www.m3mobile.net
Speed is power symbolizes our willingness to vigorously expand into ruggedized handheld mobile device. Sung-Jae, Cho President & CEO, M3 Mobile Co., Ltd. 2000 Established Mobile Compia. 2004 Launched the world slimest mobile computer. 2006 Launched industry first RFID built-in mobile computer. 2010 Established Europe Branch Office. (U.K., Germany) 2013 Global Top 5 level 2016 Launched Android Full Touch LCD Mobile Computer 02 l Your best mobile business partner
Speed is Power M3 Mobile Global Office UK Germany China USA France Turkey Headquarter Manufacturing Center Mexico Application Area Stock management Customer engagement Food / Beverage Retail Meter Reading Post Office Railway Military Government Public Manufacturing Vehicle Industry Stationery Building Yards Parcel Delivery 3PL Logistics ETC. Waste Mgmt. Survey Sports Cable TV www.m3mobile.net l 03
04 l Your best mobile business partner
Speed is Power M3 Mobile Index Product Line Up SM10 LTE RFID GUN SM10 LTE / OX10-1G M3 BLACK M3 OX10-1G M3 UL10 M3T M3 POS www.m3mobile.net l 05
PRODUCT LINE UP LTE RFID GUN CPU 1.3GHz Quad Core 1GHz Performance characteristics Operating System Android 5.1 Lollipop Android 6.0 Mashmellow Windows 10 IoT Mobile (To be updated) Windows Embedded Handheld 6.5 Windows CE 6.0 Memory (RAM/ROM) 2GB / 16GB 512 MB / 8GB Dimensions (L x W x D) 154.8 x 76.4 x 21.6mm 83 x 193 x 177 mm 75.3 x 165.8 x 26 mm Weight 280g / 9.8 oz. (incl. Standard BAT) 310g / 10.9 oz. (incl. Extended BAT) 810g / 28.5oz. 322g / 11.7 oz. (incl. Standard BAT) 336g / 11.8 oz. (incl. Extended BAT) Display 5" HD (1280*720) 3.5" VGA (480*640) QVGA (240*320) Physical Characteristics Touchpanel Corning Gorila Glass 3 Capacitive multi-touch / Glove, Wet, Stylus Resistive touch Power (Battery) Hot swap Expansion Slot SIM / SAM Standard Extended Li-Ion 3.8V, 4,100mAh Li-Ion 3.8V, 6,150mAh Micro SD 2 SIM or 1 SIM/1SAM Li-Ion 3.7V, 5,200mAh Li-Polymer 3.7V, 3,400mAh Li-Polymer 3.7V, 5,100mAh O Micro SD 1 SIM Keypad On-Screen enterprise key board Physical keypad : 4 functions Alpha-Numeric (34 keys) QWERTY (53 keys) Button VOLUME / SCAN /CAM VOLUME / SCAN /CAM Wireless WAN Data and Voice Communiations Wireless LAN Radio Frequency Band GPS Radio LTE / UMTS/HSPA+ / GSM/GPRS/EDGE GPS, A-GPS, GLONASS, BEIDOU 802.11 a/b/g/n UMTS/HSPA+ GSM/GPRS/EDGE AGPS, GLONASS 802.11 a/b/g/n Wireless Pan Bluetooth Class II V4.0 LE Class II v2.1 with EDR Wired LAN Ethernet Scanning O 1D / 2D O 1D/2D Data Capture Camera Front - 5MP Auto Focus Rear - 8MP Auto Focus Rear - 5.0 MP Auto focus RFID NFC Operating Temp. Storage Temp. Humidity - 20 to 60 C / - 4 to 140 F - 30 to 80 C / - 22 to 176 F 95 non-condensing -20 to 50 / -4 to 122-30 to 80 / -22 to 176 95 non-condensing - 20 to 60 C / - 4 to 140 F - 30 to 80 C / - 22 to 176 F 95 non-condensing User Environment Drop Spec. Tumble Spec. 1.2M 1.8M(with protective boots) 500 1.6ft./0.5m tumbles (1,000 drops) 1,000 1.6ft./0.5m tumbles (2,000 drops) (with protective boots) 1.5 m / 5 ft 500 1.6ft./0.5m tumbles (1,000 drops) 2M / 6.6ft 2,000 1.6ft/0.5m tumbles (4,000 drops) Payment Printer Sealing MSR Contact Contactless Security Speed Size IP65 IP65 Accessories Power Supply, USB Cable, Stylus pen, Vehicle cradle, Protective Boot, Screen Protector, Standard