FC ONE Series Adviser use only FC ONE Series Cost to Client Calculator Reference Guide Dated: 0 October 014
Introduction Since the launch of Series, we ve been listening to your feedback on the Cost to Client Calculator. To support you and your clients in deciding whether a transfer to Series is the right option, we ll be launching an improved Cost to Client Calculator from 6 October 014. This document provides a step-by-step guide on how to locate and use the updated calculator for existing and new clients. Enhancements Integration into the existing client transfer process via n-link Import existing client details to pre-populate the calculator with investment information Add more than one investment option at a time Link multiple accounts and view the Series linking benefit via client reporting Inclusion of both Management Fees and ICR See the difference in individual investment fees between different pricing models This reference guide contains information how to use the enhanced Series Cost to Client Calculator to help you, your colleagues, and your clients to get the most out of this tool. Please note Some existing FC ONE accounts won t be imported into the Series Cost to Client Calculator as they re not eligible for Series pricing. This includes (but is not limited to) FC ONE Retirement Builder Growth Pension accounts (pre- and post- December 011), and accounts linked or aggregated across different fee models or badges.
Content Assessing Existing Clients Finding the calculator (n-link)........ 5 Launching the calculator (n-link).............. 6 Importing client data................. 7 Selecting calculation mode..... 8 Adding and editing accounts........ 9 10 Linked accounts............. 11 Editing off-menu investment options............. 1 Reporting.......... 13 Assessing New Clients Finding the calculator (investinfo)................. 15 Selecting calculation mode............. 16 Adding and editing accounts..... 17 18 Linked accounts........... 19 Adding on-menu investment options......... 0 Adding off-menu investment options.......... 3 Reporting............ 4 More Information More information......... 6 3
Assessing Existing Clients 4
Finding the calculator (n-link) The Series Cost to Client Calculator can be accessed for existing clients via Investor Account Details > Fees Summary > Series Cost to Client Calculator (data download). Investor Account Details Fees Summary Series Cost to Client Calculator Tips To complete calculations for new clients, you can still access the calculator from investinfo.com.au/fcone 5
Launching the calculator (n-link) When you ve located the calculator on n-link, launch it by clicking the Launch button. This will export and save the following to a temporary folder on your computer: the current Cost to Client Calculator, and a copy of your client data at the current date. If you want to save the calculator and client data to another location on your computer or network (not the default n-link location), select Browse and change the location before you launch. You may wish to do this if you are planning on working on files offline, for example. Tips If you save the calculator to your computer, it will not continue to be automatically updated (eg with the latest ICR or Management Fee, or on-menu / off-menu investments). You need to launch the calculator from n-link or investinfo.com.au/fcone to ensure you have the latest version. 6
Importing client data Once you ve launched the calculator from n-link, to view your client data simply: 1. click Import Client Data on the calculator home screen, and. select the client file from the dialog box and Import Selected File. 1 Tips If you ve chosen to save the calculator in an alternate location (not the default n-link location), Browse Other Folders to locate your file. 7
Selecting calculation mode Before you begin, the calculator provides you with the option to view a snapshot of administration fees for your client, or complete a more detailed total cost to client assessment. You can switch between these modes by clicking the drop down menu in the top left hand corner. 8
Adding & editing accounts (1/) In some instances, you may wish to edit your client s existing investment options (eg to see the investment cost benefit of including more group products), or add an additional account (eg add a currently unlinked account to see the affect of linking on your client s fees). In order to: 1. edit an existing account, simply click Edit Account Details and select the account to edit. add another account to your total cost calculation, click Add/Delete Account, Add Account 1 9
Adding & editing accounts (/) In total cost to client mode, once you have elected to add a new account (eg to see the affect of a previously unlinked account on fees), or edit an account (eg to see the affect of including more group product), from the home screen. Using the yellow fields, you can: 1. input customer name, account number /type. customise your Adviser Service Fees and input any Dealer Facilitation Fee agreed with the client 3. elect to link accounts for fee calculation (by choosing Yes ) 4. compare with the client s current pricing model 5. select the input method ($ or %; Management Fee or ICR), and 6. Add/Delete investment options. 1 Tips Remember to Save Details. Some fields will default if you have imported client data from n-link. 3 4 5 5 6 10
Linked accounts To enable calculation of benefits based on linking, the n-link calculator will automatically import accounts that currently form a linking group with your client s account. Alternatively, you may choose to add an account to be linked with a new client manually. To remove a linked account from your display and calculation: 1. go to Add / Delete Account on the calculator home screen, and. click the account to remove and choose Delete Selected. 1 Tips To reinstate a linked account later, you must re-launch the calculator or enter the details manually via the home screen ( Add / Delete Account, Add Account ). To ensure that the benefits of account linking are displayed in client reporting, make sure that the Balance of Linked Accounts section is completed. 11
Editing off-menu investment options Imported client files which include off-menu investment options can be edited direct on the screen (you will need to enter a Management fee or ICR) or using the Search Box. To use the Search Box: 1. type the APIR Code or Name of the option in the space provided and hit enter 1. a dialog box will inform you the investment option was not found, click Ok 3. the Search Box will appear. You can click Add Off-Menu Fund to proceed 3 1
