Ariba Network BP Light Account Guide V1.2
Introduction The purpose of this document is to provide the information suppliers need to setup and manage their Light Account. This document is specific to Light Account suppliers only. To view your customers transactional requirements, please visit your Buyer Supplier Information Portal for training guides and training clips. Light Account is an email based method of responding to your Buyers Purchase Orders. The available selections are based on the transaction rules set by your Buyer, where a button or selection is greyed out or does not appear as described indicates that you Buyer has chosen that this process is not available Any fields that cannot be entered that appear available within in this indicates that the Buyer s specific transaction rules have determined Suppliers cannot change or update these fields.
Table of Contents Select by clicking on the links: Purchase Order Light Account Dashboard Light Account Ariba Dashboard/Homepage General Information Sections of the Dashboard Setting the Orders, Invoices and Payments Display Drop Down Box Company Settings Users General Information Assigning Roles Creating Users Enable Assignment of Order of Users Customer Relationships Supplier Information Portal Accessing the Supplier Information Portal Entering information for Electronic Order Routing Entering information for Invoice Routing Adding your ABN Initial Purchase Order Email from your Buyer Ariba Light Account Setup Upgrade From Light Account to Full Account Learn More B... View Purchase Order Details Header Level View Purchase Order Details Line Item Level View Purchase Order Show Item Details Order History Accessing a Purchase Order Re-sending a Lost Purchase Order through the Ariba Network Order Confirmation Begin the Order Confirmation Order Confirmation Confirm Entire Order - Header Level Order Confirmation Confirm Entire Order - Line Level Order Confirmation Update Line Level General Information Order Confirmation Update Line Items Line Level Finalise the Order Confirmation Order Confirmation Reject Entire Order Service Order Service Orders - General Information Create Service Sheet Begin Create Service Sheet Create Service Sheet - Header Level Service Sheet Add Comments or Attachments Add Service Item Level Add Contract/Catalog Item Add Service Item Level - Add Uplanned Item Finalising Service Sheets Create Invoice - Service Sheet Approved Invoice Begin the Invoice Standard Invoice Header Level Standard Invoice Line Level Adding Country Tax Rates for Effective Invoicing Finalise Standard Invoice General Information-Order Fulfilment Support Table-Order Fulfillment Status Levels Routing Status Unit of Measure
Light Account Dashboard The Dashboard /Homepage for Light Accounts users is limited Greyed out tabs, sections or selections indicate that you are no able to access Use the Dashboard to resend the Purchase Order Email
Light Account Ariba Dashboard/Homepage General Information The Dashboard/Homepage is restricted for Light Account users with the Inbox, Outbox, Catalogs and Reports tabs greyed out. Light account users can use the Dashboard to resend a Light Account email, set up routing information, accessing Company Profile information and the Supplier Information Portal. 5
Sections of the Dashboard 1) Tabs 2) Company Settings 3) Trends displays Purchase Order by Volume Purchase Order by Amount Outstanding Invoice 4) Orders Invoices and Payments 5) More.for display selection 6) Upgrade from Light account Option 7) Number of Documents to display section 8) Select Button to resend emails 6
Setting the Orders, Invoices and Payments Display Note: There is a maximum of four tiles that can be displayed. From the Dashboard 1. Click on More. Screen displays the Tiles available box 2. Click on Manage Default Tiles Screen displays Manage Action Tiles on the Home Dashboard 3. Click on Remove to allow space for new tiles 4. Click on Select of the tile that you Select the required tiles 5. Click on Done 7
Setting the Orders, Invoices and Payments Display cont. Screen returns to the Dashboard The tiles selected are now display Clicking on Select within the tiles will display the Send me a copy to take action 8
Drop Down Box Company Settings 1. Click on Company Settings The drop down box is displayed, the main selections user within Light Account are: 1) Company Profile 2) Customer Relationships 3) Users 4) Electronic Order Routing 5) Electronic Invoice Routing Refer to the relevant slide for information on processes 2 to 5 9
Users General Information There is a limited range of Account Settings that a supplier can use within the User s selection. Supplier can Enable assignment of orders to users with limited access to the Ariba Network. However, in order to perform this assignment of tasks Roles must be created first, then Users created. Only your organisation Ariba Network System Administrator will have the Users selection in the drop down box and can create roles and users. 10
