Perceptions Survey (TPS) Report XXXXXX County, N=239 (Not Real Data) All Substance Use s Surveyed November 2017 Prepared by the University of California, Los Angeles Integrated Substance Abuse s *For county use only - not for public release. If counties choose to release these reports to the public, it is recommended they follow the Data De-Identification Guidelines (DDG) prepared by the California Department of Health Care Services. REPORT -- NO REAL DATA USED 1
Table 1. Number of programs** that returned survey forms Outpatient Residential 26 31 27 40 28. 152 ** In this report, program is defined as a unit having a unique combination of CalOMS Provider ID and treatment setting and/or Reporting Unit ID (optional) as indicated on the survey forms or in the data file submitted to UCLA. Table 2. Number of clients who returned survey forms Outpatient Residential 42 50 46 57 44. 239 2
Table 3. Number of completed survey forms by language Language of the Survey Outpatient Residential English 34 40 42 41 39. 196 Spanish 8 10 4 16 5. 43 Table 4. Average client rating for all programs All 14 questions were used to calculate the average score (standard deviation). Scores ranged from 1.0 to 5.0, with higher scores indicating greater satisfaction. Only clients who responded to all 14 questions were included (N=235). Outpatient Residential 4.1 (0.2) 4.0 (0.2) 4.0 (0.3) 4.0 (0.3) 4.1 (0.3). 4.1 (0.3) Table 5. Percentage of clients with a positive rating Overall positive rating was calculated using all 14 questions. Surveys with an average rating of 3.5 or higher were counted as having a POSITIVE rating. Only clients who responded to all 14 questions were included (N=235). Outpatient Residential 100 % 98 % 100 % 92.9 % 95.5 %. 97 % 3
Table 6. Average client ratings (range 1-5) of questions 1-14 by demographics for treatment settings Demographics Total N Outpatient Residential Gender (Multiple response allowed)........ Female 83 4.1 4.0 4.1 4.1 4.0. 4.1 Male 133 4.1 4.1 4.0 4.0 4.1. 4.1 Transgender 3.. 4.0 3.8 4.2. 4.0 Additional Identity 1... 3.9.. 3.9 Decline to answer 7 4.2 4.1 3.9 3.9 3.6. 3.9 Age........ 18-25 18 4.2 4.1 3.9 3.8 4.4. 4.1 26-35 58 4.1 4.0 4.1 4.0 4.0. 4.0 36-45 44 4.0 4.0 4.0 4.0 4.1. 4.0 46-55 54 4.1 4.1 4.0 4.2 4.1. 4.1 56+ 39 4.1 4.1 4.1 3.9 4.2. 4.1 Race/ethnicity (Multiple response allowed)........ American Indian/Alaskan Native 15 4.1 4.3 4.3 3.7 4.0. 4.0 Asian 8 4.1. 4.1 4.1 4.3. 4.1 Black/African American 45 4.2 4.1 4.2 3.9 4.0. 4.1 Latino 52 4.1 4.1 4.0 4.0 4.0. 4.0 Native Hawaiian/Pacific Islander 7 4.1. 4.1 4.1 4.4. 4.2 White/Caucasian 106 4.0 4.1 4.0 4.1 4.1. 4.0 Other 26 4.2 4.0 4.1 4.0 4.0. 4.1 How long received services here........ First visit/day 15 4.0 4.1 4.2 3.8 4.0. 4.0 2 weeks or less 16 4.1 3.9 3.9 3.9 4.1. 4.0 More than 2 weeks 185 4.1 4.1 4.0 4.0 4.1. 4.1 4
