ELECTRONIC FUNDS TRANSFER FOR PROVIDER PAYMENTS

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ELECTRONIC FUNDS TRANSFER FOR PROVIDER PAYMENTS Gold Coast Health Plan along with our contractor, ACS (a Xerox Company), is pleased to announce the availability of Electronic Funds Transfer (EFT). Providers who enroll in EFT will have their Medi-Cal payments directly deposited in their checking or savings account. The EFT option is currently being made available to in-network providers located in Ventura County. To enroll in EFT, providers must complete the EFT PROVIDER ENROLLMENT FORM that can be found in this document along with detailed instruction for the completion of the form. Prior to completing the form, please carefully read the INSTRUCTIONS SHEET and follow its directions. Providers with more than one National Provider ID (NPI), attach a list of NPI Number(s) to the application. Please note any attachments to the EFT application must contain an original signature. Provider Groups that receive payments under the Group ID need only to complete a single enrollment form for the Group NPI. However, members of Provider Groups who also bill individually may also enroll by submitting a separate enrollment form using their individual Provider NPI. Please note that one of the following items must be attached to your Enrollment form: A voided, original check from your checking account If you have a deposit-only checking account (and do not have checks) or you choose to have the EFT deposited in a savings account, you may submit a letter from a bank officer verifying your account information. The letter must be on bank letterhead, signed by the bank officer (and notarized by a notary public), and include the bank s name and address, routing number, the type of account, account number, account owner s name, address and tax ID. EFT enrollment applications that do not conform to these instructions will be rejected. After sending the EFT PROVIDER ENROLLMENT FORM to GCHP, please allow a minimum time of 6 to 8 weeks for processing. During this period of time you should review your bank statement and look for an EFT transaction in the amount of $0.01, which GCHP will submit as a test. Your first real EFT transaction will take place approximately 7 days later. The EFT transactions will be initiated on Wednesdays and due to normal banking procedures, the transferred funds may not become available in the provider s chosen 1

c account for up to 7 days after transfer. Please contact your banking institution regarding the availability of funds. If you have any questions about the EFT processes please call GCHP Customer Service Center at 888-301-1228. INSTRUCTIONS FOR ELECTRONIC FUNDS TRANSFER (EFT) ENROLLMENT Providers wishing to request EFT of Gold Coast Health Plan Medi-Cal funds must complete an EFT Provider Enrollment Form and mail the request form, along with a blank check from the checking account to which the funds are to be transferred. The check must be defaced. That means the word VOID must be written across the face of the check. The check must also contain the name and address of the provider or provider organization. OR If you have a deposit-only checking account (and you do not have checks) or you choose to have the EFT deposited in a savings account, you may submit a letter from a bank officer. The letter must be on bank letterhead, signed by a bank officer (and notarized by a notary public), and must include the bank s name and address, routing number, the type of account, account number, account owner s name, address and tax ID. Sections A and B of the EFT form must be complete and legible, otherwise the request will not be processed and will be returned. Section A: Provider Information Step 1 Enter the Provider s Name as it was filed with Gold Coast Health Plan. This is the name as it appears on your current checks and remittance statements, if any. Step 2 Enter the NPI (or group NPI if payment is made to a group practice). Providers with more than one National Provider ID (NPI), attach a list of NPI Number(s) to the application. Provider Groups that receive payments under the Group number need only to complete a single enrollment form for the Group NPI. However, members of Provider Groups who also bill individually may also enroll by submitting a separate enrollment form using their individual Provider number. Step 3 Enter the Name of the Main Contact Person. Step 4 Enter the Telephone Number of Contact Person Step 5 Enter the Provider Service Address, City, State and Zip. 2