Assigning Roles From the Account Settings page accessed via Company Settings, then Users 1. Click on Create Role Screen displays the Create Role 2. Enter the Name of the role you are creating 3. Select all the relevant Permissions for the role Note: As you are working within a Light Account there will be a number of permissions that cannot be selected and are greyed out 4. Click Save Note: Screen adds the role to the list, repeat for other roles if required 11
Creating Users From the Account Settings page accessed via Company Settings, then Users 1. Click on Create User Screen displays the Create User 2. Enter a Username for the user Note: Remembering that a User name has to be in an email format but not necessarily the actual email, 2. Enter the Email Address of the user 3. Enter their First Name 4. Enter their Last Name Scroll down to Role Assignment 12
Creating Users cont. 6. Select the Role for the User Note: The roles that you have created will be displayed, only can only be one System Administrator so the selection will not appear 7. Click on Done Note: Remembering that a User name has to be in an email format but not necessarily the actual email, you may get the Confirm Domain message: 1) Click on Yes Screen displays the User in the list 13
Enable Assignment of Order of Users From the Account Settings page accessed via Company Settings, then Users 1. Click on Enable assignment of orders to users with limited access to Ariba Network 2. Click on the relevant user 3. Click on Save Note: A green ribbon indicates that the information or changes entered have been successful. 4. Click on Close Screen displays the Dashboard 14
Customer Relationships Supplier Information Portal Customer relationships is the selection that allows Suppliers to access their Buyer s Supplier Information Portal. The Supplier Information Portal contains both generic and Buyer Specific information for using the Ariba Network Be aware that unless otherwise specified the documents contained within the portal are for Full Use Accounts. Although the process once you have opened you emailed Purchase Order is similar you do not have the ability to access other processes or tabs, these will all be greyed out 15
Accessing the Supplier Information Portal From the Dashboard 1. Click on Company Settings 2. Select Customer Relationships Screen displays Account Settings 3. Click on Supplier Information Portal System message is displayed 16
Accessing the Supplier Information Portal cont. A system page will be displayed 4. Click on Supplier Information Portal Screen displays the Supplier information portal 5. Select the tile required 17
Entering information for Electronic Order Routing From the Account Settings page accessed via Company Settings, then Electronic Order Routing 1. Enter the required Email Address using a comma to separate the email addresses Notes: 1) The System Administrators email will already be displayed 2) Only up to 3 separate email addresses can be entered 3) Use a Distribution email if there are more than three or a team will received the email 4) Remember if you appear in the Distribution List and are entered to receive an email you will received the Purchase Orders more than once 5) Email is the only selection available 18
Entering information for Electronic Order Routing cont. 2. Click on Include document in the email message (if required) Note: Leave the other New Order types as Same as new catalog orders without attachments (this is a default) Scroll down to Notifications 3. Confirm or enter To email addresses for Order (the System Administrator should already be entered) 4. Confirm or enter To email addresses for Purchase Order Inquiry 5. Confirm or enter To email addresses for Time Sheet Note: There is no requirement to tick any of the associated boxes 6. Click on Save 7. Click Done 19
Entering information for Invoice Routing You can select Electronic Invoice routing from the Dashboard, click on company settings, select Electronic Invoice Routing 1. Confirm or enter To email addresses for Invoice Failure (the System Administrator should already be entered) 2. Confirm or enter To email addresses for Invoice Statue Change 3. Confirm or enter To email addresses for Invoice Created Automatically Note: Actions will a tick indicate you have selected the option The sending method for invoices is defaulted to Online and should not be changed 20
Entering information for Invoice Routing cont. 4. Click Send notification when invoices undeliverable or rejected Selecting this option ensures that an email will be sent when an invoice has been rejected by the Buyer 5. Click on Save 6. Click on Close 21
Adding your ABN From the Dashboard 1. Click on Company Settings 2. Select Company Profile 3. Click on the Business Tab 4. Scroll down to Tax Information 5. Enter your ABN into the TAX ID 6. Enter your ABN into the Vat Id 7. Click on Save 8. Click on Close Entering your ABN will alleviate the need to enter your ABN when completing Invoices 22
Initial Purchase Order Email from your Buyer An email will be sent to the email address from your Buyer Name of Buyer Name of Buyer 1. Click Process Order This will take you to the oneoff registration process, follow the prompts Name of Buyer 23
