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Kony Visualizer Enterprise Installation Guide - Windows Release V8 SP3 Document Relevance and Accuracy This document is considered relevant to the Release stated on this title page and the document version stated on the Revision History page. Remember to always view and download the latest document version relevant to the software release you are using. 2017 by Kony, Inc. All rights reserved 1 of 38

Kony Visualizer Enterprise Install Guide for Windows Copyright 2017 Kony, Inc. All rights reserved. September, 2018 This document contains information proprietary to Kony, Inc., is bound by the Kony license agreements, and may not be used except in the context of understanding the use and methods of Kony, Inc., software without prior, express, written permission. Kony, Empowering Everywhere, Kony Fabric, Kony Nitro, and Kony Visualizer are trademarks of Kony, Inc. MobileFabric is a registered trademark of Kony, Inc. Microsoft, the Microsoft logo, Internet Explorer, Windows, and Windows Vista are registered trademarks of Microsoft Corporation. Apple, the Apple logo, itunes, iphone, ipad, OS X, Objective-C, Safari, Apple Pay, Apple Watch, and Xcode are trademarks or registered trademarks of Apple, Inc. Google, the Google logo, Android, and the Android logo are registered trademarks of Google, Inc. Chrome is a trademark of Google, Inc. BlackBerry, PlayBook, Research in Motion, and RIM are registered trademarks of BlackBerry. SAP and SAP Business Suite are registered trademarks of SAP SE in Germany and in several other countries. All other terms, trademarks, or service marks mentioned in this document have been capitalized and are to be considered the property of their respective owners. 2017 by Kony, Inc. All rights reserved 2 of 38

Kony Visualizer Enterprise Install Guide for Windows Revision History Date Document Version Description of Modifications/Release 09/24/2018 1.3 Document updated for V8 SP3 release. This update includes the following new and revised features: A QR code appears in Kony Visualizer installer summary to help install the App Viewer app. A QR code appears in Kony Visualizer when it is launched to help install the App Viewer app. A link to the Release Notes appears in the Autoupdate ribbon displayed in Kony Visualizer. 04/23/2018 1.2 Document updated for V8 SP2 release 12/18/2017 1.1 Document updated for V8 SP1 release 09/19/2017 1.0 Document updated for V8 release 2017 by Kony, Inc. All rights reserved 3 of 38

Kony Visualizer Enterprise Install Guide for Windows Table of Contents 1. Preface 5 1.1 Purpose 5 1.2 Intended Audience 5 1.3 Formatting conventions used in this guide 5 1.4 Contact Us 6 2. Kony Visualizer Enterprise V8 SP3 Windows Install Guide 7 3. Prerequisites 8 3.1 System Requirements 8 3.2 General Prerequisites 9 3.3 Install SDKs and Configuring Emulators 10 4. Install Kony Visualizer Enterprise 11 5. Post Installation Tasks 17 5.1 Launch Kony Visualizer Enterprise 17 5.2 Update Kony Visualizer Enterprise 20 5.3 Revert to Previous Version 27 5.4 Uninstall Kony Visualizer Enterprise 30 6. Appendix: Frequently Asked Questions (FAQs) 35 2017 by Kony, Inc. All rights reserved 4 of 38

1. Preface Kony Visualizer Enterprise Install Guide for Windows 1. Preface Kony Platform provides an integrated approach in the design, development and management of mobile applications. The Platform facilitates the design and development of mobile applications in a device independent manner and delivers them in different formats that run on all the major device platforms. 1.1 Purpose This document explains how to install Kony Platform, including Kony Visualizer and additional software on your Windows computer, using an installer program. 1.2 Intended Audience This document is intended for engineers or developers who are responsible for installing and configuring Kony Visualizer. It is assumed that the reader of this document is familiar with installing applications in a Windows environment. 1.3 Formatting conventions used in this guide Following are the formatting conventions used throughout the document: Conventions Explanation Monospace User input text, system prompts, and responses File path Commands Program code File names 2017 by Kony, Inc. All rights reserved 5 of 38

1. Preface Kony Visualizer Enterprise Install Guide for Windows Conventions Explanation Italic Emphasis Names of books and documents New terminology Bold Windows Menus Buttons Icons Fields Tabs Folders URL Active link to a URL. Note Provides helpful hints or additional information. Important Highlights actions or information that might cause problems to systems or data. 1.4 Contact Us We welcome your feedback on our documentation. Email us at techpubs@kony.com. For technical questions, suggestions, comments or to report problems on Kony's product line, contact support@kony.com. 2017 by Kony, Inc. All rights reserved 6 of 38

