Getting Started with Amazon Web Services

Getting Started with Amazon Web Services Version 3.3 September 24, 2013

Contacting Leostream Leostream Corporation 411 Waverley Oaks Rd. Suite 316 Waltham, MA 02452 USA http://www.leostream.com Telephone: +1 781 890 2019 Fax: +1 781 688 9338 To submit an enhancement request, email features@leostream.com. To request product information or inquire about our future direction, email sales@leostream.com. Copyright Copyright 2002-2014 by Leostream Corporation This software program and documentation are copyrighted by Leostream. The software described in this document is provided under a license agreement and may be used or copied only under the terms of this agreement. No part of this manual may be copied or reproduced in any form without prior written consent from Leostream. Trademarks The following are trademarks of Leostream Corporation. Leostream The Leostream graphical logo The absence of a product name or logo from this list does not constitute a waiver of the trademark or other intellectual property rights concerning that product, name, or logo by Leostream. Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Amazon EC2 is a trademark of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Leostream claims no right to use of these marks. Patents Leostream products are patent pending.

Table of Contents Table of Contents CHAPTER 1: MANAGING AN ACCOUNT... 5 REQUESTING A TRIAL ACCOUNT... 5 UPGRADING YOUR TRIAL ACCOUNT... 5 MODIFYING YOUR CREDIT CARD INFORMATION... 6 RENAMING YOUR ACCOUNT... 6 BRANDING YOUR ACCOUNT... 7 DELETING YOUR ACCOUNT... 9 REVIEWING ACCOUNT CHARGES... 10 CHAPTER 2: MANAGING LEOSTREAM CLOUD DESKTOPS... 11 CREATING PERSISTENT DESKTOPS... 11 BUILDING A DESKTOP POOL... 13 ASSIGNING USERS TO DESKTOP POOLS... 15 CREATING KIOSK DESKTOPS... 15 USING RESERVED INSTANCES FOR DESKTOPS... 17 PROVISIONING DESKTOPS IN A VIRTUAL PRIVATE CLOUD... 18 DELETING DESKTOPS... 18 EDITING DESKTOPS... 20 CREATING A CLOUD DESKTOP FILE SERVER... 21 CREATING MASTER IMAGES FROM DESKTOPS... 22 USING STANDARD USER LOGINS... 24 CREATING AND USING POWER PLANS... 25 SETTING IDLE-TIME LIMIT FOR AUTOMATIC SHUTDOWN... 26 INCREASING DESKTOP MEMORY AND PROCESSING POWER... 27 CREATING LARGE OR EXTRA-LARGE CLOUD DESKTOP INSTANCES... 28 PREVENTING USERS FROM MODIFYING DESKTOP CHARACTERISTICS... 29 CONFIGURING DESKTOPS TO AUTO-START AND AUTO-CONNECT ON LOGIN... 29 SETTING PERMISSION FOR LOCAL PRINTERS, DRIVES, AND OTHER RESOURCES... 30 CONNECTING LEOSTREAM CLOUD DESKTOPS TO A VPN... 31 VIEWING EVENTS... 38 CHAPTER 3: MANAGING LEOSTREAM CLOUD DESKTOPS USERS... 39 ADDING USERS TO YOUR ACCOUNT... 39 PROVIDING DESKTOPS FOR USERS... 40 DELETING USERS... 40 EDITING USERS... 41 RESETTING USER PASSWORDS... 41 DEFINING ADDITIONAL ADMINISTRATORS... 43 CHAPTER 4: MANAGING YOUR CREDENTIALS... 44 CHANGING YOUR EMAIL ADDRESS... 44 CHANGING YOUR PASSWORD... 44 RETRIEVING YOUR LOST PASSWORD... 45 CHAPTER 5: USING YOUR LEOSTREAM CLOUD DESKTOPS... 46 STARTING AND STOPPING DESKTOPS... 46 CONNECTING TO PERSISTENT DESKTOPS... 46 Using the In-Browser Viewer... 47 Using a Native RDP Client... 48 CONNECTING TO POOLED DESKTOPS... 48 3

Leostream Cloud Desktops ENABLING THE DESKTOP EXPERIENCE FEATURE... 49 INSTALLING APPLICATIONS AND TRANSFERRING FILES... 50 Using Drive Redirection... 50 Using Dropbox... 51 CHAPTER 6: PROVIDING LEOSTREAM DESKTOPS AS A SERVICE... 52 ADDING MANAGED ACCOUNTS... 52 SERVICING MANAGED ACCOUNTS... 54 Adding Users... 54 Adding Desktops... 54 Defining File Servers... 55 Setting your Brand... 55 Fully Customizing the Vanity URL... 56 CHANGING YOUR AWS ACCOUNT... 56 DELETING MANAGED ACCOUNTS... 57 CHAPTER 7: USING LEOSTREAM CLIENTS... 58 USING LEOSTREAM CONNECT FOR MICROSOFT WINDOWS... 58 Installing the Client... 58 Signing In and Launching Connections... 58 Changing Default Leostream Connect Settings... 60 Using the Leostream Connect System Tray Menu... 60 Setting Leostream Connect Options... 61 USING WYSE THINOS CLIENT DEVICES... 64 4

Chapter 1: Managing an Account Chapter 1: Managing an Account Welcome to Leostream Cloud Desktops, the easiest, fastest, least-expensive way to manage desktops in the cloud! Leostream Cloud Desktops provides fully functional, personalizable, and persistent desktops without the cost and hassle associated with obtaining hardware, configuring operating systems, or building Virtual Desktop Infrastructures (VDI). We give you secure, reliable access to your desktops from any device of your liking. Requesting a Trial Account To request a seven day free Leostream Cloud Desktops trial: 1. Go to the Leostream Cloud Desktops homepage at www.leostreamdesktops.com. 2. Click the Request Free Trial button. 3. Enter your first and last name in the First Name and Last Name edit fields, respectively. 4. In the Email address edit field, enter a valid email address to use for your Leostream Cloud Desktops account owner. 5. In the Phone edit field, enter the phone number you want a Leostream representative to use to contact you. You must enter a valid phone number to request a Leostream Cloud Desktops trial. 6. Enter your company name in the Company edit field. 7. Enter your title in the Title edit field. 8. From the Preferred Cloud drop-down menu, select Amazon Web Services. 9. Click Get Started. A Leostream representative will contact you to finalize your trial account. After Leostream begins your trial, you may use Leostream Cloud Desktops, free of charge, for seven days. The email address used to create the Leostream Cloud Desktops account becomes the account administrator. Accounts may have more than one account administrator (see Defining Additional Administrators). All desktops in your trial account are deleted after seven days. Therefore, do not store critical information on your trial desktops. Upgrading Your Trial Account Production Leostream Cloud Desktops accounts are attached to your private AWS account. To sign up for a full Leostream Cloud Desktops account, contact help@leostream.com or call Leostream Cloud Desktops sales at +1 781-890-2019 x732 for instructions on how to obtain an AWS account and assistance in setting up your final Leostream Cloud Desktops account. 5

Leostream Cloud Desktops Modifying Your Credit Card Information If, at any time, you need to update your credit card number, expiration date, or ZIP code, you can do so, as follows. 1. Sign in as your account owner on the Leostream Cloud Desktops Sign In page. 2. In the Leostream Cloud Desktops Web interface, go to the Account tab, shown in the following figure. If you have not navigated away from the Account tab since entering credit card information, click on another tab then return to the Account tab. 3. Click on your credit card information to open the Update your credit card form. To make a change, enter your new credit card information and click Save. To retain existing credit card information, click Cancel. Renaming Your Account You can change the company name associated with your account at any time, as follows: 1. Sign in as your account owner on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the Settings link, shown in the following figure. 6