Ariba Light Account Setup You need to Sign Up for a free Light Account before the purchase order can be actioned 1. Click on Sign Up If you already have a light account click on Log in Screen displays the Register Company Information name 24
Ariba Light Account Setup cont. 2. Enter your Company Name 3. Click on the drop down arrow and select the Country 4. Enter the Address 5. Enter the City (Suburb) 6. Click on the drop down arrow and select the State 7. Enter the Postcode Scroll down to User Account Information 25
Ariba Light Account Setup cont. The account that is being created is your businesses Ariba Network Administrator account. Only the Administrator can create new users 8. Enter your first and last Name 9. Enter your Email address 10.Click on Use my email as my username 11.Enter a Password 12.Re-enter your password 13.Confirm the correct language is displayed 14.Confirm or enter Email orders to 15.Click on Register 26
Upgrade From Light Account to Full Account Learn More Button The Upgrade from Light Account to full account learn more Button provides Suppliers with a list of the benefits To upgrade to a Full Account click on Upgrade to learn about any fees or charges and what process you are required to follow Note: Upgrading to a full Account may incur fee s. Please make yourself aware of fees and charges before upgrading 1. Click on Close to return to the Dashboard 27
Multiple VAT/Tax Id s Multiple VAT/Tax ID s should be entered when suppliers have multiple business addresses globally There are multiple tax rates associated to different global addresses for goods provided
Adding Multiple VAT/Tax Id s From the Dashboard 1. Click on Company Settings 2. Select Company Profile The Company Profile screen is displayed 3. Confirm or select the Basic tab 29
Adding Multiple VAT/Tax Id s cont. 4. Scroll down to Additional Company Addresses 5. Click on Create 6. Complete the following fields: 1) Enter your business name 2) Enter the VAT ID 3) Enter your Tax ID (if applicable) 4) Enter or confirm the correct Address Name 5) Enter the correct City 6) Enter the correct Postal Code 7) Enter or select the correct Country 7. Click on Save Screen displays the information added, Repeat Steps 5 to 7 to add further company addresses 30
Adding Multiple VAT/Tax Id s cont. Screen displays Company Profile with the added Additional Company Address 8. Click on Save Note: A green ribbon will confirm the information is saved 9. Click on Close Screen displays the Dashboard 31
Purchase Order The Purchase Order (PO) is the source document for the order and all subsequent documents are created from the PO screen A PO is a commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services the seller will provide to the buyer. Receiving an Order from your buyer constitutes an offer to buy products or services Any field with an * is a mandatory field and a value is required to be entered A Light Account Supplier will always receive their PO via email. If you misplace your Light Account email you can resend from the Dashboard You Ariba Network will only display the last 50 documents, documents exceeding this will drop off the screen and can only be opened from the original email send from
View Purchase Order Details Header Level The Purchase Order Header displays the: 1) Purchase Order Number. 2) Order History. 3) Purchase Order Status (Status will change as the order is actioned. E.g. Once an invoice is created the Order Status will say Invoiced). 4) From and To information 5) Payment Terms 6) Supplier and Buyer contact information 7) Other Information 8) Ship To, Bill To and Deliver To details. 9) Done to close the Purchase Order Scroll down to Line Items 33
View Purchase Order Details Line Item Level 9) Click Details to see further Line Level details. 10) Create Order Confirmation 11) Create Ship Notice 12) Create Quality Notification 13) Done to close the Purchase Order To see item details click on To Hide Item details click Reviewing a Purchase Order Each Purchase Order that comes into the system should be reviewed to: Identify the items requested Determine whether the items are in stock Validate the information contained within the PO Review the shipping address Ensure that the details of items in the order are correct Check fields required by the business and any Comments 34
View Purchase Order Show Item Details Note: When reviewing a Purchase Order use Show Item Details to identify any comments or further information from your Buyer. 35
Order History Use Order History to identify: Who created a document What occurred with the document The date and time stamps of the various processes that have affected a document Line Item level information 36
Accessing a Purchase Order You will receive a Purchase Order via email from through the Ariba Network Locate and open the email 1. Click on Continue to access the order or click on Process Order Note: You cannot access the Purchase Order via the Ariba Network ONLY via the email Accessing the order will allow you to perform the required tasks, for example and Order Confirmation, a Ship Notice or Invoice 37
