MiVoice MX-ONE Release 6.1 Core Installation & Maintenance Format: Remote Leader-Led Audience: Technicians, Installers & Maintainers Duration: 5 Days Course ID: T-MXONE-6-1-C1-IM-RLL Overview The MiVoice MX-ONE Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking. This course qualifies new technicians with MiVoice MX-ONE I&M Certification and qualifies them for Core MiVoice MX-ONE system support. Prerequisites In order to enroll in this course, students must have: Voice and Data Technology Primer Self-Study Networking 4 VoIP (or current CCNA or CTP certification) SIP School SSCA (or have passed SIP Challenge Exam) MiVoice MX-ONE Primer Self-Study MiVoice MX-ONE Introduction to Linux Commands To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course. IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course. Equipment Requirements and Setup Requirements: Given that this course is delivered remotely, students must have the following equipment: One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing. Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access. Three Mitel SIP Phones (68xxi series). One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable. Web Camera is required for the monitored exam on the last day of the course Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met. NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment. Topics The following topics are covered during this training: System Overview Main Components Recovery DVD Software Architecture Data Structure MiVoice MX- ONE Management Suite MX-ONE Service Node Manager Login MX-ONE Manager Provisioning (MP) 4/29/2016 9:43:00 AM Page 1 of 5
Special Consideration when Logging in Security System Management User Accounts Command Line Interface and Root Access PuTTY Common Linux Commands Used WinSCP Licensing Overview User Licensing New license for MiVoice MX-ONE rel 6.1 License Application and Installation License Print command Update System with New License Impact of Replacing Hardware (LIM Repair) to Licensing MP Display of License Information System Installation and Basic Maintenance Hardware Architecture System Installations Overview Telephony Server Installation Virtual Server Installation Finishing the Install and Configure MX-ONE Telephony System OS and Telephony Server Installation Initial Keyboard and Timezone configuration For Telephony Server Install Network and System Configuration Installation of other Servers Completing the Configuration Upgrades Manager Provisioning Accessing Manager Provisioning User and Extension Data User Types User Services Synchronization of Data between MP and Subsystems Import and Export Reset Password Self-Provisioning for End-Users Authentication Passwords Authentication Server for Manager Telephony System Security Logs Audit Trail Logs IPSec Web Server Information Preparation Installation (mxone_maintenance script) Standalone Installation Coexistence Installation with Server 1 MP Manual Installation Access Manager Provisioning MP Upgrade Extensions DHCP IP Phone Provisioning Number Management Common Service Profile IP Phone Software (SW) Server 4/29/2016 9:43:00 AM Page 2 of 5
Connect the Configuration File to MTS Retrieve the Backup Copy How to Start a New Phone Boot Flow Chart Connecting the Phone to a Network Extension creation during User creation Add an Extension to MP Associate Extensions with Users Logging in the Phone to the MX-ONE Softkey/Programmable Key Web User Interface Using a Code on the Phone Features Shared Call Appearance (SCA) SIP Terminal SCA Programming Multiple Terminal Service (Forking) and Parallel Ringing Parallel Ringing Forking Functional Overview Answering Positions Priority of Multiple Terminal Service Call Distribution Programming Secondary Extensions Programming Delay Seizure List Personal Number Lists Diversion (Call Forwarding) Common Category vs Common Service Profiles Programming Call Diversion Programming Application of Common Service Profile Groups Programming Hunt Groups Programming Hunt Group Member Adding Extensions to Hunt Groups from MP Call Pickup Call Pickup Group Types Programming Call Pickup Adding Extensions to Call Pickup Groups from MP Extra Directory Number (EDN) Setting Keys from MP System Backups Types of Backups Cron Manager Provisioning - Backup MiVoice MX-ONE Database Backup MiVoice MX-ONE Safety Backup Restore System Recovery Data Backup and Data Restore Config_mirror and Config_restore Safety backup Backup Schedule Recommendation Call Routing Network Private Network Signaling Public Network Signaling Networking Notes Trunk Hardware Analog Trunk Units Digital Trunk Units RTP Resource Usage IP Route Calls Example 4/29/2016 9:43:00 AM Page 3 of 5
ISDN Route Calls Example Basic signaling CAS and CCS Basic Routing Route Configuration SIP Trunk Function Description Creating a basic SIP trunk Extended Services for Outgoing Traffic Number_data_initiate (Command Line) A-number Request from the Public ISDN LCR Least Cost Routing Alarm and Fault Handling Internal Telephony Server tools call_trace switch_connection_list alarm trace alarm_action rtp_resource rtp_resource -print status core_report diagnostic_ldap diagnostic_print debug_dump Trace SNMP Board and device management Log files LAN trace start -system restart Recovery mode Media Gateway Unit (MGU) IP Line Unit (IPLU) 6700i and 6800i SIP Phones Redundancy MX-ONE Redundancy Options Prerequisites Limitations Network Redundancy Server Redundancy HLR Backup/Redundancy Standby Server Redundancy Standby Server Redundancy Configuration Setting the Fallback type Setting the Fallback Priority Switched Network Redundancy Switched Network Redundancy Configuration HLR Backup/Redundancy Best practice configuration Virtualization 4/29/2016 9:43:00 AM Page 4 of 5
Emergency Calling Emergency Number A-Number and A-Number TON Logged-Off IP Telephones (Using H.323) Logged-Off IP Telephones (Using SIP) IP Telephones Using SIP and Logged-On IP Telephones Using H.323 MX-ONE Configuration Location Information Branch Office Scenario Additional Recommended Training NA Terms & Conditions The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries. 4/29/2016 9:43:00 AM Page 5 of 5