Chapter 1: Managing an Account 4. In the Account settings form, enter the new account name into the Account Name edit field. 5. Click Save. Branding Your Account By default, all users in your account see the Leostream Cloud Desktops branding when they log into the Leostream Cloud Desktops Web interface. You can modify the default Web interface branding to match your corporate branding. Currently, you can rebrand: The logo positioned at the top-left of the page The mark at the top-right of the page The URL your customers use to access their Leostream Cloud Desktops You set your corporate brand, as follows. 1. Sign in as your account owner on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the Change link associated with Branding, shown in the following figure. 7

Leostream Cloud Desktops 4. In the Branding form that opens, specify a new logo, mark, and URL, as follows. a. In the Logo edit field, enter a valid HTML img src tag to an image that is available on the internet. This image replaces the Leostream Cloud Desktops logo at the top-left of the page. The current image size is 160 x 55 pixels. If you would like Leostream to host your image, please contact help@leostream.com. b. In the Mark edit field, enter a valid HTML img src tag to an image that is available on the internet. This image replaces the Leostream mark at the top-right of the page. The current image size is 53 x 56 pixels. If you would like Leostream to host your image, please contact help@leostream.com. To remove the logo or mark from the page, enter into the appropriate edit field. c. In the Vanity URL edit field, enter text to use in a customized URL. If you leave the Vanity URL field blank, users continue to sign in using the aws.leostreamdesktops.com URL. You must specify a new URL to have your corporate logo appear on the Sign in page. For example: toutbeurre.leostreamdesktops.com For instructions on how to completely the Leostream Desktops brand from the end-user URL, see Fully Customizing the Vanity URL. The following figure shows a branding example that changes the logo and vanity URL and removes the mark. 8

Chapter 1: Managing an Account The feature to specify a custom domain name for your cloud desktops is being removed. Please, do not enter a value into the Desktops domain edit field. If you are currently using this field, please switch your desktops back to the default Leostream Cloud Desktops domain. 5. Click Save. After clicking Save, the Branding field on the Account tab shows the URL that you will use to manage your account and that your users will use to access their desktops. Deleting Your Account If, at any point in time, you are finished or unsatisfied with your Leostream Cloud Desktops, you can easily delete all desktops and users in your account. Your account stops accruing charges after all your desktops are deleted. If you want to close your account, please email help@leostream.com and let us know why Leostream Cloud Desktops isn t for you. 9

Leostream Cloud Desktops Reviewing Account Charges The Account tab contains information about your estimated monthly charges and last month s charges. Your estimated monthly charges are based on current usage, and are re-calculated daily to show changes based on desktop creation and deletion. To see a break-down of your previous month s charges, click on the link shown in the following figure. The Your accounts tab, shown in the following figure, can be used to drill down into your monthly charges. Click the links in the Monthly charges to date column to view a table of the desktops you ve created and deleted and how they contribute to your current monthly charge. Click the links in the Last month s charges column to view a table of the desktops you created and deleted last month and how they contributed to your last month s charge. 10

Chapter 2: Managing Leostream Cloud Desktops Chapter 2: Managing Leostream Cloud Desktops This chapter describes the different administrative features for managing desktops in the Leostream Cloud Desktops Web interface. Any Leostream Cloud Desktops account administrators has access to the features described in this chapter. You can create cloud desktops running either of the following operating systems. Windows Server 2008 (32-bit) Windows Server 2008 R2 (64-bit) Windows Server 2012 R2 (64-bit) All new Leostream Cloud Desktops include the following applications. All standard applications available on a Windows Server operating system Microsoft Internet Explorer 9 Web browser Google Chrome Web browser Adobe Flash Player 10 Adobe ReaderX Leostream offers persistent and pooled desktops. Each user in your account can have any number and combination of persistent and pooled desktops. Persistent desktops belong to a particular user. All changes made to the desktop and all data stored on the desktop persist when the desktop is rebooted. Only the associated user and the Leostream Cloud Desktops account administrators have permission to log into a persistent desktop. See Creating Persistent Desktops for information on giving users a persistent desktop. Pooled desktops are single-use desktops that are available to any user with access to the pool. Pooled desktops are created on demand from a master image, with options to have running spares in the pool, and are deleted when the user is finished with the desktop. See Building a Desktop Pool and Assigning Users to Desktop Pools for information on defining a desktop pool and giving users access to the pool. Creating Persistent Desktops You can add any number of desktops to your Leostream Cloud Desktops account. To add desktops: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click the New Desktop button below the name of the user who will use the desktop, as shown in the following figure. 11

Leostream Cloud Desktops 4. In the Add a desktop form that opens, enter a name for the new desktop in the Name field. 5. Use the Performance drop-down menu to select the required memory and processing power. By default, this drop-down menu contains the following options. Standard desktop: Includes 613 MB of memory and consistent, but potentially throttled CPU resources. These desktops are recommended for running non-cpu intensive applications, such as word processing. A Standard desktop is created from an AWS t1.micro instance. Premium desktop: Includes 1.7 GB of memory and consistent, non-throttled CPU resources. Leostream recommends Premium desktop when running graphic or processorintensive applications. A Premium desktop is created from an AWS m1.small instance. Super Premium desktop: Includes 3.75 GB of memory and double the processor power of a Premium desktop. A Super Premium desktop is created from an AWS m1.medium instance. To create desktops from large or extra-large AWS instance types, you must enable the Enable selection of all AWS machine sizes option on the Account settings page. See Creating Large or Extra-Large Cloud Desktop Instancesfor more information. See http://aws.amazon.com/pricing/ec2/ for information on the different per-hour costs associated with the different instance sizes. 6. From the Cloud drop-down menu, select the cloud region for the new desktop. For best performance, ensure that you select the cloud region closest to your physical location. You cannot move a desktop from one cloud region to another after the desktop has been created. Ensure that you initially create the desktop in the cloud closest to your users to optimize performance. 7. From the Image drop-down menu, select the image you want to deploy as a desktop in the selected cloud region. By default, this menu contains three images, a Windows Server 2008 32-bit operating system, a Windows Server 2008 R2 64-bit operating system and a Windows Server 2012 R2 64-bit operating system. If you create custom images, they also appear in this drop-down menu. 8. Use the Availability zone drop-down menu to create the cloud desktop in a particular availability 12

Chapter 2: Managing Leostream Cloud Desktops zone. This option is available only if you enable the Enable selection of availability zone or VPC account option. If you want to use an Amazon EC2 Reserved Instance for your cloud desktop, you must place the desktop in the AWS Availability Zone associated with that Reserved Instance. See Using Reserved Instances for Desktops for information on enabling the feature to specify the desktop s Availability Zone. 9. From the Disk size drop-down menu, indicate how much disk space the desktop should have. You cannot add disk space after the desktop is created. Ensure that you have enough disk space to handle your required applications. Leostream Cloud Desktops use Elastic Block Storage. See http://aws.amazon.com/pricing/ebs/ for information on the cost associated with adding disk space to your cloud desktop. 10. Click Add to create the desktop. To return to the Desktops page without creating the desktop, click the x at the top-right of the form. The new desktop appears in the Desktops tab associated with its user, for example: For information on using the persistent desktop, see Connecting to Persistent Desktops. Building a Desktop Pool Pooled desktops allow you to offer users a one-time use desktop built from a customized master image. When a pooled desktop is powered down, Leostream automatically deletes the desktop, ensuring that no user data is retained in the cloud. To offer users a pooled desktop, your account must contain at least one master image. See Creating Master Images from Desktops for complete instructions. After you have a master image, you define your pool, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Pools page. 3. Click the New pool button, shown in the following figure. 13

