VMware AirWatch Telecm Guide Wrkspace ONE UEM v9.5 Have dcumentatin feedback? Submit a Dcumentatin Feedback supprt ticket using the Supprt Wizard n supprt.air-watch.cm. This prduct is prtected by cpyright and intellectual prperty laws in the United States and ther cuntries as well as by internatinal treaties. VMware prducts are cvered by ne r mre patents listed at http://www.vmware.cm/g/patents. VMware is a registered trademark r trademark f VMware, Inc. in the United States and ther jurisdictins. All ther marks and names mentined herein may be trademarks f their respective cmpanies. 1
Table f Cntents Chapter 1: Telecm Management 4 Intrductin t Telecm 5 Supprted Platfrms 6 Getting Started 6 Chapter 2: Telecm Wizard 7 Setup Deplyment - Fundatinal 8 Setup Deplyment - Advanced 9 Chapter 3: Telecm Usage Mnitring 10 Telecm Dashbard 11 Plan Usage Details fr Telecm Assets 15 Device Details 16 Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only 18 Cnfigure Telecm Management fr Apple ios and Andrid 19 Cnfigure Telecm Management - Blackberry 20 Telecm Plans 21 Telecm Plan List 21 Create a Telecm Plan 22 Cnfigure Dynamic and Static Assignment 24 Manage Telecm Plans 25 Chapter 5: Telecm Plicy Enfrcement 26 Cmpliance Plicy Rules by Platfrm 27 Cnfigure Telecm Rules fr SAFE Devices 28 Create Netwrk Usage Rules 29 Chapter 6: Data Raming Mitigatin 30 Disable Raming fr ios 31 Cnfigure Default Raming Settings Override fr ios 31 Prevent Raming fr Andrid 31 2
Chapter 7: Telecm Reprts 33 Access Telecm Reprt Data 34 Subscribe t a Reprt 35 3
Chapter 1: Telecm Management Intrductin t Telecm 5 Supprted Platfrms 6 Getting Started 6 4
Chapter 1: Telecm Management Intrductin t Telecm Wrkspace ONE UEM allws yu t manage individual plicies fr mbile devices in the Wrkspace ONE UEM Admin Prtal under the Telecm tab. Wrkspace ONE UEM ffers tw slutins fr Telecm Management: Telecm Fundatinal and Telecm Advanced. Telecm Fundatinal slutin is available as a standard feature f yur Wrkspace ONE UEM cnsle. Wrkspace ONE UEM precnfigures the data limits. Telecm Advanced slutin prvides mre custmizatin ptins. The Telecm Management capabilities fr bth fundatinal and advanced are detailed in the table belw. Functinality Fundatinal Advanced Dashbard List View Telecm Device Details Plans Cmpliance This guide details the varius functinality f telecm management. As Telecm Advanced has mre capabilities, this guide will ften discuss functinality nt available t Telecm Fundatinal users. Please cntact Wrkspace ONE UEM supprt t discuss the best Telecm management slutin fr yur rganizatin. Telecm Fundatinal Telecm Fundatinal capabilities includes basic functinality such as the ability t: Track device data usage, vice usage, and SMS usage. Cntrl raming such as the ability t disable sync ver the raming. View dashbard analytics. Telecm Advanced Yu have the ability t track telecm data in sme ways using custm settings, prfiles, and cmpliance plicies frm the UEM cnsle such as: Cnfigure telecm plans with specific telecm data, vice, and messaging limits. Assign plans manually r autmatically t mbile assets based n multiple device attributes. Cnfigure telecm plans with pled usage fr calls, messages, and data. Perfrm cmpliance actins including end-user ntificatins, escalatins, and device restrictins if usage limits are exceeded. 5
Chapter 1: Telecm Management Supprted Platfrms Telecm mnitring and management capabilities differ based n the device mdel and perating system. Additinal infrmatin n specific telecm data features that Wrkspace ONE UEM supprts n devices and perating system versin pairings can be fund within the UEM cnsle. Platfrm Platfrm Versin Usage Tracked Andrid 3.2+ Vice, SMS, Data ios 4.1+ Data BlackBerry 5.0 Vice, SMS Limited supprt may be available fr ther devices r perating systems. Refer t the User Guide f the relevant platfrm r cntact AirWatch Supprt fr mre infrmatin. Getting Started Befre getting started with the Wrkspace ONE UEM Telecm Management slutin, yu must knw the pre-requisites t streamline the prcess. These pre-requisites help yu t experience the cmplete benefits f the prduct: Telecm management can be enabled nly in yur tpmst rganizatin grup. In Andrid devices, the cmmunicatin between devices and cnsle (that is, sending samples and telecm usage data frm device t cnsle) happens in presence f the telecm service applicatin. This applicatin gets installed autmatically nt the device during Wrkspace ONE UEM Agent enrllment if the device is set t cllect Telecm usage infrmatin. In ios/blackberry devices, the samples frm the devices are sent thrugh the agent. Mre infrmatin n telecm management is explained in the fllwing sectins. A Nte Abut ios Devices Reprting Data Usage Please nte that if yu cnfigure Telecm Management in the UEM cnsle and then enrll ios devices, in that rder, then the AirWatch Agent shuld start reprting data usage immediately under device details. Hwever, if ios devices are enrlled first, and then yu cnfigure Telecm Management, then the end user must select the AirWatch Agent frm their device t receive the new settings (assuming the AirWatch Agent is running in the backgrund). If the AirWatch Agent is nt running n the device, the agent must be launched t receive the new settings and t start cllecting Telecm usage data. A best practice is t turn n the Backgrund App Refresh setting in the Apple ios Agent (Grups & Settings > All Settings > Devices & Users > Apple > Apple ios > Agent Settings). This ensures the AirWatch ios Agent, when running as a backgrund app n the device, checks int the UEM cnsle n a regular basis s that settings are updated and Telecm usage data is cllected. The end user is nt required t launch the AirWatch Agent. If the app is clsed by the user r the device is rebted, the app needs t be relaunched t remain in the backgrund unless the device is rebted r the app is stpped frcefully. Querying r reprting f the cellular data usage fllws a frequency f nce per day nly. 6
