboro, North Carolina 27407 336.855.5760 New n Remote Ticket Entry Installa on Packet Windows 98/2000/XP/VISTA/ Window 7 For addi onal assistance please contact the RTE department at 336.316.0359. Wendy Fisher Manager, Remote Ticket Entry wendy@nc811.org www..nc811.com Amy Ambrose RTE Technician amarino@nc811.org
Installa on Procedures Microso.NET Framework New n applica ons require.net framework version 1.1 be installed. To determine if this is already installed on the computer: Go to START / CONTROL PANEL / ADMINISTRATIVE TOOLS if using Windows 98 go to Start, Se ngs, Control Panel, Administra ve Tools Double click the Administra ve Tools icon If Microso.Net Framework is listed the version is already installed If not already installed, visit the RTE Installa on sec on of the NC811 webpage, www.nc811.org, and select.net download. *If other versions of.net framework are listed, do not delete these versions as they may be used by other programs. New n Applica on Installa on The most convenient and easiest method is to download & install Ticket Entry, Ticket Search, &.Net Framework (if applicable) applica ons directly to the computer using New n Installer, located in the Remote Ticket Entry installa on sec on of www.nc811.org. Shortcut Icons The applica on(s) will be downloaded to a new folder named Remote Ticket Entry, which will be created and located on the C:\ drive. Shortcut icons to the applica ons are instantly created and located on the desktop screen. See Alternate Download Loca on on the following page if wishing to manually download to a different folder/loca on. Installa on Procedures: Le click New n Installer and select run If a security warning prompts, select run Click NEXT on the Welcome prompt Firewall / An Virus So ware If the firewall and/or an virus so ware u lized by your company prevents access to NC811 programs, enter the NC811 subnet of 174.46.150.0 /24 to the firewall and/or an virus list of allowed sites. If you do not have administra ve rights to do this please contact your technical support department. *NC811 is not able to provide assistance in configuring your firewall applica ons. 6
Alternate Download Method New n Installer will automa cally install the applica ons to the C:\ drive. However, the applica ons can be downloaded to a different loca on if needed using the Alternate Download Method. To download Ticket Entry and/or Ticket Search to a different loca on other than the C:\ drive, log onto the New n website, h p://new n.ncocc.org using your assigned username and password. Right click on the web link for the so ware and select "Save Target As...", make sure that you add the file extension ".exe" to the file name and save it to a folder (or new folder) of your choice, not to the Desktop. Open the folder in which the so ware was downloaded to and double click the so ware s icon. The first me you start the program you will be prompted for the "Path to Applica on Server", enter: h p://new n.ncocc.org/new nweb When prompted for "Port for applica on server" enter: 80 You will then be prompted for your account and password and you can then proceed to log in and use the New n system (account must first be ac vated by the RTE Department). As with New n Installer, you will be prompted for your username and password when star ng each applica on. Once installed on your local computer, the New n applica ons will detect new versions and will update themselves automa cally through the built in Live Update process. 7
Logging Onto The Applica on(s) Log On Once New n Installer has completed the download and installa on process and the RTE Department has ac vated the RTE account you can then log onto the applica on using the assigned user name and password Log On Procedures New n Applica on Icons Double Click on the desired NEWTIN Applica on Icon located on your desktop( Ticket Entry or Ticket Search). Select the desired Server *(Server A assigns ckets that begin with A, Server B assigns ckets that begin with C ) Enter your username and password and click OK. *User Name and Password are both case sensi ve Log On Window Live Update Process New n Applica ons will detect new versions and will update themselves automa cally through the built in Live Update process. A prompt will appear if there is a newer version available, see cap on below. Click YES to begin with the Live Update process. Once the update is complete, resume with the logon procedure as normal. 8
Screen Resolu on All versions except Windows 7 NEWTIN requires a MINIMUM screen resolu on se ng of 1028 x 768 To adjust the resolu on se ng: 1. Right click on the Desktop 2. Select Proper es, the Display Proper es window will appear. 3. Click the Se ngs tab 4. Adjust the screen resolu on bar to 1028 x 768 5. Click Apply, then click Yes to keep the se ngs. 6. Click Ok *Any resolu ons set smaller than 1028 x 768 will not display the en re cket entry screen. DPI Se ngs must be set on Normal Size (96 DPI) To adjust the DPI se ng: 1. Click the Advanced bu on from the Display Proper es window 2. Click the General Tab 3. Adjust the display se ng to Normal (96) 4. Click Apply and/or OK to adjust the se ngs. **Computer may need to be restarted.** Appearance Font size must be set to Normal To adjust/verify the size: 1. Click the Appearance Tab from the Display Proper es window 2. Select NORMAL from the Font Size drop down 3. Adjust the display se ng to Normal (96) 4. Click Apply and/or OK to adjust the se ngs. **Computer may need to be restarted.** 9
