Samsung Electronics (UK) Training in action... Organization Professional Training 2014 Prospectus Network Division s Training Prospectus and Schedule for 2014. Please note important new information on page 4. Samsung Electronics Training Centre Servassure Unit 4 Crammond Park Lovett Road Harlow Essex CM 19 5TF
Location Information Servassure Unit 4 Crammond Park Lovett Road Harlow Essex CM 19 5TF 2
Local Hotels The Fox Inn www.thefoxinn.com The Fox Inn, The Green, Matching Tye, Essex CM17 OQS Tel: 01279 731335 The Park Inn Radisson Harlow www. Parkinn.co.uk/hotelharlow Southern Way (M11 Jct 7) CM18 7BA Harlow Premier Inn Harlow www.premierinn.com Cambridge Road, Old Harlow, Essex CM20 2EP The above hotels are noted based on their proximity to the training centre. They are approximately 20-25 minutes drive during normal rush-hour conditions. 3
Important Information for 2014 All attendees that are booked on the OfficeServ Foundation course will be required to take a short entrance exam on the morning of day one of the course. This exam will be based on a set of homework reading that is expected to be carried out by each delegate prior to attending the course. The results of the exam will be counted as part of the main test at the end of the course. So it s important for each delegate to take time prior to the course to do the homework reading. The homework reading material is available from your supplier. Dress Code Please note the dress code for attending a course. Dress code is smart casual. Course attendees dressing outside of this code, may be refused access onto the course. Please remember that you are entering a place of business, so please dress appropriately. No shorts No sandals or flip-flops No ripped jeans 4
Attendance Information All courses aim to start at 09:00 and finish at 17:00. Samsung reserves the right to refuse admission to any delegates that arrive late for the course. Lunch and refreshments are provided throughout your course and regular tea and coffee breaks will be provided. If you have any special dietary requirements, please email training@samsungbusiness.com at least one week prior to your course. Please include your name and course dates in the email. To book and manage your course attendance please visit www.samsungnw.com/support and click on the icon show here. Only registered training administrators for each direct reseller or distribution partner can book courses. 5
Summary of Courses for 2014 Course Title Course ref. No. of days Content OfficeServ Foundation course + IP Phone OfficeServ Foundation OSF 3 connectivity Voice messaging (SVMi) SVM 2 Integral SVMi Samsung Messaging Solution Advanced VoIP Adv VOIP 2 SIP, H.323 + SPNet Mobility MOBI 1 Wi-Fi, DECT and OfficeServ Connect (please note that an Android smartphone would be an advantage on this course). CTI OfficeServ Operator, Samsung Xchange. Desktop Applications 2 Reporting & Agent Inform CC 1 OfficeServ Agent, Reporting & Voice Recording Call Centre Formal SCC 2 Samsung Contact Centre (SCC) Ubigate Ubigate VoIP Gateway 2 PLEASE NOTE THAT THIS COURSE IS BY INVITATION ONLY. Prerequisite minimum qualification is CCNA or equivalent. 6
Detail of Course Content OfficeServ Foundation (OSF) The OSF course is the first level course and the foundation of all OfficeServ product training. It is expected that all engineers training begins at the OSF level. You will learn: OfficeServ 7000 product overview and hardware OfficeServ Handsets/Endpoints MMC/SD Card Upgrading an OfficeServ 7000 Defaulting a system Programming from a terminal LAN Settings PC Installation Tool Configuring Station and Operator Groups Configuring analogue lines Class of service Least cost routing and auto route selection Toll restriction Hot desking Configuring virtual cabinets SMDR Routing calls by CLI Barge In Other advanced OfficeServ features IP phone connectivity local/remote Configuring ISDN including DDIs and CLIs Configuring Ring Plans Dial Numbering Plans Duration three days 7
Detail of Course Content SVMi Voice messaging (SVM) The SVM course is the complete voice messaging course covering all aspects of the SVMi-20E and integral SVM solutions. An important part of this course is learning how to configure the SVMi to deter Toll Fraud. You will learn: Installation Backup Defaulting Restoring SVMi Range Menu Configuration Forward Menus Call types AA Menus Dial Block Transfer external Directory Block EClass/ Extension Block MClass/ Mailbox Block Station Block Modes Schedule Table Menu Modes Override Mode System Parameter Email/ Fax Gateway Voicemail Security Toll Fraud deterrents Duration two days 8
Detail of Course Content Advanced VoIP (Adv VoIP) The AVOIP course will teach you advanced VoIP connectivity, including Samsung Proprietary Networking (SPNet), SIP trunks/stations and H.323. You will learn: SIP Stack Licenses Using H.323 to connect to non Samsung equipment or to a remote VoIP gateway SIP Trunking SIP trunking to SIP providers such as Gamma, VoiceFlex SIP UA (User Agents) Using the OfficeServ as a SIP server and registering 3rd party SIP devices IP Debugging Skills Wireshark Traces SIP Messaging SPNet ICMP Messages Duration two days It is expected that you have successfully passed OSF prior to attending this course. 9
Detail of Course Content Mobility (MOBI) The MOBI course will teach you how to install and configure Samsung s mobility suite of products. You will learn: IP DECT Analogue OS7000 Mobex (OfficeServ Connect) Single Network WiFi Site Surveys Duration one day It is expected that you have successfully passed OSF prior to attending this course 10