Leostream Cloud Desktops 4. In the Pool form that opens, enter a name for the pool in the Name edit field. 5. From the Image drop-down menu, select the master image to use when creating all desktops in this pool. 6. Use the Performance drop-down menu to select the required memory and processing power. See Creating Persistent Desktops for a description of the different performance options. 7. From the Power plan drop-down menu, select an option power plan to associate with this pool. If no power plan is selected, the number of spare desktops specified for the pool are created and powered on as you save the form. In addition, the desktops in the pool are never automatically powered down. If you select a power plan, the number of spare desktops specified for the pool are created and powered on the days and Start at time specified in the power plan, and powered down at the Stop at time specified in the plan. 8. Enter the number of desktops to initialize in the pool in the Number of spare desktops in the pool edit field. If you select zero, pooled desktops are not created until a user accesses the pool, and users experience a delay while a new desktop is created and powered on. If you pre-populate the pool with spare desktops, users who access the pool are immediately connected to one of the existing desktops, and a new spare desktop is automatically created to refill the pool. 9. Specify a value in the Maximum number of desktops in the pool edit field to place a ceiling on the number of desktops that can be either in use or running as spares in this pool. If you leave this field empty, Leostream continues to spin up new spare desktops as users log into desktops in the pool, to maintain the value set in the Number of spare desktops in the pool edit field. 10. Select the Release desktops from the pool when used option if you want to convert the pooled desktop to a persistent desktop after the first user grabs the desktop from the pool. After the desktop is released from the pool, it will not be deleted when powered down. 11. If all new users will have access to desktops in this pool, select the Automatically assign a new user a desktop from this pool option to simply your setup. Selecting this option does not assign a pooled desktop to any existing users. 12. Click Add. If you entered a non-zero number of available, running desktops for the pool, the specified number of desktops is automatically created as soon as you save the pool. Spare desktops appear on the Desktops tab associated with a special System user, for example: 14

Chapter 2: Managing Leostream Cloud Desktops When a Leostream Cloud Desktops starts a pooled desktop, an available spare desktop is removed from the System user account and assigned to that user. After that occurs, a new spare desktop is automatically created to bring the number of available desktops back up to the limit set when the pool was created. The System user account is displayed only to account owners and administrators. Assigning Users to Desktop Pools After you create a desktop pool, you can give any number of users access to that pool, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click the New Desktop button below the name of the user who needs access to a desktop in the pool. 4. In the Add a desktop form, enter a name for the pooled desktop. 5. Use the From a pool drop-down menu to indicate which pool to pull a desktop from or create a desktop in, in the event that no available desktop exists in the pool. After selecting a pool, the form appears as follows: 6. Click Add. A pooled desktop is assigned a Pool label in the user s desktop list, for example: For information on using a pooled desktop, see Connecting to Pooled Desktops. Creating Kiosk Desktops 15

Leostream Cloud Desktops For certain use cases, such as desktops for a classroom or hosted application, you may want a single user identity to log in simultaneously at multiple clients, for example, to use the email address student@leostream.com to log into unique Leostream Cloud Desktops at 20 terminals in a classroom. You can use the Leostream kiosk mode to support these use cases. To enable Kiosk mode: 1. Build a pool of desktops to offer in kiosk mode (see Building a Desktop Pool) 2. Define a user with the common credentials to use at all client devices (see Adding Users to Your Account) 3. Create a pooled desktop for that user (see Assigning Users to Desktop Pools) 4. Click the desktop name to edit the desktop. 5. In the Edit the desktop form, select the Kiosk mode desktop option, shown in the following figure. 6. For the best user experience, also select the Auto-start on sign in and Auto-launch the viewer when running options. See Configuring Desktops to Auto-Start and Auto-Connect on Login for a description of these options. 7. Click Save. Each time the user assigned to a kiosk desktop logs into Leostream Cloud Desktops, they are connected to a new, unique desktop. If you selected the Auto-launch the viewer when running option for the kiosk desktop, the viewer used to establish the connection is determined based on the Default viewer selected for the account settings (see Configuring Desktops to Auto-Start and Auto-Connect on Login) The account administrator sees a list of all the kiosk desktops currently used by the user, for example: 16

Chapter 2: Managing Leostream Cloud Desktops You can use the Leostream Agent on the cloud desktop to force a logout and shutdown of the kiosk desktop, ensuring that the kiosk desktop is recycled after the user is finished (see Automating Desktop Logoff and Shutdown). Using Reserved Instances for Desktops If you purchased Reserved Instances in Amazon EC2, you can ensure that those Reserved Instances are used for your cloud desktops by specify the Availability Zone for new cloud desktops. To specify the Availability Zone, you must enable the AWS setting in your Leostream Cloud Desktops account, as follows: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the Settings link associated with your company name. 4. At the bottom of the Account settings form, select the Enable selection of availability zone or VPC option, as shown in the following figure. 17

Leostream Cloud Desktops 5. Click Save. After you select this option, the Add a desktop form contains a new drop-down menu that allows you to select the availability zone or VPC in which to provision the new desktop. Existing desktops cannot be moved into a new Availability Zone; you must specify the zone when creating the desktop. When creating the new desktop, use the Availability zone drop-down menu to indicate where the desktop is to be created. Provisioning Desktops in a Virtual Private Cloud If you created a VPC in Amazon, you can provision new desktops into that VPC by enabling the Enable selection of availability zone or VPC option on the Account settings form. See Using Reserved Instances for Desktops for instructions on enabling this feature. Deleting Desktops You can easily delete any old, experimental, or unused desktops, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 18

Chapter 2: Managing Leostream Cloud Desktops 3. If the desktop is not stopped, click the Stop button and wait for the desktop s status to change to Stopped. 4. In the Desktops tab, click the desktop s name to edit the desktop. The Edit the desktop form opens. 5. In the Edit the desktop form, click the Delete button, as shown in the following figure. 6. In the Confirm dialog, click Yes to delete the desktop or No to return to the Desktops tab without deleting the desktop. After you delete a desktop, Leostream charges you management fees only for the number of days that desktop existed during the month it was deleted. After you delete the desktop from the Leostream interface, it appears as a terminated instance in the AWS Management Console. Amazon will remove the terminated instance and any associated volumes during its next scheduled cleanup job. 19

Leostream Cloud Desktops Editing Desktops To edit a desktop, click on the desktop name in the Desktops tab. The Edit the desktop form opens, shown in the following figure. Editing desktops within the Leostream Cloud Desktops Web interface allows you to: Change the desktop s name as displayed on the Desktops tab, by modifying the Name edit field Add memory and processing power to the desktop (see Increasing Desktop Memory and Processing Power) Select the account to use when the user logs into the desktop (see Using Standard User Logins) Assign a power plan (see Creating and Using Power Plans) Convert the desktop into a file server (see Creating a Cloud Desktop File Server) Set auto-launch capabilities (see Configuring Desktops to Auto-Start and Auto-Connect on Login) Image a desktop (see Creating Master Images from Desktops) Editing a desktop within the Web interface does not allow you to do the following: Increase the desktops disk space 20