2. Kony Visualizer Enterprise V8 SP3 Windows Install Guide Kony Visualizer Enterprise Install Guide for Windows 2. Kony Visualizer Enterprise V8 SP3 Windows Install Guide Kony Platform provides an integrated approach in the design, development and management of omni- Channel applications. The Platform facilitates the design and development of applications in a device independent manner and delivers them in different formats that run on all the major device platforms. This document explains how to install Kony Visualizer and additionally required software on your Windows computer, using an installer program. Prerequisites Install Kony Visualizer Enterprise Post Installation Tasks 2017 by Kony, Inc. All rights reserved 7 of 38

3. Prerequisites Kony Visualizer Enterprise Install Guide for Windows 3. Prerequisites The following are the requirements needed to complete the installation process. They include the hardware, software, and other general and specific prerequisites required to complete the process. 3.1 System Requirements This section helps you to understand the system requirements and necessary software before installing Kony Visualizer. 3.1.1 Software Requirements Download the Kony Visualizer Enterprise Installer from the community site. Operating System Software Requirements Windows 10, Windows 8.1, Windows 8, and Windows 7. Supports 64-bit Operating Systems KonyVisualizerInstall.exe (Mandatory) SDKs and Emulators (Optional) Note: Download only those SDKs for which you would develop applications. Relevant download URLs are provided in the Installing SDKs and Configuring Emulators section. 3.1.2 Hardware Requirements Component Requirement Processor and Architecture Dual Core processor, 64-bit Memory 8 GB 2017 by Kony, Inc. All rights reserved 8 of 38

3. Prerequisites Kony Visualizer Enterprise Install Guide for Windows Component Requirement Internal Storage 150 GB Network Ethernet Port 3.2 General Prerequisites Administrative rights on your computer to install Kony Visualizer. The default installation folder for Kony Visualizer is C:\KonyVisualizer. During the installation, you can choose a different location if you wish. The available space in the system should be at least three times the size of the installer. The Visualizer installer requires HTTP (direct or proxied) access during the execution of the installation process. 3.2.1 Android Specific Following are the prerequisites to build an Android N app: JDK version must be 1.8.0_112 JDK install location must be <Install Drive>:\KonyVisualizerEnterprise8.x.x\Java\jdk Note: By default, Kony Visualizer Enterprise installs JDK 1.8.0_112. The default installation folder for JDK is <Install Drive>:\KonyVisualizerEnterprise8.x.x\Java\jdk 2017 by Kony, Inc. All rights reserved 9 of 38