Re-sending a Lost Purchase Order through the Ariba Network Log onto you Ariba Network Light Account, from the Dashboard/Homepage 1. Click on the number of documents to display, select Last 50 Documents 2. Locate the required Purchase Order 3. Click on Select 4. Select Send me a copy to take action Screen displays a system confirmation message 38
Re-sending a Lost Purchase Order through the Ariba Network cont. 5. Click on Resend Screen displays the Dashboard/Homepage 6. Click on your User Name 7. Select Logout The Purchase Order will be sent to the email address/es entered into Order Routing 39
Order Confirmation When a new order is received into Ariba, you will be required to create an Order Confirmation There are 3 types of Order Confirmation; a Confirmation can be created to either confirm, update or reject the order: 1) Confirm Entire Order: used to confirm all line item details of the order 2) Update Line Item: please use Confirm Entire Order or Reject Entire Order 3) Reject Entire Order: used to reject the order if it cannot be fulfilled
Begin the Order Confirmation 1. Click Inbox tab on the Dashboard. Screen displays: Orders and Releases 2. Click the Order Number to open the order. Screen displays the Purchase Order View the Purchase Order. 3. Click Create Order Confirmation. Drop down box displays available options: Confirm Entire Order Update Line Item (Do not use) Reject Entire Order 4. Make the applicable selection The Screen displays Create Order Confirmation 41
Order Confirmation Confirm Entire Order - Header Level 1. Enter Est. Delivery Date. 2. Add Attachment (if necessary). For Confirm Entire Order go to Slide 29 For Reject Entire Order go to Slide 41 Note: There are a number of other fields available: 1) Confirmation Number the number you provide to BP from your ordering process 2) Add Shipping Cost where it is not already included within the trading terms you have with BP 3) If Shipping cost has been added, enter the cost of the shipping 4) Comments can be entered if necessary 42
Order Confirmation Confirm Entire Order - Line Level Scroll down to Line items Check the information 3. Click on Next Screen displays Review Order confirmation 4. Review and then click Submit Screen displays the purchase order Note: The status of the purchase order changes to Confirmed 43
Finalise the Order Confirmation The screen is displaying the Order Confirmation 1. Click Next. Screen displays: Review Order Confirmation 2. Click Submit. Screen returns to the Purchase Order. Order Status has changed to Partially Confirmed 44
Order Confirmation Reject Entire Order 1. Select the Rejection Reason from the drop down list 2. Click Reject Order Screen returns to the Purchase Order Note: Order Status has changed to Rejected Use the Reject if; You can no longer fulfil the order Price needs to be increased beyond the tolerance set The order was not intended for your company Include detailed notes advising reason for rejection 45
Service Order The Service Order (PO) is the source document for the order and all subsequent documents are created from the PO. A PO is a commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services the seller will provide to the buyer. Receiving an Order from your buyer constitutes an offer to buy products or services Any field with an * is a mandatory field and a value is required to be entered DO NOT include GST on Service Entry Sheets
Service Orders - General Information The Orders and Releases page displays a summary of all purchase orders Service Orders do not have a specific prefix that identifies it, as a Service or Material Purchase Order. A Service Order can only be identified after opening a purchase order and the Create Service Sheet button. An Order Confirmation is mandatory for all Service Purchase Orders. Certain Service Orders need to have the Service Order Sheet created and approved prior to being able to create an Invoice. 47
Create Service Sheet A Service Sheet is completed for services provided to BP The Create Invoice tab will remain greyed out and Order confirmation has been created first Some Service Entry Sheets are required to be Approved prior to invoicing Some Service Sheets will be created from the Order Confirmation on behalf of the Supplier Where Suppliers are required to add a Non Catalogue SES line it is important that the description is entered. Where a description is not entered tot SES will be rejected by BP DO NOT include GST on Service Entry Sheets
Begin Create Service Sheet 1. Click Inbox 2. Select the Service Purchase Order with a Confirmed Status 3. Click Create Service Sheet Screen displays Create Service Sheet 49
Create Service Sheet - Header Level 1. Enter the Service Sheet number, the number you provide to BP 2. Enter the Service Start Date 3. Enter the Service End Date 4. Enter the Name of the approver 5. Enter the Email address of the approver 6. Click on Add Comments to add comments (if required) 7. Click on Add Attachments to add documentation required by BP (if required) 8. Scroll down to Service Entry Sheet Lines 50