Battery, Extended Battery, NFC Battery cover, 2 Slot Cradle, 8Slot Cradle, 2 Slot Ethernet Cradle, 8Slot Ethernet Cradle, Scanning Trigger, UHF Gun Reader Power Supply, USB Cable, Stylus pen, Vehicle cradle, Fabric case, Leather case, Screen Protector, Standard Battery, Extended Battery,2 Slot Cradle, 8Slot Cradle, 2 Slot Ethernet Cradle, 8Slot Ethernet Cradle, Scanning Trigger Power Supply, USB Cable, Stylus pen, Vehicle cradle, Fabric case, Leather case, Screen Protector, Standard Battery, Extended Battery,2 Slot Cradle, 8Slot Cradle, 2 Slot Ethernet Cradle, 8Slot Ethernet Cradle, Scanning Trigger 06 l Your best mobile business partner
Speed is Power M3 Mobile -1G 1GHz 833 MHz 806 MHz 806 MHz Windows Embedded Handheld 6.5 Windows CE 6.0 Windows CE 6.0 Windows CE 5.0 Windows CE 5.0 512MB / 4GB 256 MB / 1GB 256 MB (up to 512MB) / 1GB 128 MB / 256MB (Up to 1GB) 78.6 x 165.5 x 24.9 mm 78.6 x 165.5 x 40.2mm(with HF) 78.6 x 165.5 x 38.9mm (with UHF) 73 x 209 x 36.3 mm 77 x 168.8 x 28 mm Head 85 x 224 x 56.3 mm Grip 77 x 224 x 35.9 mm 332g / 11.7oz., 362g / 12.7oz. (with HF) 389g / 13.7oz. (with UHF)" 632g / 55oz. 336g / 11.8 oz. (incl. Standard BAT) 378g / 13.3oz. (incl. Extended BAT) 540g / 19.0oz. 3.5" VGA (480*640) QVGA (240*320) 3.5" VGA (480*640) QVGA (240*320) 3.5"" QVGA (240*320) 3.5" LCD QVGA (240*320) Resistive touch Resistive touch Resistive touch Resistive touch Li-Ion 3.7V, 3,300mAh Li-Polymer 3.7V, 4,500mAh Li-Ion 3.7V, 4800mAh Li-Polymer 7.4V, 2,250mAh O O O O Micro SD Micro SD Micro SD Micro SD 1 SIM / 2SAM 1 SIM 1 SIM 1 SIM / 5 SAM Alpha-Numeric (31 keys) QWERTY (50 keys) - WM only Alpha-Numeric (37 keys) QWERTY (55 keys) Alpha-Numeric (31 keys) Alpha-Numeric (26 keys) VOLUME / SCAN /CAM VOLUME / SCAN /CAM VOLUME / SCAN /CAM UMTS/HSPA+ GSM/GPRS/EDGE UMTS/HSPA+ GSM/GPRS/EDGE HSDPA (only available in Korea) AGPS, GLONASS AGPS, GLONASS AGPS 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n Class II v2.1 with EDR Class II v2.1 with EDR Class II v2.1 with EDR Class II v2.1 with EDR O O O O 1D/2D 1D / 2D / Long Range 1D / 2D 1D / 2D Rear - 5 MP Auto Focus Rear - 3.0 MP Auto focus Rear - 3.0 MP Auto Focus Rear - 2.0 MP Auto Focus HF: ISO 14443 A/B, ISO 15693, ISO 18000-3, I-CODE, UHF: EPC C1 G2 Available HF -20 to 60 / -4 to 140-20 to 60 C / - 4 to 140 F -20 to 60 / -4 to 140-20 to 50 / -4 to 122-30 to 80 C / - 22 to 176 F - 30 to 80 C / - 22 to 176 F -30 to 70 / -22 to 158-20 to 50 / -4 to 122 93 non-condensing 95 non-condensing 93 non-condensing 95 non-condensing 1.5m / 5ft 1.8 m / 6.6ft 1.8m / 6 ft 1.2 m / 4 ft. 1,000 1.6ft./0.5m tumbles (2,000 drops) 2,000 3.2ft / 1m tumbles (4,000 drops) IP65 IP65 IP65 O O 100mm/sec 58mm(paper) Power Supply, USB Cable, Stylus pen, Vehicle cradle, Screen Protector, Standard Battery, 2 Slot Cradle, 8Slot Cradle, Scanning Trigger, UHF Gun Reader Power Supply, USB Cable, Stylus pen, Vehicle cradle, Fabric case, Leather case, Screen Protector, Standard Battery, 2 Slot Cradle, 8Slot Cradle, 2 Slot Ethernet Cradle, 8Slot Ethernet Cradle, Scanning Trigger Power Supply, USB Cable, Vehicle cradle, Fabric case, Leather case, Screen Protector, Standard Battery, Extended Battery, 2 Slot Cradle, 2 Slot Ethernet Cradle, Scanning Trigger Power Supply, USB Cable, Stylus pen, Vehicle cradle, Protective Boot, Screen Protector, Standard Battery, Extended Battery, NFC Battery cover, 2 Slot Cradle, 8 Slot Cradle, Scanning Trigger www.m3mobile.net l 07