Chapter 2: Telecm Wizard Setup Deplyment - Fundatinal 8 Setup Deplyment - Advanced 9 7
Chapter 2: Telecm Wizard Setup Deplyment - Fundatinal The Telecm wizard guides yu thrugh the initial setup f yur telecm assets. The Telecm wizard can be accessed by selecting Telecm frm the main menu in the UEM cnsle. T setup deplyment using the Telecm Wizard: 1. Select Cnfigure t begin the setup prcess. The Telecm Settings page appears. 2. Cnfigure the telecm data that yu want t cllect fr each supprted platfrm. Select Next. Apple ios Wrkspace ONE UEM uses the AirWatch Agent riginally dwnladed t the device fr enrllment purpses and t cllect telecm data frm ios devices when telecm data cllectin is enabled. The agent runs in the backgrund. Yu can nly cllect Cellular Data Usage frm Apple ios devices. Andrid Wrkspace ONE UEM uses a Telecm Service app t cllect telecm data frm Andrid devices. This applicatin installs autmatically upn device enrllment when telecm is enabled and runs in the backgrund. The three types f telecm data cllected frm Andrid devices are Call Lgs, SMS Lgs, and Cellular Data Usage. 3. Cnfigure the privacy settings by specifying what telecm usage data are cllected and displayed in the UEM cnsle. The settings may take a few hurs t take effect. Yu can make selectins by telecm data element and by device wnership. Fr example, yu can cllect and display raming status fr Crprate-Dedicated and Crprate-Shared devices, but ignre it fr Emplyee- Owned devices. The fllwing telecm privacy settings are cnfigurable in the UEM cnsle: Carrier/Cuntry Cde Raming Status Cellular Data Usage Call Usage SMS Usage Hver ver the applicable radi buttn t run a selectin pp-up windw with icns representing hw t manage telecm data cllectin f this telecm data element. Select the icn representing hw t manage telecm data cllectin fr the specific element and device wnership pairing. 4. Review yur selectins, and select Previus t mdify them if necessary r Save & Clse t save the settings and return t the Telecm Management Settings page. Yu may disable this wizard in tw ways: Prceed thrugh the steps t cmplete the initial setup as detailed in this sectin. When yu select Finish, the Wizard deplys yur setup and turns itself ff. Select Dn't shw this message again and clse the Wizard. 8
Chapter 2: Telecm Wizard Setup Deplyment - Advanced The Telecm Wizard guides yu thrugh the initial setup f yur telecm settings. Access the Telecm Wizard by selecting Telecm frm the main menu in the UEM cnsle. Unlike Telecm Fundatinal, summary f the Telecm Management cnfiguratin is seen in Telecm Advanced. T setup the deplyment using the Telecm Wizard: 1. Select Cnfigure t begin the setup prcess. The Telecm Settings page appears. 2. Cnfigure the telecm data yu want t cllect fr each supprted platfrm. Select Next. Apple ios Wrkspace ONE UEM uses the AirWatch Agent riginally dwnladed t the device fr enrllment purpses t cllect telecm data frm ios devices when telecm data cllectin is enabled. The agent runs in the backgrund withut the end-user interactin. Yu can nly Cllect Cellular Data Usage frm ios devices. Andrid Wrkspace ONE UEM uses a Telecm Service App t cllect telecm data frm Andrid devices. This applicatin is installed autmatically upn device enrllment when telecm is enabled and runs in the backgrund withut the end-user interactin. The three types f telecm data cllected frm Andrid devices are Call Lgs, SMS Lgs, and Cellular Data Usage. 3. Cnfigure the privacy settings by specifying the telecm usage data t be cllected and displayed in the UEM cnsle. The settings may take a few hurs t take effect. Yu can make selectins by telecm data element, and als by device wnership. Fr example, yu can cllect and display Raming status fr Crprate-Dedicated and Crprate-Shared devices, but ignre it fr Emplyee- Owned devices. The fllwing telecm privacy settings are cnfigurable in the UEM cnsle: Carrier/Cuntry Cde Raming Status Cellular Data Usage Call Usage SMS Usage Pint the cursr ver the applicable radi buttn t run a selectin pp-up windw. Select the icn representing hw t manage telecm data cllectin fr the specific element and device wnership pairing. 4. Select Next t prceed t the Summary page. 5. Select Save & Clse t save the settings and return t the Telecm Management Settings page. Select Save and View Plans t create and manage telecm plans. Yu can disable the Wizard in tw ways: Prceed thrugh the steps t cmplete the initial setup as detailed in this sectin. When yu select Finish, the Wizard deplys yur setup and turns itself ff. Select Dn't shw this message again and clse the Wizard. 9
Chapter 3: Telecm Usage Mnitring Telecm Dashbard 11 Plan Usage Details fr Telecm Assets 15 Device Details 16 10
Chapter 3: Telecm Usage Mnitring Telecm Dashbard The Telecm Dashbard prvides a view f all yur deplyment related analytics. The Dashbard displays usage and raming analytics fr yur deplyment that includes devices under the current Organizatin Grup with Telecm plans assigned t them. The Telecm dashbard is available fr bth Telecm Fundatinal and Telecm Advanced users. The functinality f this sectin varies based n yur cnfiguratin and the differences are detailed in this sectin. T access the Telecm Dashbard, navigate t Telecm > Dashbard frm the UEM cnsle. Use the Dashbard t track calls, data, and SMS usage acrss different plans. The Telecm Fundatinal dashbard displays the fllwing infrmatin: Mnthly usage ranging frm lw t high can be seen by hvering ver the graph with their muse pinter Raming Status shws the number f devices that either are raming r nt. The Telecm