Service Sheet Add Comments or Attachments To add a comment click on Add Comment, a Comment section will open 1. Enter the required Comments To add an attachment click on Add Attachment, an Attachments section will open 2. Click on Browse, select the file on your computer 3. Click on Add Attachment Note: The attachment will be added Scroll down to Service Entry Sheet Lines 51
Add Service Item Level Add Contract/Catalog Item Screen displays Service Entry Sheet Lines 1. Click Add 2. Select Add Contract/Catalog Item Note: The Create Service Sheet: Add Item screen is displayed The items associated to the preexisting contract will be displayed: 1) Items can be shown by Category 2) Display can be changed to a list format 3) Pricing is based on the contract 52
Add Service Item Level - Add Contract/Catalog Item cont. 3. Locate the items for the Service Sheet, enter the required amount based on the pricing displayed into Qty: 4. Click Add to Cart Note: The number on the little trolley will display the number of items added Repeat until all items to be added to the Service Sheet have been added to the cart 5. Click on Done The screen will return to Service Sheet Line Items with the items added displayed 53
Add Service Item Level - Add Contract/Catalog Item cont. Review the information added Add comments, if required 6. Click on Next Screen displays Create Service sheet, confirm and Submit screen Go to Slide 58 Finalising Service Sheets 54
Add Service Item Level - Add Uplanned Item 1. Complete the Create Service Sheet Header Scroll down to Service Entry Sheet Lines 2. Click Add 3. Select Add Unplanned Item The Create Service Sheet: Add Item screen is displayed 55
Add Service Item Level Add Uplanned Item cont. 4. Enter the Part# or Description of the service (required) 5. Check that Service is displayed in Type 6. Enter the Qty 7. Enter the Unit of measure 8. Enter the Price based on the unit 9. Enter the service period Start Date 10. Enter the service period End Date 11. Click on Update Repeat from step 2 to add more items 12. Click on Next Screen displays Create Service Sheet confirm and submit 56
Finalising Service Sheets Review the information 7. Click Submit 8. Click Exit Screen displays Purchase Order Note: The Create Invoice Tab is still greyed out indicating that the Service Sheet must be approved prior to creating the invoice The Status of the Purchase Order will be Serviced or Partially Serviced depending on the amount on the Purchase order and the amount on the created service sheet 9. Click on Done Screen displays Orders and Releases 57
Create Invoice - Service Sheet Approved Once a service has been carried out the invoicing process can be begun one of two ways. Service Sheet has been created first and has been Approved Step 1: Receive and confirm Service Order Step 2: Provide service Step 3: Create Service Sheet Step 4: Send to BP for Approval Step 5: Create an Invoice in the Ariba Network
Invoice All orders received via the Ariba Network require an invoice to be created in the Ariba Network The Invoice# refers to your internal invoice number Partial invoicing is allowed Shipping Cost added at Line level will not cause GST to be calculated for shipping. If the order has multiple lines the shipping cost can be added to one line or split over the all lines. (The Cost does NOT need to be split up over the lines)
Begin the Invoice Locate and open the Purchase Order you wish to Invoice Screen displays the Purchase Order 1. Click Create Invoice 2. Select Standard Invoice. Screen displays Create Invoice The transaction rules in place by your Buyer will determine what selections are available in the drop down list 60
Standard Invoice Header Level 1. Enter the Invoice # 2. Check or enter the Invoice Date 3. Select either Header level Tax or Line Level Tax If all items on the Invoice have the same tax rate select Header Level Tax, however if there are items on the Invoice that attract different levels of tax then select Line level tax 4. Select Line level shipping (only if shipping is going to be added) Note: Your buyers transaction rules will determine whether you can add tax at Header or Line level Remember that anything with an asterisks is a required field and must be completed 61
Standard Invoice Line Level 1. Click in Tax Category (only where line level tax was selected in the header) 2. Select the Tax Rate from the drop down box 3. Click on Add to Included Lines A Tax section will open for each Line Item (only for line item tax) 4. Confirm or enter the Quantity that will be invoiced 5. Confirm or update the Unit Price (only if applicable and authorisation has been obtained from your Buyer) 6. Tax level for the Line Item 7. Add Shipping (if required) 8. Repeat for all line items, click Next 62