SM10 Rugged Mobile Computer with Full Touch Screen 5 Full Touch Screen with Gorilla Glass 3 1.3 GHz Quad Core CPU Android 5.1 / Android 6.0 or Windows 10 IoT Mobile Enterprise 1D Laser, 2D Imager 8.0MP Auto Focus Camera Key Features Multi OS Android 5.1 / Android 6.0 or Windows 10 IoT Mobile Enterprise IEEE 802.11 a/b/g/n 1.3 GHz Quad Core CPU 8.0MP Auto Focus Camera 5 inch Specification Physical Characteristics DIMENSION (W x H x D) WEIGHT DISPLAY BATTERY SIM / SAM 5 Full Touch Screen with Gorilla Glass 3 76.4 x 154.8 x 21.6 mm 3 x 6.09 x 0.85 in 280g / 9.8 oz 5 HD LCD (1280x720) Standard Li-ion 3.8 V 4,100mAh Extended Li-ion 3.8 V 6,150mAh 2 SIM or 1 SIM / 1 SAM 1D Laser, 2D Imager IP65 Sealing / 1.8mdrop Accessories Direct power supply Battery Door/ NFC Battery Door 2 Slot Cradle 8 Slot Cradle NFC (Optional) Performance Characteristics PROCESSOR OS MEMORY INTERFACE SENSORS CPU Multi OS RAM ROM Card Slot Micro SD User Environment TEMPERATURE HUMIDITY DROP TEST IP RATING Wireless Radio Options 1.3 GHz Quadcore Android 5.1/Android 6.0 Windows 10 IoT Mobile Enterprise 2 GB 16 GB Micro SD Gyro Sensor, Proximity Sensor, Light Sensor Operating- 20 to 60 o C Storing- 30 to 80 o C 95% non-condensing 1.2m / 1.8m (with protective boot) IP65 WWAN 2G GSM / GPRS / EDGE: Quad band (850 / 900 / 1800 / 1900 MHz) 3.5G UMTS/HSPA+ (850 / 2100 MHz ) 4G FDD LTE (850 / 850 / 900 / 1800 / 2100/ 2600 MHz) WLAN IEEE 802.11 a/b/g/n BLUETOOTH Class II, V4.0 LE GPS A-GPS, GLONASS, BEIDOU Battery (St d / Extend) Micro USB Cable Stylus pen Trigger General Options SCANNER CAMERA Certifications 1D Laser, 2D Imager Front 5.0MP Auto Focus Rear 8.0MP Auto Focus * The contents of this brochure were written based on the current state of the product, and the details are subject to change without prior notice. * The hareware can be changed if the user want to switch OS to Windows 10 IoT Mobile Enterprise. Android Ethernet Cradle Vehicle Cradle Boots UHF Trigger Windows 08 l Your best mobile business partner
SM10LTESpeed is Power M3 Mobile Robust and rugged smartphone! A Stylish Smartphone with industrial durability With a user-friendly design! The physical keys unlike normal smartphones have an ergonomic design which allows accurate working Expertise in intensive scanning, staying smart! the disadvantages of bluetooth scanner with consumer smartphones UGR (UHF Gun Reader) Various accessories are provided extension usage not only barcoding but also RFID reading. Detail features 0 2 1 Lollipop Excellent durability High visibility LCD 5 inch User Comfort Endurance www.m3mobile.net l 09
UHF Gun Reader For SM10 LTE or OX10-1G Compatible with M3 SM10LTE or OX10 1G 800g / 28.02 oz. SM10 LTE or OX10 1G (Selectable) 10 l Your best mobile business partner
Speed is Power M3 Mobile M3 SM10LTE or OX10 1G (WEH6.5/CE6.0 or Android) Charging the terminal with RFID Gun together at a time Reduce charging time Enable short charging time without separating Terminal and RFID Gun by using specific power code. Moreover independent battery on gun reader makes it suitable for long hour working shift. Also, removable battery structure can expand working hours even more. * Battery charging dock is sold separately. www.m3mobile.net l 11