3. Prerequisites Kony Visualizer Enterprise Install Guide for Windows 3.3 Install SDKs and Configuring Emulators In Kony Visualizer to build and test applications, you must install platform specific software development kits (SDKs). The platform specific SDKs which are supported in Kony are Android SDK, ios SDK, and Windows SDK. You must also install the emulators for each platform. Installation of SDKs is mandatory for building your applications, you may install them even before you install Kony Visualizer. When you are installing Kony Visualizer, the installation wizard checks for the availability of the Android SDK. In the Prerequisites window that appears during the installation of Kony Visualizer, provide the path where the Android SDK is installed. Click a platform for instructions on how to install and configure it. ios SDK and Emulator Android SDK and Emulator Windows SDK and Emulator Note: You can install SDKs and Emulators after Kony Visualizer is installed. However, you must install the corresponding SDK before you build and test an application. Important: If you installed Kony Visualizer before installing Android SDK, add Android SDK environment variables manually. If Android SDK was installed before installing Kony Visualizer, Visualizer detects the presence of the Android SDK and adds the necessary environment variables automatically. For more information, see Install and Configure Platform SDKs and Their Emulators in the Kony Visualizer User Guide. 2017 by Kony, Inc. All rights reserved 10 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows 4. Install Kony Visualizer Enterprise To install Kony Visualizer using the installer, follow these steps: 1. Download the Kony Visualizer Enterprise Installer from the community site. The installer is downloaded as a zip file to your computer. 2. Extract the contents of the zip file. 3. Double-click KonyVisualizerEnterprise-<version>.exe file. The installer extracts the files. After few minutes, the Kony Visualizer Introduction pane appears. 4. Click Next. The License Agreement pane appears. 5. Read the License Agreement. If you accept the terms of the agreement, click I accept the terms of the License Agreement radio button and then click Next. The Prerequisites pane appears. 6. The Prerequisites pane displays the prerequisites needed to install and use Kony Visualizer. It also checks the availability of the required software. 2017 by Kony, Inc. All rights reserved 11 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows Android SDK Home: a. Choose - Click Choose... to select the folder on the drive where Android SDK is installed. b. Restore Default Folder - After you chose a folder, if you want to install the SDK in the default folder provided by the installer, click this button. c. Click Next. Important: The SDK availability information provided in this pane is for information only and is not required to install Kony Visualizer. You can install the required SDKs after finishing the installation. 7. Ensure the information in Prerequisites page is correct and click Next. The installer checks availability of the required programs and their versions in this stage of installation. 2017 by Kony, Inc. All rights reserved 12 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows a. Type or choose the Android SDK location in Android SDK Home box. b. If SDK is not present in the provided path, an Invalid SDK Path dialog appears. 8. Click Proceed to continue without installing Android SDK. The Download Sources pane appears. The pane provides links to the required platform SDKs. Click on the links to download and install the SDKs. 9. Click Next. The Choose Install Folder pane appears. 10. Type or select the path to install the Kony Visualizer. The default location is the C:\KonyVisualizerEnterprise<version> folder. 2017 by Kony, Inc. All rights reserved 13 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows The pane has two options: a. Choose - Click Choose... to select a folder on the drive where you want to install Kony Visualizer. b. Restore Default Folder - After you chose a folder for installation, if you want to install Kony Visualizer in the default folder provided by the installer, click this button. 11. Click Next. A Summary pane appears to help you review the selected settings. Ensure that the information that appears is correct. If not, click Previous and go back to correct what needs to be corrected. 12. Click Install. The Installing pane appears. 13. After the installation is complete, the Proxy Settings pane appears. It leads you to the Proxy settings configuration steps in the documentation. 2017 by Kony, Inc. All rights reserved 14 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows 14. Click Next. The Install Complete pane appears with the message of successful installation. The pane provides a QR code to download the Kony Visualizer App Viewer application. Scan the QR code to download the app. Note: The QR code is developed using a third party library, QRCode.js (version 0.0.1 & license). This is not bundled with the app. This library is bundled with Kony Visualizer Installer. 15. You can choose to select Launch Kony Visualizer and click Done. Kony Visualizer sends anonymous usage data to Kony. The intent is to use this data to help Kony better understand how the application is being used. To turn off anonymous usage data collection in Kony Visualizer, deselect the necessary check box under Window> Preferences> Kony Visualizer. 2017 by Kony, Inc. All rights reserved 15 of 38