Detail of Course Content OfficeServ Desktop Integration CTI (DTOP) The DTOP course is designed to teach all aspects Samsung s desktop integration solutions and applications. You will learn: Integration of the telecoms server with the OfficeServ Licensing of OfficeServ Link for other applications OfficeServ Operator Constructing a windows console operated system Running OfficeServ Link and Operator as a standalone CTI application Popping Microsoft Outlook s contact list Dialling directly from Microsoft Outlook s contact list OfficeServ Xchange & Operator Duration two days It is expected that you have successfully passed OSF prior to attending this course 11
Detail of Course Content OfficeServ Call Centre Informal (Inform CC) The CENTI course is designed to teach you all aspects of Samsung s informal Call Centre solution OfficeServ Agent, combined with advanced call logging and UCD. You will learn: Setting Up UCD Groups Routing and Messaging Agents Supervisors Alarms Basic Reporting to the Supervisor OfficeServ Agent, Reporting and Voice Recording Installation/Configuration Working with UCD Groups Wallboards Voice Recording Client Server Set up Duration One day It is expected that you have successfully passed OSF prior to attending this course 12
Detail of Course Content OfficeServ Call Centre Formal (SCC) The CENTF course is designed to teach you all aspects of Samsung s formal Call Centre solution Samsung Contact Centre (SCC). You will learn: Linux OS Installation Installation/Configuration of Link V3 OS7xxx MMC related Programming Installation of SCC SCC Configuration Call Routing DDI/CLI/ Time & Date/ Skills Based/ Prioritization IVR Configuration Scenario Manager IVR Engine Debugging Duration two days It is expected that you have successfully passed OSF prior to attending this course 13
Training Portal & General Information Samsung operates a Web training portal, which allows registered users to manage their own or their companies training. The portal allows you to: Download training course prospectus View Course Content Browse training course calendar Book training courses online (administrator only) View training course results & certification status Administrator can view all company records Individual limited to their own records Download certificates for courses and certification successfully passed The portal can be accessed via www.samsungnw.com/support Course Cancellations Should you wish to cancel a course attendance, please email your cancellation to training@samsungbusiness.com at least 7 days before the course dates. Samsung reserve the right to cancel a course when the minimum number of attendees has not been reached. Currently the minimum course attendance is six delegates. Any cancellations will be communicated at least 7 days before the start date. Course Charges Each course costs 100 per day per delegate. 14
January 2014 Mon Tue Wed Thu Fri Sat Sun 1 Public Holiday 2 3 4 5 6 7 8 9 10 11 12 13 OSF Day 1 14 OSF Day 2 15 OSF Day 3 16 SVM Day 1 17 SVM Day 2 18 19 20 21 22 23 24 25 26 27 28 29 SCME Day 1 30 SCME Day 2 31
February 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 Ubigate VoIP Gateway Day 1 6 Ubigate VoIP Gateway Day 2 7 8 9 10 OSF Day 1 11 OSF Day 2 12 OSF Day 3 13 SVM Day 1 14 SVM Day 2 15 16 17 18 19 20 21 22 23 24 25 26 SCC Day 1 27 SCC Day 2 28
March 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 ADV VoIP Day 1 5 ADV VoIP Day 2 6 7 8 9 10 11 12 13 14 15 16 17 18 Desktop CTI day 1 19 Desktop CTI Day 2 20 21 22 23 24 25 26 27 Mobility 28 29 30 31
April 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 6 7 OSF Day 1 8 OSF Day 2 9 OSF Day 3 10 SVM Day 1 11 SVM Day 2 12 13 14 15 16 17 18 Public Holiday 19 20 21 Public Holiday 22 23 24 25 26 27 28 29 SCC Day 1 30 SCC Day 2
May 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 Public Holiday 6 7 Reporting & Agent 8 9 10 11 12 13 SCME Day 1 14 SCME Day 2 15 16 17 18 19 20 Mobility 21 22 23 24 25 26 Public Holiday 27 28 29 30 31
June 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 ADV VoIP Day 1 5 ADV VoIP day 2 6 7 8 9 10 11 12 13 14 15 16 17 18 Ubigate VoIP Gateway Day 1 19 Ubigate VoIP Gateway Day 2 20 21 22 23 24 25 26 27 28 29 30
July 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 Desktop CTI Day 1 3 Desktop CTI Day 2 4 5 6 7 8 9 10 11 12 13 14 15 16 Reporting & Agent 17 18 19 20 21 22 23 SCC Day 1 24 SCC Day 2 25 26 27 28 29 30 31
August 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 6 Mobility 7 8 9 10 11 12 SCME Day 1 13 SCME Day 2 14 15 16 17 18 19 20 21 22 23 24 25 Public Holiday 26 27 28 29 30 31
September 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 6 7 8 OSF Day 1 9 OSF Day 2 10 OSF Day 3 11 SVM Day 1 12 SVM Day 2 13 14 15 16 17 18 19 20 21 22 23 24 Desktop CTI Day 1 25 Desktop CTI Day 2 26 27 28 29 30
October 2014 Mon Tue Wed Thu Fri Sat Sun 1 SCC Day 1 2 SCC Day 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Reporting & Agent 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
November 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 OSF Day 1 4 OSF Day 2 5 OSF Day 3 6 SVM Day 1 7 SVM Day 2 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
December 2014 Mon Tue Wed Thu Fri Sat Sun 1 2 3 SCME Day 1 4 SCME Day 2 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Public Holiday 26 Public Holiday 27 28 29 30 31