Advanced dashbard displays the fllwing infrmatin: Plan Utilizatin fr individual and pled plans. Usage Histry fr the three highest usage plans Raming usage fr all devices is shwn here The three largest plans and device cunt The data that displays n the Telecm Dashbard is subject t the Privacy Settings yu cnfigure in the System Settings. Fr example, if yu d nt cllect r display any call, data r SMS usage statistics fr emplyee-wned devices, then the Telecm Dashbard des nt display this infrmatin. The plan filter in the tp-right crner f the screen filters all the graphs dwn t a particular plan. Viewing the Telecm Fundatinal Dashbard The Telecm Fundatinal dashbard has mre simple telecm infrmatin. Yu can view usage and raming details graphed here. Usage The Usage sectin shws the usage fr calls, data, and SMS messages cmpared t the limits pre-cnfigured by Wrkspace ONE UEM. The graph displays lw t very high threshld values. Devices listed as Nt Reprted have nt reprted any usage details t Wrkspace ONE UEM and may warrant further investigatin if this is unexpected. 11
Chapter 3: Telecm Usage Mnitring Usage limits are set by Wrkspace ONE UEM as fllws: Range Calls Data Messages Very Lw 0 t 499 minutes 0 up t 1 GB 0 t 499 messages Lw 500 t 999 minutes 1 up t 2 GB 500 t 999 messages Medium 1000 t 1499 minutes 2 up t 3 GB 1000 t 1499 messages High 1500 t 1999 minutes 3 up t 4 GB 1500 t 1999 messages Very High 2000+ minutes 4+ GB 2000+ messages Hver ver each individual usage sectin t expand the view. Raming The Raming sectin shws histry, status, and data usage fr all telecmenabled devices. Devices are gruped accrding t hw much they have ramed. These devices are nt raming presently. Fr example, 4% f devices have ramed frm 1-7 days, and 3% have ramed fr between 1-4 weeks, in the past 30 days. Viewing the Telecm Advanced Dashbard The Telecm Advanced Dashbard displays mre detailed infrmatin. Yu can view plan utilizatin, usage histry, raming, and tps plans fr all telecm-enabled devices. Plan Utilizatin The Plan Utilizatin sectin shws the usage statistics fr vice, data, and SMS message cmpared t the plan limits yu cnfigure as part f the telecm plan creatin. Devices listed as Nt Reprted have nt reprted any usage details t Wrkspace ONE UEM and may warrant further investigatin if this is unexpected. There are tw types f graphs shwn here, Individual and Pled. Individual is selected by default. Nt Reprted, Nt Supprted, and Private clumns display nly if ne f the three usages has devices t graph. If there are n devices that match this criteria is enrlled, then the categry des nt appear. 12
Chapter 3: Telecm Usage Mnitring Cnfiguring Pled Data Limits If yu select t view Pled data usage, the charts are updated t shw pled data usage. Pled plan usage ranges can be cnfigured frm the System Settings pages. Navigate t Telecm > Settings t view the Telecm General page. On the Telecm General page, cnfigure usage limits in the Pled Plans Usage Ranges sectin. Changing the Pled Plan Usage ranges in the System Settings menu nly cnfigures hw users' plan cnsumptin is displayed n the Telecm Dashbard, and is fr reference purpses nly. Data presented and cnfigured in the UEM cnsle may nt reflect actual carrier billing. Wrkspace ONE UEM default values fr Usage Ranges are: Range Calls Data Messages Very Lw 0 t 499 minutes 0 up t 1 GB 0 t 499 messages Lw 500 t 999 minutes 1 up t 2 GB 500 t 999 messages Medium 1000 t 1499 minutes 2 up t 3 GB 1000 t 1499 messages High 1500 t 1999 minutes 3 up t 4 GB 1500 t 1999 messages Very High 2000+ minutes 4+ GB 2000+ messages Current Setting Select whether t Inherit r Override the displayed settings. Inherit means use the settings f the current rganizatin grup's parent OG, while Override enables the settings fr editing s yu can mdify the current OG's settings directly. Enable Telecm Management - Disabling Telecm Management remves an administratr's ability t cnfigure and mnitr telecm usage. Pled Plan Usage Ranges - Custmize hw yur OG's telecm usage appears in the Dashbard. Child Permissin Select the available behavir f child rganizatin grups that exist belw the currently selected rganizatin grup. Inherit nly means child OGs are nly allwed t inherit these settings. Override nly means they verride the settings, and Inherit r Override means yu can chse t inherit r verride settings in child OGs that exist belw the currently selected OG. Usage Histry The Usage Histry sectin shws the vice, data, and SMS message statistics fr all devices assigned t a telecm plan in the UEM cnsle. Pled plans fr calls, data, and SMS are represented by the red hrizntal line, which indicates an verage fr the plan. This sectin displays the past three billing cycles fr each plan. Selecting a bar graph sectin displays the Device List View f each device that falls under the plan. Hver ver each individual clumn t expand the view. 13
Chapter 3: Telecm Usage Mnitring Tp Plan The Tp Plan graph shws the number f devices in yur varius assigned telecm plans. Selecting any ne f these sectins displays the Device List View f each device assigned t that plan. Raming The Raming sectin shws raming statistics f telecm-enabled devices. 14