4. Install Kony Visualizer Enterprise Kony Visualizer Enterprise Install Guide for Windows 16. The Kony Visualizer application launches and a shortcut icon will be placed on desktop. 17. After the installation is complete, you can see the Kony folder added to your drive. 2017 by Kony, Inc. All rights reserved 16 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 5. Post Installation Tasks Launch Kony Visualizer Update Kony Visualizer Enterprise Auto Update Process Memory Cleaning Revert to Previous Version 5.1 Launch Kony Visualizer Enterprise The installer creates shortcuts to the Kony Visualizer on the desktop and in the install folder. You can launch Kony Visualizer using the shortcut. To launch Kony Visualizer, follow these steps: 1. Double-click the Kony Visualizer shortcut on the desktop. Note: You could also navigate to the folder where Kony Visualizer is installed and doubleclick the Kony Visualizer shortcut to launch Kony Visualizer. 2. The Workspace Launcher window appears. 2017 by Kony, Inc. All rights reserved 17 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows A workspace is a folder on the hard drive, which is a central repository of all application files. The applications you create in the IDE are saved in the workspace. A workspace can have any number of applications. The default workspace has some sample applications. 3. The default workspace is C:/Users/<User Folder>/Kony/VizEWS. It is a good idea to choose this workspace as this contains the sample applications to start with. The workspace is created only once, even if you install multiple instances of Kony Visualizer and is not deleted when you uninstall Kony Visualizer (allowing you to use the applications created in the workspace in another instance of Kony Visualizer). If you are an advanced user, you can create your own workspace. 4. Click OK. The launch process continues. 5. On launching Kony Visualizer Enterprise, the Kony Cloud Sign in screen appears for license validation. Enter your Kony Cloud credentials and click Login. Kony Visualizer Enterprise validates the Enterprise license associated with your Kony Cloud account. 2017 by Kony, Inc. All rights reserved 18 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 6. Next, a Download Kony Visualizer App Viewer screen appears. The screen provides a QR code to download the Kony Visualizer App Viewer application. Scan the QR code to download the app. Note: The QR code is developed using a third party library, QRCode.js (version 0.0.1 & license). This is not bundled with the app. This library is bundled with Kony Visualizer Installer. 7. Next, a welcome screen appears. The welcome screen displays links to videos that explain the features of Kony Visualizer. 8. Close the welcome screen. Screen guides appear on the screen pointing to key areas of the product. 2017 by Kony, Inc. All rights reserved 19 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 9. Click NEXT to view all the areas of Kony Visualizer. After the screen guide is complete a Sample application loads in the application canvas. Note: For more information on working with Kony Visualizer, see Visualizer User Guide. 5.2 Update Kony Visualizer Enterprise This part of the Kony Visualizer Install Guide provides you with the information you need to update Kony Visualizer. 5.2.1 Auto Update Process This section explains about the auto update feature in Kony Visualizer. Kony releases an update package with consolidated plug-ins on a regular basis. When Kony releases an update, you will receive an update notification on Visualizer instance which prompts you to update Kony Visualizer. There are two kinds of updates mandatory and non-mandatory. The grace period for mandatory updates is five days. For non-mandatory updates, there is no grace period, however, you will see clear visual indication of how out of date your visualizer is. Automatic updates can be turned off but this is not recommended because this causes visualizer to go out of sync with regular product updates. 2017 by Kony, Inc. All rights reserved 20 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows Update Type Early User Moderate User Late User Mandatory A prompt A prompt appears A prompt appears After the grace appears after 30 days after 60 days period, the user immediately (when the update (when the update is forced to (when the update is available) with is available) with upgrade. is available) with five days grace five days grace Visualizer does five days grace period to update. period to update. not allow the period to update. user to perform any actions unless they update Visualizer. Non-mandatory A prompt A prompt appears A prompt appears Visualizer appears after 30 days after 60 days displays a ticker immediately (when the update (when the update that an update to (when the update is available). The is available). The Visualizer is is available). The ticker also ticker also available. ticker also displays the time displays the time displays the time lapsed when your lapsed when your lapsed when Visualizer was Visualizer was your Visualizer last updated. last updated. was last updated. For Mandatory users, to receive auto update notifications, ensure the following: You are connected to the Internet. The current license is still valid to upgrade Kony Visualizer. To access the auto update settings in Kony Visualizer, follow these steps: 2017 by Kony, Inc. All rights reserved 21 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 1. Launch Kony Visualizer. 2. On the Window menu, click Preferences. The Preferences pane appears. 3. Click Updates from Kony Visualizer drop-down. The Updates pane appears. The pane displays a list of options which enable you to update Kony Visualizer according to the respective time lines. These settings apply only for non-mandatory updates. The default value is Moderate, but you can choose Early to receive updates immediately upon release and Late to receive an update after 60 days of the plugin's release. 2017 by Kony, Inc. All rights reserved 22 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows If you have chosen Moderate or Late as your option, you can still install the latest plugin by going to Help > Check for Updates and download the latest update if available. If you want to disable the auto update feature, check the Turn off auto updates option. Turning off auto updates will ensure that no forced updates occur. This is not recommended as mentioned before. Note: Even if you turn off the Auto updates, you will still receive a reminder every time you launch Kony Visualizer that you are xx days out of date. 4. Click Apply. 