Key Features Applications 5.0 MP Auto Focus Carmera Specification (3.5 LCD) Certifications 2,000 Cycle 1.6 ft. / 0.5 tumbles (4,000 drops) 12 l Your best mobile business partner
BLACKDetail features Speed is Power M3 Mobile M3 MOBILE www.m3mobile.net l 13
-1G 1GHz CPU Multi OS Support: Windows Mobile & Windows CE HSPA+ / EDGE / GPRS / GSM Integrated RFID Reader (HF / UHF) Key Features Applications 1GHz CPU Windows Embedded Handheld 6.5/ Windows CE 6.0 Integrated RFID Reader (HF / UHF) IEEE 802.11 a/b/g/n Multi-mode Radio (802.11 a/b/g/n, Bluetooth) IP65 / 1.5m Drop 1D Laser, 2D imager Specification DISPLAY (3.5 LCD) 332g/11.7oz. 362g/12.7oz. (with HF) 389g/13.7oz. (with UHF) VGA (480x640) QVGA (240x320) Li-lon 3.7 V 3,300 mah, Smart Battery 3.5G IEEE 802.11 a/b/g/n Class II, V2.1 (With EDR) 1GHz Windows Embedded Handheld 6.5 Windows CE 6.0 512 MB 4 GB ISO 14443 A/B, ISO 15693, ISO 18000-3, I-CODE AGPS, GLONASS 93% non-condensing 5.0MP Auto Focus camera Alpha-Numeric 31 keys QWERTY 50 keys (WM6.5 only) 1.5m / 5ft. 14 l Your best mobile business partner
Detailed Features Speed is Power M3 Mobile Windows Embedded Handheld 6.5 / Windows CE 6.0 Windows Embedded Handheld 6.5 or Windows CE 6.0 is available in M3 OX10 1G. 1GHz CPU (802.11 a/b/g/n, 3.8G HSPA+) 5.0MP AF camera IP65 / 1.5m Drop MIL-STD-810G M3 OX10 1G is suitable to use in a tough environment : withstands drop from 1.5m and protects against dust and water. 1D / 2D RFID HF/UHF (Optional) Multi-functional keys of QWERTY keypads are designed for versatile performance. M3 OX10 1G smart battery provides www.m3mobile.net l 15
833 MHz CPU, 256 MB RAM / 1GB ROM! 3.5 VGA / QVGA LCD 1D / 2D / Long rang range scanner Fully Rugged: IP65 / 1.8m Drop! Key Features Applications 3.5 VGA / QVGA LCD IEEE 802.11 a/b/g/n Class II, V2.1 (With EDR) Specification IEEE 802.11 a/b/g/n DISPLAY (3.5 LCD) 632g / 55oz. VGA (480x640) QVGA (240x320) Class II, V2.1 with EDR CAMERA 3.0MP Auto Focus camera Alpha-Numeric 37 keys QWERTY 55 keys 16 l Your best mobile business partner
UL10Detail features Speed is Power M3 Mobile 3.5 VGA / QVGA LCD (Optional) Keypad (37 keys or 55keys options) Key points www.m3mobile.net l 17
Scanning Intensive PDA 806MHz Window CE 5.0 1D / 2D Scanner 3.0MP Auto Focus camera Class II, V2.1 (With EDR) IEEE 802.11 a/b/g/n IP65 Sealing 1.8M Drop Smart Battery Features & Benefits Applications 806MHz 0 2 1 1D / 2D Scanner 3.0MP Auto Focus camera Endurance for temperature IP 65 Sealing, 1.8m Drop (Ingress Protection, Drop to steel surface) Battery (Li-Ion 3.7V 2,700mAh / 4,800mAh) Specification SCAN Ergonomic Design Multi-mode Radio (802.11 a/b/g/n, Bluetooth) Physical Characteristics DIMENSION (W x H x D) WEIGHT DISPLAY (3.5 ) BATTERY MULTI - PROCESSOR TEMPERATURE HUMIDITY DROP TEST IP RATING 77 x 168.8 x 28 mm 3.0 x 6.6 x 1.1 inch 336g / 11.8oz. (incl. Standard BAT) 378g / 13.3oz. (incl. Extended BAT) QVGA (240x320) Standard Li-Ion 3.7V, 2,700mAh Extended Li-Ion 3.7V, 4,800mAh Performance Characteristics CPU OS Windows CE 5.0 Operating - 20 to 60 o C / - 4 to 140 o F Storing - 30 to 70 o C / - 22 to 158 o F 93% non-condensing 1.8 m / 6 ft. IP65 Marvell Xscale PXA-320 MEMORY RAM 256MB (Up to 512MB) ROM 1GB Card Slot Micro