Chapter 3: Telecm Usage Mnitring Histry If any devices ram during the billing cycle, Wrkspace ONE UEM adds the duratin, and this graph represents the ttal sum f all raming time during the current billing cycle. Fr example, a device might shw five days f raming, but it may nt be raming currently. This means that the device ramed fr ne day tw weeks ag, and fur days last week. Devices listed as Nt Reprted have nt reprted any usage details t Wrkspace ONE UEM and may warrant further investigatin if this is unexpected. Status This graph shws the current raming status acrss all devices during the billing cycle. The different statuses are: Apprved Devices listed as Apprved are thse which Wrkspace ONE UEM flags as raming and are allwed t ram. The devices are allwed t ram because the assigned telecm plan allws it t ram. Nt Apprved Devices listed as Nt Apprved are thse which Wrkspace ONE UEM flags as raming and are nt allwed t ram. The devices are nt allwed t ram because the assigned telecm plan des nt allw it t ram. Fr mre infrmatin abut allwing (fr Apprved) r preventing (fr Nt Apprved) devices frm raming, see Disabling Raming (ios), Default Raming Settings Override (ios), and Raming Preventin (Andrid). Yu can als apprve Raming when creating a telecm plan. Nt Raming Devices listed as Nt Raming are nt in raming presently. Nt Reprted Devices listed as Nt Reprted have nt reprted any usage details t Wrkspace ONE UEM and may warrant further investigatin if this is unexpected. Data Usage The data usage f the devices that was flagged as raming during the billing cycle. Devices listed as Nt Reprted have nt reprted any usage details t Wrkspace ONE UEM and may warrant further investigatin if this is unexpected. Plan Usage Details fr Telecm Assets Frm the List View page, yu can view detailed infrmatin n vice, messaging, data, and raming f devices. Usage fr vice, messages, and data that are registered int a pled plan is indicated with a Pled tag next t the data. T view the abve mentined details, navigate t Telecm > List View. Telecm Fundatinal and Telecm Advanced users are able t view the Device Details page and List View discussed in this sectin. The available infrmatin between the tw may differ. The general clumns fr vice, messaging, data, and raming tabs n the list view page are listed in the table belw. Clumn Last Seen General Inf User Peak Vice (Min)* Message Descriptin Displays the mst recent date and the time during which the device was successfully queried by Wrkspace ONE UEM. Displays the Name f the device and wnership type. Displays user infrmatin including username and email address. Displays the number f minutes used during the cnfigured Peak Vice Time Interval. Displays the message usage f the device against the actual set limit. 15
Chapter 3: Telecm Usage Mnitring Clumn Descriptin Data (MB) Displays the data usage f the device against the actual set data usage limit. Plan Details* Displays the telecm plan assigned t the device. *Telecm Advanced nly. The clumns particular t the Raming tab n the list view page are: Clumn Raming Data Usage (MB) Raming Status Descriptin Displays the data usage The status f the device while in raming: Unapprved Raming Devices marked with an are thse which Wrkspace ONE UEM flags as raming during the billing cycle and are nt allwed t ram due t the selected plan attribute in the UEM cnsle. Current Cuntry/Hme Cuntry Current Carrier/Hme Carrier Plan Details* *Telecm Advanced nly. Nt Raming Devices marked with an are thse which are nt flagged as raming presently. Fr mre infrmatin abut allwing (fr Apprved) r preventing (fr Nt Apprved) devices frm raming, see Disabling Raming (ios), Default Raming Settings Override (ios), and Raming Preventin (Andrid). Displays the cuntry where the device is cnnected. Displays the name f the service prvider t which the device is cnnected. Shws which plan the listed device is assigned t. Device Details Frm the Device Details tab, yu can view the telecm related data fr that specific device, including call, data, message, and raming statistics. Select a device frm the Telecm List View page t pen the Device Details Telecm Tab fr the particular device. Andrid devices display calls, messages, data, and AW App usage details whereas ios devices display nly data. This feature is available nly if there is Telecm Advanced settings. Shw Latest Usage - Advanced UEM cnsle Server stres the telecm usage statistics and these statistics are updated n a scheduled basis. Because f this, there may be a discrepancy between a device's usage statistics that have been stred in the Cnsle Server and 16
Chapter 3: Telecm Usage Mnitring thse that appear n the UEM cnsle. By default, yu see the data as it was reprted at the time f the last scheduled update. If yu want t see the abslute latest updates, which may nt yet have been prcessed, then yu can select the Shw Latest Usage ptin n each Device Details page. A message displays indicating that the data yu nw see may nt be included in the calculatins used fr data usage limits r cmpliance plicies. Calls Frm the Calls page yu can view the call histry f the last three billing cycles, in additin t the individual calls made and the duratin f the calls. Data Frm the Data page yu can view the data histry f the last three billing cycles, in additin t the individual data transfers made and the amunt f data sent and received. Messages Frm the Message page yu can view the message histry f the last three billing cycles, in additin t the individual messages sent and received. The calls, data, and messages graphs shw if the plan is individual r pled. Raming Frm the Raming page yu can view the raming histry f a particular device. If there is raming activity fr the device, the activity displays under Raming Histry. This sectin als displays the ttal number f days it was raming, the raming carrier, and the raming cuntry. AW App Usage Frm the AW App Usage page yu can view the AW App usage histry f a particular device. Details abut different AW Apps being dwnladed and used can als be viewed. 17
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Cnfigure Telecm Management fr Apple ios and Andrid 19 Cnfigure Telecm Management - Blackberry 20 Telecm Plans 21 Telecm Plan List 21 Create a Telecm Plan 22 Cnfigure Dynamic and Static Assignment 24 Manage Telecm Plans 25 18
