Improve Service Quality: CA Insight DPM Integration with CA Spectrum Service Assurance. Walter Guerrero, Sr Software Engineer

Improve Service Quality: CA Insight DPM Integration with CA Spectrum Service Assurance Walter Guerrero, Sr Software Engineer

Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. 2 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

For Informational Purposes Only Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. 3 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Abstract See a preview (pre-release version) of the new connector linking CA Insight DPM and CA Spectrum Service Assurance Manager. This will allow you to add the database IT domain into the overall service quality mapping. 4 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Why Integration With CA Spectrum SA? To Solve The IT Service Challenge Users/Customers Why can t I complete my transaction? Stakeholders Why do users often see the problem before IT does? IT Operations App Why is this taking so long? Corporate & IT Executives Line of Business Owners What s happening in my domain? How is it affecting services? Users are What complaining should I prioritize on? Where is the problem? What caused it? Not my issue System DB Are we meeting users expectations or causing dissatisfaction? Network 5 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Why Integration With CA Spectrum SA? Problem Resolution is Often Slow 89% of IT organizations use triage teams to solve service performance problems Adapted from Enterprise Management Associates: 2008 Survey 6 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Why Integration With CA Spectrum SA? Triage Impacts Productivity For these cross-domain teams, what types of personnel are most often included? Enterprise Management Associates : 2008 Survey Slide 7 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM is Part of CA s Service Assurance Solution Advanced Service Modeling & Business Service Dashboard (CA Spectrum Assurance Manager) Root Cause and Fault Analysis (CA Spectrum Infrastructure Manager) Proactive Performance Management and Reporting (CA ehealth Performance Manager, CA Insight Database Performance Manager) Infrastructure Management USERS Services NETWORKS (DATA & VOICE) SYSTEMS (PHYSICAL & VIRTUAL) DB APP MGMT Energy Router Switch UCM Firewall Load Web Servers Oracle Apps Balancer 8 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

SQL Sybase Oracle Server DB2 LUW Database Performance Visibility Across IT Improve Collaboration To Quickly Resolve Issues Databases One collector of database performance information shared with other CA products, displayed within their consoles, in a way each of those users can understand Database Staff Service Modeling/Impact Application Staff Network Staff CA Insight DPM Server Staff CA Spectrum SA, CA Spectrum IM CA ehealth PM, CA Wily Introscope, CA NSM 9 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Databases As A Part Of Business Services Use Case Highlighting integration with CA Insight DPM and CA Spectrum Service Assurance

Forward Inc Trading Service Use Case > Trading service at Forward inc being monitored by Spectrum SA > Trading databases as part of service > Major spike on the Trading service due to market conditions based on news event 11 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Insight Connector for CA Spectrum SA CA Insight DPM Database Quality of Service (QOS) in CA Spectrum SA View Availability, risk, quality, and alarms are displayed 12 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Insight Connector for CA Spectrum SA Features > Information provided to CA Spectrum SA Database quality of service (QOS) information Database alarms provided Alarms with the corresponding severity value and mapping provided Service and root cause analysis for databases provided > Ability to map the database instances as part of a service 13 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Insight Connector for Spectrum SA Architecture CA Insight DPM Workspace Database performance information (health, metrics, and alarms) sent to CA Insight DPM DBMS Physical Insight Knowledge Agents Insight Connector for Spectrum SA Database Staff View DBMS Insight Knowledge Agents Cloud IT Management View CA Spectrum SA Server Spectrum SA Insight Connector Database QOS and alarms sent to CA Spectrum SA DBMS VM VM VM VM Virtual Insight Connector for Spectrum SA Insight Knowledge Agents Insight Connector for Spectrum SA 14 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Additional Enhancements Insight Connector for CA Spectrum SA > Proposed future enhancements Database metrics for (MS SQL Server, DB2 for LUW, and Sybase) Tablespace metrics for Oracle Table metrics for (Oracle, DB2 for LUW, and MS SQL Server) Lock activity metrics > These metrics allow for the creation of a more comprehensive service view of a database 15 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM Integrated With CA Spectrum SA Database instances are part of the Spectrum SA service Databases can be modeled as part of the SA service 16 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM Alarms Within CA Spectrum SA > CA Insight DPM alarms multi-threshold mapped Critical Major Minor > CA Insight DPM controls firing and clearing of database alarms > User can create custom alarms, which will be mapped accordingly in Spectrum SA 17 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM Service Impact > Insight connector provides different service impact values Quality Service > Activity of CA Insight DPM alarms affect service impact > CA Insight DPM QOS affects quality impact 19 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Database Impact on Service Quality CA Insight DPM provides real-time alarms to CA Spectrum SA on issues that can impact the service quality 20 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Spectrum SA/CA Insight DPM Interaction At Console Level > Graphical view of database instance in service > Alarms interaction between CA Insight DPM and CA Spectrum SA > Visual view of root cause and quick remediation of db issue 21 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Insight Connector at Spectrum Console Visual cues of database conditions Root cause analysis review of database condition for quick remediation 22 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM r11.3 Features > New Enterprise view for DBAs > Custom views for DBAs > Enhanced Structured Query Language (SQL) Analysis > DB2 z/os Performance Displays > New scans > Enhanced ehealth/spectrum/wily Introscope Integrations 23 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight DPM r11.3 Enterprise View Enterprise View of all DB instances being monitored by CA Insight DPM 24 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

CA Insight/CA Spectrum SA View of DB QoS DB QoS is the same at the Insight view and the Spectrum SA 25 October 13, 2009 Improve Service Quality CA Insight DPM Integration with CA Spectrum SA Copyright 2009 CA

Demonstration

Thank You!