Chapter 2: Managing Leostream Cloud Desktops Modify the desktop s operating system or any operating system properties Move the desktop to a new cloud region Install applications on the desktop Any modification to the desktop, such as installing applications, must be done by connecting to the desktop. Creating a Cloud Desktop File Server If your Leostream Cloud Desktop account manages desktops for multiple users, you may want to provide those users with shared cloud storage. Leostream Cloud Desktops file servers provide a private area for each of the users in your account, and a public area where all users can share files. A file server should be given an always-on power plan otherwise uses may not be able to access their mapped drives. You create a file server for your account, as follows. 1. Create a Leostream Cloud Desktop to use as the dedicated file server. See Creating New Desktops for complete instructions. To minimize data transfer costs, place the file server in the same AWS region as the cloud desktops that access it. If the desktops and file server are in different AWS regions, Amazon charges internet data transfer rates. For a complete list of data transfer rates, see the Data Transfer section of the EC2 pricing page. 2. After the desktop is created, click the name of the desktop to open the Edit the desktop form. 3. Select the Always on from the Power plan drop-down menu, so Leostream does not automatically turn off the desktop, resulting in users not having access to their files. 4. Select the Make this a file server option, to indicate this desktop is a file server. 5. Click Save. A dialog opens, indicating you must reboot your desktop. 6. On the Desktops tab, click the Stop button to power off the desktop. 7. After the desktop s status changes to Stopped click the Play button to restart the desktop. After the desktop finishes starting, your file server is ready for use. While your file server is up and running, any user associated with your Leostream Cloud Desktops account can access the server by double-clicking on the Computer icon on their desktop, as shown in the following figure. 21

Leostream Cloud Desktops Creating Master Images from Desktops If you need to create identical desktops for a number of users, consider configuring the first desktop and creating a master image. Images allow you to configure settings and applications on a desktop, once, and then use the master image to spawn new desktops, as needed. To image a desktop: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. If the desktop is not stopped, click the Stop button associated with the desktop and wait for the desktop s status to change to Stopped. 4. Click the desktop s name to edit the desktop, as shown in the following figure. The Edit the desktop form opens. 5. In the Edit the desktop form, shown in the following figure, click Image. 22

Chapter 2: Managing Leostream Cloud Desktops The Image button does not appear on the Edit the desktop form if the desktop is running. 6. In the Create an image from this desktop form, shown in the following figure, enter a name for the image in the Name edit field. 7. Click Save to create the image, or Cancel to go back to the Desktops tab without creating the image. After clicking Save, the Desktops tab indicates that the desktop is being imaged. Imaging a desktop takes several minutes. A Leostream Cloud Desktop image is always located in the same cloud region that contains the original desktop. In addition, all desktops created from this image will be located in this cloud region. To view your available images, go to the Image tab, shown in the following figure. 23

Leostream Cloud Desktops Using Standard User Logins By default, users are logged into their cloud desktops using the desktop s local Administrator account. As the desktop s Administrator, the user has full rights to install applications, change their registry, or perform any other actions on their desktop. If you want to restrict the user s rights on their desktops, log them in using the Standard User account. To switch to the Standard User account: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click the desktop s name to edit the desktop. The Edit the desktop form opens. 4. Select User from the Sign in as drop-down menu, shown in the following figure. 5. Click Save. Leostream automatically creates a user in the Standard User group, and places that user into the Remote 24

Chapter 2: Managing Leostream Cloud Desktops Desktop Users group. The user cannot run any process as the Administrator as only the Leostream Cloud Controller knows the Administrator password on any Leostream Cloud Desktop. Creating and Using Power Plans To lower your Amazon costs, Leostream automatically shuts down desktops that have been idle for a specified length of time (see Setting Idle-Time Limit for Automatic Shutdown). In addition, you can use power plans to schedule start and stop times for individual desktops. To build a power plan, go to the Power tab. Leostream provides two default power plans: 1. On demand: Powers down the desktop after a specified idle time. The default idle-time is two hours. You can change the default idle-time on an account-wide basis (see Setting Idle-Time Limit for Automatic Shutdown) 2. Always on: Leaves the desktop running To create a new power plan: 1. On the Power tab, click the New power plan button. 2. In the Power plan form that opens, enter a name for the plan in the Name edit field. 3. Enter the time to power up the desktop in the Start at edit field. 4. Enter the time to shutdown the desktop in the Stop at edit field. All times are with respect to the time zone used on the desktops to which the power plan applies. 5. Select the days of the week that the start and stop time apply. For example, the following figure shows a power plan that starts the desktop at 9am every weekday, and shuts the desktop down at 5pm. 6. By default, Leostream does not power down a desktop with a connected user. Select the Stop the desktop even if the user is connected to it option to force desktops with active users to shutdown. 25

Leostream Cloud Desktops Using this option could cause users to lose unsaved data. 7. Click Save. You apply the power plan to a particular desktop, as follows: 1. Go to the Desktops tab. 2. Click the desktop s name to edit the desktop. The Edit the desktop form opens. 3. Select the appropriate plan from the Power plan drop-down menu, shown in the following figure. 4. Click Save. Desktops are not powered down if a user is connected to the desktop. Setting Idle-Time Limit for Automatic Shutdown By default, Leostream automatically powers down desktops that have been idle for two hours. You can change the elapsed idle-time setting, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the account name link next to the Settings prompt. 4. Select the desired idle-time value from the Idle time before desktop shutdown drop-down menu, shown in the following figure. 26

Chapter 2: Managing Leostream Cloud Desktops 5. Click Save. Increasing Desktop Memory and Processing Power When creating a Leostream Cloud Desktop, you select either a standard, premium, or super premium desktop. These desktops are based off of micro, small, and medium Amazon EC2 instances, respectively. These instances provide the following memory and CPU Micro instance = Standard desktop: 613 MB memory; up to 2 EC2 Compute Units for short bursts; CPU throttling can occur. Small instance = Premium desktop: 1.7 GB memory; 1 EC2 Compute Unit; no CPU throttling Medium instance = Super premium desktop: 3.75 GB memory; 2 EC2 Compute Units; no CPU throttling Please, consult the Amazon EC2 Web site for up-to-date information on these instances. Or, go to http://www.ec2instances.info/ for a comparison table of all Amazon instance types. If you are using a Standard desktop, but occasionally require additional processing power, you can temporarily switch to a Premium or Super Premium desktop, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click the name of the desktop you want to modify. 4. Use the Performance drop-down menu, indicated in the following figure, to change the desktop type. 27

Leostream Cloud Desktops 5. Click Save. You must reboot the desktop for the changes to take place. To minimize your Amazon costs, ensure that you switch back to a Standard instance after you finish your processor-intensive work Creating Large or Extra-Large Cloud Desktop Instances By default, your Leostream Cloud Desktops account is configured to create only micro, small, or medium AWS instances. If you require additional processing power, you can enable access to large and extra-large instances, as follows. 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the account name link next to the Settings prompt. 4. At the bottom of the Account settings form, select the Enable selection of all AWS machine sizes option. 5. Click Save. After saving this option, the Performance drop-down menu on the Add a desktop form contains the additional instance sizes available for your AWS account. By default, Leostream creates on-demand AWS instances. See http://aws.amazon.com/pricing/ec2/ for information on hourly rates associated with all AWS instance sizes. 28

Chapter 2: Managing Leostream Cloud Desktops Preventing Users from Modifying Desktop Characteristics You can prevent users from accessing the Edit the desktop page and, therefore, from modifying their desktop performance and sign-in account, as follow. 6. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 7. Go to the Account tab. 8. Click the account name link next to the Settings prompt. 9. Select the Do not allow users to edit desktops link, as shown in the following figure. 10. Click Save. With this option selected, when a non-administrator user logs into the Leostream Cloud Desktops Web interface, the desktop names are no longer links. Cloud Desktop Administrators can always edit desktop properties. Configuring Desktops to Auto-Start and Auto-Connect on Login To improve the end-user experience for certain use cases, you can configure the user s desktop to start and connect automatically when the user logs in. This functionality is most useful when the user has a single desktop, and you want the user to be able to avoid the extra step of selecting the View option after they log into Leostream Cloud Desktops. To enable this feature: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click the name of the desktop you want to modify. 4. In the Edit the desktop form: 5. Click Save. a. Select Auto-start on sign in to power up the desktop as soon as the user signs in. If the desktop is already running, this option does nothing. b. Select Auto-launch the viewer when running to connect the user to their desktop, using the HTML5 RDP viewer, as soon as the user logs in and their desktop is running. 29