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Cnfigure Telecm Management fr Apple ios and Andrid Yu must cnfigure the Telecm Management settings that determines the types f data t cllect and frm whm t cllect it, befre creating and assigning telecm plans. Cnfigure the Agent Settings and telecm- specific Privacy Settings fr bth Apple ios and Andrid platfrms frm the Telecm Management wizard. T cnfigure the settings: 1. Navigate t Telecm > General. 2. Select Cnfigure. The Telecm Management wizard settings page appears. Select the type f data t be cllected fr each supprted platfrm. Apple ios Wrkspace ONE UEM uses the AirWatch Agent riginally dwnladed t the device fr enrllment purpses t cllect telecm data frm ios devices when telecm data cllectin is enabled. The agent runs in the backgrund withut the end-user interactin. Yu can nly Cllect Cellular Data Usage infrmatin frm Apple ios devices. Andrid Wrkspace ONE UEM uses a Telecm Service App t cllect telecm data frm Andrid devices. This applicatin is installed autmatically upn device enrllment when telecm is enabled and runs in the backgrund withut the end-user interactin. The three types f telecm data cllected frm Andrid devices are Call Lgs, SMS Lgs, and Cellular Data Usage. 3. Select Next. A Privacy settings page exclusive t telecm data appears. Cnfigure the privacy settings t specify exactly what data elements are cllected and displayed within the UEM cnsle. The settings may take a few hurs t take effect. Yu can make selectins by telecm data element, and als by device wnership. Fr example, yu can cllect and display Raming status fr Crprate-Dedicated and Crprate-Shared devices, but ignre it fr Emplyee- Owned devices. The fllwing telecm privacy settings are cnfigurable in the UEM cnsle: Carrier/Cuntry Cde Raming Status Cellular Data Usage Call Usage SMS Usage Pint yur muse ver the applicable radi buttn t start a selectin pp-up windw. Select the icn representing hw t manage telecm data cllectin fr the specific element and device wnership pairing: Cllect And Display Cllect D Nt Display 19
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only D Nt Cllect 4. Select Next. The Summary page appears. 5. Select Save and Clse r the Save & View Plans buttn t save the settings. The Save and View Plans buttn links the user t the Plans List page t create r assign plans t yur devices. The Save & Clse buttn saves the settings and send yu back t the Telecm Management Settings page. Cnfigure Telecm Management - Blackberry Unlike ther mbile devices where telecm data cllectin is enabled using Agent Settings, BlackBerry devices use a dedicated prfile deplyed t the device frm Wrkspace ONE UEM t manage telecm data cllectin. T cnfigure a Blackberry prfile with a Telecm paylad: 1. Navigate t Devices > Prfiles > List View. 2. Select Add and select BlackBerry as the platfrm fr the prfile. 3. Cnfigure the General settings fr the prfile t specify hw the prfile is deplyed and which devices receives it. 4. Select the Telecm paylad and select Cnfigure t set the fllwing: Setting Redirect 411 Sample Enabled Track Cntent Enabled Number f Sampled Calls Number f Sampled SMS Descriptin Enter a phne number fr the device t call if the end user dials 411. Select this check bx t enable SMS message sampling fr time and destinatin. Select this check bx t enable SMS message sampling fr cntent. Enter the number f calls t be cmpleted prir t the device sending call data t Wrkspace ONE UEM fr reprting purpses. Enter the number f SMS messages t be sent prir t the device sending SMS data t Wrkspace ONE UEM fr reprting purpses. 5. Select Save t add the prfile t Wrkspace ONE UEM r Save & Publish t add the prfile and immediately deply it t applicable BlackBerry devices. An alternate way t cnfigure agent settings and privacy settings fr Telecm Management is t navigate t the ios Agent Settings, Andrid Agent Settings, Device Privacy Settings separately and cnfigure it. Nte: Yu must cnfigure the Telecm Management settings that determines the types f data t cllect and frm whm t cllect it, befre creating and assigning telecm plans. 20
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Telecm Plans Telecm Fundatinal users cannt cnfigure and assign telecm plans. Wrkspace ONE UEM pre-cnfigures the usage limits, and can be viewed in the Dashbard. Cntact Wrkspace ONE UEM supprt t discuss the best Telecm slutin fr yur rganizatin. Individual and Pled Plans Yu can cnfigure telecm plans fr individual r pled usage. Yu can view the plan type when yu create r edit a plan, and when yu view the usage details. When yu create limits fr individual plans, the usage limits apply t the assigned device. Fr example, if yu set the vice limit t 1,000 minutes, then that may mean 1,000 minutes per device registered within the plan. Pled plans share usage fr all devices that are registered. If yu set a vice limit f 1,000 minutes, then all devices registered shares these minutes. Individual and pled plans can be cnfigured fr vice, message, and data plan limits. Telecm Plan List The Telecm Plan List allws yu t view, edit, r manage Telecm plans. Navigate t Telecm > Plan List t view the list f available plans. The general clumns fr the plan list are listed in the table belw. Setting General Inf Vice Limit Message Limit Data Limit Vice Utilizatin Message Utilizatin Data Utilizatin Billing Cycle Resets Active/Assigned Descriptin Displays the plan name, cuntry, and carrier. Displays the ttal number f vice minutes used fr all devices in the plan. Displays the number f messages used fr all devices in the plan. Displays the data used in MB r GB per device fr individual plans. Displays the number f minutes used fr all devices enrlled in the plan. Displays the number f messages used fr all devices enrlled in the plan. Displays the ttal data usage fr all devices enrlled in the plan. Data utilizatin is calculated fr the current billing cycle based n mnthly usage fr all devices enrlled in the plan. Shws the date the billing cycle resets. Details hw many devices are active r assigned within the plan. Fr pled plans, the vice, message, and data limit clumns shw as Shared limits between all devices. If the vice, message, and data plans are pled plans, the utilizatin clumns fr each shws a percentage f used data between all devices (the limit is shwn in parentheses). 21