Adding Country Tax Rates for Effective Invoicing Use only where your country s tax code does not default in the list and Configure Tax menu is available for selection 1. Click on Create 2. Select the tax type that most represents your requirements Enter the Rate %, this is the percentage rate that will autopopulated when the tax type is selected 3. Add a Tax Description 4. To add more than one type of tax rate 5. Click on OK Note: The Taxes list is updated with the created tax and will appear in the drop down list until removed using the configure tax menu and then delete function 63
Selecting the correct company VAT/Tax ID for the Invoice Display Additional Fields on the invoice Note: Do not tick the Information Only box, this will indicate to BP that this is NOT an invoice 1. Locate the Payment Note drop down box 2. Select the applicable Company Address Scroll down to Line Items 64
Finalise Standard Invoice Review the Invoice. 1. Click Submit 2. Click on Exit Screen returns to the Purchase Order the Order Status has changed to Partially/Invoiced 3. Click on Done Screen displays the Orders and Releases 65
General Information-Order Fulfilment The Inbox (Orders and Releases) displays all Purchase Orders sent from BP. Status levels indicate where in the process a Purchase Order is in. Only BP can adjust a Purchase Order, supplier to contact their BP requestor where there are errors on a Purchase Order and BP can either obsoleted and send a changed Purchase Order or cancel a Purchase Order a send a new purchase order with a different Purchase Order Number Partial status remains until all items on the Purchase Order have been confirmed, this includes Backordered items that have arrived and can be confirmed for delivery to BP. Items that have been fully confirmed cannot be reconfirmed and will need to be removed from the Order Confirmation, however sub quantities, for example on backordered items can be confirmed. The status will remain as Partially Confirmed until all items on the purchase order have been provided to BP. A partially shipped status will remain until all items have been shipped, any item or sub quantity that has been updated to a shipped status cannot be updated again, and the line will need to be removed where full quantities of items have been shipped, remember suppliers can update remaining quantities. If goods are not fully confirmed or shipped the status will remain with partially preceding confirmation or shipped, this cannot be adjusted and where line items have been rejected and will not be shipped, a Purchase Order will remain in a partially confirmed status until the next process has been completed The status of a Purchase Order changes as suppliers work through the entire fulfillment process based on the information contained within the Original Purchase Order 66
Table-Order Fulfillment Status Levels Status Level Unconfirmed Supplier Canceled Obsoleted Rejected Confirmed Definition Initial State. The supplier has not updated the order status The supplier has cancelled the order and nothing will be shipped. A cancelled order cannot be updated further A Purchase Order has been changed and the previous Purchase Order has been cancelled The supplier has rejected the entire Purchase Order The supplier has confirmed that the good on the Purchase Order requested by BP, can either be fully or partially delivered Backordered Replaced Shipped New Changed Partially (confirmed or shipped) The supplier has backordered all line items and will ship when they are available The supplier replaced all items in the Purchase Order with different items The supplier has shipped the goods An new Purchase Order has been received from BP A Purchase Order with a change has been received from BP Only part of the items requested by BP have been either confirmed or shipped. 67
Routing Status The routing status identifies the journey of documents (order confirmation, ship notices & invoices) through the Ariba Network between BP and the Supplier. Status Level Definition Queued The Ariba Network has received the order but no further action has been taken Sent Ariba Network sent the order Acknowledged The order has been received via the Ariba Network Paid The Invoice has been paid by BP Failed There has been a problem routing the order Rejected The document sent via the Ariba Network to BP has been rejected. A rejected document does not meet the Buyer Transaction Rules 68
Unit of Measure The Units of Measure (UOM) provide suppliers with the information about the required materials or Services requested by BP. When entering or selecting a UOM, it must be Upper Case (capitals), for example, hours must be HRS not hrs. See the list of the BP authorised UOM s. Code 1I A9 DAY EA HUR IE LH MIN MON OT RH Name Fixed Rate Rate Day Each Hour Person Labour Hour Minute Month Overtime hour Running or operating hour 69
Support Helpdesk Support Type All support is obtained through Help Centre from within your account Description Types of Support available: 1. User Community 2. Ask questions or view documentation 3. Email/Live Chat 4. Request a call back Supplier Information Portal (Location of Training Guide/s and Video/s) 1. On the Home screen 2. Click on Company Settings 3. Click on Customer Relationships 4. Click on Supplier Information Portal Ariba Network Training Request E: an.sellertraining.aus@sap.com