Leostream Cloud Desktops The default viewer is the In Browser view, and is specified in your Account settings form. To select a different default viewer, go to the Account tab and click your account name link next to the Settings prompt. Use the Default viewer drop-down menu, shown in the following figure, to indicate the viewer to use when auto-launching a connection. Setting Permission for Local Printers, Drives, and other Resources You can use account-wide settings to indicate if users can access local resources on their cloud desktop, including: Local drive redirection or file transfer Local printer access Clipboard support for HTML5 viewer, only Multi-monitor support To view or change the default settings for these properties: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the account name link next to the Settings prompt. 4. Use the options in the RDP Settings and HTML5 Viewer Settings sections, shown in the following figure, to indicate which local resources can be used with the cloud desktops in your account. 30

Chapter 2: Managing Leostream Cloud Desktops 5. Click Save. Connecting Leostream Cloud Desktops to a VPN You can configure your Leostream Cloud Desktops to connect to your VPN. However, if you use the default VPN settings, your Leostream Cloud Desktop loses its network connectivity. To successfully create VPN connections with your Leostream Cloud Desktops, you must disable the connection s Use default gateway on remote network option, as described in step 17 of the following process. If your Leostream Cloud Desktop has lost network connectivity, reboot the desktop from the Leostream Cloud Desktops Web interface. Then, ensure that you deselect the Use default gateway on remote network option before attempting to connect to your VPN. If you already created a VPN connection, begin at step 11 to properly configure the connection. If you have not yet configured your VPN, you can do so as follows: 1. Power on and log in to your Leostream Cloud Desktop. 31

Leostream Cloud Desktops 2. From the System tool tray at the bottom right, right-click on the Connect to network icon. 3. In the Connect to a network wizard, click the Set up a connection or network link, shown in the following figure. If you already have additional networks connected to your cloud desktop, they are listed in the center of the previous dialog. 32

Chapter 2: Managing Leostream Cloud Desktops 4. In the next page of the wizard, select Connect to a workplace, as shown in the following figure. 5. Click Next. 6. In the next page of the wizard, click on Use my Internet connection (VPN), shown in the following figure. 7. The Connect to a workplace page, shown in the following figure, opens. 33

Leostream Cloud Desktops In this page: a. Enter your VPN address into the Internet address field b. Provide a user friend name for the connection in the Destination name field c. Select the Don t connect now; just set it up so I can connect later option Do not continue with this procedure if you have not selected the Don t connect now; just set it up so I can connect later option d. Click Next. 8. In the next page of the wizard, shown in the following figure, enter a username and password for the VPN connection. Select the Remember this password option to avoid having to reenter the password every time a connection to the VPN is requested, and optionally set a Domain name. 34

Chapter 2: Managing Leostream Cloud Desktops 9. Click Create. 10. A dialog opens indicating the connection is ready to use. Click Close. Do not click Connect now. Complete the remainder of this process before attempting to connect to the VPN. 11. Open the Network and Sharing Center from the Control Panel. 12. From the list of tasks at the left, select Manage network connections, as shown in the following figure. 13. Right click on the VPN connection you just created, and select Properties. 35

Leostream Cloud Desktops 14. In the VPN Connection Properties dialog, go to the Networking tab, shown in the following figure. 15. From the list of connections, select Internet Protocol Version 4 (TCP/IPv4) as shown in the previous figure, and click Properties. 36

Chapter 2: Managing Leostream Cloud Desktops 16. In the Internet Protocol Version 4 (TCP/IPv4) Properties dialog, click the Advanced button: 17. Uncheck the Use default gateway on remote network option, as shown in the following figure. 37

Leostream Cloud Desktops Do not try to connect to your VPN until you uncheck the Use default gateway on remote network option. Otherwise, your Leostream Cloud Desktop will lose its network connectivity and you must reboot your desktop before you can log in. 18. Click OK on the three open Network property dialogs. You can now connect to your VPN. If you have any subnets that need to be routed, please contact Leostream at help@leostream.com for instructions. Viewing Events The Events tab tracks all desktop and user activity in your account. The following figure shows an example of information in the Events tab. The information may be truncated if your account is very active. Click the Load more link at the bottom of the page to display any truncated event information. 38

Chapter 3: Managing Leostream Cloud Desktops Users Chapter 3: Managing Leostream Cloud Desktops Users This chapter describes the administrative features available on the Leostream Cloud Desktops Web interface for managing users. Any Leostream Cloud Desktops account administrator can access the features described in this chapter. Adding Users to Your Account To add a user: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click New User as shown in the following figure. The Add a user form opens. 4. In the Email edit field, enter the email address this user will use to log into Leostream Cloud Desktops. 5. In the Password and Enter the password again fields, enter and reenter a preliminary password for this user. The user has the option to change their password. 6. To make this user an administrator for you Leostream Cloud Desktops, select Administrator. 7. Click Add. 39

Leostream Cloud Desktops The new user appears in the Desktops tab, for example: Providing Desktops for Users To provide desktops for this user, see Creating New Desktops. Deleting Users You can delete any user with no desktops. If the user has desktops listed next to their account, as shown, for example, in the following figure, that user cannot be deleted. To delete a user: 1. Sign into your administrator account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click on the user s name. 4. In the Edit form that opens for that user, click Delete. 5. In the Confirm form, click Yes to delete the user or No to return to the Desktops tab without deleting the user. When you delete a user, all of their desktops are automatically deleted. Ensure that you retrieve any information from the desktops prior to deleting the user. 40

Chapter 3: Managing Leostream Cloud Desktops Users Editing Users To edit a user, click on the user s name in the Desktops tab. The Edit form opens, shown in the following figure. Editing users within the Leostream Cloud Desktops Web interface provides you the following capabilities: Change the user s email address, by editing the Email field Indicate that the user is an account administrator (see Defining Additional Administrators) Resetting User Passwords By default, administrators do not have permission to set a user s password after creating the user. Users can always change their personal password (see Chapter 4: Managing Your Credentials). You can give all administrators permission to reset end-user passwords, as follows. 1. Sign in as your account owner on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the Settings link, shown in the following figure. 41

Leostream Cloud Desktops 4. In the Account settings form, select the Allow administrators to change user passwords option, shown in the following figure. 5. Click Save. Any administrator can then change a user s password, as follows. 1. Sign in as an account administrator on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. Click on the username whose password needs to be changed, for example: 4. In the Edit form for the user, click the Change the password link, shown in the following figure. This link does not appear if the Allow administrators to change user passwords option is not selected on the Account settings dialog. 42

Chapter 3: Managing Leostream Cloud Desktops Users 5. The form expands to include fields for resetting the user s password. In the New password and Enter the password again fields, type the user s new password. 6. Click Save. Defining Additional Administrators Any account administrator has access to features for managing Leostream Cloud Desktops and users. Your account can have more than one administrator. Existing users can be converted to administrators, or new users can be defined with administrator privileges. Additionally defined administrators do not have access to the Account tab. Only the account owner can access the Account tab. To define a user as an administrator, select the Administrator option when creating or editing a user, as shown in the following figure. 43