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Create a Telecm Plan Use Wrkspace ONE UEM Telecm Management functinality t create and assign the telecm plans bth t currently enrlled devices and t any devices yet t be enrlled. Cnfigure plans with specified carriers, usage limits, peak usage intervals, and billing cycle dates. Yu can allcate mbile assets t plans thrugh device search, list entry, r bulk uplad. Fr devices with n assigned telecm plan, use autmated rule-based dynamic assignment t assign plans by cuntry, carrier, rganizatin grup, and user grup. Once cnfigured and assigned, cmpliance plicies can be enfrced fr telecm plans. T create a Telecm plan: 1. Navigate t Telecm > Plan List and select Add a Plan r select the check bx next t a current plan. Select Cpy t cpy the details f an existing plan. 2. Cnfigure the Telecm plan details. Setting Plan Name Cuntry Carrier Raming Partners* Descriptin Enter a name fr the telecm plan. Select the cuntry in which the telecm plan riginates. Select the name f the mbile service prvider fr the telecm plan. Add raming partners s that cnnectins t listed netwrks d nt trigger raming status and cunt as nrmal usage fr the plan. Select All Carriers t whitelist all carriers available in yur cuntry. *The raming partner feature can whitelist the status f ios and GSM/LTE Andrids. 3. Cnfigure the Telecm Plan Limits: Fr vice, data, and messages, select the Individual Plan r Pled Plan t set whether the data usage limits apply fr individual r pled data plans. Fr individual plans, the usage applies t each device in the plan. Fr pled plans, admins can specify the threshld f usage r an unlimited amunt f usage t be shared amng all devices in the plan. Plan usage can cntain nly up t 2048 GB. Fr vice and SMS usage, yu can select which directin f usage is mnitred. These selectins allw Wrkspace ONE UEM t cllect and display the usage infrmatin fr which yu are billed in yur cuntry r regin. Setting Vice Limit Descriptin Enter the maximum number f minutes allwed per billing cycle. Select the Unlimited check bx if there is n vice limit. Select the Usage Type based n what usage is billed in yur regin r cuntry: Select Ttal t mnitr usage fr all incming and utging calls. Select Outging t mnitr usage nly fr utging calls. Select Incming t mnitr usage nly fr incming calls. 22
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Setting Message Limit Descriptin Enter the maximum number f text messages allwed per billing cycle. Select the Unlimited check bx if there is n messaging limit. Select the Usage Type based n what usage is billed in yur regin r cuntry: Select Ttal t mnitr all messages, incming, and utging. Select Outging t mnitr nly utging messages. Select Incming t mnitr nly incming messages. Data Limit Enter the maximum data usage allwed per billing cycle in either megabytes r gigabytes and use the drp-dwn menu t select MB r GB, as needed. Select the Unlimited check bx if there is n data limit. 4. Cnfigure the Telecm plan Billing Details. Settings Peak Vice Time Interval Billing Cycle Resets Raming Apprved Descriptin Use the drp-dwn menu t set the time-frame that Wrkspace ONE UEM mnitrs fr vice usage, r select the N Peak Interval check bx if yu like Wrkspace ONE UEM t mnitr fr calls made thrughut the day. Use the drp-dwn menu t select which calendar day f each mnth resets the mnthly billing cycle fr the telecm plan. All usage and telecm-related cmpliance rules reset n the selected day each mnth. Use the drp-dwn menu t specify if raming internatinally is allwed fr the telecm plan. This helps Wrkspace ONE UEM t accurately graph the device in the dashbard t shw the apprval status f any currently raming devices. 5. Select Save t add the telecm plan t Wrkspace ONE UEM r Save & Assign t add the plan and immediately assign it t devices. If yu select Save & Assign, skip t step 4 f the fllwing sectin Assigning a Telecm Plan. The limits can be changed but the plan type (individual r pled) cannt be changed. 23
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only Cnfigure Dynamic and Static Assignment Dynamic assignment is a feature that autmatically assigns the telecm plans t enrlled devices that d nt have a current plan, unless Allw Plan Replacement is selected. The telecm plan is dynamically assigned t the devices based n the criteria yu determine while creating the dynamic assignment rules. T cnfigure dynamic assignment rules: 1. Navigate t Telecm > Dynamic Assignment. 2. Select Add. 3. Cnfigure the settings mentined in the table belw. Settings Rank Organizatin Grup User Grup Cuntry/Carrier Plan Actins Allw Plan Replacement Descriptin The sequence in which Wrkspace ONE UEM checks and assigns the dynamic rule against the enrlled devices. Wrkspace ONE UEM checks if the device meets the criteria f the rule with Rank 1. If the criteria des nt match, then Wrkspace ONE UEM checks the same device against the rule with Rank 2. When all the criteria match, the device is assigned t the assciated telecm plan. The rank is autmatically ppulated when new rules are created. The devices enrlled t the selected rganizatin grup are assigned with the telecm plan. The devices enrlled t the selected user grup are assigned with the telecm plan. The devices with the selected carrier fr the selected Cuntry is assigned with the plan. The telecm plan t be assigned t the device. Select Delete Rule in the clumn f any rule t remve it frm the dynamic assignment list. Check this bx t allw the UEM cnsle t reassign devices based n changes in any f the abve criteria. When a device's plan is replaced, the device's stred usage histry is remved. 4. Select Save. Static Assignment T cnfigure Static Assignment: 1. Navigate t Telecm > Plan List. 2. Lcate the telecm plan yu want t assign. Select the check bx t the left and select Assign t edit its current assignment. Frm this view, yu can view, edit, cpy, r delete the telecm plan by selecting the apprpriate buttn if allwed. 3. Select Add Assets. 24