Screen Resolu on WINDOWS 7 NEWTIN requires a MINIMUM screen resolu on se ng of 1028 x 768 To adjust the resolu on se ng: 1. Right click on the Desktop 2. Select Screen Resolu on 3. Adjust the screen resolu on bar to the desired se ng for your monitor from the Resolu on drop down field 4. Click Ok *Any resolu ons set smaller than 1028 x 768 will not display the en re cket entry screen. Appearance Font size must be set to Smaller To adjust/verify the size: 1. Go to Start / Control Panel / Display 2. Select SMALLER from the Display window *Smaller is the default se ng and may not need to changed 3. Click Apply and/or OK to adjust the se ngs. 10
Daylight Savings Time Patch & Auto Adjust All versions except Windows 7 New Daylight Savings Time hours were extended in 2007 to comply with the Energy Policy Act of 2005. DST will begin on the second Sunday in March and end the first Sunday in November. The individual computer must be configured with the new daylight savings me to be in sync with the date/ me fields within New n Ticket Entry. If the computer is out of sync the error message below will be displayed. To install the DST patch follow either procedure below: 1. Go to h p://support.microso.com/kb/979306 and follow the on screen instruc ons to update DST 2. Install TIME ZONE EDITOR, an executable program allowing to add/edit/delete me zones. Contact the RTE Dept to retrieve this executable file. Take Note: Windows Vista is already equipped with the new DST Microso Windows Opera ng Programs Versions 98 and 2000 will most likely require a patch; however, these versions are no longer supported by Microso, therefore Microso did not develop a patch. A patch is available thru 3rd party resources and is up to the individual user/company to use/ download/install the 3rd party patch. The DST auto adjust feature must be turned on in order to run NEWTIN Ticket Entry. If not the error message below will display. Follow the steps below to turn on the DST Auto Adjust feature. 1. Go to Start/Control Panel and double click the Date and Time icon. 2. Click the Time Zone Tab. 3. Check the Automa cally adjust clock for daylight saving changes box. 4. Click Apply, then click Ok. 11
Daylight Savings Time Auto Adjust WINDOWS 7 The DST Auto Adjust Feature must be turned on in order to run NEWTIN Ticket Entry or the below error message will appear when a emp ng to log into the applica on. To turn on the DST Auto Adjust feature. 1. Go to Start / Control Panel and double click the Date and Time icon. 2. Click the Change Time Zone bu on. 3. Check the Automa cally adjust clock for daylight saving changes box. 4. Click Apply, then click Ok. 12
Time Adjustment All versions except Windows 7 The user s computer me must be in sync with the New n system. The error message below will be encountered if your computer s me is incorrect and not in sync with the New n applica ons. If this error message is received please follow the simple resolu on below. Adjust Date and Time Proper es Go to Start / Control Panel / Date and Time On the Date & Time Tab, adjust the date and me to the current date and me Click Apply and Okay to exit out of the Date/Time Window. Adjust Regional Language Proper es Go to Start / Control Panel / Regional & Language Op ons On the Regional Op ons Tab, click Customize Click the Time Tab. In the Time Format field, select h:mm:ss from the drop down menu. Click the Date Tab. In the Short Date sec on, change the short date format to mm/dd/yy. *If the short date and me format are set properly and the error message con nues to appear, then the me on the main server is incorrect and will need to be adjusted by the systems administrator. 13
Time Adjustment WINDOWS 7 The user s computer me must be in sync with the New n system. The error message below will be encountered if your computer s me is incorrect and not in sync with the New n applica ons. If this error message is received please follow the simple resolu on below. Adjust Date and Time Proper es Go to Start / Control Panel / Date and Time On the Date & Time Tab, click the CHANGE DATE AND TIME bu on to adjust the date/ me Click Apply and Okay to exit out of the Date/Time Window. Adjust Regional Language Proper es Go to Start / Control Panel / Region & Language Op ons On the Formats Tab, click the ADDITIONAL SETTINGS bu on. Click the Time Tab. In the LONG Time Format field, select h:mm:ss from the drop down menu. Click the Date Tab. In the SHORT Date sec on, change the short date format to mm/dd/yy. Click Apply, then click Ok within the current window. Click Apply and Okay on the Regional & Language Op ons Window *If the short date and me format are set properly and the error message con nues to appear, then the me on the main server is incorrect and will need to be adjusted by the systems administrator within your organiza on. 14