Leostream Cloud Desktops Chapter 4: Managing Your Credentials This chapter describes functionality available to all users on the Leostream Cloud Desktops Web interface. Changing Your Email Address Your Leostream Cloud Desktops account administrator defines an initial email address and password for your account. You can change your email address, at any point, as follows. 1. Sign into your account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. In the Desktops tab, click on your current email address. 4. In the Edit form that opens, enter the new email address for your account into the Email edit field. 5. Click Save to use the new email address, or Cancel to return to the Desktops tab without changing your email address. Changing Your Password To change your password: 1. Sign into your account on the Leostream Cloud Desktops Sign In page. 2. Go to the Desktops tab. 3. In the Desktops tab, click on your email address. 4. In the Edit form that opens, click on the Change the password link. The form expands to include fields for changing your password 5. Enter your new password in the New password field. 6. Confirm your new password by reentering it in the Enter the password again field. 7. Click Save to use the new password, or Cancel to return to the Desktops tab without changing your password. If you do not remember your password, see Retrieving Your Lost Password for information on how to reset your password. 44

Chapter 4: Managing Your Credentials Retrieving Your Lost Password If you forget your password, you can reset it on the Leostream Cloud Desktops Sign In page, as follows. 1. On the Sign In page, select the Forgot your password link. 2. In the Forgot your password form that opens, enter the email address for your account. 3. Click Next. 4. A form opens, indicating Leostream has sent you an email that allows you to reset your password. Click OK on this form. 5. In the Password reset link email you receive from Leostream, click the link provided to reset your password. This link expires after 10 minutes. If you do not immediately reset your password, please return to step 1. 6. In the Reset your password page, enter and confirm your new password in the Enter new password and Confirm new password fields. 7. Click Reset. The page indicates if your password was successfully updated. 45

Leostream Cloud Desktops Chapter 5: Using Your Leostream Cloud Desktops This chapter describes functionality available to all Leostream Cloud Desktop users. It covers using the Leostream Cloud Desktops Web interface to connect to your desktops. For information on other types of Leostream clients, see Chapter 6: Using Leostream Clients. Starting and Stopping Desktops Use the power control button on the Desktops tab of the Leostream Cloud Desktops Web interface to start and stop desktops, as described in the following figures. Connecting to Persistent Desktops Your Leostream Cloud Desktops must be running before you can connect to them. To start a stopped desktop, click that desktop s Play button indicated in the following figure. After your desktop is running, you can connect to it by clicking the View button, indicated in the following figure. 46

Chapter 5: Using Your Leostream Cloud Desktops The drop-down arrow next to the View button shows the following three options for connecting to desktops: Using the in-browser HTML5 viewer Using a native RDP client Using any supported client by obtaining the connection information When clicking the View button without opening the drop-down menu, you connect to the desktop using the default viewer, which is marked with a dot as shown in the following figure. Using the In-Browser Viewer By default, new desktops use the in-browser viewer when you click the View button. If you are unsure if the in-browser viewer will be used for an existing desktop, click the drop-down arrow next to the View button and select the Browser viewer option. In-browser viewing is supported for any HTML5 compatible Web browser with WebSockets support. Not all Web browsers support WebSockets, by default, for example: To use Microsoft Internet Explorer, install the Chrome Frame plug-in To use Opera Mobile 12, enable WebSockets in the opera:config page then restart Opera The in-browse viewer allows users to: Redirect audio from their Leostream Cloud Desktop to their local client. Transfer files from the local client device to the session running within the Web browser by clicking on the cloud icon at the top of the screen. Copy-and-paste text from within the Web browser session to the local client device using the Ctrl-C and Ctrl-V keyboard shortcuts. Note that using the Copy/Paste right-click menu options works only within the context of the remote session. Print to the user s local printers. You can set permissions to print, use the clipboard, and perform file transfer at the account level (see Setting Permission for Local Printers, Drives, and other Resources). 47

Leostream Cloud Desktops Using a Native RDP Client To launch a connection using a native RDP client, click the drop-down arrow next to the View button and select the Remote Desktop Client option, as shown in the following figure. You must have an RDP client on your client device in order to launch the connection. The following RDP clients are supported for different client operating systems. Windows client: Microsoft RDP mstsc.exe Mac client: Microsoft Remote Desktop Connection Client for Mac Download the client from http://www.microsoft.com/mac/remote-desktop-client Linux client: Open source xrdp client Use your standard Linux installations commands to install the client on your device. To return to using the in-browser viewer, select the Browser viewer option from the View drop-down menu. The RDP client provides users with functionality to: Span multiple monitors (when using a Windows Server 2008 R2 or Windows Server 2012 R2 operating system) Redirect audio from their Leostream Cloud Desktop to their local client. Map local drives on the user s client to their Leostream Cloud Desktop Transfer text on the clipboard between the local client and cloud desktop Print to the user s local printers. You can set permissions to print, span monitors, and redirect local drives at the account level (see Setting Permission for Local Printers, Drives, and other Resources). If your organization blocks the standard RDP port 3389, you can change the default port used by RDP on your Leostream Cloud Desktop. Changes to the default RDP port value persist after you reboot your Leostream Cloud Desktop. If you change your default RDP port, you must ensure that the new port is open on the Microsoft Firewall on your Leostream Cloud Desktop, as well as change the default port used by the RDP client you use to connect to your desktop. If you change the default RDP port, you can no longer connect to your desktop using the Web-based HTML5 viewers. Connecting to Pooled Desktops If you have access to a desktop from a pool, that desktops appear in your list as stopped desktops with a Pool label. To connect to the desktop, click the Start button, as shown in the following figure. 48

Chapter 5: Using Your Leostream Cloud Desktops If running desktops are available in the pool, you are immediately offered a running pooled desktop. If the pool is empty, a new desktop is created and you must wait for that desktop to start. After you have a running desktop, use the View drop-down menu to connect to the desktop, as described in Connecting to Persistent Desktops. You have access to a particular pooled desktop until you return the desktop to its pool. To return the desktop to the pool, click the Stop button, shown in the following figure. After the desktop returns to its pool, that desktop is immediately deleted and any data stored on that desktop is lost. The next time you click the Start button, you are offered a different desktop from the pool. Enabling the Desktop Experience Feature The Microsoft Desktop Experience feature allows you to provide your users with a Windows 7 experience on a Windows Server cloud desktop. For information on enabling the Desktop Experience feature and the user experience features that it installs, see: http://technet.microsoft.com/en-us/library/cc772567.aspx After the Desktop Experience feature is installed on the cloud desktop, you must instruct Leostream to launch the user s connection with the Desktop Composition RDP option enable. You can enable this feature separately for the RDP and HTML5 RDP clients, using global account settings, as follows: 1. Sign into your account on the Leostream Cloud Desktops Sign In page. 2. Go to the Account tab. 3. Click the Settings link associated with your account name. 4. Select the Enable desktop composition option, shown in the following figure. 49

Leostream Cloud Desktops 5. Click Save. Installing Applications and Transferring Files Leostream Cloud Desktops include the following applications. All standard applications available on a Windows Server operating system Microsoft Internet Explorer 9 Web browser Google Chrome Web browser Adobe Flash Player 10 Adobe Reader You can install additional applications and transfer files onto your Leostream Cloud Desktops in a number of ways. You must obtain all necessary application licenses before installing the applications onto your Leostream Cloud Desktops. Leostream takes no responsibility for licensing software. Using Drive Redirection When using a native RDP client you can access your local client drives. Open a file browser on your Leostream Cloud Desktops to access your local drives. You can then transfer files and application installation software onto your Leostream Cloud Desktops. For example, on a Windows desktop, double-click on the Computer icon at the top-left. Your local client drives appear in the Other section of the Computer window, as shown in the following figure. 50