SD INTERFACE USB Host 1.1 / Client 1.1 User Environment Wireless Radio Options WWAN 3.5G HSDPA (2100MHz) Korea available only WLAN SECURITY BLUETOOTH GPS General Options SCANNER CAMERA KEYPAD 802.11 a/b/g/n WEP, WPA, WPA2, TKIP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, PEAP-GTC, PEAP- TLS, PEAP-MSCHAPv2, LEAP, CCXv4 Class II, V2.1 (With EDR) AGPS 1D Laser, 2D Imager 3.0MP Auto Focus camera Alpha-Numeric 31 keys * The contents of this brochure were written based on the current state of the product, and the details are subject to change without the prior notice. 18 l Your best mobile business partner
M3TFeatures & Benefits Speed is Power M3 Mobile M3 T is an ergonomic and super rugged industrial PDA. Especially a scan button in front of the device is aimed at scanning intensive environments such as distribution and retail market area. With this enhanced functionality, it still have remarkable features for user environment, full-ruggedness of IP65 sealing rate and 1.8M drop test result, compare to similar sized devices make users rely on M3 T s accurate and normal performance. Marvell PXA-320 806MHz CPU Powerful CPU speed with High-Tier guarantees faster graphic process and memory access. Multi-mode Radio (802.11 a/b/g/n, Bluetooth) Wireless data transmission through Summit WLAN and Bluetooth make your business easier and more comfortable. SCAN Ergonomic Design Ergonomic design Scan button which is located in front panel of the M3 T makes your work easier and more convenient. Also gives tight and rugged feel when using. Battery (Li-Ion 3.7V 2,700mAh / 4,800mAh) Extended battery is suitable for long shift duration. M3 T can be used even in a non-rechargeable environment with long lasting battery. 0 2 1 1D / 2D Scanner Superior scanner / imager application provides real-time data capture and automatic data processing so that you can expect flexibility of work and cost-efficiency. 3.0MP AF camera High resolution and auto focused functionality capture clear images of product and/or documentation. Endurance for temperature M3 T can be operated within -20 o C to 60 o C and its storage temperature is -30 o C to 70 o C. It will guarantee the normal function at any temperature of working environment. IP 65 Sealing, 1.8m Drop (Ingress Protection, Drop to steel surface) M3 T is suitable to use in a tough environment; withstands drop from 1.8m and protects against dust and water. www.m3mobile.net l 19
Simple but powerful payment system 806 MHz CPU Windows CE 5.0 2.0MP Auto Focus Camera Integrated 13.56MHz RFID Reader Class II, V2.1 (With EDR) IEEE 802.11 a/b/g/n Key Features Applications 806 MHz CPU Multi-mode Radio (802.11 a/b/g/n, Bluetooth) Payment 1D / 2D / RFID / Scanner Battery (Li-Polymer 7.4V 2,250mA) Built-in Printer Payment Specification Physical Characteristics DIMENSION (W x H x D) WEIGHT DISPLAY BATTERY Grip 77 x 224 x 35.9 mm 3.0 x 8.8 x 1.4 inch 540 g / 19 oz. (including battery) 3.5 QVGA (240x320) Li-Polymer, 7.4V, 2,250mAh Performance Characteristics MULTI - CPU Marvell Xscale PXA-320 806MHz PROCESSOR Radio ARM9 series OS Windows CE 5.0 MEMORY RAM 128 MB ROM 256 MB, up to 1 GB Card Slot Micro SD INTERFACE USB Host 1.1 / Client 1.1 TEMPERATURE Operating - 20 to 50 o C / - 4 to 122 o F Storing - 20 to 50 o C / - 4 to 122 o F