Chapter 4: Telecm Data Cnfiguratin - Telecm Advanced Only 4. Select the telecm plan assignment methd. Setting Insert Asset List Search fr Assets Descriptin Enter a list f Integrated Circuit Card Identifiers (ICCIDs) representing applicable devices separated by cmmas manually. Hardware identifiers (IMEI) may be used as an alternative where remvable SIM cards d nt apply. Use the drp-dwn menus t select a specific platfrm, mdel, device wnership type, rganizatin grups, r User Grups. 5. Select Next. The windw displays which assets reflect yur assignment criteria. 6. Select the check bx t the left f each asset t be assigned t the telecm plan and then select Save. Manage Telecm Plans Once a plan is created, yu can manage the plan in the Plan List using the available actins fr each plan. Yu can View, Edit, Assign, Cpy, r Delete each plan. All the plans in the list, if selected, can be deleted at nce. T manage a plan, perfrm any f the fllwing: Select the pencil icn t Edit the plan. Click anywhere in the line item t View the plan. Select the check bx fr a single plan t perfrm any actin. Select the checkbxes relevant t multiple plans t Delete in bulk. 25
Chapter 5: Telecm Plicy Enfrcement Cmpliance Plicy Rules by Platfrm 27 Cnfigure Telecm Rules fr SAFE Devices 28 Create Netwrk Usage Rules 29 26
Chapter 5: Telecm Plicy Enfrcement Cmpliance Plicy Rules by Platfrm Nt all cmpliance plicy rules apply t all platfrms. The Add a Cmpliance Plicy page is platfrm-based s yu see nly the cmpliance plicy rules and actins that apply t yur device. Use the fllwing table t determine which rules are available t deply t yur devices. Cmpliance Plicy Andrid Apple Apple macos Chrme OS QNX Windws Rugged Windws 7 Windws Phne Windws Desktp Applicatin List Antivirus Status Cell Data Usage Cell Message Usage Cell Vice Usage Cmpliance Attribute Cmprmised Status Device Last Seen Device Manufacturer Encryptin Firewall Status Free Disk Space ibeacn Area Interactive Certificate Prfile Expiry Last Cmprmised Scan MDM Terms f Use Acceptance Mdel OS Versin Passcde Raming * Raming Cell Data Usage * Security Patch Versin SIM Card Change * Windws Autmatic Update Status Windws Cpy Genuine Validatin * Nte: Only available fr Telecm Advanced Users. 27
Chapter 5: Telecm Plicy Enfrcement Cnfigure Telecm Rules fr SAFE Devices Samsung SAFE devices use a dedicated prfile deplyed t the device frm Wrkspace ONE UEM t set data limits and ther settings. Althugh Samsung ffers their wn plan limits fr SAFE devices, use the standard plan management feature t enfrce plan limits with cmpliance plicies. T cnfigure an Andrid prfile t specify Samsung SAFE settings: 1. Frm the UEM cnsle, navigate t Devices > Prfiles > List View. 2. Select Add and select Andrid as the platfrm fr the prfile. 3. Cnfigure the General settings fr the prfile t specify hw the prfile gets deplyed and which devices receive it. 4. Select the Restrictins paylad and select Cnfigure. 5. Scrll dwn t Maximum Data Usage and select Add. Use the drp-dwn menus that appear t cnfigure the fllwing settings: Frequency - Restrict data usage by Day, Week, r Mnth. Size - Restrict data usage by kilbytes, megabytes, r gigabytes. Maximum - Enter the amunt f data the end user may nt exceed. 6. Scrll dwn t Call and SMS Limit and select Add. Use the drp-dwn menus that appear t cnfigure the fllwing settings: Directin Indicate whether this is fr Outging r Incming calls/sms. Type Indicate whether this is fr Calls r SMS. Frequency Indicate whether t restrict by the Day, Week r Mnth. Maximum Indicate the maximum call/sms limit allwed. 7. Scrll dwn t Call and SMS Restrictin and select Add. Use the drp-dwn menus that appear t cnfigure the fllwing settings: Directin Indicate whether this is fr Outging r Incming calls/sms. Type Indicate whether this is fr Calls r SMS. Restrictin Indicate the actin t perfrm when a particular number that yu identify calls r sends a text. 8. Select Add and cnfigure mre telecm restrictins fr any f these settings in the same manner, if required. 9. Select Save t add the prfile t Wrkspace ONE UEM r Save & Publish t add the prfile and immediately deply it t applicable Samsung SAFE devices. When cnfigured limits fr a SAFE device are reached, admins can set a restrictin t silently deactivate SMS, calls, and data features. This helps t enfrce plan limits within cmpliance plicies s that verages d n ccur. 28
Chapter 5: Telecm Plicy Enfrcement Imprtant: The functinality discussed in this sectin is nly available t Telecm Advanced users. If yu are a Telecm Fundatinal user, yu will nt see these features. Discuss the best Telecm management slutin fr yur rganizatin by cntacting AirWatch supprt. Create Netwrk Usage Rules Netwrk usage rules enable yu t cntrl the applicatins that can access data based n the netwrk cnnectin type r raming status f device. These rules help yu t manage data charges when emplyees are using their devices. Use granular cntrls t apply different rules t different apps as needed. T create netwrk usage rules: 1. Navigate t Prfiles > List View > Add. Select Apple ios. 2. Cnfigure the prfile's General settings. These settings determine hw the prfile is deplyed and wh receives it. Fr mre infrmatin n General settings, refer t the VMware Wrkspace ONE UEM Mbile Device Management Guide. 3. Select the Netwrk Usage Rules paylad frm the list. 4. Add r select the public, internal, r purchased applicatins. 5. Chse t Allw Cellular Data and Allw Data Raming. Bth ptins are selected by default. 6. Select Save & Publish. This feature is applicable nly fr ios 9 platfrm. 29