Reporting Once you ve completed your data input, you can generate reports on the results to provide you and your client with a quick overview of the pricing offered. Simply: 1. go to Generate Report on the calculator home screen, and. choose the report(s) you would like and click the Generate Reports button. 1 Tips If you have linked an account or balance to your client, reports will show the line Less Linking Benefit. This displays the amount the client saves in fees due to linking. You can generate reports from all screens in the calculator. 13
Assessing New Clients 14
Finding the calculator (investinfo) The Series Cost to Client Calculator can continue to be accessed for new clients by logging in to investinfo.com.au/fcone and heading to the Series toolkit. FC ONE Series toolkit 15
Selecting calculation mode Before you begin, the calculator provides you with the option to view a snapshot of administration fees for your client, or complete a more detailed total cost to client assessment. You can switch between these modes by clicking the drop down menu in the top left hand corner. 16
Adding & editing accounts (1/) In some instances, you may wish to modify your client s investment options after you have input them (eg you may wish to include more group products to see the impact on investment costs). Alternatively, you may wish to add a new or additional account to link with your client s account (eg to start your calculation, or see the affect of linking on your client s fees). In order to: 1. add an account to your total cost calculation, click Add/Delete Account, Add Account. edit an account you have entered, click Edit Account Details and select the account to edit 1 17
Linked Accounts You may choose to add an account (or nominate an account balance) to be linked with a new client manually. To do this when you are adding (or editing) an account, select the following next to the field Use total balance of accounts? : Yes the calculator will use the combined balances of all accounts entered to calculate the administration fee (ie if you are planning to add multiple accounts) No the calculator will allow you to enter a balance to use for linking calculations (ie you know the balance of the other account and don t want to add the details separately) Tips To reinstate a linked account later, you must re-launch the calculator or enter the details manually via the home screen ( Add / Delete Account, Add Account ). To ensure that the benefits of account linking are displayed in client reporting, make sure that the Balance of Linked Accounts section is complete. 18
Adding & editing accounts (/) In total cost to client mode, once you have elected to add a new account (eg to see the affect of a previously unlinked account on fees), or edit an account (eg to see the affect of including more group product), from the home screen. Using the yellow fields, you can: 1. input customer name, account number /type. customise your Adviser Service Fees and input any Dealer Facilitation Fee agreed with the client 3. elect to link accounts for fee calculation (by choosing Yes ) 4. compare with the client s current pricing model 5. select the input method ($ or %; Management Fee or ICR), and 6. Add/Delete investment options. 1 3 Tips Remember to Save Details. 4 5 5 6 19
Adding on-menu investment options (1/3) There are a number of convenient ways to add investment options to your calculations. For on menu funds: 1. in the Add Account or Edit Account Details screen, click Add Options, and 1. a Search Box with all of the current on menu investment options will appear. 0
Adding on-menu investment options (/3) To use the investment option Search Box (for on menu funds only): 1. you can search for the investment option you require by Name or APIR Code (whole or partial), or select the Investment Option Type you require 1. click the type of search you are performing to get results (eg Search By Type) 3. when your results appear, you can click and Add Selected Fund to your list, and 4. when you are ready to add these, choose Submit 3 Tips If you make a mistake, just choose the fund you want to remove and click Remove Selected Fund. You can double click the Investment Option to add it to, or remove it from, the Funds to Add box. 4 1
Adding on-menu investment options (3/3) You don t have to use the Search Box to add on menu investment options. If you know the Name or APIR Code of the investment option you want to add, you can just type the APIR Code or Name of the option in the space provided and hit enter. The Search Box will pop up to confirm your selection. Tips On menu rates will be updated automatically if you re using the latest calculator. If you enter the exact APIR or Name, it will populate immediately without launching the Search Box. Warning! If you save the calculator to your computer, it will not continue to be automatically updated (eg with the latest ICR or Management Fee, or on-menu / off-menu investments). You need to re-launch the calculator from n-link or the toolkit to ensure you have the latest version.
Adding off-menu investment options You can add an off-menu investment option from the Search Box or by typing the name of the off-menu fund straight into the space provided. 1. Type the APIR Code or Name of the option in the space provided and hit enter 1. If your entry was an off-menu fund, you ll be informed that it wasn t found, click OK 3. The Search Box will appear. You can click Add Off-Menu Fund to proceed after you have selected the Investment Option Type 3 3
Reporting Once you ve completed your data input, you can generate reports on the results to provide you and your client with a quick overview of the pricing offered. Simply: 1. go to Generate Report on the calculator home screen, and. choose the report(s) you would like and click the Generate Reports button. 1 Tips If you have linked an account or balance to your client, reports will show the line Less Linking Benefit. This displays the amount the client saves in fees due to linking. You can generate reports from all screens in the calculator. 4
More Information 5
More information This guide covers the key steps and activities that help you to use the Series Cost to Client Calculator. We can t cover everything here, but want to make sure you have access to all of the information you need to complete your assessments. More details on calculations (and troubleshooting) If you have any queries or issues relating to the Series Cost to Client Calculator, please refer to our Series Cost to Client Calculator Question & Answer. This is available with the calculator on the adviser toolkit at investinfo.com.au/fcone Any questions? If you have questions which are not covered in this reference guide or the Q&A, please contact your MLC Representative or call us on 133 65 between 8am and 7pm (AEST/AEDT), Monday to Friday. 6