Guide to Roaming and International on O2 January 2018 V1

Roaming & International Roaming 24 Hour Travel Pass Mins and Texts: Incoming calls plus calls within country, to UK landlines and mobiles. ** Switching between zones will generate a daily each zone entered Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage. If a user spends more than 100 RRP on ROW data in a 24 hour period then as soon as this rating comes through an automatic GRPS bar will be added pending further investigation. All O2 connections are automatically set up with Roaming 24 hour Travel Pass. If you have a customer not wanting this Option please contact the Zest4 service team for alternative rates. Rest of World Roaming All O2 connections with Zest4 are automatically opted into the Rest Of World Travel Pass. The user can access a maximum of two travel passes in each 24 hour period GMT. Once the travel pass allowance has been utilised on the first pass, a second pass is automatically added when usage continues. Once the second pass has been utilised, the user is then charged overage rates. It is recommended if users wish to regularly browse the web on their phones when travelling abroad, they should use wifi hotspots instead of their phone s mobile internet connection. It is the end users responsibility to monitor their data usage and this can be done via various apps which monitor data consumption. Page 02

Roaming & International Rest of World Roaming Zones ZONE 2 (24HR Travel Pass 500MB for 7.50 (2 per calendar day UK Time - then 3 per MB OOB) Canada, United States.... ZONE 3 (24HR Travel Pass 200MB for 7.50 (2 per calendar day UK Time - then 3 per MB OOB) Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Yemen, Zambia.... ZONE 4 (24HR Travel Pass 50MB for 7.50 (2 per calendar day UK Time - then 5 per MB OOB) Algeria, Azerbaijan, Bahrain, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Moorea, Niger, Oman, Pakistan, Papua New Guinea, Swaziland, Tahiti, Tanzania, Tokelau, Tonga, Uzbekistan, Vanuatu. Page 03

Roaming & International Rest of World Roaming Zones Continued ZONE 5 (24HR Travel Pass 2MB for 7.50 (2 per calendar day UK Time - then 6 per MB OOB) Andorra, Angola, Armenia, Bahamas, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Moorea, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe ZONE 6 ( 6 per MB) All other countries, unless specified below - 6 per MB 40% Page 04

O2 Rest of World Roaming Bundles For more frequent Rest of World Travellers these monthly recurring bundles are available. When selecting these bundles your customer will be opted out of the 24 hour Rest Of World Pass and be allocated the bundle in replacement. Data Bolt On s The above Rest of World Data bolt-on s are available in all countries except for those listed below: Once data is used, customer pays standard out of bundle rate per Mb for the country they are in. There are no usage alerts once the customer reaches the end of their bundle allowance. Minute Bolt On s Tariff Name Price Per Month RRP Minutes Included Revenue Share O2ROWMINS250 100.00 250 10% O2ROWMINS500 190.00 500 10% The above ROW minute countries can be used in any ROW countries with the exclusion of Zone 6. Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance. Page 05

Call Rates: UK Voice Calls, Internet and Messages Destination Calls to other O2 Mobiles Calls to landlines (01, 02, 03) Calls to other UK mobiles Calls to 0800 and 0808 numbers Calls to 05 numbers Picture messages (home and roaming) GSM WAP Text messages Data O2 Directory Enquiry services (118402) Calls to 07 and 01 numbers in Jersey, Guernsey & Isle of Man Charge Per Minute RRP Free of charge 45p 45p per minute (ex VAT) Free 45p per minute 40p per message 45p per minute 20p per message 3p per MB 1.25 per minute (ex VAT) access charge + service charge 45p per minute For Wholesale discount rate see p3 of this pack. All other rates - see Zest4 rate card Page 06

Roaming & International Call Rates: International Voice Calls from the UK Countries in Each Call Zone Page 07

O2 International Caller Bolt Ons For calls from UK to Abroad Individual Minutes: - Recurring monthly minute bolt ons. - Pay as little as 3p per minute for international calls. - Individual Min Bolt Ons can be added to individual tariffs or users on a shared tariff. - Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. - No usage alerts once the customer reaches the end of their bundle allowance. Shared Minutes: - Recurring monthly minute bolt ons. - Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. - There are no usage alerts once the customer reaches the end of their bundle allowance. - Compatible tariffs: all partner sharer tariffs. Page 08