c Step 6 Enter the GCHP Provider ID Number (must match number registered with Gold Coast Health Plan.) Step 7 Enter the Tax ID Number. Step 8 Enter the Email Address of Contact Person. Section B: Banking Information Step 9 Enter the routing number and account number for the checking or savings account to which funds are to be transferred. Both numbers can be found at the bottom of your check. Step 10 Enter the name and address of the banking institution to which funds are to be transferred. Step 11 The form must be completed with an original signature of the provider or designated facility representative and date signed. Section C: EFT Authorization or Cancellation Providers should complete and sign this section. All documents received will be processed and placed in provider s file. Please note: For providers who have claims paid within a particular payment cycle, Medi-Cal funds are normally scheduled to be transferred on Wednesday afternoons. Due to normal banking procedures, the funds may not become available in the provider s chosen account for up to 48 hours from the initial transfer. Please contact your banking institution with questions about the availability of funds. Please allow a minimum time of 6-8 weeks for your request to be processed. During the process period a test transaction for one cent will be transferred to your account. To change banking information, providers must send the following: A new EFT enrollment form must be completed indicating the new banking information. The enrollment form must be signed with an original signature and title must be indicated. A voided check with the new account number and/or routing number must be attached to the new enrollment form. If the account is a "deposit only" account, attach a signed, notarized letter from your banking institution indicating the new account number and/or routing number. Regardless of what is being updated, both the account number and routing number must always be indicated. 3

A letter indicating changes to your account is required. The letter must be on company letterhead and include any provider number(s) (Tax ID and NPI), new account number and/or routing number and a brief explanation for the change. The letter must have an original signature and title should be indicated. Note: If you are changing your EFT from one banking institution to another banking institution, your payments will automatically transfer back to paper for a two week time frame while your EFT is being set up on your new account. To cancel EFT transactions, providers must send an EFT authorization form, including the provider number(s), applicable Tax ID and/or NPIs, to the address below. Please allow 6-8 weeks to transition to a paper check. Email or Mail completed form with voided check and attachments (if applicable) to: Email: ProviderRelations@goldchp.org ATTN: GCHP EFT (DBA/Provider name) OR Mail: Gold Coast Health Plan, Attention: EFT Processing - Provider Relations Dept. P.O. Box 9153, Oxnard, CA 93031 Questions about form completion should be directed to GCHP Customer Service Center at 1-888-301-1228.

ELECTRONIC FUND TRANSFER AUTHORIZATION Gold Coast Health Plan: This authorization remains in full force and effect until Gold Coast Health Plan receives written notification from the provider of its termination, or until Gold Coast Health Plan or appointing authority deems it necessary to terminate the agreement. DIRECTIONS: An original pre-imprinted voided check for checking accounts, or an original bank letter for savings accounts, must be submitted with this form. The provider name, routing number and account number on either of those documents must match what is entered on this form. Photocopied documents will not be accepted. Use blue ink for signatures, including notary. SECTION A PLEASE PRINT OR TYPE 1. NAME OF PROVIDER (must match name on bank account and name registered with Gold Coast) 2. NPI NUMBER (one EFT form per number) 3. NAME OF MAIN CONTACT PERSON 4. TELEPHONE NUMBER 5. PROVIDER SERVICE ADDRESS CITY STATE ZIP 6. GCHP PROVIDER ID NUMBER (must match number registered with Gold Coast Health Plan) 7. TAX ID NUMBER 8. EMAIL ADDRESS SECTION B 1. BANK ROUTING NUMBER 2. BANK ACCOUNT NUMBER (include leading zeros) 3. TYPE OF ACCT CHECKING SAVINGS 4. BANK NAME 5. BANK ADDRESS CITY STATE ZIP SECTION C (Check the appropriate box) I hereby authorize Gold Coast Health Plan to initiate credit entries to my bank account as indicated above, and the depository named above to credit the same to such account. For changes to existing accounts, do not close an existing account until the first payment has been deposited into the new account. I hereby CANCEL my EFT authorization. I understand that by signing this form, payments issued will be from Federal and State funds, and that any falsification or concealment of a material fact may be prosecuted under Federal and State laws. Provider Signature (BLUE INK ONLY - Must be owner or corporate officer.) Date MAIL THIS FORM TO: Gold Coast Health Plan ATTN: EFT Processing - Provider Relations Dept. P. O. Box 9153 Oxnard, CA 93031 EMAIL ONLY: ATTN: GCHP EFT [DBA/PROVIDER NAME] ProviderRelations@goldchp.org Privacy Statement (Civil Code Section 1798 et seq.): The information requested on this form is required by Gold Coast Health Plan for purposes of identification and document processing. Furnishing the information requested on this form is mandatory. Failure to provide the mandatory information may result in your request being delayed or not processed.

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