Designing a Day 1 Operating Model for Rapid Adoption of Converged Systems GLOBAL SPONSORS

Designing a Day 1 Operating Model for Rapid Adoption of Converged Systems GLOBAL SPONSORS

Converged and hyper-converged infrastructure Fastest way to a modern data center or private cloud Applications Cloud Enterprise-class hardware and software Modular design for data center scale Trusted engineered system experience Infrastructure 2

Converged and hyper-converged infrastructure = simpler IT 41% less IT time is spent keeping the lights on* Converged operations 36% reduction in IT infrastructure and staff costs* 338% more IT time is spent on business enablement* * Source: IDC Research, The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility 3

How do you capitalize on simpler IT to accelerate business outcomes? By driving adoption and consumption across the business with a new IT operating model Build IT services that the business wants Create service-focused IT processes Organize and structure your team around converged infrastructure and service delivery 4

Think outside the box Automate IT operations Organize around delivering services Create an IaaS service catalog to make it easy to find and understand services Automate service approval routing and resource provisioning for faster consumption Implement an initial set of IT processes and roles to manage service delivery 5

IaaS Centre This shows a deeper view of the IaaS Centre (SC). It shows how the IaaS s are based on service blueprints and supported by an infrastructure solution. Introducing a SC is the only way to design and deliver and create and maintain the Catalogue - standard services aligned with business needs. 1st service catalogue will be a transitional one. As it matures it will evolve and the entire SC model will become more sophisticated. SERVICE PORTFOLI O M ANAGEM ENT It Po rtal S ervice Catal ogue S olution Desk SERVICE OPERATI ONS M oni to r, Support, M easure, Impro ve Servi ces I A A S S E R V I C E S Along with Portfolio Mgmt., Validate and Design Request Approval Design Build Blueprint; Coordinate Release with Portfolio Management Machine Template Policies Security Platinum Gold Silver B L U E P R I N T S Tiers $ Cost Profile SLA Confirm Technical Readiness Virtual Server(s ) Storage Server Backup OS Network Access Account I N F R A S T R U C T U R E Operation s Along with Operations, Manage Core Technology 6

IaaS service catalog with automated provisioning Windows Small Windows Medium Windows Large IaaS s Compute s Windows Hosting Linux Hosting OS Windows 2012 R2 64-bit Windows 2012 R2 64-bit CPU 2 vcpu 4 vcpu 8 vcpu Windows 2012 R2 64-bit Memory 4-32 GB 8-64 GB 16-128 GB Storage 50-100 GB 50-100 GB 100-150GB Networking 2 vnics 2 vnics 4 vnics OS Linux Small Linux Medium Linux Large RHEL v6 Server 64-bit RHEL v6 Server 64-bit CPU 2 vcpu 4 vcpu 8 vcpu RHEL v6 Server 64-bit Memory 4-32 GB 8-64 GB 16-128 GB Storage 50-100 GB 50-100 GB 100-150GB Networking 2 vnics 2 vnics 4 vnics 7

IT processes for day 1 operations Strategy Design Transition Operation Portfolio Management Catalog Management Asset and Configuration Management Request Fulfillment Information Security Management Change Management Incident Management 8

IT roles for day 1 operations Strategy Design Transition Operation Management Roles Infrastructure Roles Management Roles Infrastructure Roles Management Roles Infrastructure Roles Management Roles Infrastructure Roles Portfolio Manager Owner Catalog Manager Converged Platform Architect Asset and Configuration Manager Converged Platform Engineer Request Fulfillment Manager Converged Platform Administrator Information Security Manager Change Manager Security Engineer Incident Manager Architect Developer Note: 1 FTE can map to multiple roles 9

Aligning people to roles One person may take on multiple roles Owner Portfolio Manager Catalog Manager Information Security Manager Converged Platform Architect Architect Developer Converged Platform Engineer Security Engineer Asset and Configuration Manager Change Manager Request Fulfillment Manager Incident Manager Converged Platform Admin Leverage existing IT staff that are available due to simplified infrastructure, streamlined operations, and increased automation 10

Be ready when your new infrastructure is Empower end users to easily find, request and consume IT services Have the right organization and processes in place to effectively manage your infrastructure and service delivery Improve operational and cost efficiency Create a solid foundation to enable future IT transformation initiatives Drive maximum business value 11

Operating Model Transformation ITOps > CloudOps 12

Global multi-industrial company Challenge IT organization & processes structured by technology silos, IT not as responsive as the business needs, shadow IT Solution IaaS service catalog -oriented organizational design, end-to-end process design Results Faster delivery of services, improved responsiveness to the business, reduced shadow IT 13

Financial services firm Challenge IT resources focused on day-to-day operations ( keeping the lights on ) Solution New organization structure, roles/skillsets, processes, service catalog, and integration of cloud with ITSM tools Results Significant shift in IT spend from operations to innovation 14

Additional considerations for day 1 operations Application Profiling Workload Migration Assess applications to select workload migration candidates Business classification Disposition analysis Cloud suitability Financial analysis Roadmap and business case Migrate the most important workloads first Understand workload dependencies Minimize service disruption Eliminate data loss and ensure security during and post migration 15

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Related resources Infographic: Get the Most Business Value from Your Converged Infrastructure Blog: A New IT Operating Model for Converged Infrastructure White Paper: Organized For Business: Building A Contemporary It Operating Model Website: IT Operating Model Consulting s 17