Chapter 6: Data Raming Mitigatin Disable Raming fr ios 31 Cnfigure Default Raming Settings Override fr ios 31 Prevent Raming fr Andrid 31 30
Chapter 6: Data Raming Mitigatin Disable Raming fr ios Yu can set the raming and htspt settings fr devices in yur rganizatin grups by cnfiguring the Default Cellular Settings in the UEM cnsle. T cnfigure default settings: 1. Navigate t Devices > Device Settings > Devices & Users > Apple > Apple ios > Managed Settings > Default Managed Settings. 2. Cnfigure which devices the settings affect accrding t wnership type, including Crprate - Dedicated, Crprate - Shared, Emplyee Owned and Unknwn. 3. Enable r disable: Vice Raming (ios 5+) Data Raming (ios 5+) Persnal Htspt (ios 7) Activatin Lck (ios 7 and Supervised) 4. Select Save t save the settings t devices in the current rganizatin grup. Cnfigure Default Raming Settings Override fr ios Mdifying ios settings t manage raming status des nt apply a permanent restrictin. End users are able t make changes t these settings manually if needed. T verride default settings in rder t mdify raming permissins fr an individual ios device: 1. Navigate t Devices > List View. Filter by Platfrm t lcate yur desired device. Select its Friendly Name t launch the Device Cntrl Panel. 2. Select Mre > Managed Settings. 3. Select the Enable r Disable radi buttn t verride current Vice Raming Allwed, Data Raming Allwed, and Persnal Htspt Allwed settings. 4. Click Save. Prevent Raming fr Andrid Raming capability is restricted n Andrid devices using a dedicated prfile deplyed t the device frm Wrkspace ONE UEM. Specific raming functinality can nly be prevented n supprted platfrms and perating system versins. Supprted devices are listed t the right f the individual raming functin in the prfile windw. T cnfigure an Andrid prfile with a Restrictins paylad: 1. Navigate t Devices > Prfiles > List View. 2. Select Add. 31
Chapter 6: Data Raming Mitigatin 3. Select Andrid as the platfrm fr the prfile. 4. Select Device as the prfile cnfiguratin type. 5. Cnfigure the General settings fr the prfile t specify hw the prfile is deplyed and which devices receive it. 6. Select the prfile paylad type by selecting Restrictins frm the menu at left and select Cnfigure. 7. Scrll dwn t Raming and select the applicable check bxes t allw/prevent the fllwing raming functins: a. Allw Data Usage n Raming b. Allw Autmatic Sync n Raming c. Allw Raming Vice Calls 8. Select Save t add the prfile t Wrkspace ONE UEM r Save & Publish t add the prfile and immediately deply it t applicable Andrid devices. 32
Chapter 7: Telecm Reprts Access Telecm Reprt Data 34 Subscribe t a Reprt 35 33
Chapter 7: Telecm Reprts Access Telecm Reprt Data The Telecm Data reprt prvides infrmatin abut data usage, call usage, SIM card details and raming status f devices. The acquired data is required t understand the billing details and device usage details. T access a telecm reprt: 1. Navigate t Hub > Reprts & Analytics > Reprts > List View. 2. Select the Categry drp-dwn at the tp f the screen t filter the Reprts List view. Select Telecm and the fllwing Telecm reprts are displayed: Call Lg Verbse Histry Call Usage Data Usage Device Raming Device Raming Detail Device Raming Summary SIM Card Change SIM Daily WWAN Data Usage SIM Inactive Detail SIM Inactive Summary SIM Summary SIM Usage Detail SMS Lg Histry SMS Usage Telecm Daily Usage Telecm Mnthly Usage WLAN Data WWAN Data 3. Select the icn t launch the reprt cnfiguratin view. 4. Select the specific criteria fr yur reprt and select Dwnlad. Reprt cnfiguratin criteria is dependent upn the type f reprt being generated. 34
Chapter 7: Telecm Reprts Subscribe t a Reprt Wrkspace ONE UEM allws yu t subscribe t reprts s that they are autmatically generated and sent t yu thrugh email in yur desired frmat at regular intervals f yur chsing. Yu can cnfigure yur reprt subscriptin and distribute it. T subscribe t a reprt: 1. Lcate the reprt fr which yu may like t cnfigure a subscriptin. 2. Select the icn t run the Reprt Subscriptins windw. 3. Enter the General infrmatin abut the reprt and delivery email and then select Next. Field Descriptin Render Frmat Reply T Subject Message Bdy Descriptin A brief descriptin f the reprt r subscriptin. The desired frmat fr the reprt utput. The email address t use fr reprt delivery. The subject fr the reprt delivery email. Enter a message fr the reprt delivery email. 4. Enter the parameters f the reprt as required and select Next. 5. Cnfigure the recurrence and range fr the reprt and then select Next. Recurrence - Select Once, Daily, Weekly, r Mnthly and specify the day and frequency f the recurrence. Range - Enter the Start date and time and End By date and time. Yu can alternately select N End Date. 6. Cnfigure the reprt distributin list and select Save. Field Chse Rles Chse Users Add Email Emails List Descriptin Select the cnfigured rles t autmatically receive the reprt. Select individual end users t autmatically receive the reprt. Enter the email address f anyne external f Wrkspace ONE UEM t autmatically receive the reprt. Yu can select the email addresses. icn t add mre external reprt recipient Select a precnfigured email list t autmatically receive the reprt. 35