HUMIDITY Head User Environment 95% non-condensing DROP TEST 1.2 m / 4 ft. 85 x 224 x 56.3 mm 3.3 x 8.8 x 2.2 inch Wireless Radio Options WWAN WLAN SECURITY BLUETOOTH Payment General Options SCANNER CAMERA KEYPAD 2G CDMA 1x (800 MHz) IEEE 802.11 a/b/g/n WEP, WPA, WPA2, TKIP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, PEAP-GTC, PEAP-TLS, PEAP-MSCHAPv2, LEAP, CCXv4 Class II, V2.1 (With EDR) MSR IC CARD Track 1,2,3 ISO 7816, 4SAMs RFID HF 13.56 MHz, Multi ISO (14443A/B, 15693) Printer Size 2 inch Thermal Printer Max. speed 100 mm/sec Max. Roll diameter 30mm Max. paper length 9.5m 1D Laser, 2D Imager 2.0 MP Auto Focus camera Alpha-Numeric 26 keys * The contents of this brochure were written based on the current state of the product, and the details are subject to change without the prior notice. 20 l Your best mobile business partner
POSFeatures & Benefits Speed is Power M3 Mobile 806 MHz CPU Powerful CPU speed with High-Tier guarantees faster graphic process and memory access. 1D / 2D / RFID Superior scanner / RFID application provides real-time data capture and automatic data processing so that you can expect flexibility of work and cost-efficiency. Multi-mode Radio ((802.11 a/b/g/n, Bluetooth)) Various data transmission methods make your business easier and more comfortable. Built-in Printer 2" thermal printer can be used not only for the receipt purpose but also as image or small note printer to suite your application. Battery (Li-Polymer, 7.4V, 2,250mAh) M3 POS' smart battery provides accurate remaining battery capacity so that the user can efficiently plan the usage of the PDA. Also, its large capacity is suitable for long time shifts. Payment MSR, IC card reader and RFID enable M3 POS to read various credit cards and EMV Level 1, 2 certification enhances its payment feature. Applicable Area All-In-One system that the most distinctive feature M3 POS has performs order-payment-printing receipt process, ticketing, stock check and control, real-time data transfer, etc. With these functionalities, M3 POS is specialized for payment related market such as SFA(Sales Force Automation), FFA(Field Force Automation), department store, retails and so on. www.m3mobile.net l 21
Guide Line FOCUS ON YOUR BUSINESS WITHOUT CONCERN The M3 Service package provides superior life-cycle support to ensure that products are always operating at peak performance when you need them to. The M3 Service package can be ordered at the time of products are covered for you without any concerns. M3 Service Package is a robust support service that enables you to protect your investment against normal wear and tear, with expert repair, technical and software support. Included as standard when you purchase M3 Service Package, this unique offering provides normal wear and tear repair coverage with a dependable three-day repair turnaround time, along with additional service options. No matter where you are located, our global support infrastructure helps ensure expert repair, reliable turnaround times, along with prompt technical service and online support. You can also use the convenient on line RMA portal for processing and managing returns, or you can contact M3 local technical staff directly (or IT team at HQ). The M3 Service Package provides you with the right