Chapter 5: Using Your Leostream Cloud Desktops Using Dropbox Dropbox makes it easy to share documents between different computers, including your Leostream Cloud Desktops. You can sign up for Dropbox, and download the necessary Dropbox clients, from the Dropbox home page. After you have access to your Dropbox account from your Leostream Cloud Desktops, you can transfer files and application installation software onto your Leostream Cloud Desktops. 51

Leostream Cloud Desktops Chapter 6: Providing Leostream Desktops as a Service This chapter describes the different features in the Leostream Cloud Desktops Web interface available for a Managed Service Provider (MSP) or Reseller who is managing Leostream Cloud Desktops for other organizations, including: Modifying the Leostream Cloud Desktops brand to match your corporate brand Creating additional accounts for the organizations you are managing Managing users and desktops for each organization Only Leostream Cloud Desktops accounts that are designated as MSPs have access to the features described in this chapter. To convert your account into a Leostream Cloud Desktops MSP account, please contact help@leostream.com. As a Reseller or MSP, you provide Leostream with billing information for all the desktops you manage. You are responsible for appropriately billing each of your customers. In the remainder of this chapter, the term you refers to someone (an MSP) who manages Leostream Cloud Desktops accounts for other organizations. Adding Managed Accounts Create a separate Leostream Cloud Desktops account for every organization whose desktops you manage. By doing so, each organization has a private sector in the public cloud, as well as a private file server. To add a managed organization: 1. Sign into your Leostream Cloud Desktops MSP account 2. Click on your corporate name at the top of the page, for example: The Reseller Accounts tab opens 3. In the Reseller Accounts tab, click the New Account button, shown in the following figure 52

Chapter 6: Providing Leostream Desktops as a Service 4. In the New Account form that opens, define information for the managed account, including: a. Enter the organization s name in the Organization Name edit field. b. In the Administrator Email edit field, enter the email address of the owner of this account. The owner email address is the address you use to create users and desktops and access the Account tab for this organization. You can subsequently create additional administrators. This email address does not need to be associated with the organization and will not receive a confirmation email to finish creating the account. You cannot, however, use the same email address used for your MPS account. c. In the Administrator Password edit field, enter a password for the account owner. d. In the Enter the password again edit field, confirm the password you entered in step c, for example: e. Click Save The Reseller Accounts tab shows the new account, the account owner s email address, and the number of users and desktops associated with that account. 53

Leostream Cloud Desktops For example: You can create as many accounts as you need. To leave the Reseller Accounts tab, click on your corporate name at the top of the page, Servicing Managed Accounts You separately create desktops and users for each of your managed accounts by logging into the Leostream Cloud Desktops Web interface as the particular account s owner. If you log into the Leostream Cloud Desktops Web interface using your corporate account, you can add new managed accounts, but you cannot add users or desktops to those accounts. Adding Users To add users to a managed account: 1. Log into the Leostream Cloud Desktops Web interface using the email address for the managed account s owner. 2. In the Desktops tab, click the New User button. 3. Follow through the steps described in Adding Users to Your Account to finish adding the user. Users in managed accounts are handled exactly like users for your corporate account. See Chapter 3: Managing Leostream Cloud Desktops Users for a description of all features available for managing users. Adding Desktops To add desktops in a managed account: 1. Log into the Leostream Cloud Desktops Web interface using the email address for the managed account s owner. 54

Chapter 6: Providing Leostream Desktops as a Service 2. In the Desktops tab, click the New Desktop button associated with the desktop s owner. 3. Follow through the steps described in Creating New Desktops to finish adding the desktop. Desktops in managed accounts are created and used exactly like desktops for your corporate account. See Chapter 2: Managing Leostream Cloud Desktops for a description of all features available for managed desktops. Defining File Servers Each of your managed accounts can have its own file server for sharing content among that account s users. Your different managed accounts cannot access another accounts file server. To create a file server for a managed account: 1. Log into the Leostream Cloud Desktops Web interface using that account s administrator email address. 2. Follow through the instructions described in Creating a Cloud Desktop File Server. Setting your Brand Each managed account can display a unique brand on the Leostream Cloud Desktops Web interface and Sign in page. To specify a brand for each managed account: 1. Log into the Leostream Cloud Desktops Web interface using the email address for the managed account s owner. 2. Follow through the instructions described in Branding Your Account. You must specify a vanity URL for each account if you want that accounts logo to appear on the Leostream Cloud Desktops Sign in page. 55

Leostream Cloud Desktops Fully Customizing the Vanity URL You can use inline frames to incorporate vanity URLs into pages on an external Web site, giving your customers a URL that is unique to your or their brand. To build a custom URL: 1. Create a vanity URL for the account, as described in Branding Your Account 2. Create a page on your Web site with the following content. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/tr/xhtml1/dtd/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en"> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8" /> <title>enter_your_page_title</title> <style type="text/css"> html {overflow: auto;} html, body, div, iframe {margin: 0px; padding: 0px; height: 100%; border: none;} iframe {display: block; width: 100%; border: none; overflow-y: auto; overflow-x: hidden;} </style> </head> <body> <iframe id="tree" name="tree" src="enter_your_vanity_url" frameborder="0" marginheight="0" marginwidth="0" width="100%" height="100%" scrolling="auto"></iframe> </body> </html> 3. Replace the ENTER_YOUR_PAGE_TITLE tag with the title to use for your page. 4. Replace the ENTER_YOUR_VANITY_URL tag with your vanity URL. 5. Point your users at this new page on your Web site. Changing your AWS Account To change the AWS account associated with your Leostream Cloud Desktops account: 1. Log into the Leostream Cloud Desktops Web interface using the email address of your account s owner. 2. Go to the Account tab. 3. Click on the AWS Account link, shown in the following figure. 56

Chapter 6: Providing Leostream Desktops as a Service 4. In the AWS Credentials form, enter the AWS Access Key ID and Secret Access Key for your AWS account. You can find these on the Security Credentials page of your Amazon Web services account. 5. Select the disclaimer, indicating that all desktop images and charges will now be applied directly to your Amazon account, instead of through Leostream. 6. Click Save. If you previously created desktops in a different AWS account, you can move these desktops to your new account, as follows: 1. Create an image of the desktop (see Creating Master Images from Desktops). 2. Create a new desktop from that image. All new desktops are created in your AWS account. 3. Delete the original desktop and image. All desktop usage charges are billed by Amazon. Deleting Managed Accounts If one of the organizations you manage no longer requires its desktops, ensure that you delete the desktops in that account to prevent receiving unintentional charges from Leostream. After the desktops are deleted, to have the managed account deleted from your reseller account, please contact help@leostream.com. 57

Leostream Cloud Desktops Chapter 7: Using Leostream Clients Leostream Cloud Desktops are accessible from a number of different client devices. Use the in-browser viewer to access Leostream Cloud Desktops from any client device with an HTML5-enabled Web browser, including Windows, Linux, and Macintosh devices, Chromebooks, and thin clients Use the Leostream Connect Windows client to access Leostream Cloud Desktops from devices running a Windows operating system, including thin clients running a Windows embedded operating system Use the Leostream Connect ios application to access Leostream Cloud Desktops from Apple mobile devices Use the VDI Broker setting on Wyse thin clients to access Leostream Cloud Desktops from Wyse devices running the Wyse ThinOS Using Leostream Connect for Microsoft Windows Leostream Connect for Microsoft Windows operating systems provides an enhanced end-user experience when interacting with your Leostream Cloud Desktops. Leostream Connect is available free on the Leostream Cloud Desktops Downloads page. Currently, the Leostream Connect client supports native RDP connections, only Installing the Client To install the client, run the Leostream Connect Setup executable and follow through the installation wizard. After the installation completes, a Leostream Connect shortcut is available on your desktop. Signing In and Launching Connections To launch Leostream Connect, double-click on the Leostream Connect shortcut. The Login User dialog, shown in the following figure, opens. In the User name and Password fields, enter the email address and password for your Leostream Cloud Desktops account. You user name is automatically stored, and will be the default every time you subsequently launch the client. Select the Save password option to save your password. 58