Domain: Access Table 7. Number of responses (percent) for each survey question item question Strongly Disagree(1) Disagree(2) Neutral(3) Agree(4) Strongly Agree(5) 01 Convenient Location 10 ( 4.2%) 13 ( 5.4%) 20 ( 8.4%) 105 (43.9%) 90 (37.7%) 02 Convenient Time 5 ( 2.1%) 16 ( 6.8%) 23 ( 9.8%) 99 (42.1%) 92 (39.1%) Domain: Quality 03 Chose Goals 19 ( 7.9%) 8 ( 3.3%) 23 ( 9.6%) 90 (37.7%) 99 (41.4%) 04 Enough Time 15 ( 6.3%) 8 ( 3.3%) 25 (10.5%) 100 (41.8%) 91 (38.1%) 05 Treated with Respect 8 ( 3.3%) 7 ( 2.9%) 26 (10.9%) 98 (41.0%) 100 (41.8%) 06 Understood Communication 16 ( 6.7%) 16 ( 6.7%) 20 ( 8.4%) 86 (36.0%) 101 (42.3%) 07 Cultural Sensitivity 12 ( 5.0%) 6 ( 2.5%) 20 ( 8.4%) 104 (43.5%) 97 (40.6%) Domain: Care_Coordination 08 Work with PH Providers 16 ( 6.7%) 11 ( 4.6%) 26 (10.9%) 97 (40.6%) 89 (37.2%) 09 Work with MH Providers 7 ( 2.9%) 10 ( 4.2%) 19 ( 7.9%) 112 (46.9%) 91 (38.1%) Domain: Outcome 10 Better Able to Do Things 21 ( 8.8%) 10 ( 4.2%) 23 ( 9.6%) 98 (41.0%) 87 (36.4%) Domain: General_Satisfaction 11 Felt Welcomed 11 ( 4.6%) 13 ( 5.4%) 16 ( 6.7%) 88 (36.8%) 111 (46.4%) 12 Like Services 13 ( 5.4%) 13 ( 5.4%) 27 (11.3%) 100 (41.8%) 86 (36.0%) 13 Enough Help 5 ( 2.1%) 15 ( 6.3%) 17 ( 7.1%) 101 (42.3%) 101 (42.3%) 14 Recommend Agency 11 ( 4.6%) 13 ( 5.4%) 29 (12.1%) 86 (36.0%) 100 (41.8%) 5
Figure 1. Percent of response categories for each survey question 01 Convenient Location 02 Convenient Time 03 Chose Goals 04 Enough Time 05 Treated with Respect 06 Understood Communication 07 Cultural Sensitivity 08 Work with PH Providers 09 Work with MH Providers 10 Better Able to Do Things 11 Felt Welcomed 12 Like Services 13 Enough Help 14 Recommend Agency 4.2 5.4 8.4 43.9 37.7 6.8 9.8 42.1 39.1 7.9 9.6 37.7 41.4 6.3 10.5 41.8 38.1 10.9 41.0 41.8 6.7 6.7 8.4 36.0 42.3 5.0 8.4 43.5 40.6 6.7 4.6 10.9 40.6 37.2 4.2 7.9 46.9 38.1 8.8 4.2 9.6 41.0 36.4 4.6 5.4 6.7 36.8 46.4 5.4 5.4 11.3 41.8 36.0 6.3 7.1 42.3 42.3 4.6 5.4 12.1 36.0 41.8 0 20 40 60 80 100 percent Response_Categories 1Strongly Disagree 2Disagree 4Agree 5Strongly Agree 3Neutral 6
score 5 4 3 2 1 4.1 4.1 Figure 2. Average score of survey questions (range 1-5) 01 Convenient Location 4.0 4.0 03 Chose Goals 02 Convenient Time Access Outcome 4.2 04 Enough Time 4.0 4.1 05 Treated w ith Respect 4.0 07 Cultural Sensitivity 06 Understood Communication Domains Quality General_Satisfaction 4.1 3.9 08 Work w ith PH Providers 4.2 09 Work w ith MH Providers 4.0 11 Felt Welcomed 10 Better Able to Do Things 4.2 12 Like Services Care_Coordination 4.1 13 Enough Help 14 Recommend Agency 7
score 5 4 3 2 1 Figure 3. Average scores of the five domains (range 1-5) 4.1 4.1 4.1 1 2 3 4 5 Access Outcome Domains Quality General_Satisfaction * Only clients who responded to each question in the domains were included. 3.9 Care_Coordination 4.1 8