choice to meet your maintenance requirement. The Service Package offers next business day product swap to minimize any downtime. EXTEND YOUR SERVICE COVERAGE We have a choice of additional Service Options available if you wish to increase your level of coverage for even greater investment protection. No matter how careful your field workforce is, we recognize that accidents do happen, in which case you may wish to add Comprehensive Coverage to your Service from the M3 Service Package. If serial number integrity is important for asset management, the M3 Service Package Bronze and Gold offer rapid repair turnaround time of the same unit which also covers accidental breakage. Whether it s a smashed screen, broken speaker or missing buttons, you can rest assured you re covered. To help ensure minimum equipment downtime, you may wish to upgrade to Comprehensive Coverage as standard, and one call will give you next-business-day dispatch of a replacement unit should your M3 devices need to be repaired. Whichever plan fits your demands, you ll get multi-year complete repair coverage that helps eliminate needless repair costs and provides the investment protection you need to reduce your total extra cost Endurance and Assurance. 22 l Your best mobile business partner
FAST AND EASY TO USE REPAIR PROCEDURE Speed is Power M3 Mobile You can initiate repair quickly and easily, with anywhere and anytime convenience. Just log on to our ITC Website (http://itc.m3mobile.net) to request a Return Material Authorization (RMA) number, print out the shipping documents, and you re on your way. M3 technical experts repair your device to exact manufacturer specifications. UNIFIED SUPPORT STRUCTURE MAKES FOR A PERSONAL TOUCH Once you have chosen M3 Mobile, you get industry leading response times and a level of expertise from both Authorized local service centres and the manufacturer directly at the same time. We try to provide you with very competitively priced service plans with extended cover to meet your requirements. THE M3 SERVICE PACKAGE: Service from Both Local Service Centre and Manufacturer Cover Manufacturer Warranty "Bronze" with Comprehensive Warranty "Gold" with Comprehensive Warranty Warranty Period 1 Year 3 Years 3 Years Manufacturer defect only Normal wear and tear All materials, parts and labor Accidental breakage Repair turnaround me So ware service pack updates On-line technical support No Guarantee 3 days in-house 3 days Hot Swap Note: Please check for the latest information, including detailed contents and available service options. Service availability is dependent on country. For further information please contact your M3 Mobile representative. In-house turnaround time represents the time a unit spends at M3 in the repair process, the 3-Business Day turnaround time is an objective that is not guaranteed, and this time does not include transit time. M3 will provide ground shipment on all outbound repairs to specified customer delivery location and bear all costs and risks associated with transportation; or, ship units via customer-designated carrier and method, charged to customer s account. Includes application loading and configuration management. Provide support cover Monday through Friday 8 a.m. to 5 p.m. local time, excluding holidays observed by M3 Mobile and their repair centers. Provide callback response within four (4) business hours. The M3 representative will: Assess the nature of the problem. Assist/perform problem determination and manage problem resolution. www.m3mobile.net l 23