Chapter 7: Using Leostream Clients If you save your password, every time you subsequently launch Leostream Connect, the client automatically signs you in. You no longer see the Login User dialog. To return to the Login User dialog, uncheck the Save password option in the Leostream Connect Options dialog. See Configuring Startup Behavior for more information. After you sign in, if you have multiple Leostream Cloud Desktops, the Connect dialog, shown in the following figure, opens. Select the desktops you want to connect to, and click Connect. Leostream Connect automatically starts any desktop that is powered off when you try to connect. Therefore, you experience a delay when connecting to a stopped desktop. Connections to Leostream Cloud Desktops currently launch using the Microsoft RDP client. The RDP client automatically opens the following warning dialog the first time you connect to your desktop. To avoid this warning in the future, select the Don t ask me again for connections to this computer option. Click Connect to connect to the desktop, or Cancel to close the dialog without connecting. Click the Details link on this dialog to modify the default passthrough settings for the RDP connection. By default, Leostream Cloud Desktops have access to you local drives, clipboard, printers, audio recording, and other plug-and-play devices. You can connect to additional desktops using the Leostream Connect System Tray menu (see Using the Leostream Connect System Tray Menu) or by reopening the Connect dialog. To reopen the Connect dialog, press Control-Shift-C or select Connect Multiple from the Leostream Connect System Tray menu. 59

Leostream Cloud Desktops Changing Default Leostream Connect Settings Settings in the Options dialog control what happens when you launch and exit Leostream Connect. By default, the Options dialog is configured, as follows. Leostream Connect automatically prompts you for your login credentials when you launch the client. If you have a single Leostream Cloud Desktop, Leostream Connect automatically connects you to that desktop after you log in to the client. If you have multiple Leostream Cloud Desktops, Leostream Connect prompts you to select one or more desktops. When you exit the client, Leostream Connect disconnects any open desktop connections. When you exit the client, Leostream Connect shuts down any desktops that it automatically started. These behaviors are controlled by settings on the General tab of the Options dialog. For information on changing the default behaviors, see Setting Leostream Connect Options. Using the Leostream Connect System Tray Menu Leostream Connect appears as an icon in your system tray whenever the client is running. Right-click on the Leostream Connect icon to access the Leostream Connect system tray menu. If you are currently logged in to Leostream Connect, the menu lists your available Leostream Cloud Desktops, followed by a list of actions. If you are not logged in, the system tray menu contains a Login option, as shown in the following figure. Use the Login option to log into the Connection Broker so that you can connect to your desktops. Connecting to and Disconnecting from Desktops After you log in to Leostream Connect, you can use the system tray menu to connect to your Leostream Cloud Desktops as follows: To connect to a particular desktop, select the name of the desktop and select Connect, as shown in the following figure. Leostream Connect automatically starts any desktop that is powered off when you try to connect. Therefore, you experience a delay when connecting to a stopped desktop. To connect to multiple desktops, select Connect Multiple to open the Connect dialog described in Signing In and Launching Connections. 60

Chapter 7: Using Leostream Clients If you are already connected to a desktop, selecting that desktop from the system tray menu displays a Disconnect menu. Selecting Disconnect disconnects you from that desktop. Because your session is disconnected, instead of fully logged out, any applications that are open on your desktop continue to run and are available the next time you connect to that desktop. Refreshing your Desktop List If the desktops assigned to your Leostream Cloud Desktops account change while you are logged into Leostream Connect, select the Refresh List option to reload the new list of desktops. Starting and Stopping Desktops Use the Stop and Start options in the system tray menu to control the power state of your desktops. If the desktop is running, only the Stop option is shown in the system tray menu. Similarly, if the desktop is stopped, only the Start option is shown. Exiting Leostream Connect To exit Leostream Connect, select Exit from the system tray menu. Exiting Leostream Connect invokes the options set in the Leostream Connect Exit section of the Options dialog, which determine if your desktops are automatically disconnected and powered off. See Configuring Exit Behavior for more information. Setting Leostream Connect Options You can open the Leostream Connect Options dialog using one of the following two methods. Press Control-Shift-O Select Options from the Leostream Connect system tray menu The Options dialog, shown in the following figure, provides settings that control the default behavior when you launch and exit Leostream Connect. 61

Leostream Cloud Desktops Configuring Startup Behavior Options on the General tab allow you to configure what happens when you launch Leostream Connect, as follows. Login to Leostream Cloud Desktops: With this option selected, Leostream Connect automatically opens the Login User dialog when you launch Leostream Connect. If this option is not selected, when you launch Leostream Connect, it runs in the system tray menu without opening the Login User dialog. In this case, to launch the Login User dialog, select Login from the system tray menu. By turning this option off, you can add Leostream Connect to your startup script, making the client available in the system tray menu without popping up a dialog. Connect to desktop after login: With this option selected, after you log in to Leostream Connect, the client automatically connects you to your available Leostream Cloud Desktops. The behavior varies based on the number of Leostream Cloud Desktops you are assigned, as follows. o o If you have one Leostream Cloud Desktop, the client automatically launches an RDP session to that desktop. If you have multiple Leostream Cloud Desktops, the client automatically opens the Connect dialog where you can select which desktops to launch. If this option is not selected, after you log in to Leostream Connect, use the System Tray menu to connect to your desktops (see Connecting to and Disconnecting from Desktops). Save password: With this option selected, Leostream Connect stores your password for future sessions. If your password is stored, Leostream Connect does not prompt for your username or password when you log in to the client. If you need to change a stored email address or password, deselect this option and restart Leostream Connect. Notify when new version of Leostream Connect is available: With this option selected, when you launch Leostream Connect, the client will query the Leostream Cloud Desktops Web page to determine if a new client version is available. If an update is available, the client prompts you to install the update. Configuring Exit Behavior Options on the General tab allow you to configure what happens when you exit Leostream Connect, as follows. Stop desktops if started on connect: With this option selected, upon exiting Leostream Connect, the client automatically logs you out of and powers down any desktops that were powered on when you launched Leostream Connect. The client does not power down desktops that were running before you launched Leostream Connect. Disconnect all desktops: With this option selected, exiting Leostream Connect automatically disconnects any connected desktops. Because your session is disconnected, instead of fully logged out, any applications that are open on your desktop remain running and are available the next time you connect to that desktop. Configuring Log Options To log Leostream Connect operations for debugging purposes: 62

Chapter 7: Using Leostream Clients 1. Select the Log tab, shown in the following figure. 2. Ensure that the Enable Logging option is selected, the default. 3. Enter a destination folder for the logs in the Folder edit field. Leostream Connect stores log files in this directory in a file named LeostreamConnect.log. 4. Click the Events button to configure the type of information to store in the Leostream Connect logs. The Log Events dialog, shown in the following figure, opens. a. Select the events to log. Use the Select All button to check all options, and the Unselect All option to remove all selections b. Click OK to store any changes, or Cancel to exit the dialog without saving your new selections Ensure that the Diagnostic events are selected when creating logs to send to Leostream Support. 5. To view the log file, at any time, click View. 6. Click Apply to store the changes and continue working with the Options dialog, or click OK to apply the changes and close the dialog. 63