5. Click OK to dismiss the Preferences pane. 6. Restart Kony Visualizer for the changes to take effect. Note: Kony Visualizer displays a notification when the new updates are available. To update Kony Visualizer, follow these steps: 1. Click Update Now on the notification bar. The Install pane appears. For mandatory updates, you can skip the update for five days. After five days, you must update to access the build features in Kony Visualizer. When you click View Release Notes, information on New Features, a list of Fixed issues, and Known issues (if any) for the recommended Kony Visualizer update appears in a web browser. You can find release notes information for the current version of Kony Visualizer installed on your computer by navigating to Help > Release Notes in Kony Visualizer File menu. 2017 by Kony, Inc. All rights reserved 23 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 2. The Install pane displays a list of upgrade items. Check the items that you wish to install and click Next. The Install Details pane appears. 3. The Install Details pane displays a list of upgrade items that you have checked. 2017 by Kony, Inc. All rights reserved 24 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 4. Review the upgrade items and click Next. The Review Licenses pane appears. Read the License Agreement. If you accept the terms of the agreement, click I accept the terms of the License Agreement. Click Finish. 5. The Installing Software pane appears. 6. After the process is complete, a confirmation window appears with a message You will need to restart Kony Visualizer for the changes to take effect. Would you like to restart now? 2017 by Kony, Inc. All rights reserved 25 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows Click Yes to restart Kony Visualizer. Important: If you are a mandatory user and if you do not update Visualizer within the stipulated time period, you will not be able to use Visualizer. 5.2.2 Memory Cleaning In this section you will understand how to remove any older versions of Kony Visualizer. In case you feel that the Kony Visualizer is occupying a lot of space, you can reduce the bloat by using the plugin-cleaner.jar. This plugin is available at <Visualizer Enterprise installation>\ cleanup-tool\plugin-cleaner.jar 5.2.2.1 Usage of the plugin In order to use this plug-in we can use Eclipse environment and type the following instructions: java -jar plugin-cleaner.jar [-d <destination>] [-h] [-r] [-v < version>] The symbols used are: -d, --destination <destination>: Path to the folder where all unused plug-ins will be moved. The default is the absolute path to <source>/duplicates-<timestamp>. -r, --remove: Removes unused plug-ins. -t, --test: Enables a dry run mode, where, no action will be taken. The clearing action can be reverted. -v, --version: Used to specify the Visualizer Enterprise version. For example, -v 8.1.0(make sure that you provide the correct version of Visualizer.) -h, --help: Shows help. To see the available Visualizer versions: 2017 by Kony, Inc. All rights reserved 26 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows Open Help->About Kony Visualizer-> Choose the version of your choice. (For example: Version 8 Service Pack 1 Fix Pack 8 = 8.1.8) To backup unused plug-ins: java -jar plugin-cleaner.jar -d "backup" -v 8.X.X To delete unused plug-ins: java -jar plugin-cleaner.jar -r -v 8.X.X 5.2.2.2 Known Limitations of the plugin After you do the cleanup of plug-ins using this tool, navigate to Eclipse, choose `Window > Show View > Error Log` and check if any required bundles are missing as you have completed the cleanup. If so, simply move the missing required plug-ins from the unused plug-ins folder back to your Kony_Visualizer_Enterprise\plugins folders. This script should be used only when you are on the latest version of Visualizer Enterprise and not on a reverted version. The script will stop if you are on a lower version. 5.3 Revert to Previous Version Using the Revert feature, you can rollback to the previous versions of Kony Visualizer. To revert to older versions, ensure the following: You are connected to Internet. Current license is still valid to upgrade Kony Visualizer. Valid credentials to access the Kony Community Portal. To revert to the previous plug-ins of Kony Visualizer: 2017 by Kony, Inc. All rights reserved 27 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 1. Open Kony Visualizer Enterprise. 2. On the Help menu, click About Kony Visualizer. 3. The About Kony Visualizer window appears. Click Installation Details. 4. The Kony Visualizer Installation Details window appears. In the Installed Software tab, the current installed version of Kony Visualizer is detailed. For example, you can see the plug-ins version that were upgraded in the above procedure. 2017 by Kony, Inc. All rights reserved 28 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 5. Click the Installation History tab. The tab displays all the Previous configurations with date and time and the plug-ins installed during each configuration. 6. Select the configuration that you want to rollback and click Revert. 7. A confirmation window appears with a message This operation required restarting the workbench. Would you like to proceed?. Click Yes to proceed. 2017 by Kony, Inc. All rights reserved 29 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 8. After the process is completed, a confirmation window appears with a message You will need to restart Kony Visualizer for the changes to take effect. Would you like to restart now?. Click Yes to restart Kony Visualizer. 5.4 Uninstall Kony Visualizer Enterprise Note: Kony Visualizer cannot be uninstalled in a Windows 10 machine. To uninstall Kony Visualizer, follow these steps: 1. Use one of the following options to uninstall Kony Visualizer: a. Navigate to the folder where Kony Visualizer is installed. Eg. <Install Drive>:\KonyVisualizerEnterprise8.x.x. Double-click the Uninstall shortcut. b. Navigate to Start > Control Panel > Programs and Features. From the available list of programs, select Kony Visualizer and click Uninstall. The Uninstall Kony Visualizer pane appears. 2017 by Kony, Inc. All rights reserved 30 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 3. Click OK. The Uninstall Kony Visualizer progress pane appears. Once the process is complete, the Uninstall Complete pane appears. 2017 by Kony, Inc. All rights reserved 33 of 38