M3 Maintenance Policy (DOA & RMA) Thank you for all of your interest and support. New M3 Mobile's maintenance policy is applied from year 2014. Please take time to read this notices for modifications. A. DOA & RMA Policy a. DOA (Dead on Arrival) is one of the after care services provided by M3 Mobile to repair any physical damages of failure of certain functions on arrival of product. It is applicable when products are to be returned to us due to faulty within 90 days of shipping date. ( If partner disassemble the products, can not be supported as RMA or DOA) b. RMA (Return Merchandise Authorization) is one of the after care services provided by M3 Mobile to repair any physical damages of failure of certain functions. It is applicable when products are to be returned to us due to faulty after 90 days of shipping date. All DOA & RMA should be applied through online registration at http://itc.m3mobile.net. When the shipping cost is payable by please obtain courier account details before shipping. B. DOA & RMA Process Should you have any M3 PDAs for repair, please register on DOA or RMA request section. 24 l Your best mobile business partner
a. DOA & RMA Request : Request DOA or RMA by registering on the web. Speed is Power M3 Mobile - Describe the problem in detail. In many cases, the problem may be solved by software updates without sending the unit. - If the problem's not resolved, please move to ' b ' step. b. DOA & RMA Judged by IT Manager : Complete and Attach a 'DOA&RMA request form' on the active ticket. - Your IT manager will provide you with RMA number. - Download and fill -in attached the form file at the bottom with gived number. c. Carriage : - Send the defective PDA with the printed Request Form (should have DOA# or RMA# indicated on the sheet) to below address: DOA Return Address M3 MOBILE CO., LTD. Attn: IT Team / Your Technical Support Manager M3 Bldg 9F, 14, Teheran- ro 16- gil, Gangnam - gu, Seoul, Korea Tel: +82-2-574-0037 RMA Return Address M3 MOBILE CO., LTD. Attn: CS Team / RMA Manager Unit 604, 201 Chunui Technopark II, 18, Bucheon- ro 198beon- gil, Wonmi- gu, Bucheon- si, Gyeonggi- do, Korea Tel: +82-2-574-0037 d. Caution : When sending the PDA to M3 Mobile, Korea, make sure you declare the item as the following: - Please remark "No commercial value failure unit returned only" in invoice. - Total values of declaration should be less than USD100 in invoice. For any inquiries, contact your technical support manager. Please note that The RMA repair Center has moved out to Factory from HQ. So, please check the address again before you send a RMA or DOA. www.m3mobile.net l 25
MEMO 26 l Your best mobile business partner
MEMO www.m3mobile.net l 27
Headquarter Namjeon building 4F, 44, Guuigangbyeon-ro, Gwangjin-gu, Seoul, Korea, 05116 Tel +82 2 574 0037 Fax +82 2 556 0155 Factory / ServiceCenter Chun-ui Techno Park 201-605, 18, Bucheon-ro 198beon-gil, Wonmi-gu, Bucheon-si, Gyeonggi-do, 420-857, Korea Tel +82 32 623 0037 Fax +82 32 655 0884 E-mails sales@m3mobile.co.kr Ver. 2017