Virtual Office Online Quick Start Guide Version 2.0 March 2011
This Quick Start Guide provides basic information about using Virtual Office Online account. Virtual Office Online Overview Once you ve logged in, this is what you ll see: The buttons in the upper left of the screen Call, My Inbox, and Settings give you a quick and easy way to toggle between these functional panes. Fax and New Meeting will be grayed out unless you have a Virtual Office Pro account. Click on the black Contacts or Directory boxes to see your contacts. 2
1. Getting Started Login to Virtual Office Online: Go to http://virtualoffice.8x8.com Enter your 8x8 login and password. Click Login. When prompted, click Allow to enable Adobe Flash Player Settings to access your camera and/or microphone. 2. Making and Receiving Calls Note: you can make and take calls using either the Virtual Office Online dashboard or your desk phone. Calling Anyone Click on Call This will launch Virtual Office Softphone. or Click the handset icon on the far right of your browser screen to open the Softphone. Enter the phone number in the call box or use the dial pad. Click on the Call button. 3
Calling Contacts Search or scroll to locate the contact you want to call. Click on the contact s phone number. Answering Phone Calls Pick up your desk phone or click on Accept on the Softphone. 4
3. Voicemail Listening to Voicemail Click on at the top of the screen or click on New Voicemail(s) in the Home panel. Click on Listen. Changing Voicemail Password Click on the My Services tab Under Voicemail Settings you can change or view your voicemail password. Voicemail-to-Email Notification Click on the My Services tab. Under Voicemail Settings click the arrows to Enable or Disable voicemail notification by email. Enter the email address to receive the notification. 5
4. Chatting with Other Users Search or scroll to locate the contact you want to chat with. Click on Chat. Enter your message in the panel that appears. Click on Send. 5. Setting Your Availability Status Go to My Status at the top of the screen. Use the arrows to select your status. If you select Custom, you can add your own status message. 6. Forward All Calls Quickly Quickly forward all calls to a specific number. 6 Go to Forward all calls: at the top right of the screen. Use the arrows to select where to forward all your calls to or add a new number. To disable Forward all calls, use the arrows to select off.
7. Advanced Call Forwarding My Rules Create your own custom rules for call forwarding. Click on the Call Forwarding tab. Click on +Add New Rule to create your forwarding rules. To save changes, click OK, then Save. 7
Default Rules Update your default call forwarding rules for these standard situations: When my Internet connection is down When my Virtual Office phone line is busy When I don t answer my call for 15 seconds These rules are preset to send these calls to voicemail if you don t update them. Step 5. Click on the Call Forwarding tab. Click on Default Rules. Click Edit next to the rule you want to update and make your changes. To save changes, click OK, then Save. 8. E911 Address E911 delivers address-specific (versus phone number only) call-back information to public service answering points whenever someone makes an emergency call. Your E911 address must be the same location as your 8x8 phone or adapter. If you are using the softphone only, enter the physcial address where the computer/laptop you use is located. Click on the E911 Address tab. Click on +Add E911 Address to add a new address or use the arrows to select a saved address. Click Validate to verify your address and then click Save. P: 888.898.8733 (Toll-Free) P: 408.687.4120 (Outside US) F: 408.980.0432 NASDAQ: EGHT www.8x8.com 2011. The 8x8, Inc. logo are registered trademarks of 8x8, Inc. 8x8, Inc. is a publicly traded company. PM351/1010v2