CAST Aurora How to Create a Project Back Up for the Support Desk
Guide Overview The aim of this document is to provide a step by step guide on how to create the smallest project database (in terms of file size) for when you want to send it to the CAST Support Desk. Please note that GOLD Service (http://gold.radicalglobal.com) can accept files of MAXIMUM 100MB big. Archives less than 10MB can be sent by normal email. Please minimise the file size and compress your backup (using any tool like WinZip, WinRar, 7Zip or the Windows default (Send to > Compressed (zipped) folder)) following this process:
Step 1: Back Up your current Project Back up your project by clicking the highlighted button. Alternatively, you can go File -> Backup Project. After you have clicked the Backup project option, you need to complete the following screen. Project File Folder: This is the path where the project s SQL Database is saved. This is automatically filled. Backup Folder: This is where you want to save your back up. Name of Backup File: This is what you want the backup to be called. Username: This is always defined as sa. Password: This is the password you have defined when installing SQL. The default is Cinologin1 or cinologin. Then click the Backup button.
Step 2: Restore the Back Up you just created Restore your project by clicking the highlighted button. Alternatively, you can go File -> Restore project. After you clicked the restore option, you need to fill the following form. Project File Folder: This is the path where you want the project s SQL Database to be saved. You can define the location at this stage. Name of Backup File: This is where you define your project name. Username: This is always defined as sa. Password: This is the password you have defined when installing SQL. The default is Cinologin1 or cinologin. Then click the Restore button.
Step 3: Check if you have more than one Scenario in the Project In the User Interface, you can see how many created scenarios you have in your project by clicking the drop down list, under the field called Scenario. If you have only one scenario available, please skip that step. In our case we have two available scenarios. The scenario that needs to be looked by support desk is the Expanded mfg Capacity. In order to delete the Current network scenario, we need first to select it in the drop down list displayed above. Then, we need to click the second button after the scenario name, called Delete Scenario and click Yes on the confirmation pop up message.
Step 4: Check if you have any unused Data Folders In the User Interface, you can check for any unused data folders by clicking the Delete Unused Folders button. This is the fourth button after the scenario name. In our case, we have one location folder, called EU_Depots, not used. By clicking OK this data folder will get deleted. If there is no available folder under any category, means that you have no unused folders and you should proceed to the next step. Step 5: Make a new Back Up Go back to Step 1 and repeat the process. Step 6: Check the size of your Back Up Please navigate to the location in your computer where your latest back up is saved. Use any tool like WinRar, WinZip, 7Zip etc. to compress the archive. If the compressed file is less than 100MB you can send it using GOLD Service, although following step 7 to make it even smaller will make it quicker to send, and might mean you can send it using email.
Step 7: Deleting the results from your project In case your zipped back up is more than 75 MBs, you need to go to CAST User Interface and delete any results found. In order to do that, you need to navigate to Results Browser option. Please note that you may have more than one result sets (Centre of Gravity, Delivery Lead Time, Supply Chain Strategy Forced/ Unforced etc.), in that case please delete only any not relevant to the support call results. After you have clicked the Results Browser, you will find a list of all available results sets. Select individually and click Delete or multi-select and delete many at the same time. After that you will need to back up again your project repeat steps 1 and 6.
Step 8: Attach your database in your support call Please login to GOLD Service, where you have raised your support call, and find the specific ticket. On the View Support Details window please select attach data. In the new pop up window, please click on choose file and navigate to your latest zipped back up. Then click attach data.