5. Post Installation Tasks Kony Visualizer Enterprise Install Guide for Windows 4. Select the restart option if you like to restart the system and click Done. Note: The uninstaller cannot remove the files/directories that were not installed or copied by the installer. Those are the files/directories that are created as you use Kony Visualizer (for example, log files and corresponding directories). You can manually delete those files/directories. 2017 by Kony, Inc. All rights reserved 34 of 38

6. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise Install Guide for Windows 6. Appendix: Frequently Asked Questions (FAQs) This appendix explains a few Frequently Asked Questions (FAQs) and answers. Problems with Kony Visualizer installation In case there were problems with your installation, install complete page shows a warning and the logs location i.e. path to the installation directory In case the installation is canceled, the logs are generated in either desktop or installation path. o If you cancel the installation before Choose Install Folder screen, the logs are generated in desktop. o If you cancel the installation after Choose Install Folder screen, the logs are generated in the installation folder. Visualizer displays improper Workspace Error You may encounter this issue when you accidentally click on the launch button twice. An Improper Workspace error is displayed as two instances try to access the same workspace. To resolve the error, close the error window and any other related window that is open and re-launch Kony Visualizer. Kony Visualizer does not reflect the latest Android SDK available You will encounter this issue only if you are using an Android SDK version that is currently not supported by Kony Visualizer. Note: You must install the latest version of Kony Visualizer in your system. This ensures that when support for the latest SDK version is added, it gets reflected in your system. To know more information on supported platforms and their SDKs, refer to the Supported Devices documentation. How to build and publish an app? After installing Kony Visualizer you can refer to the Getting Started page to understand how to create an application. Once you have created your application, you can refer to Building and Viewing an Application. 2017 by Kony, Inc. All rights reserved 35 of 38

6. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise Install Guide for Windows If you have created an ios application and want to publish it to the App Store, you can refer to Build an ios Application. Certain prerequisites for building and publishing your ios application to the App Store are: Configure Xcode on your Mac Connect your Mac with Visualizer Apple Enterprise Distribution Certificate (Release Mode only) Apple Enterprise Provisioning Profile (Release Mode only) Apple Application Manager (Launchpad app) Push Certificate (Release Mode only) If you have created an Android application and want to publish it to the Google Play Store, you can refer to Build an Android Application. How to Update Kony Visualizer? Kony releases an update package with consolidated plug-ins on a regular basis. To know more information, see Auto Update Process. Kony Visualizer Crashes with "OutOfMemoryError" This error is caused if insufficient memory is allocated to the Kony Visualizer instance. This can be solved by increasing the max heap size allocated to the IDE. To assign additional memory, follow these steps: 2017 by Kony, Inc. All rights reserved 36 of 38

6. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise Install Guide for Windows 1. Navigate to the Kony Visualizer installation folder. 2017 by Kony, Inc. All rights reserved 37 of 38

6. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise Install Guide for Windows 2. Right-click eclipse-orig.ini and open with Text Editor application. 3. Add additional memory to the following line: -Xms128m. Example: Add 1024 in place of 128. 4. Save the file and launch Kony Visualizer. Emulators window is empty after Kony Visualizer installation The Emulators are visible only after they are created. Report an issue to help expedite problem identification The <Install Drive>:\<Kony install folder>\_kony Visualizer Enterprise_installation\Logs directory contains the log files documenting each invocation of the installer or uninstaller. Provide these log files to Kony when reporting an issue to help expedite problem identification. 2017 by Kony, Inc. All rights reserved 38 of 38